Job summary The IT Tech Officer is a role based within the IT Service Management Team of the Digital Department of the Trust. The prime purpose of this role is to support, maintain and deliver an integrated IT Service of support within the Service … a professional and authoritative first point of contact for IT issues The post holder will act as point of contact for the IT Service Level Agreement adopted by the Trust. Main duties of the job The post holder through the provision of customer facing and telephony support and … IT Service Management software is responsible for ensuring the availability of IT service support to all Trust users, this will include: Respond to all types of IT related issues effectively and efficiently, in a polite and professional manner adhering to agreed Service Level Agreements. more »
SQL, Windows, VPN, SharePoint, Exchange, CCIA, MCSA, Cisco, CCNA, MSP Are you a dedicated IT professional with a passion for delivering exceptional customer service? Join our client's team who are a leading Managed Service Provider (MSP), as an IT project engineer. In this pivotal role … and recommendations. Communication with customers as required: keeping them informed of incident progress notifying them of impending changes or agreed outages. Improve customer service, perception, and satisfaction. Ability to work in a team and communicate effectively. Escalate service or project issues that cannot be completed within … specific knowledge of the customer and how IT relates to their business strategy and goals. Develop in-depth knowledge of the servicecatalogue and how it relates to customer's needs. Document internal processes and procedures related to duties and responsibilities. Responsible for entering time and expenses more »
City of London, London, United Kingdom Hybrid / WFH Options
AWD online
IT Account Manager who has a proven track record in a client-facing IT service or IT sales role preferably within a Microsoft Managed Service Provider/MSP is required for a multi-award winning Managed Service Provider based in the City of London. … We have a fantastic new job opportunity for an IT Account Manager who has a proven track record in a client-facing IT service or IT sales role preferably within a Microsoft Managed Service Provider/MSP to help grow and develop the companys client base. … towards a target account plans, on-going management ITIL : Familiar with the ITIL framework principals (Incident/Problem/Change Management, ServiceCatalogue, Continuous Improvement) Multitask/Organisation : Experience of dealing with several different activities and clients in parallel with appropriate prioritisation. And a strong desire to more »
Camberley, Surrey, South East, United Kingdom Hybrid / WFH Options
Telent Technology Services Ltd
Service Request Analyst Location: Flexible Work Location (1 day per week from the Camberley office) Job type: Permanent, full time (Standard 37.5 hours) Ref: (00)555 Telent are looking for a Service Request Analyst to be a part of the Service Centre team. Due … effectively work from home, AND travel to the Camberley office at least 1 day per week for collaborative working (locally agreed). The Service Request Analyst is responsible for the end-to-end delivery and coordination of Service Requests received by our Public Sector enterprise clients. … to meet critical requests Adherence to all policies and procedures Heirachical and functional escalation management - training provided Contribute towards the Service Request catalogue to ensure its fit for purpose Provide guidance to end users where processes are not being followed Highlight any issues in relation to "scheduling more »
