Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Venesky-Brown Recruitment Ltd
Venesky-Browns client, a public sector organisation in Cardiff, is currently looking to recruit a SeniorServiceDeskAnalyst for an initial 6 month contract with potential to extend on a rate of £131/day Inside IR35. This role will be a hybrid of working … at home and in the office. Responsibilities: - Work with ServiceDesk Manager to ensure the goals and objectives for each service corresponding to their respective SLAs, OLAs and Service schedules are met. - To ensure that appropriate information is produced about each service for analysis. - To … work with the ServiceDesk Team Leader to review incidents and problems and develop service improvement plans where necessary. - Responsible for the administration of the Configuration Management Database. - Ensure that all configurations of all assets associated with each service are registered and managed. - Provide documentation for more »
Cardiff, Wales, United Kingdom Hybrid / WFH Options
Venesky Brown
Venesky-Brown’s client, a public sector organisation in Cardiff, is currently looking to recruit a SeniorServiceDeskAnalyst for an initial 6 month contract with potential to extend on a rate of £131/day Inside IR35. This role will be a hybrid of … working at home and in the office. Responsibilities: - Work with ServiceDesk Manager to ensure the goals and objectives for each service corresponding to their respective SLA’s, OLAs and Service schedules are met. - To ensure that appropriate information is produced about each service for … analysis. - To work with the ServiceDesk Team Leader to review incidents and problems and develop service improvement plans where necessary. - Responsible for the administration of the Configuration Management Database. - Ensure that all configurations of all assets associated with each service are registered and managed. - Provide more »
Liverpool, Merseyside, North West, United Kingdom Hybrid / WFH Options
BDO
be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our … delivery and providing additional services to organisations we work with. Reporting to the IT ServiceDesk Team Lead, the role will be to assist the delivery of functions within the IT team and the wider BDO business by working on the ServiceDesk as an Analyst … that the BDO IT Support function is operating within defined KPIs and SLAs to ultimately protect BDO reputation, enhance customer relationships and provide continual service improvement. The role will be responsible for day-to-day delivery of IT ServiceDesk and administration activities according to governance, processes more »
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Jumar Solutions
SeniorServiceDeskAnalyst On-site to begin with (Cardiff) - Then into a more Hybrid role £130 P/D Inside IR35 6 months, scope to extend The role: Providing second line specialist support and technical advice to users, IT Managers and 3rd Party Suppliers Providing … advice to 1st Line ServiceDesk Analysts, when needed, on how to progress an incident Responsible for carrying out investigations, taking an analytical approach to fault finding Carrying out prescribed activities and Service Requests that have been requested by users About you: Commitment to continuing professional development … demonstrable equivalent experience Good general knowledge of common hardware and software applications including but not restricted to: Common email systems and protocols Domain Name Service Active Directory System Authentication principles Understanding of inter-relationships between aspects of IT infrastructure and service support requirements ITIL strategy Work will be more »