delighted to be working with the Glasgow division of our client as the look to enhance their current Technology team with a highly experienced Incident Manager. The right candidate will be responsible for leading the response to critical incidents across our IT operations, platforms and applications, ensuring rapid resolution … compliance standards. As our client is within financial services we can only consider candidates with extensive experience within this sector - either in an internal IncidentManager capacity or as a third party service provider running services for their FS client base. This role is crucial in maintaining system … across any incidents/resolutions/potential risks. We are looking for someone with a technical background who has progressed into a leadership/senior technology role. A breadth of experience in technology including software is useful - this role will sit across a mixture of third party solutions and More ❯
delighted to be working with the Glasgow division of our client as the look to enhance their current Technology team with a highly experienced Incident Manager. The right candidate will be responsible for leading the response to critical incidents across our IT operations, platforms and applications, ensuring rapid resolution … compliance standards. As our client is within financial services we can only consider candidates with extensive experience within this sector - either in an internal IncidentManager capacity or as a third party service provider running services for their FS client base. This role is crucial in maintaining system … across any incidents/resolutions/potential risks. We are looking for someone with a technical background who has progressed into a leadership/senior technology role. A breadth of experience in technology including software is useful - this role will sit across a mixture of third party solutions and More ❯
delighted to be working with the Glasgow division of our client as the look to enhance their current Technology team with a highly experienced Incident Manager. The right candidate will be responsible for leading the response to critical incidents across our IT operations, platforms and applications, ensuring rapid resolution … compliance standards. As our client is within financial services we can only consider candidates with extensive experience within this sector - either in an internal IncidentManager capacity or as a third party service provider running services for their FS client base. This role is crucial in maintaining system … across any incidents/resolutions/potential risks. We are looking for someone with a technical background who has progressed into a leadership/senior technology role. A breadth of experience in technology including software is useful - this role will sit across a mixture of third party solutions and More ❯
delighted to be working with the Glasgow division of our client as the look to enhance their current Technology team with a highly experienced Incident Manager. The right candidate will be responsible for leading the response to critical incidents across our IT operations, platforms and applications, ensuring rapid resolution … compliance standards. As our client is within financial services we can only consider candidates with extensive experience within this sector - either in an internal IncidentManager capacity or as a third party service provider running services for their FS client base. This role is crucial in maintaining system … across any incidents/resolutions/potential risks. We are looking for someone with a technical background who has progressed into a leadership/senior technology role. A breadth of experience in technology including software is useful - this role will sit across a mixture of third party solutions and More ❯
delighted to be working with the Glasgow division of our client as they look to enhance their current Technology team with a highly experienced Incident Manager. The right candidate will be responsible for leading the response to critical incidents across our IT operations, platforms, and applications, ensuring rapid resolution … compliance standards. As our client is within financial services, we can only consider candidates with extensive experience within this sector - either in an internal IncidentManager capacity or as a third-party service provider managing services for their FS client base. This role is crucial in maintaining system … stakeholder group informed of incidents, resolutions, and potential risks. We are seeking someone with a technical background who has progressed into a leadership or senior technology role. A broad experience in technology, including software, is advantageous, as this role will involve working across a mixture of third-party solutions More ❯
Are you interested in ensuring customers can always watch their favourite movie or show? If so, you might be the right person for the IncidentManager role in the READI team who drive availability for Prime Video. Key job responsibilities Lead calls on customer impacting, high severity outages … and operational teams, including for ambiguous problems we might not have seen before. Deconstruct complex incidents into workstreams that can be managed by multiple incident responders in parallel. Monitor and manage communications during high severity events via relevant channels, including being the single point of contact for executive leaders. … Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams. Own improving the effectiveness of incident response by driving continuous improvement of standard operating procedures and the tools that help you resolve incidents efficiently. Proactively identify opportunities for improvement through gap analysis More ❯
Are you interested in ensuring customer can always watch their favourite movie or show? If so, you might be the right person for the Incident Mgr role in the READI team who drive availability for Prime Video. Key job responsibilities - Lead calls on customer impacting, high severity, outages that … and operational teams, including for ambiguous problems we might not have seen before. - Deconstruct complex incidents into workstreams that can be managed by multiple incident responders in parallel. - Monitor and manage communications during high severity events via relevant channels, including being the single point of contact for executive leaders … Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams - Own improving the effectiveness of incident response by driving continuous improvement of standard operating procedures and the tools that help you resolve incidents efficiently. - Proactively identify opportunities for improvement through gap analysis More ❯
