76 to 100 of 504 SLA Jobs in the UK

payroll inputs and checks To co-ordinate the regular payroll feeds to the Payroll system To provide a high quality payroll output within agreed SLA’s & KPI’s To be a readily accessible specialist on payroll topics within TCS HRO To keep abreast of payroll legislative requirements and best practices more »

are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such more »

meet customer requirements. Capability. Works within a team with in-depth product knowledge without supervision to implement technical best practice. Level. Manages systems within SLA, proposing, identifying improvements and implementing changes to meet service level requirements. Solving. Takes ownership for obtaining the information required to diagnose and resolve problems. Engages more »

company to design, build, and deploy new software products to aid in drug discovery. Monitoring and maintaining deployed software in line with our Service Level Agreement Being the technical leader on architecting native applications in AWS more »

a schedule. ? Ensuring all service related matters are dealt with in accordance with the contract terms and conditions. ? Responding to and meeting the clients SLA requirements ? Working with teams to ensure all open service calls are resolved in a timely manner. ? maintaining and agreed on site spares holding. ? Managing and more »

Ensure account management teams deliver best in market service, all cross and upselling opportunities are maximised, and all issues are resolved in accordance with SLA’s. Manage new business teams making sure all client growth numbers are achieved. Teams are based across Europe and the role will require frequent travel. more »

Support Leading a team that manages more than 35 specialist Engineering support contracts with a value of circa £5.5m each year. Ensuring contract support SLA's and KPI's are met and that all support requirements are enshrined within the contract and are aligned to MAG's overarching Procurement policies. more »

CMOs is a must have – ideally with experience in open book costing A track record of improving supplier performance through collaboration, quality checks and SLA management The procurement function is highly collaborative, however applicants must he self-starters, naturally inquisitive and proactive Excellent stakeholder management skills with experience managing a more »

of inbound orders based on RMA units Collaborate with Capacity Planning, Deployment Management and Logistics to determine spare part requirements and placement based on SLA requirements (What to keep on site vs in a regional warehouse) Alongside logistics and inventory team, work on disposition and processing of excess, end of more »

documented Processes and Procedures where required with self-initiatives. You will also be responsible to ensure Live issues are followed up and fixed within SLA’s. Preparing service review reports, and working closely with relevant departments and stakeholders to report Issues when required. Key responsibilities include: Work with DevOps enabled … etc 5+ years’ hands-on experience as Service Delivery lead/manager Extensive problem solving and debugging skills Experience in providing services to agreed SLA’s Experienced in Problem and Incident Management Excellent interpersonal and communication skills Flexible in working outside of core business hours at short notice Must be more »

customers informed of status and progress in line with SLAs. · Review ticket queues to ensure Service Desk tickets are updated and resolved within defined SLA, aiming to avoid SLA failures. · Create and maintain knowledge articles and other documentation/procedures. · Coach and mentor other members of the team. · Support Service more »

application guidance on reported incidents and requests for service. Ensuring support calls are managed in accordance with the impact and urgency and contractual Service Level Agreement, whilst ensuring a high level of customer service throughout. To provide education to the customer base in the form of written Knowledge Base Articles … with other MS Office products Desired skills - Experience of the TFCloud product (TechForge Cloud) Educated to Degree level. An interest in IT Experience with SLA’s and KPI monitoring. Training experience Previous application support experience SQL experience Benefits | Life at Civica: Life at Civica is fun and flexible. We have more »

manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data center services. The role will be to ensure SLA's and contract agreements are met across the delivery of contract. CV MUST HAVE FOR CONSIDERATION: You must have demonstrable experience of working closely with … and AV support. Co-ordinate supplier delivery to ensure that IT Services are delivered with minimal avoidable disruption Ensure that appropriate external and internal SLA/OLAs are achieved and aligned between services Monitor and report on the overall performance of services Work with the business and other IT teams more »

Senior IT Support Analyst - 6 month FTC Job purpose: We're seeking an Senior IT Support Analyst to join our internal IT team for a 6 month FTC. The role involves assisting staff at our London and Nottingham offices, as more »

have worked in a Server Administrator or 2nd/3rd line support role dealing with and reacting to incidents and resolving tickets within tight SLA's. For this role, the client requires additional security checks to be carried out on you, so the successful individual must already hold or be … particular they: Have a good understanding of the technology industry, including current and emerging digital strategies, solutions, and trends. Understand the importance of customer SLA/KPI’s and strive diligently to ensure these are met. An awareness of escalation procedures and best practices is also very important. Possess situational … organised, able to prioritise multiple work streams whilst maintaining the common sense to escalate when workloads may pose a risk to customer delivery and SLA’s. Able to work well under pressure, doesn’t get flustered and has a clear understanding of their own abilities. Customer-service oriented with a more »

Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk more »

with the customer wholesale team to organise and control orders for bookings customers, managing the planning and execution of orders to meet the agreed SLA’s, ensuring the operation are fully briefed on the priorities and requirements for each customer 13. Responsible for maintaining the process flows and SOP’s … stock file integrity across the operation and contracts ensuring that any exposure to EBITDA is captured and escalated accordingly 19. Ensure that the outbound SLA, for all types of customer, is achieved by delivering prioritised work to the operational team with sufficient notice to dispatch to the required dates 20. … to mitigate exposure Management of inbound deliveries through the bookings process, ensuring an effective spread of work to support the delivery of the inbound SLA Ensure the daily workload of the outbound operation is produced in the appropriate priority to enable to completion of all orders within SLA, including the more »

Job purpose: We are working on behalf of a growing data organisation looking to recruit a 3rd Line Support Analyst on a 6 month FTC. The role involves assisting staff across 2 sites in London and Nottingham, as well as more »

solving steps taken and total successful and unsuccessful resolutionsEnsure standard processes and procedures are followed to resolveall client queriesResolve client queries as per the SLA’s defined in thecontract Develop understanding of process/product for the team membersto facilitate better client interaction and troubleshooting Document and analyze call logs … and effectively communicate oral messagesappropriate to listeners and situationsFollow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract SLA’sBuild people capability to ensure operational excellence andmaintain superior customer service levels of the existing account/clientMentor and guide Production Specialists on improving technicalknowledgeCollate more »

Data Engineer £45,000 DOE Chester ShortList Recruitment are working with a leading client based in Chester who are recruiting for a Data Engineer to join their growing team. The successful candidate will ensure the data warehouse is maintained appropriately more »

We are a leading contractor in the Retail, Leisure, Commercial & Residential Sectors. We are currently looking for a new Contracts/Project Manager with industrial/commercial experienceto join us to oversee and manage our new build warehouse projects in more »

conducting proactive and reactive maintenance, diagnosing faults, and carrying out remedial works to rectify issues on building control systems in accordance with the service level agreement, this includes carrying out small repairs & remedial works. You will be part of the team that responds to customer service calls in the event more »

providing market insight and benchmarking information Ensuring on-site support and advice is provided to clients and candidates where necessary Ability to deliver against SLA's/KPIs Use of ATS/CRM tools to capture candidate data and manage through the end to end recruitment life cycle Managing all more »

1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become an integral member of more »

core responsibilities include: Owning individual customer incidents reported directly of via our front end support staff, ensuring delivery of solutions in line with the SLA agreements, meeting deadlines and quality standards, providing regular updates to key stakeholders at all levels. Work with customers to provide product demonstrations, define their requirements more »