Principal Customer Success Manager
- Hiring Organisation
- Nasuni
- Location
- London, United Kingdom
- Salary
- £ 70 K
class customer experience. While not directly responsible for renewals or commercial transactions, the Senior CSM plays a critical role in identifying growth opportunities, mitigating risk, and enabling long-term customer success.This is a highly visible, customer-facing role ideal for someone who enjoys building executive relationships, driving business outcomes … and business risks.• Utilize Gainsight and other customer success tools to maintain accurate customer health scoring, success plans, activity tracking, and risk management workflows.• Identify risks early, develop mitigation plans, and coordinate cross-functional resources to drive successful outcomes.• Escalate customer concerns appropriately while maintaining accountability ...