1 to 25 of 75 Remote SLA Jobs in the UK

software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records of user More ❯

software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records of user More ❯

area of specialism Practical experience working within a support team Desirable Experience working in a fast paced environment Experience with NHS systems and processes Experience working to deadline/SLA's Communication Essential Written and verbal communication skills Administrative and organisational skills Customer focused Team focused Desirable Ability to document procedures/processes Ability to present a range of technical More ❯

by understanding each client's goals, pain points, and success metrics. Handle escalations like a pro and mitigate risks before they become issues. Data-Driven Reporting Monitor and report SLA metrics transparency is key. Create detailed service reports and forecasts to guide strategic planning. Keep documentation airtight and current. Collaboration & Growth Work alongside sales and solution architects to identify service More ❯

for new starters. · Administer, Manage, Support Email Exchange. · Install, upgrade, support, and troubleshoot for printers, mobiles, laptops and any other IT related systems. · Adhere to the strict 15-minute SLA for minor IT issues, via ticketing system. · Keeping records of all ongoing issues tickets. · Regular maintenance and patching of infrastructure, endpoints as well as on servers. · Managing Boardrooms for videoconferencing More ❯

knowledge, skills and expertise; Is able to challenge others in an appropriate way Focus on our customers: Agrees realistic outcomes with customers and manages their expectations, in line with SLA's Know the business: Has a strong operational focus, focusing on the task at hand; Encourages co-operation across team and other business areas; Understands what the business is trying More ❯

of Activity Act as the first point of contact for customers, diagnosing software issues and delivering effective solutions Own and manage the full incident lifecycle, ensuring timely resolution and SLA compliance Maintain regular, clear communication with customers to keep them informed and assured Collaborate with internal teams and third parties to resolve complex or multi-faceted queries Prioritise and manage More ❯

formed Service Assurance each supported by a dedicated Service Coordinator. You’ll manage a high-volume ticket queue through ConnectWise, ensuring all teams and individuals consistently exceed the exceptional SLA standards our clients expect. As a team coach and leader, you’ll guide your team through complex issues, encouraging creative thinking and problem-solving from multiple perspectives. You will mentor More ❯

organizational skills and attention to detail Ability to manage multiple tasks and priorities under pressure A proactive approach to problem-solving and process improvement Familiarity with supplier management or SLA monitoring is an advantage Proficiency with Microsoft Office Suite (Excel, Outlook, etc. More ❯

desk Troubleshoot and resolve issues across Windows, Office 365, Azure, networks, and cloud platforms Assist with project work such as migrations, deployments, and upgrades Maintain detailed documentation and ensure SLA targets are met Deliver excellent service with a proactive and consultative approach Requirements: Previous MSP experience is essential, with strong problem-solving skills and the ability to thrive in a More ❯

the business. You will need to have experience of working on basic SQL Server queries and have superb soft skills, as well as experience of having worked in an SLA driven ticket environment. The communication side of this role is as important as any so clear and concise communication is essential. What you will need Experience of having worked in More ❯

in line with change management procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track and report on KPIs, system uptime More ❯

in line with change management procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track and report on KPIs, system uptime More ❯

in line with change management procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track and report on KPIs, system uptime More ❯

in line with change management procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track and report on KPIs, system uptime More ❯

in line with change management procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track and report on KPIs, system uptime More ❯

service requests by telephone, email, web, and portal. Additionally, you will be responsible for: • Maintaining Customer Satisfaction • Maintaining allocated work pools ensuring all cases are worked according to their SLA's and pro-actively manage the CRM tickets • Competency on all supplier portals and communication processes • Ad hoc cover for accepting orders/deliveries, dealing with post • Ad hoc cover More ❯

suppliers. Experience implementing contract from local or national frameworks. Either CIPS qualified or with the relevant supplier and contract management experience. Experience of using KPI's and/or SLA's to drive improved supplier performance. Awareness of Information Management and Cyber Security essential. Strong verbal and written communication skills to liaise confidently across the team Strong MS Office skills. More ❯

standardization, and automation to build a scalable operations function while maintaining accurate performance reporting and fostering collaboration with regional teams and stakeholders. Key Responsibilities: Oversee OPS team performance, ensuring SLA and KPI targets are met. Manage workload allocation, queue management, and case escalation. Deliver periodic operational reporting and communicate performance trends. Act as escalation point for internal/external stakeholders. More ❯

standardization, and automation to build a scalable operations function while maintaining accurate performance reporting and fostering collaboration with regional teams and stakeholders. Key Responsibilities: Oversee OPS team performance, ensuring SLA and KPI targets are met. Manage workload allocation, queue management, and case escalation. Deliver periodic operational reporting and communicate performance trends. Act as escalation point for internal/external stakeholders. More ❯

checks and generate reports - Support broader technical team tasks when capacity allows - Service Desk Metrics – Ticket volume and handling efficiency - Tickets Resolved – Number of issues resolved weekly/monthly - SLA Adherence – Time to resolution against agreed SLAs - Customer Feedback – Satisfaction scores from internal users - Task Delivery – Timely and accurate completion of assigned tasks Candidate Requirements - 1+ year in a technical More ❯

checks and generate reports - Support broader technical team tasks when capacity allows - Service Desk Metrics – Ticket volume and handling efficiency - Tickets Resolved – Number of issues resolved weekly/monthly - SLA Adherence – Time to resolution against agreed SLAs - Customer Feedback – Satisfaction scores from internal users - Task Delivery – Timely and accurate completion of assigned tasks Candidate Requirements - 1+ year in a technical More ❯

teams in prioritising work that improves key service indicators Mentor and develop the team, building leadership capabilities and succession planning across the team. Workforce Planning Hold teams accountable to SLA targets with rapid diagnosis and root cause analysis of deviations Implement robust capacity planning and resource optimisation models and processes Lead flexible resourcing strategies, optimising the mix of permanent, locum More ❯

Management Systems. Your key responsibilities will include: Providing online & telephone software support to customers Supporting industry leading management information system Ensuring support requests are handled efficiently and within agreed SLA’s Making sure tasks are completed and outcomes communicated to a high standard Maintaining strong relationship with external and internal customers Creating and maintain supporting documentation for internal use To More ❯

of truth across all operational reporting. Reporting & Dashboarding Build and maintain clear, accessible dashboards to track KPIs across service, risk, and complaints functions. Deliver insights on areas such as SLA performance, fraud trends, QA scores, complaint volumes, vulnerable customer tracking, etc. Ensure reports are timely, trusted, and action-oriented. Data Consolidation & Integrity Consolidate disparate datasets from multiple systems to support More ❯