14 of 14 Remote Remote Monitoring and Management Jobs in the UK

exciting opportunity for an experienced Head of Service Desk to join our team here in Cardiff. This position sits on the ARO Services first line of the Cloud, Cyber, and IT (CCIT) Business Unit, reporting to the Director of Services. The ARO Services function oversees both Professional and Managed Services across all technical domains. We are looking for an experienced … Manager of Managers to lead and evolve our Service Desk function into a high-performing, customer-centric engine. You'll be responsible for driving operational excellence, fostering team talent, enhancing the customer journey, and championing service innovation. This is a leadership role that blends service delivery oversight, people development, and process optimisation—all aligned to ARO growth ambitions. The Scope … of this role includes ARO Service Desk provision for first and second line along with Field Services, Network Operations Centre and defined remote sites and any other teams as agreed from time to time with the Director of Services Please note that this is a Hybrid role with onsite requirement 3 days a week. You must be able to commute More ❯

arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong emphasis on cybersecurity, resilience and regulatory compliance. The Opportunity: We are seeking an experienced Cyber Security & Centralised Services Manager with … a strong cybersecurity focus to join our growing technical team. In this pivotal role, you will: Act as the primary escalation point for complex IT and cybersecurity incidents. Manage and secure core client infrastructure and cloud environments. Ensure centralised security, monitoring, and incident response platforms operate effectively. You will collaborate closely with our Service Desk, Projects and Account Management teams … to maintain high standards of service, document solutions and mentor junior engineers in line with cybersecurity best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Key Responsibilities – Cyber Security & Centralised Services Manager: Serve as the primary escalation point for complex IT and cybersecurity incidents, including malware infections, ransomware attacks, phishing attempts, and unauthorised access events. Monitor, analyse More ❯

arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong focus on reliability, security, and customer care. The Opportunity We are seeking an experienced Senior 3rd Line Engineer to join … our growing technical team. This pivotal role involves: Acting as the go-to escalation point for complex issues Managing core client infrastructure and cloud environments Ensuring centralized security and monitoring platforms run smoothly You will work closely with our Service Desk and Project teams, maintaining high service standards, documenting solutions, and mentoring junior engineers through effective Standard Operating Procedures (SOPs … . Senior 3rd Line IT Engineer - Key Responsibilities Act as the primary escalation point for complex 2nd/3rd line incidents and service requests across infrastructure, networking, Azure, Microsoft 365, and cybersecurity. Manage and maintain client systems and centralized services, including Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, DR/BC, Huntress, Autotask, and Datto RMM. Provide and present clients More ❯

opportunities within their technical team? Our client is a growing family-run business, providing managed IT services to a diverse range of customers across the whole of the UK and globally, including America, China, Italy, and Dubai. They take pride in a strong company culture, investment in technology, and commitment to supporting their team's professional growth. The Role: We … are looking for an experienced Tier 2 Service Desk Engineer to join a growing team. The successful candidate must have experience working in a Managed Service Provider (MSP) environment and be comfortable dealing with a wide variety of IT challenges, including networking. This role is an excellent opportunity to work with a diverse client base, ranging from corporate businesses to … probation, hybrid working (3 days in office, 2 days from home) Pension scheme Career progression opportunities: Technical team of eighteen with pathways to advance within Tier 3, field engineering, and specialist roles. Company socials: Team activities such as go-karting, NQ64 gaming bar nights, charity quiz nights, Christmas parties. Football industry exposure: Investment in football clubs, early access to cutting More ❯

Job Type: Full-Time, Permanent-9am-5.30pm Sector: IT Support/Managed Service Why This Company A family-owned outsourced IT provider with over 20 years of stability, trust, and long-standing customer relationships. Their clients rely on them as an extension of their business — not just a support line. They keep their teams running, productive, and secure every single … day. Most of their customers are local, many of whom we've supported for over a decade, and they see us as part of their organisation. They treat them the same way. The team is friendly, and highly experienced. They value teamwork, loyalty, and personal development. When you join them, you're not just filling a ticket queue — you're … becoming part of a close-knit group where your ideas matter, your growth matters, and your work makes a real impact. If you’re looking for a place with genuine job security, real variety, and a supportive environment where you can keep growing, this is it. What You’ll Be Doing This is a varied role supporting more than More ❯

IT Support Engineer (Hybrid/Remote working Considered) My client is expanding and is seeking a proactive, technically strong IT Support Engineer to join their growing team. If you thrive in a fast-paced MSP environment, enjoy tackling complex technical challenges, and want exposure to a wide range of modern technologies, this role will suit you perfectly. You’ll act … as a key escalation point for technical issues across Microsoft 365, Azure, Windows Server, networking and endpoint management. You’ll work extensively with their RMM platform and cybersecurity tooling—including SentinelOne, Huntress and backup solutions-so a strong focus on security and reliability is essential. This is a client-facing role that requires excellent troubleshooting skills, outstanding communication and a … commitment to high-quality service delivery. What You’ll Be Doing Providing remote and on-site support across multiple client environments Acting as an escalation point for 1st line engineers and seeing issues through to full resolution Monitoring, managing and remediating systems using RMM tools Troubleshooting issues across Microsoft 365, Azure AD, Windows Server and endpoint devices Supporting endpoint security More ❯

IT Support Engineer (Hybrid/Remote working Considered) My client is expanding and is seeking a proactive, technically strong IT Support Engineer to join their growing team. If you thrive in a fast-paced MSP environment, enjoy tackling complex technical challenges, and want exposure to a wide range of modern technologies, this role will suit you perfectly. You’ll act … as a key escalation point for technical issues across Microsoft 365, Azure, Windows Server, networking and endpoint management. You’ll work extensively with their RMM platform and cybersecurity tooling—including SentinelOne, Huntress and backup solutions-so a strong focus on security and reliability is essential. This is a client-facing role that requires excellent troubleshooting skills, outstanding communication and a … commitment to high-quality service delivery. What You’ll Be Doing Providing remote and on-site support across multiple client environments Acting as an escalation point for 1st line engineers and seeing issues through to full resolution Monitoring, managing and remediating systems using RMM tools Troubleshooting issues across Microsoft 365, Azure AD, Windows Server and endpoint devices Supporting endpoint security More ❯

2nd Line Support Engineer My client is expanding and is seeking a proactive, technically strong 2nd Line Support Engineer to join their growing team. If you thrive in a fast-paced MSP environment, enjoy tackling complex technical challenges, and want exposure to a wide range of modern technologies, this role will suit you perfectly. You’ll act as a key … escalation point for technical issues across Microsoft 365, Azure, Windows Server, networking and endpoint management. You’ll work extensively with their RMM platform and cybersecurity tooling—including SentinelOne, Huntress and backup solutions-so a strong focus on security and reliability is essential. This is a client-facing role that requires excellent troubleshooting skills, outstanding communication and a commitment to high … quality service delivery. What You’ll Be Doing Providing 2nd line remote and on-site support across multiple client environments Acting as an escalation point for 1st line engineers and seeing issues through to full resolution Monitoring, managing and remediating systems using RMM tools Troubleshooting issues across Microsoft 365, Azure AD, Windows Server and endpoint devices Supporting endpoint security, EDR More ❯

2nd Line Support Engineer My client is expanding and is seeking a proactive, technically strong 2nd Line Support Engineer to join their growing team. If you thrive in a fast-paced MSP environment, enjoy tackling complex technical challenges, and want exposure to a wide range of modern technologies, this role will suit you perfectly. You’ll act as a key … escalation point for technical issues across Microsoft 365, Azure, Windows Server, networking and endpoint management. You’ll work extensively with their RMM platform and cybersecurity tooling—including SentinelOne, Huntress and backup solutions-so a strong focus on security and reliability is essential. This is a client-facing role that requires excellent troubleshooting skills, outstanding communication and a commitment to high … quality service delivery. What You’ll Be Doing Providing 2nd line remote and on-site support across multiple client environments Acting as an escalation point for 1st line engineers and seeing issues through to full resolution Monitoring, managing and remediating systems using RMM tools Troubleshooting issues across Microsoft 365, Azure AD, Windows Server and endpoint devices Supporting endpoint security, EDR More ❯

Corsham Hybrid Salary: £38,000 £43,000 + Excellent Company Benefits + TAX FREE YEARLY Bonus NexGen Associates are partnered with a leading IT Consultancy working within the Government and Defence sectors. Due to continued growth, they are seeking an experienced 2nd/3rd Line IT Support Engineer to join their team. You will be working within a managed services … environment, providing high-quality technical support across complex systems and classified networks. This role offers excellent exposure to modern technologies and structured processes making it an ideal opportunity for service leavers looking to transition their technical skills into a commercial setting. You must hold current SC Clearance (and be eligible for DV clearance) and be a sole British national due … to the nature of the work. Key Responsibilities: Provide 2nd and 3rd line support for desktops, servers, applications, and networks. Troubleshoot and resolve escalated incidents across Windows, Linux and Microsoft technologies. Support the configuration, deployment, and maintenance of desktops, laptops, mobile devices, and servers. Administer Microsoft 365, Azure, and Active Directory/Entra ID environments. Perform routine monitoring, patching, and More ❯

customer relationship are critical. We're looking for someone who can orchestrate seamless transitions for businesses moving their IT Managed Services to Focus Group – combining technical knowledge, project coordination, and genuine customer focus to ensure every onboarding is exceptional. What you'll actually do You'll be the person responsible for taking new customers from signed contract to fully integrated … confident service users. This isn't just project management or technical delivery – it's complete ownership of customer success during the most critical phase of their journey with us. You'll lead end-to-end transitions from incumbent providers, building comprehensive onboarding plans, conducting project meetings (including onsite visits when needed), and ensuring every department plays their part at exactly … the right time. You'll work directly with customers throughout the transition and their first 90 days, spotting risks early, facilitating their move to our portal and systems, and making sure any gaps identified by our support team get resolved quickly. This role combines technical understanding with customer relationship management. You'll conduct documentation checks, work with engineers on technical More ❯

Administrator Salary: £30,000 - £34,000 Location: Hitchin Hours: Monday to Friday 9.00 - 5.00 pm plus requirement on a rotational basis to work an early shift from 6am - 2pm and provide evening and weekend out of hours up to 11pm- latter attracts additional compensation. Are you an experienced IT all-rounder looking to take the next step in your career … My client is seeking a proactive and hands-on IT Systems Administrator to join their dynamic team, supporting a wide range of client environments. This is your chance to contribute to a growing tech business, take ownership of diverse IT challenges, and accelerate your professional development. Why Join my client? · Career Growth: Take the lead on infrastructure support and technical … projects, with continuous investment in your personal and professional development. ·Varied Role: You'll be involved in everything from day-to-day support to long-term system improvements and cloud technology deployments. Key Responsibilities: ·Administer, monitor and support hardware, software and cloud-based systems ·Manage Active Directory, Azure, Office 365, and related services ·Provide remote and on-site IT support More ❯

Technical Support Manager – Birmingham/Hybrid £55,000-£65,000 plus benefits A well established and fast-growing Managed Service Provider are on the market for a Technical Support Manager. This is a leadership role overseeing both the Support Desk and Onsite Project teams, driving excellence, performance and technical innovation. If you’re a proven MSP leader who thrives on … improving organisations, elevating customer experience and guiding technical teams this is the perfect opportunity! The Role As the Technical Support Manager, you will take ownership of day-to-day technical operations and act as the primary escalation point for complex issues, playing a key role in shaping the MSP’s service offerings. Working closely with the Technical Director and Service … Delivery Manager, you will ensure that clients receive a consistently high-quality service while helping the business evolve strategically. Key Responsibilities · Lead, mentor and develop Support Desk and Onsite Project teams. · Oversee training, development plans and performance reviews. · Set and monitor KPI’s and SLA’s to drive excellence. · Foster a culture of collaboration, accountability and continuous improvement. · Ensure effective More ❯

We're looking for a technically-capable, customer-focused security professional to join our growing Managed Security Services team. If you enjoy translating complex security requirements into practical action and helping businesses strengthen their defences, this role offers genuine impact and variety. What you'll actually do As a Cyber Essentials Analyst, you'll guide businesses through achieving Cyber Essentials … and Cyber Essentials Plus certification – the UK Government-backed security standards that matter to organisations across every sector. Your days will involve assessing customer IT environments against the five core security controls, spotting gaps, recommending fixes, and helping coordinate the work needed to get clients certification-ready. You'll work directly with customers, explaining what needs to change and why … it matters, whilst collaborating with our engineering and support teams when more complex technical work is required. This isn't about ticking boxes. You'll help customers understand their security posture, identify risks, and build defences that go beyond minimum compliance. You'll prepare evidence packs for IASME assessors, support CE+ audits, and become a trusted advisor who customers genuinely More ❯