2 of 2 Remote Service-Level Objective Jobs in the UK

prioritising the operational service improvements and performance improvements to meet/exceed SLOs (Service Level Objectives) The role will be responsible to the Principal Specialist Engineer SRE and is part of the High Performance Computing, Site Reliability … efforts and system tooling. Drive initiatives to reduce operational toil and improve reliability through Infrastructure as Code (IaC). Service Level Objectives & Operational Improvements Contribute to the definition, tracking, and continuous improvement of SLOs, Service Level ...

insights across Incidents, Service Requests, Change, and Defect Management (aligned to ITIL 4 practices). Key Responsibilities Track SLA/SLO attainment, backlog health, MTTR/MTBF, change success rate, and defect trends; flag risks and emerging patterns. Maintain and improve operational dashboards; ensure data freshness ...