Job summary We have an exciting opportunity for an exceptional individual with relevant skills, knowledge and experience to join the System Support Team at NEP. The SystemsSupport Assistant will be responsible for the successful operation of the NEP Service Desk and leadership of the Customer Service Support Assistants. Teamwork is key in this role and … the Customer Service and SystemsSupport Team work very closely together to ensure that all Service Desk calls are either managed and resolved, or escalated within predefined timescales, and in accordance with NEP Service Level Agreements. NEP is hosted by Northumbria Healthcare NHS Foundation Trust who was voted the best acute and combined acute and community trust in … we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received Main duties of the job The SystemsSupport Assistants process a vast number of standard service requests which require data to be input into the NEP Cloud solution. There are however some requests that are More ❯
Aberdeen, Aberdeenshire, Scotland, United Kingdom Hybrid / WFH Options
AWD Online
IT Systems Engineer/2nd Line & 3rd Line Support Technician with experience planning and implementing Desktop Builds, Group Policy Deployments, Virtualised Servers and supporting Windows and Linux environments and the general IT infrastructure is required for an innovative and modern university based in Garthdee, Aberdeen, Scotland This job is officially known in the University as a Systems … LOCATION: Garthdee, Aberdeen/Hybrid working JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week JOB OVERVIEW We have a fantastic new job opportunity for an IT Systems Engineer/2nd Line & 3rd Line Support Technician (officially known in the University as a Systems Engineer ) with experience planning and implementing Desktop Builds, Group Policy Deployments … Virtualised Servers and supporting Windows and Linux environments and the general IT infrastructure. Working as an IT Systems Engineer/2nd Line & 3rd Line Support Technician you will have experience at a technical level in the development, deployment, support and maintenance of IT infrastructure components such as servers, storage, virtualisation, desktop systems, identity management, security etc. More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
The Royal Collection Trust
and Sales team play a vital part in every visitor’s experience, handling thousands of calls and helping to sell over two million tickets each year. As Senior Ticketing SystemsSupport Officer, you’ll own the day-to-day administration of our ticketing platform, lead technical improvements and providing support for staff across all sites. Key Responsibilities … Deliver first and second-line technical support to Tessitura users, troubleshooting software, hardware and payment-device issues and reporting complex faults as needed. Oversee end-to-end configuration of ticketing products from individual visitor tickets to school and group sessions, ensuring on-sale deadlines are met and offerings are optimised for revenue and visitor experience. Lead the design, testing … and refinement of ticketing rules and supervise quality checks by the support team. Deliver user training and induction for team members. Produce sales and performance analyses, maintain marketing-ready databases, and drive continuous improvements through UAT and innovation projects. Working in a place where learning and development is the norm, you’ll have the opportunity to grow your skills. More ❯
Job Role: Application Support Location: Milton Keynes (Hybrid) Salary: £30,000 + Benefits Are you a detail-oriented professional with a passion for supporting business-critical systems? Do you thrive in dynamic environments where you can solve problems, collaborate across teams, and make a real impact on day-to-day operations? This is an excellent opportunity to join … a global organisation where you'll be a key player in ensuring the smooth running of business applications and supporting systems used across the market and broking environment. Ideal Candidate: Previous experience in business applications support or systems administration Strong troubleshooting and problem-solving skills, with the ability to respond quickly to urgent issues Good communicator who … range of business applications Investigating, analysing, and prioritising incidents and requests Performing routine system maintenance and assisting with upgrades and patches Leading or contributing to projects that improve business systems Supporting market platforms and developing knowledge of broking systems Producing reports and management information for senior stakeholders Working closely with internal teams and external partners to resolve issues More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Sanderson
Job Role: Application Support Location: Milton Keynes (Hybrid) Salary: £30,000 + Benefits Are you a detail-oriented professional with a passion for supporting business-critical systems Do you thrive in dynamic environments where you can solve problems, collaborate across teams, and make a real impact on day-to-day operations? This is an excellent opportunity to join … a global organisation where you'll be a key player in ensuring the smooth running of business applications and supporting systems used across the market and broking environment. Ideal Candidate: Previous experience in business applications support or systems administration Strong troubleshooting and problem-solving skills, with the ability to respond quickly to urgent issues Good communicator who … range of business applications Investigating, analysing, and prioritising incidents and requests Performing routine system maintenance and assisting with upgrades and patches Leading or contributing to projects that improve business systems Supporting market platforms and developing knowledge of broking systems Producing reports and management information for senior stakeholders Working closely with internal teams and external partners to resolve issues More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
William Reed
starter who takes initiative, can manage your own workload, and likes to take full ownership of tasks? Are you looking to develop a career within IT as a System Support Engineer? If so, we have an exciting opportunity within our IT Operations team, reporting directly to the System Support Manager. You will be responsible for dealing with technical … support requests from all users within the business, liaising with other System Support Engineers and assisting with the maintenance and security of our network. You will work within our ticketing system triaging, troubleshooting and directing requests as required. What you’ll be doing: Providing 1st line support to help users solve technical issues with their computers, both … hardware and software and ensuring support requests are handled in an effective and efficient manner Liaising directly with end users to resolve any problems, as directed by the System Support Manager to maximise user satisfaction with the resolution of incidents Working within a team to triage problems and either work on them directly, escalate to another Engineer, or More ❯
Job Role: Application Support Location: Milton Keynes (Hybrid) Salary: £30,000 + Benefits Are you a detail-oriented professional with a passion for supporting business-critical systems? Do you thrive in dynamic environments where you can solve problems, collaborate across teams, and make a real impact on day-to-day operations? This is an excellent opportunity to join More ❯