Essential Requirements Working knowledge of ITIL and experience within an IT Service Management environment Experience of actively managing the customer experience from a Service Desk perspective Strong customer relationship skills, working with senior service management contacts Proven experience in building effective relationships with internal and external stakeholders and ability to bring people with you Ability to work under pressure … with excellent time management skills to meet tight deadlines Strong organisation and customer service skills and the ability to multitask Decision making skills to resolve issues or make recommendations Excellent attention to detail together with a … proactive approach to problem solving Ability to work independently Excellent knowledge of Windows applications and the MS O365 Suite Knowledge of ITSM tools (ServiceNow, Hornbill, FreshService, Zendesk, etc.) Strong communication and active listening skills Desirable Requirements ITIL V3/V4 foundation certification (Intermediate or higher desirable) Knowledge of IT industry and best practices and all relevant industry standards Understanding More ❯
Support pre-sales teams with technical requirements for new opportunities. Demonstrate SOC tools and capabilities to clients. Participate in continual service improvement initiatives, recommending changes to address recurring incidents. Skills & Qualifications Eligible for, or already holding, SC Clearance. Proven expertise in IBM QRadar and SIEM engineering. Strong knowledge of log formats, parsing, and normalisation. Proficiency in SIEM query languages … with Python or PowerShell for automation. Deep understanding of threat detection, incident response, and the cyber kill chain. Familiarity with frameworks including MITRE ATT&CK, NIST, and CIS. Strong communication, analytical, and presentation skills. Solid understanding of network traffic flows, vulnerability management, and penetration testing principles. Knowledge of ITIL processes (Incident, Problem, Change Management). Ability to work independently and More ❯
Support pre-sales teams with technical requirements for new opportunities. Demonstrate SOC tools and capabilities to clients. Participate in continual service improvement initiatives, recommending changes to address recurring incidents. Skills & Qualifications Eligible for, or already holding, SC Clearance. Proven expertise in IBM QRadar and SIEM engineering. Strong knowledge of log formats, parsing, and normalisation. Proficiency in SIEM query languages … with Python or PowerShell for automation. Deep understanding of threat detection, incident response, and the cyber kill chain. Familiarity with frameworks including MITRE ATT&CK, NIST, and CIS. Strong communication, analytical, and presentation skills. Solid understanding of network traffic flows, vulnerability management, and penetration testing principles. Knowledge of ITIL processes (Incident, Problem, Change Management). Ability to work independently and More ❯
Support pre-sales teams with technical requirements for new opportunities. Demonstrate SOC tools and capabilities to clients. Participate in continual service improvement initiatives, recommending changes to address recurring incidents. Skills & Qualifications Eligible for, or already holding, SC Clearance. Proven expertise in IBM QRadar and SIEM engineering. Strong knowledge of log formats, parsing, and normalisation. Proficiency in SIEM query languages … with Python or PowerShell for automation. Deep understanding of threat detection, incident response, and the cyber kill chain. Familiarity with frameworks including MITRE ATT&CK, NIST, and CIS. Strong communication, analytical, and presentation skills. Solid understanding of network traffic flows, vulnerability management, and penetration testing principles. Knowledge of ITIL processes (Incident, Problem, Change Management). Ability to work independently and More ❯
Wolverhampton, United Kingdom Hybrid / WFH Options
Anson Mccade
Support pre-sales teams with technical requirements for new opportunities. Demonstrate SOC tools and capabilities to clients. Participate in continual service improvement initiatives, recommending changes to address recurring incidents. Skills & Qualifications Eligible for, or already holding, SC Clearance. Proven expertise in IBM QRadar and SIEM engineering. Strong knowledge of log formats, parsing, and normalisation. Proficiency in SIEM query languages … with Python or PowerShell for automation. Deep understanding of threat detection, incident response, and the cyber kill chain. Familiarity with frameworks including MITRE ATT&CK, NIST, and CIS. Strong communication, analytical, and presentation skills. Solid understanding of network traffic flows, vulnerability management, and penetration testing principles. Knowledge of ITIL processes (Incident, Problem, Change Management). Ability to work independently and More ❯
Support pre-sales teams with technical requirements for new opportunities. Demonstrate SOC tools and capabilities to clients. Participate in continual service improvement initiatives, recommending changes to address recurring incidents. Skills & Qualifications Eligible for, or already holding, SC Clearance. Proven expertise in IBM QRadar and SIEM engineering. Strong knowledge of log formats, parsing, and normalisation. Proficiency in SIEM query languages … with Python or PowerShell for automation. Deep understanding of threat detection, incident response, and the cyber kill chain. Familiarity with frameworks including MITRE ATT&CK, NIST, and CIS. Strong communication, analytical, and presentation skills. Solid understanding of network traffic flows, vulnerability management, and penetration testing principles. Knowledge of ITIL processes (Incident, Problem, Change Management). Ability to work independently and More ❯
Support pre-sales teams with technical requirements for new opportunities. Demonstrate SOC tools and capabilities to clients. Participate in continual service improvement initiatives, recommending changes to address recurring incidents. Skills & Qualifications Eligible for, or already holding, SC Clearance. Proven expertise in IBM QRadar and SIEM engineering. Strong knowledge of log formats, parsing, and normalisation. Proficiency in SIEM query languages … with Python or PowerShell for automation. Deep understanding of threat detection, incident response, and the cyber kill chain. Familiarity with frameworks including MITRE ATT&CK, NIST, and CIS. Strong communication, analytical, and presentation skills. Solid understanding of network traffic flows, vulnerability management, and penetration testing principles. Knowledge of ITIL processes (Incident, Problem, Change Management). Ability to work independently and More ❯
Support pre-sales teams with technical requirements for new opportunities. Demonstrate SOC tools and capabilities to clients. Participate in continual service improvement initiatives, recommending changes to address recurring incidents. Skills & Qualifications Eligible for, or already holding, SC Clearance. Proven expertise in IBM QRadar and SIEM engineering. Strong knowledge of log formats, parsing, and normalisation. Proficiency in SIEM query languages … with Python or PowerShell for automation. Deep understanding of threat detection, incident response, and the cyber kill chain. Familiarity with frameworks including MITRE ATT&CK, NIST, and CIS. Strong communication, analytical, and presentation skills. Solid understanding of network traffic flows, vulnerability management, and penetration testing principles. Knowledge of ITIL processes (Incident, Problem, Change Management). Ability to work independently and More ❯
Support pre-sales teams with technical requirements for new opportunities. Demonstrate SOC tools and capabilities to clients. Participate in continual service improvement initiatives, recommending changes to address recurring incidents. Skills & Qualifications Eligible for, or already holding, SC Clearance. Proven expertise in IBM QRadar and SIEM engineering. Strong knowledge of log formats, parsing, and normalisation. Proficiency in SIEM query languages … with Python or PowerShell for automation. Deep understanding of threat detection, incident response, and the cyber kill chain. Familiarity with frameworks including MITRE ATT&CK, NIST, and CIS. Strong communication, analytical, and presentation skills. Solid understanding of network traffic flows, vulnerability management, and penetration testing principles. Knowledge of ITIL processes (Incident, Problem, Change Management). Ability to work independently and More ❯
Support pre-sales teams with technical requirements for new opportunities. Demonstrate SOC tools and capabilities to clients. Participate in continual service improvement initiatives, recommending changes to address recurring incidents. Skills & Qualifications Eligible for, or already holding, SC Clearance. Proven expertise in IBM QRadar and SIEM engineering. Strong knowledge of log formats, parsing, and normalisation. Proficiency in SIEM query languages … with Python or PowerShell for automation. Deep understanding of threat detection, incident response, and the cyber kill chain. Familiarity with frameworks including MITRE ATT&CK, NIST, and CIS. Strong communication, analytical, and presentation skills. Solid understanding of network traffic flows, vulnerability management, and penetration testing principles. Knowledge of ITIL processes (Incident, Problem, Change Management). Ability to work independently and More ❯
Stevenage, Hertfordshire, United Kingdom Hybrid / WFH Options
Anson Mccade
Support pre-sales teams with technical requirements for new opportunities. Demonstrate SOC tools and capabilities to clients. Participate in continual service improvement initiatives, recommending changes to address recurring incidents. Skills & Qualifications Eligible for, or already holding, SC Clearance. Proven expertise in IBM QRadar and SIEM engineering. Strong knowledge of log formats, parsing, and normalisation. Proficiency in SIEM query languages … with Python or PowerShell for automation. Deep understanding of threat detection, incident response, and the cyber kill chain. Familiarity with frameworks including MITRE ATT&CK, NIST, and CIS. Strong communication, analytical, and presentation skills. Solid understanding of network traffic flows, vulnerability management, and penetration testing principles. Knowledge of ITIL processes (Incident, Problem, Change Management). Ability to work independently and More ❯
Stockport, Lancashire, United Kingdom Hybrid / WFH Options
Anson Mccade
Support pre-sales teams with technical requirements for new opportunities. Demonstrate SOC tools and capabilities to clients. Participate in continual service improvement initiatives, recommending changes to address recurring incidents. Skills & Qualifications Eligible for, or already holding, SC Clearance. Proven expertise in IBM QRadar and SIEM engineering. Strong knowledge of log formats, parsing, and normalisation. Proficiency in SIEM query languages … with Python or PowerShell for automation. Deep understanding of threat detection, incident response, and the cyber kill chain. Familiarity with frameworks including MITRE ATT&CK, NIST, and CIS. Strong communication, analytical, and presentation skills. Solid understanding of network traffic flows, vulnerability management, and penetration testing principles. Knowledge of ITIL processes (Incident, Problem, Change Management). Ability to work independently and More ❯
Cheltenham, Gloucestershire, United Kingdom Hybrid / WFH Options
Anson Mccade
Support pre-sales teams with technical requirements for new opportunities. Demonstrate SOC tools and capabilities to clients. Participate in continual service improvement initiatives, recommending changes to address recurring incidents. Skills & Qualifications Eligible for, or already holding, SC Clearance. Proven expertise in IBM QRadar and SIEM engineering. Strong knowledge of log formats, parsing, and normalisation. Proficiency in SIEM query languages … with Python or PowerShell for automation. Deep understanding of threat detection, incident response, and the cyber kill chain. Familiarity with frameworks including MITRE ATT&CK, NIST, and CIS. Strong communication, analytical, and presentation skills. Solid understanding of network traffic flows, vulnerability management, and penetration testing principles. Knowledge of ITIL processes (Incident, Problem, Change Management). Ability to work independently and More ❯
West Midlands, United Kingdom Hybrid / WFH Options
Anson Mccade
Support pre-sales teams with technical requirements for new opportunities. Demonstrate SOC tools and capabilities to clients. Participate in continual service improvement initiatives, recommending changes to address recurring incidents. Skills & Qualifications Eligible for, or already holding, SC Clearance. Proven expertise in IBM QRadar and SIEM engineering. Strong knowledge of log formats, parsing, and normalisation. Proficiency in SIEM query languages … with Python or PowerShell for automation. Deep understanding of threat detection, incident response, and the cyber kill chain. Familiarity with frameworks including MITRE ATT&CK, NIST, and CIS. Strong communication, analytical, and presentation skills. Solid understanding of network traffic flows, vulnerability management, and penetration testing principles. Knowledge of ITIL processes (Incident, Problem, Change Management). Ability to work independently and More ❯
Shrewsbury, Shropshire, United Kingdom Hybrid / WFH Options
Anson Mccade
Support pre-sales teams with technical requirements for new opportunities. Demonstrate SOC tools and capabilities to clients. Participate in continual service improvement initiatives, recommending changes to address recurring incidents. Skills & Qualifications Eligible for, or already holding, SC Clearance. Proven expertise in IBM QRadar and SIEM engineering. Strong knowledge of log formats, parsing, and normalisation. Proficiency in SIEM query languages … with Python or PowerShell for automation. Deep understanding of threat detection, incident response, and the cyber kill chain. Familiarity with frameworks including MITRE ATT&CK, NIST, and CIS. Strong communication, analytical, and presentation skills. Solid understanding of network traffic flows, vulnerability management, and penetration testing principles. Knowledge of ITIL processes (Incident, Problem, Change Management). Ability to work independently and More ❯
Derby, Derbyshire, United Kingdom Hybrid / WFH Options
Anson Mccade
Support pre-sales teams with technical requirements for new opportunities. Demonstrate SOC tools and capabilities to clients. Participate in continual service improvement initiatives, recommending changes to address recurring incidents. Skills & Qualifications Eligible for, or already holding, SC Clearance. Proven expertise in IBM QRadar and SIEM engineering. Strong knowledge of log formats, parsing, and normalisation. Proficiency in SIEM query languages … with Python or PowerShell for automation. Deep understanding of threat detection, incident response, and the cyber kill chain. Familiarity with frameworks including MITRE ATT&CK, NIST, and CIS. Strong communication, analytical, and presentation skills. Solid understanding of network traffic flows, vulnerability management, and penetration testing principles. Knowledge of ITIL processes (Incident, Problem, Change Management). Ability to work independently and More ❯
Chester, Cheshire, United Kingdom Hybrid / WFH Options
Anson Mccade
Support pre-sales teams with technical requirements for new opportunities. Demonstrate SOC tools and capabilities to clients. Participate in continual service improvement initiatives, recommending changes to address recurring incidents. Skills & Qualifications Eligible for, or already holding, SC Clearance. Proven expertise in IBM QRadar and SIEM engineering. Strong knowledge of log formats, parsing, and normalisation. Proficiency in SIEM query languages … with Python or PowerShell for automation. Deep understanding of threat detection, incident response, and the cyber kill chain. Familiarity with frameworks including MITRE ATT&CK, NIST, and CIS. Strong communication, analytical, and presentation skills. Solid understanding of network traffic flows, vulnerability management, and penetration testing principles. Knowledge of ITIL processes (Incident, Problem, Change Management). Ability to work independently and More ❯
Plymouth, Devon, United Kingdom Hybrid / WFH Options
Anson Mccade
Support pre-sales teams with technical requirements for new opportunities. Demonstrate SOC tools and capabilities to clients. Participate in continual service improvement initiatives, recommending changes to address recurring incidents. Skills & Qualifications Eligible for, or already holding, SC Clearance. Proven expertise in IBM QRadar and SIEM engineering. Strong knowledge of log formats, parsing, and normalisation. Proficiency in SIEM query languages … with Python or PowerShell for automation. Deep understanding of threat detection, incident response, and the cyber kill chain. Familiarity with frameworks including MITRE ATT&CK, NIST, and CIS. Strong communication, analytical, and presentation skills. Solid understanding of network traffic flows, vulnerability management, and penetration testing principles. Knowledge of ITIL processes (Incident, Problem, Change Management). Ability to work independently and More ❯
Exeter, Devon, United Kingdom Hybrid / WFH Options
Anson Mccade
Support pre-sales teams with technical requirements for new opportunities. Demonstrate SOC tools and capabilities to clients. Participate in continual service improvement initiatives, recommending changes to address recurring incidents. Skills & Qualifications Eligible for, or already holding, SC Clearance. Proven expertise in IBM QRadar and SIEM engineering. Strong knowledge of log formats, parsing, and normalisation. Proficiency in SIEM query languages … with Python or PowerShell for automation. Deep understanding of threat detection, incident response, and the cyber kill chain. Familiarity with frameworks including MITRE ATT&CK, NIST, and CIS. Strong communication, analytical, and presentation skills. Solid understanding of network traffic flows, vulnerability management, and penetration testing principles. Knowledge of ITIL processes (Incident, Problem, Change Management). Ability to work independently and More ❯
Worcester, Worcestershire, United Kingdom Hybrid / WFH Options
Anson Mccade
Support pre-sales teams with technical requirements for new opportunities. Demonstrate SOC tools and capabilities to clients. Participate in continual service improvement initiatives, recommending changes to address recurring incidents. Skills & Qualifications Eligible for, or already holding, SC Clearance. Proven expertise in IBM QRadar and SIEM engineering. Strong knowledge of log formats, parsing, and normalisation. Proficiency in SIEM query languages … with Python or PowerShell for automation. Deep understanding of threat detection, incident response, and the cyber kill chain. Familiarity with frameworks including MITRE ATT&CK, NIST, and CIS. Strong communication, analytical, and presentation skills. Solid understanding of network traffic flows, vulnerability management, and penetration testing principles. Knowledge of ITIL processes (Incident, Problem, Change Management). Ability to work independently and More ❯
Northampton, Northamptonshire, United Kingdom Hybrid / WFH Options
Anson Mccade
Support pre-sales teams with technical requirements for new opportunities. Demonstrate SOC tools and capabilities to clients. Participate in continual service improvement initiatives, recommending changes to address recurring incidents. Skills & Qualifications Eligible for, or already holding, SC Clearance. Proven expertise in IBM QRadar and SIEM engineering. Strong knowledge of log formats, parsing, and normalisation. Proficiency in SIEM query languages … with Python or PowerShell for automation. Deep understanding of threat detection, incident response, and the cyber kill chain. Familiarity with frameworks including MITRE ATT&CK, NIST, and CIS. Strong communication, analytical, and presentation skills. Solid understanding of network traffic flows, vulnerability management, and penetration testing principles. Knowledge of ITIL processes (Incident, Problem, Change Management). Ability to work independently and More ❯
York, Yorkshire, United Kingdom Hybrid / WFH Options
Anson Mccade
Support pre-sales teams with technical requirements for new opportunities. Demonstrate SOC tools and capabilities to clients. Participate in continual service improvement initiatives, recommending changes to address recurring incidents. Skills & Qualifications Eligible for, or already holding, SC Clearance. Proven expertise in IBM QRadar and SIEM engineering. Strong knowledge of log formats, parsing, and normalisation. Proficiency in SIEM query languages … with Python or PowerShell for automation. Deep understanding of threat detection, incident response, and the cyber kill chain. Familiarity with frameworks including MITRE ATT&CK, NIST, and CIS. Strong communication, analytical, and presentation skills. Solid understanding of network traffic flows, vulnerability management, and penetration testing principles. Knowledge of ITIL processes (Incident, Problem, Change Management). Ability to work independently and More ❯
Colchester, Essex, United Kingdom Hybrid / WFH Options
Anson Mccade
Support pre-sales teams with technical requirements for new opportunities. Demonstrate SOC tools and capabilities to clients. Participate in continual service improvement initiatives, recommending changes to address recurring incidents. Skills & Qualifications Eligible for, or already holding, SC Clearance. Proven expertise in IBM QRadar and SIEM engineering. Strong knowledge of log formats, parsing, and normalisation. Proficiency in SIEM query languages … with Python or PowerShell for automation. Deep understanding of threat detection, incident response, and the cyber kill chain. Familiarity with frameworks including MITRE ATT&CK, NIST, and CIS. Strong communication, analytical, and presentation skills. Solid understanding of network traffic flows, vulnerability management, and penetration testing principles. Knowledge of ITIL processes (Incident, Problem, Change Management). Ability to work independently and More ❯
Telford, Shropshire, United Kingdom Hybrid / WFH Options
Anson Mccade
Support pre-sales teams with technical requirements for new opportunities. Demonstrate SOC tools and capabilities to clients. Participate in continual service improvement initiatives, recommending changes to address recurring incidents. Skills & Qualifications Eligible for, or already holding, SC Clearance. Proven expertise in IBM QRadar and SIEM engineering. Strong knowledge of log formats, parsing, and normalisation. Proficiency in SIEM query languages … with Python or PowerShell for automation. Deep understanding of threat detection, incident response, and the cyber kill chain. Familiarity with frameworks including MITRE ATT&CK, NIST, and CIS. Strong communication, analytical, and presentation skills. Solid understanding of network traffic flows, vulnerability management, and penetration testing principles. Knowledge of ITIL processes (Incident, Problem, Change Management). Ability to work independently and More ❯
Peterborough, Cambridgeshire, United Kingdom Hybrid / WFH Options
Anson Mccade
Support pre-sales teams with technical requirements for new opportunities. Demonstrate SOC tools and capabilities to clients. Participate in continual service improvement initiatives, recommending changes to address recurring incidents. Skills & Qualifications Eligible for, or already holding, SC Clearance. Proven expertise in IBM QRadar and SIEM engineering. Strong knowledge of log formats, parsing, and normalisation. Proficiency in SIEM query languages … with Python or PowerShell for automation. Deep understanding of threat detection, incident response, and the cyber kill chain. Familiarity with frameworks including MITRE ATT&CK, NIST, and CIS. Strong communication, analytical, and presentation skills. Solid understanding of network traffic flows, vulnerability management, and penetration testing principles. Knowledge of ITIL processes (Incident, Problem, Change Management). Ability to work independently and More ❯