2 of 2 Remote/Hybrid Remedy ITSM Jobs in the UK

upgrades. Experience following Change Management and Configuration Management processes. Knowledge of ITIL principles and incident, problem and request management. Experience using IT Service Management (ITSM) tools such as ServiceNow or Remedy. Ability to diagnose and resolve hardware and connectivity issues. Understanding of power distribution, UPS systems, cooling and environmental ...

hash, schedule reload) under L2 supervision. • Monitor device health post-patching: verify interface states, routing table, and connectivity. • Log patch activity and outcomes in ITSM tickets (ServiceNow/Remedy). • Maintain network device firmware inventory and flag devices with outdated or end-of-support software. • Communicate maintenance … backups). • Basic knowledge of network management systems (SolarWinds, CiscoWorks, or similar). • Ability to follow detailed step-by-step patching runbooks. • Understanding of ITSM change management and maintenance window concepts. SOFT SKILLS & COMPETENCIES • Accurate and methodical – capable of following change procedures without deviation. • Clear communication for co-ordinating ...