26 to 50 of 469 SLA Jobs in the UK

and paper records, maintain site log books · Maintain good working relationships with the customer, office, Helpdesk · Support the achievement of contractual KPI's and SLA's · Carry out general maintenance and good housekeeping practices · Maintain adherence to both customer and internal policies and procedures Hours of Work Monday – Friday 8am more »

meet customer requirements. Capability. Works within a team with in-depth product knowledge without supervision to implement technical best practice. Level. Manages systems within SLA, proposing, identifying improvements and implementing changes to meet service level requirements. Solving. Takes ownership for obtaining the information required to diagnose and resolve problems. Engages more »

team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. • Ensure accurate and up to date information is recorded against all tickets. • Ensure daily checks are performed correctly and in a timely more »

1st/2nd line phone support, but also office based desk side support. You will be required to answer and log all calls (within SLA), and provide assistance, support and troubleshooting, aiming for First Contact resolution wherever possible and escalating to the appropriate team when necessary. You will be expected more »

if suspicious activity apparent during the review of a referral submit a Suspicious Activity Report (SAR). Manage compliance alerts and cases within the SLA’s and timeframes required. Monitor the compliance of business operations with AML regulations including training statistics and error rates. Identify, review and escalate any potential more »

Transport operations across inbound & outbound activities. Managing a Transport team of c.5 Planners & Admin's Ensuring commercial arrangements are aligned, whilst managing core, contracted SLA's are achieved. Ensuring excellent customer/end user service expectations are not only met, but exceeded. Leading the annual budgetary build and forecast related more »

volume of candidates and running background/referencing checks. To be successful, you should demonstrate the following: Knowledge of stakeholder management, KPI's, and SLA's. Effective communication skills within the organization. End-to-end knowledge of the compliance process. Attention to detail and ability to work in teams. Knowledge more »

application guidance on reported incidents and requests for service. Ensuring support calls are managed in accordance with the impact and urgency and contractual Service Level Agreement, whilst ensuring a high level of customer service throughout. To provide education to the customer base in the form of written Knowledge Base Articles … with other MS Office products Desired skills - Experience of the TFCloud product (TechForge Cloud) Educated to Degree level. An interest in IT Experience with SLA’s and KPI monitoring. Training experience Previous application support experience SQL experience Benefits | Life at Civica: Life at Civica is fun and flexible. We have more »

have worked in a Server Administrator or 2nd/3rd line support role dealing with and reacting to incidents and resolving tickets within tight SLA's. For this role, the client requires additional security checks to be carried out on you, so the successful individual must already hold or be … particular they: Have a good understanding of the technology industry, including current and emerging digital strategies, solutions, and trends. Understand the importance of customer SLA/KPI’s and strive diligently to ensure these are met. An awareness of escalation procedures and best practices is also very important. Possess situational … organised, able to prioritise multiple work streams whilst maintaining the common sense to escalate when workloads may pose a risk to customer delivery and SLA’s. Able to work well under pressure, doesn’t get flustered and has a clear understanding of their own abilities. Customer-service oriented with a more »

with business priorities and team workload. Ensure all support calls and communications are logged within our ITSM tool, respond to support calls within agreed SLA targets professionally and courteously, and escalate calls internally or externally as necessary. Create and maintain system documentation that supports IT and business requirements. Engage with more »

will include: Processing completed installations and submitting for payment Raising invoices on submitted jobs Contacting and dealing with customers Adhering to client and company SLA’s Uploading documents onto bespoke systems Updating all client portals throughout the process and ensuring trackers are up to date Calling sub-contractors and engineers more »

Key responsibilities- Action, update and resolve logged support incidents in line with SLA commitments. Carry out regular system checks within required timescale. Undertake appropriate system housekeeping activities. Participate in a rota for out-of-hours support. Deploy approved system changes. Produce and update support documentation. Produce regular reports. Management and more »

data management requirements, implement a reference data solution, oversee data quality, lineage and detect anomalies in real-time using the available tools while tracking SLA's/KPI's to monitor the effectiveness of implemented solutions in improving data management practices. THE CANDIDATE: The successful candidate will have an in more »

Make an Impact: Lead, develop and support the frontline SOC team Set goals, develop action plans for service growth and areas of opportunity Maintain SLA compliance Facilitate team meetings and ensure communication is shared with urgency Conduct meetings with Service Delivery Manager and staff Collaborate, facilitate and observe team meetings more »

proactively and highlight with Customer & Service Providers for timely mitigation Ensure performance reports are published, analyze the root cause of performance shortfalls against committed SLA performance targets and tracked KPIs to initiate improvements Setup required Governance to ensure process & operations performance is reviewed at various levels e.g. Operations resources, Process more »

Technical customer support products Deliver customer service for this solution to customers, driving customer satisfaction and delivering to SLAs (include the full definition for SLA?) Investigate and resolve technical issues and provide clear reporting to engineering teams where necessary Develop and maintain clear communication channels to customers and internal departments more »

large building consisting of 1000 staff members, you will interact with various Business Units, liaise and manage contractor works and respond to job request (SLA’s) via the helpdesk along with daily building/safety inspections. The day-to-day Complete site training and keep up to date with the more »

CMOs is a must have – ideally with experience in open book costing A track record of improving supplier performance through collaboration, quality checks and SLA management The procurement function is highly collaborative, however applicants must he self-starters, naturally inquisitive and proactive Excellent stakeholder management skills with experience managing a more »

confident manner demonstrating excellent internal and external customer communication skills • Achieve high levels of customer satisfaction • Author processes and working instructions • Work within challenging SLA’s and follow escalation paths to the leadership team and product specialists promptly when required • Represent the 3rd line team from a Linux perspective in more »

are incorporated into their plans for new solutions and services. Coordinate and prioritise Change Management process to achieve targets and expectations: Customer satisfaction KPIs, SLA and OLAs Ensure Process efficiency Support the mentoring of Analysts where responsibilities have been re-assigned within shared service across multiple Clients Support Internal Reporting more »

in translating technical concepts to non-technical stakeholders. Experience managing IT budgets and building service strategies. Knowledge of ITIL practices and experience in managing SLA and KPI. Experience in end-user computing and modern workforce environments. This is a fantastic opportunity for an exceptional relationship builder to join a forward more »

documented Processes and Procedures where required with self-initiatives. You will also be responsible to ensure Live issues are followed up and fixed within SLA’s. Preparing service review reports, and working closely with relevant departments and stakeholders to report Issues when required. Key responsibilities include: Work with DevOps enabled … etc 5+ years’ hands-on experience as Service Delivery lead/manager Extensive problem solving and debugging skills Experience in providing services to agreed SLA’s Experienced in Problem and Incident Management Excellent interpersonal and communication skills Flexible in working outside of core business hours at short notice Must be more »

with Technical Architect and/or Solutions Architect to create IT solutions that meet those needs Maintaining 95% or above on our service desk SLA agreements Maintaining the business IT network, ensuring that any items of risk are highlighted or removed from the infrastructure Answering incoming telephone calls, tickets and more »

external customers to ensure consistent experience Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution Ensure Department/Contract meets SLA performance targets Maintain and improve customer satisfaction levels Understand and adhere to policies and procedures Keep skills up to date with IT industry standards as more »

users to support implementation and go live. • Hands on implementation and training of the project systems suite. • Monitor support team service delivery against agreed SLA’s. Key Skills • 2-3 years' experience in a similar or related role and similar system • Strong technical acumen and the ability to analyse complex more »