Taunton, Somerset, South West, United Kingdom Hybrid/Remote Options
SRD Technology UK Ltd
Job Role: TechnicalSupportAnalyst Location: Taunton, Somerset. With benefits to work remotely at times Salary: £24-28k Based on Experience Type: Full-time, Permanent About SRD Technology UK At SRD Technology UK, were passionate about delivering cutting-edge IT solutions with a personal touch. As a forward-thinking Managed Service Provider (MSP), we pride ourselves … on our commitment to innovation, agility, and exceptional customer service. We support a wide range of clients across diverse sectors, helping them thrive in a rapidly evolving digital world. The Opportunity Were seeking an ambitious and experienced 1 st Line TechnicalSupportAnalyst who loves problem solving. As a TechnicalSupportAnalyst in … Tier 1, you will work closely with TechnicalSupport Analysts to provide IT support to our managed service clients across the UK. This role requires a key focus on customer care and getting the job done well. This individual will also need to work on multiple tickets at a time whilst meeting the determined SLAs. This job More ❯
Junior TechnicalSupportAnalyst 💻🛟— UK Remote Love solving problems and helping customers? Join our Service Centre team to keep schools running smoothly with clear, friendly support and solid troubleshooting. Homeworking with occasional office visits. Senior TechnicalSupport Analyst... What you’ll do 🔧 Triage, troubleshoot, and resolve tickets in Zendesk , keeping notes crisp and hitting … SLAs/KPIs . Senior TechnicalSupport Analyst... Use remote tools & knowledge bases; escalate cleanly to internal teams/approved 3rd parties where needed. Handle “how-to” queries and routine requests with clear, customer-friendly guidance Keep customer/config info accurate; spot recurring issues and flag trends; contribute to KB/forums. You’ll bring 🧰 Service Desk More ❯
Junior TechnicalSupportAnalyst 💻🛟— UK Remote Love solving problems and helping customers? Join our Service Centre team to keep schools running smoothly with clear, friendly support and solid troubleshooting. Homeworking with occasional office visits. Senior TechnicalSupport Analyst... What you’ll do 🔧 Triage, troubleshoot, and resolve tickets in Zendesk , keeping notes crisp and hitting … SLAs/KPIs . Senior TechnicalSupport Analyst... Use remote tools & knowledge bases; escalate cleanly to internal teams/approved 3rd parties where needed. Handle “how-to” queries and routine requests with clear, customer-friendly guidance Keep customer/config info accurate; spot recurring issues and flag trends; contribute to KB/forums. You’ll bring 🧰 Service Desk More ❯
about our culture, ethos and what it is like to work here, visit the Why Work For Us page. ? ABOUT THIS OPPORTUNITY We are looking for a Senior Oracle TechnicalSupport & Configuration Analyst for our central Oracle service delivery team. In this key role, you will lead on providing expert-level technical administration and configuration for … Oracle Fusion Application ERP, HCM, Payroll and PBCS/FDI systems, ensuring stability, performance and continuous improvement. If you thrive in a collaborative environment and enjoy solving complex technical challenges, wed love to hear from you. ? MAIN AREAS OF RESPONSIBILITY Your responsibilities will fall into the following main areas: Oracle System Configuration & Management Perform end-to-end configuration of … into practical Oracle configuration changes and ensure alignment with global system design and business processes. Maintain a central configuration log and version history, ensuring full traceability of system changes. TechnicalSupport & Troubleshooting Act as a 2nd/3rd line technical escalation point for complex system issues raised by users or support colleagues. Analyse root causes using More ❯
