acquisition Implement and manage dynamic segmentation strategies to ensure relevance and effectiveness of communications. Campaign Management & Automation: Lead the planning, execution, and optimization of multi-channel CRM campaigns (email, SMS, push notifications, website personalization). Leverage CRM automation platforms to create triggered, personalized communications and automated player flows. Develop and manage promotional campaigns, bonus offers that drive engagement and retention More ❯
London, England, United Kingdom Hybrid / WFH Options
Gambling.com Group
acquisition Implement and manage dynamic segmentation strategies to ensure relevance and effectiveness of communications. Campaign Management & Automation: Lead the planning, execution, and optimization of multi-channel CRM campaigns (email, SMS, push notifications, website personalization). Leverage CRM automation platforms to create triggered, personalized communications and automated player flows. Develop and manage promotional campaigns, bonus offers that drive engagement and retention More ❯
Edinburgh, Midlothian, Scotland, United Kingdom Hybrid / WFH Options
Motability Operations
Description Motability Operations is seeking an experienced Product Owner to become an integral part of our Agile development team. In this role, you'll play a key part in driving the implementation and evolution of CRM capabilities and customer communication More ❯
Employment Type: Permanent, Part Time, Work From Home
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Motability Operations
Description Motability Operations is seeking an experienced Product Owner to become an integral part of our Agile development team. In this role, you'll play a key part in driving the implementation and evolution of CRM capabilities and customer communication More ❯
Employment Type: Permanent, Part Time, Work From Home
intelligent, personalised and automated. We're looking for a CRM Manager to join the marketing team and lead that transformation. You'll own our customer comms strategy across email, SMS and letter - designing clear, thoughtful journeys that guide people through difficult moments with care and clarity. You'll work closely with product, data and engineering to build scalable, adaptive experiences … rollout of our comms internationally - ensuring we maintain consistency, empathy and impact at scale. In this role, you'll get to: Own our full customer communications strategy across email, SMS and letter Develop the foundations for our AI-led communications strategy in partnership with product, data and engineering Manage the rollout of comms updates across all markets, working closely with More ❯
journey-building. CRM customer data reporting and analysis-tracking shopping behaviour of new and existing customers, building weekly, monthly, and yearly reports with actionable insights. Own and manage the SMS marketing strategy-planning, A/B testing, reporting, driving performance, and managing spend. Grow the database using both paid and organic tools (e.g., Meta lead generation, website data capture including … and efficient targeting and retargeting across all channels. Collaborate with the Ecommerce, Brand, and Digital Design teams on campaign planning, briefing, and execution. Manage relationships with our ESP (Ometria), SMS provider (Attentive), and loyalty provider (Yotpo). What we need from you: Analytical mindset and comfort working with customer data. 3+ years' experience in a similar CRM role. Experience managing More ❯
Cloud) with voice enablement through Genesys Cloud. Demonstrable experience with a range of customer and financial services technologies (e.g., AS400, IBM iSeries, policy administration systems, payment systems, email/SMS gateways, marketing execution platforms, live Chat, M-Files Document Management, voice channels, and social platforms) and their integration with CRM systems Outstanding communication skills is essential. The ability to communicate More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Hawksworth
Cloud) with voice enablement through Genesys Cloud. Demonstrable experience with a range of customer and financial services technologies (e.g., AS400, IBM iSeries, policy administration systems, payment systems, email/SMS gateways, marketing execution platforms, live Chat, M-Files Document Management, voice channels, and social platforms) and their integration with CRM systems Outstanding communication skills is essential. The ability to communicate More ❯
City of London, England, United Kingdom Hybrid / WFH Options
Hawksworth
Cloud) with voice enablement through Genesys Cloud. Demonstrable experience with a range of customer and financial services technologies (e.g., AS400, IBM iSeries, policy administration systems, payment systems, email/SMS gateways, marketing execution platforms, live Chat, M-Files Document Management, voice channels, and social platforms) and their integration with CRM systems Outstanding communication skills is essential. The ability to communicate More ❯
South East London, England, United Kingdom Hybrid / WFH Options
Hawksworth
Cloud) with voice enablement through Genesys Cloud. Demonstrable experience with a range of customer and financial services technologies (e.g., AS400, IBM iSeries, policy administration systems, payment systems, email/SMS gateways, marketing execution platforms, live Chat, M-Files Document Management, voice channels, and social platforms) and their integration with CRM systems Outstanding communication skills is essential. The ability to communicate More ❯
chances are you've crossed paths with Yotpo. We're all about eCommerce retention-helping brands of every size turn one-time shoppers into lifelong customers. Think loyalty programs, SMS and email marketing, and reviews-it's what we do best. Plus, we've got more tricks up our sleeve. With teams spread across the globe-from the US and … This role is London-based, with 3 days in our office and 2 days from home. Bonus Points For: Knowledge of e-commerce marketing and social media. Experience selling SMS, Email or other marketing communications products. Ability to uncover business pain points while delivering a solution. Savvy relationship builder and seasoned public speaker/presenter with the ability to persuade More ❯
City of London, London, United Kingdom Hybrid / WFH Options
VoxOps AI
contact-centre industry on its head. We're building a multi-channel, AI-first contact-centre as a service platform that automates contact operations across voice, email, chat and SMS, enabling humans in the loop where necessary. Overview: We’re hiring for a Product Engineer (backend C# .net core) to join our founding team. The role will focus on backend More ❯
contact-centre industry on its head. We're building a multi-channel, AI-first contact-centre as a service platform that automates contact operations across voice, email, chat and SMS, enabling humans in the loop where necessary. Overview: We’re hiring for a Product Engineer (backend C# .net core) to join our founding team. The role will focus on backend More ❯
scale, building strong relationships across our marketplace is essential. The Senior CRM Manager will be key to deepening funnel engagement and boosting lifetime value through targeted strategies across email, SMS, and WhatsApp - refining segmentation, shaping personalised journeys, and building loyalty that drives repeat behaviour. This role sits at the core of our growth strategy, powering better retention, relevance, and repeatability … you’ll do ● Lead the end-to-end CRM strategy - developing lifecycle communications that deepen engagement, drive order fulfillment, and build long-term value ● Deliver multi-channel campaigns (email, SMS, WhatsApp) - driving both successful supplier and customer-side outcomes across acquisition, retention, and loyalty ● Own customer segmentation - defining, evolving and activating cohorts across the funnel, in collaboration with stakeholders across … CRM or lifecycle marketing teams in fast-paced digital environments. Digital marketplace experience is valuable but not essential ● Deep understanding of CRM strategy and execution across key channels - email, SMS, WhatsApp - and how they contribute to customer growth and retention ● Highly data-literate with a test-and-learn mindset; comfortable using segmentation, cohort analysis and campaign data to optimise performance More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Materials Market
scale, building strong relationships across our marketplace is essential. The Senior CRM Manager will be key to deepening funnel engagement and boosting lifetime value through targeted strategies across email, SMS, and WhatsApp - refining segmentation, shaping personalised journeys, and building loyalty that drives repeat behaviour. This role sits at the core of our growth strategy, powering better retention, relevance, and repeatability … you’ll do ● Lead the end-to-end CRM strategy - developing lifecycle communications that deepen engagement, drive order fulfillment, and build long-term value ● Deliver multi-channel campaigns (email, SMS, WhatsApp) - driving both successful supplier and customer-side outcomes across acquisition, retention, and loyalty ● Own customer segmentation - defining, evolving and activating cohorts across the funnel, in collaboration with stakeholders across … CRM or lifecycle marketing teams in fast-paced digital environments. Digital marketplace experience is valuable but not essential ● Deep understanding of CRM strategy and execution across key channels - email, SMS, WhatsApp - and how they contribute to customer growth and retention ● Highly data-literate with a test-and-learn mindset; comfortable using segmentation, cohort analysis and campaign data to optimise performance More ❯
South East London, England, United Kingdom Hybrid / WFH Options
Materials Market
scale, building strong relationships across our marketplace is essential. The Senior CRM Manager will be key to deepening funnel engagement and boosting lifetime value through targeted strategies across email, SMS, and WhatsApp - refining segmentation, shaping personalised journeys, and building loyalty that drives repeat behaviour. This role sits at the core of our growth strategy, powering better retention, relevance, and repeatability … you’ll do ● Lead the end-to-end CRM strategy - developing lifecycle communications that deepen engagement, drive order fulfillment, and build long-term value ● Deliver multi-channel campaigns (email, SMS, WhatsApp) - driving both successful supplier and customer-side outcomes across acquisition, retention, and loyalty ● Own customer segmentation - defining, evolving and activating cohorts across the funnel, in collaboration with stakeholders across … CRM or lifecycle marketing teams in fast-paced digital environments. Digital marketplace experience is valuable but not essential ● Deep understanding of CRM strategy and execution across key channels - email, SMS, WhatsApp - and how they contribute to customer growth and retention ● Highly data-literate with a test-and-learn mindset; comfortable using segmentation, cohort analysis and campaign data to optimise performance More ❯
Act as the primary contact for clients, leading strategic conversations, campaign planning sessions, and delivering actionable post-campaign insights. Campaign Management: Oversee multichannel CRM campaigns (email, push, in-app, SMS), driving continuous testing to optimise performance and customer experience. Data & Reporting: Monitor campaign performance and customer behaviour to develop post-campaign insights to drive continuous improvement. Cross-Functional Collaboration: Partner More ❯
Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
Commify Group
UK, France, Spain, Italy, Romania, Germany, Netherlands, Australia, and the USA. Our mission is clear; to make business communication brilliant by leveraging our best in class products that span SMS, WhatsApp, Email, VOIP, and other communications technologies. We serve over 50,000 businesses globally and send over 5 billion communications on a yearly basis. We have ambitious growth plans to More ❯
and Asia. As a personalization agency, we bridge the gap between creative, marketing, and strategy. We specialize in cross-channel content strategy, creation, and distribution (email, paid social, push, SMS), and MarTech implementations. We work with 50+ clients, ranging in size from companies like YETI, Upside, and Nutrafol to established marquee brands like A+E Networks, Afterpay, and Stanley Black & Decker. More ❯
insights, you'll create campaigns that authentically resonate with French pet owners while being part of a world-class digital division. Key Responsibilities Develop and execute sophisticated email and SMS campaigns in native French Build advanced customer segments using behavioural data and lifecycle insights Design and optimise automated flows that convert prospects into loyal customers A/B test campaigns More ❯
insights, you'll create campaigns that authentically resonate with French pet owners while being part of a world-class digital division. Key Responsibilities Develop and execute sophisticated email and SMS campaigns in native French Build advanced customer segments using behavioural data and lifecycle insights Design and optimise automated flows that convert prospects into loyal customers A/B test campaigns More ❯
insights, you'll create campaigns that authentically resonate with French pet owners while being part of a world-class digital division. Key Responsibilities Develop and execute sophisticated email and SMS campaigns in native French Build advanced customer segments using behavioural data and lifecycle insights Design and optimise automated flows that convert prospects into loyal customers A/B test campaigns More ❯
insights, you'll create campaigns that authentically resonate with French pet owners while being part of a world-class digital division. Key Responsibilities Develop and execute sophisticated email and SMS campaigns in native French Build advanced customer segments using behavioural data and lifecycle insights Design and optimise automated flows that convert prospects into loyal customers A/B test campaigns More ❯
insights, you'll create campaigns that authentically resonate with French pet owners while being part of a world-class digital division. Key Responsibilities Develop and execute sophisticated email and SMS campaigns in native French Build advanced customer segments using behavioural data and lifecycle insights Design and optimise automated flows that convert prospects into loyal customers A/B test campaigns More ❯
insights, you'll create campaigns that authentically resonate with French pet owners while being part of a world-class digital division. Key Responsibilities Develop and execute sophisticated email and SMS campaigns in native French Build advanced customer segments using behavioural data and lifecycle insights Design and optimise automated flows that convert prospects into loyal customers A/B test campaigns More ❯