1 to 2 of 2 Service Desk Operator Jobs in the UK

are looking to offer excellent training and support to an apprentice who would like to be part of a small team providing a Facilities Service Desk for all FISco clients, across their UK estates. This involves direct telephone and email contact with the customers and suppliers, who will … be located in a number of sites throughout the country. Role Assist the Service Desk Manager with reactive requests, quotes and scheduled tasks To take calls and emails from customers, the staff occupying the buildings, being both helpful and polite Utilise the CIMS (Computer Information Management System) software … and monitor and manage them for event closure details Update supplier contact details for each event as appropriate Assist upkeep of supplier compliance/service records/certificates and allocation to CIMS Ensure building and contact information in CIMS is kept up to date and relevant Other ad-hoc more »

application developers and specialist application support. Main duties of the job We are looking for an enthusiastic and motivated individual to join our ICT Service Delivery team to provide first line support to the Trust. You will be responsible for the logging of ICT support calls in a timely … and efficient manner in accordance with Trust ICT Service standards. The post involves responding to phone calls and e-mail requests via the ICT call system, logging the calls in the ICT call logging system, providing basic triage to calls and escalating issues to senior engineers. Good customer service … or equivalent Maths GCSE Grade C or equivalent Desirable ICT Qualification Skills Essential Good understanding and experience of using Microsoft Office applications Excellent customers service Desirable Good understanding and experience of using asset management or other ICT database systems - Service Manager Disclosure and Barring Service Check This more »