a timely and professional manner Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases Maintain communications with customers throughout the problem resolution process Administer user accounts via Active Directory, group membership and rights assignment based on established procedures Technical Troubleshooting End User Compute (EUC), Networking … Applications (inc. common enterprise applications and M365), Printing, UnifiedCommunications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem management Refer to internal IT news, Knowledge articles, and general industry updates to stay up-to date with recent changes or new More ❯
a timely and professional manner Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases Maintain communications with customers throughout the problem resolution process Administer user accounts via Active Directory, group membership and rights assignment based on established procedures Technical Troubleshooting End User Compute (EUC), Networking … Applications (inc. common enterprise applications and M365), Printing, UnifiedCommunications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem management Refer to internal IT news, Knowledge articles, and general industry updates to stay up-to date with recent changes or new More ❯
a timely and professional manner Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases Maintain communications with customers throughout the problem resolution process Administer user accounts via Active Directory, group membership and rights assignment based on established procedures Technical Troubleshooting End User Compute (EUC), Networking … Applications (inc. common enterprise applications and M365), Printing, UnifiedCommunications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem management Refer to internal IT news, Knowledge articles, and general industry updates to stay up-to date with recent changes or new More ❯
Position: Unified Comms EngineerLocation: HerefordshireDay Rate: £500-£525 Outside IR35Security Clearance: DV Cleared We're supporting a major defence programme and looking for a UnifiedCommunications Network Engineer with deep expertise in secure networking and comms infrastructure. This is a hands-on role in a high-trust environment, ideal for someone who thrives in complex, mission-critical … settings. Key Responsibilities: Support and configure unified comms tools like CUCM, Cisco Meeting Server, and Oracle SBC Manage and troubleshoot campus and wide area networks Maintain Cisco and Juniper firewalls Monitor network performance using tools like SolarWinds, ELASTIC, and Wireshark Essential Skills: Experience with unified comms platforms or willingness to learn CCNP Enterprise certified (ENCOR + ideally ENARSI More ❯
network site infrastructure Experience of building, managing and maintaining high availability networks with Cisco devices Working knowledge or experience in some or all of the following subjects: Cisco Networking, UnifiedCommunications, WLC, F5 VPN, F5 Silverline/XC, IPsec tunnel and Palo Alto Firewalls. Experience of running, using and implementation of network monitoring solutions Experience of designing load More ❯
Wakefield, West Yorkshire, Yorkshire, United Kingdom
PMA Recruitment Ltd
opportunities across our entire portfolio of solutions, achieving and exceeding sales targets. The ideal candidate will have proven Account Manager Sales experience of at least 4 years within a Communications or IT based Sales environment. Only a telecoms-based sales background will be suitable. If you possess the Account Management Sales skills and experience listed above and would like … to find out more, please send a copy of your CV to John Sollesse at PMA Sales Recruitment quoting TJDJ289. KEY WORDS: Managed Services Sales, UnifiedCommunications sales, Account Director, Account Manager, Communications Sales, Security Sales, Schools, Education Sales, Unified Comms, UCaaS sales . Due to the nature of our business, we will only reply to More ❯
switches), ideally supported by a recognised network certification. Knowledge of troubleshooting physical network site infrastructure Experience of building, managing and maintaining high availability networks with Cisco devices Cisco Networking, UnifiedCommunications, WLC, F5 VPN, F5 Silverline/XC, IPsec tunnel and Palo Alto Firewalls. Experience of running, using and implementation of network monitoring solutions Experience of designing load More ❯
Connectivity Solutions provider, is seeking a highly driven Business Development Manager. This role is central to driving new business growth across Connectivity, Networking, Secure Access Service Edge (SASE), and UnifiedCommunications & Experience (UC&X) solutions. The successful candidate will identify and secure new opportunities, build lasting client relationships, and position the company's innovative solutions to new customers. More ❯
the gathering of reporting on system performance and feed into the Security Team as required. What youll bring Ideally you will have a bachelor's in Computer Science, IT, UnifiedCommunications, or related field (Master's is a plus). Youll join us with 5+ years in CUCM voice with expertise in design, implementation, architecture, and third-party More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Carrington Recruitment Solutions Limited
work! The Infrastructure Services Analystwill be responsible for the day-to-day management of infrastructure topologies within the firm including servers, storage devices, firewalls, WAN, LAN, WIFI, Internet and unified communications. The individual will also be responsible for ensuring all devices are configured and operating in line with industry best practices and Firmwide IT policies. The individual will assist More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Carrington Recruitment Solutions Ltd
The Infrastructure Services Analyst will be responsible for the day-to-day management of infrastructure topologies within the firm including servers, storage devices, firewalls, WAN, LAN, WIFI, Internet and unified communications. The individual will also be responsible for ensuring all devices are configured and operating in line with industry best practices and Firmwide IT policies. The individual will assist More ❯
an understanding of most of the following network technologies: LAN (local area network), WAN (wide area network), wifi, data-centre LAN, SD (software-defined) networks, telephony, mobile solutions infrastructure, unified comms, network management solutions, network-specific security and remote access technologies and approaches. Behaviours We'll assess you against these behaviours during the selection process: Leadership Seeing the Big More ❯
an understanding of most of the following network technologies: LAN (local area network), WAN (wide area network), wifi, data-centre LAN, SD (software-defined) networks, telephony, mobile solutions infrastructure, unified comms, network management solutions, network-specific security and remote access technologies and approaches. Behaviours We'll assess you against these behaviours during the selection process: Leadership Seeing the Big More ❯
an understanding of most of the following network technologies: LAN (local area network), WAN (wide area network), wifi, data-centre LAN, SD (software-defined) networks, telephony, mobile solutions infrastructure, unified comms, network management solutions, network-specific security and remote access technologies and approaches. Behaviours We'll assess you against these behaviours during the selection process: Leadership Seeing the Big More ❯
an understanding of most of the following network technologies: LAN (local area network), WAN (wide area network), wifi, data-centre LAN, SD (software-defined) networks, telephony, mobile solutions infrastructure, unified comms, network management solutions, network-specific security and remote access technologies and approaches. Behaviours We'll assess you against these behaviours during the selection process: Leadership Seeing the Big More ❯
an understanding of most of the following network technologies: LAN (local area network), WAN (wide area network), wifi, data-centre LAN, SD (software-defined) networks, telephony, mobile solutions infrastructure, unified comms, network management solutions, network-specific security and remote access technologies and approaches. Behaviours We'll assess you against these behaviours during the selection process: Leadership Seeing the Big More ❯
the following ways: Manage all aspects of Voice Projects and Operations Support Operations and Project activities on Voice infrastructure including Nice Voice Recordings Test circuits and components of malfunctioning unifiedcommunications equipment to isolate sources of malfunctions, using network management systems and circuit designs Analyse telecommunications systems using structured problem solving and available tools to troubleshoot highly complex … critical environment, identifying root causes, action plans, and impact and resolution plans Monitor system performance daily and provide security measures, troubleshooting, and maintenance as needed Identify all aspects of communications-related vulnerabilities, increase customer awareness of potential vulnerabilities and impacts on mission execution capability, and provide recommendations to mitigate or eliminate identified vulnerabilities Perform day-to-day activities required More ❯
the following ways: Manage all aspects of Voice Projects and Operations Support Operations and Project activities on Voice infrastructure including Nice Voice Recordings Test circuits and components of malfunctioning unifiedcommunications equipment to isolate sources of malfunctions, using network management systems and circuit designs Analyse telecommunications systems using structured problem solving and available tools to troubleshoot highly complex … critical environment, identifying root causes, action plans, and impact and resolution plans Monitor system performance daily and provide security measures, troubleshooting, and maintenance as needed Identify all aspects of communications-related vulnerabilities, increase customer awareness of potential vulnerabilities and impacts on mission execution capability, and provide recommendations to mitigate or eliminate identified vulnerabilities Perform day-to-day activities required More ❯
the following ways: Manage all aspects of Voice Projects and Operations Support Operations and Project activities on Voice infrastructure including Nice Voice Recordings Test circuits and components of malfunctioning unifiedcommunications equipment to isolate sources of malfunctions, using network management systems and circuit designs Analyse telecommunications systems using structured problem solving and available tools to troubleshoot highly complex … critical environment, identifying root causes, action plans, and impact and resolution plans Monitor system performance daily and provide security measures, troubleshooting, and maintenance as needed Identify all aspects of communications-related vulnerabilities, increase customer awareness of potential vulnerabilities and impacts on mission execution capability, and provide recommendations to mitigate or eliminate identified vulnerabilities Perform day-to-day activities required More ❯
bolton, greater manchester, north west england, united kingdom
BNY
the following ways: Manage all aspects of Voice Projects and Operations Support Operations and Project activities on Voice infrastructure including Nice Voice Recordings Test circuits and components of malfunctioning unifiedcommunications equipment to isolate sources of malfunctions, using network management systems and circuit designs Analyse telecommunications systems using structured problem solving and available tools to troubleshoot highly complex … critical environment, identifying root causes, action plans, and impact and resolution plans Monitor system performance daily and provide security measures, troubleshooting, and maintenance as needed Identify all aspects of communications-related vulnerabilities, increase customer awareness of potential vulnerabilities and impacts on mission execution capability, and provide recommendations to mitigate or eliminate identified vulnerabilities Perform day-to-day activities required More ❯
warrington, cheshire, north west england, united kingdom
BNY
the following ways: Manage all aspects of Voice Projects and Operations Support Operations and Project activities on Voice infrastructure including Nice Voice Recordings Test circuits and components of malfunctioning unifiedcommunications equipment to isolate sources of malfunctions, using network management systems and circuit designs Analyse telecommunications systems using structured problem solving and available tools to troubleshoot highly complex … critical environment, identifying root causes, action plans, and impact and resolution plans Monitor system performance daily and provide security measures, troubleshooting, and maintenance as needed Identify all aspects of communications-related vulnerabilities, increase customer awareness of potential vulnerabilities and impacts on mission execution capability, and provide recommendations to mitigate or eliminate identified vulnerabilities Perform day-to-day activities required More ❯
accounts in Active Directory and Exchange, managing permissions and access to confidential data. Provide remote support and travel between locations when required. Support enterprise messaging systems (Microsoft Exchange) and unifiedcommunications (Mitel). Perform additional tasks as required by departmental and business needs. What We're Looking For Experience in IT support, particularly with Windows environments. Familiarity with More ❯
accounts in Active Directory and Exchange, managing permissions and access to confidential data. Provide remote support and travel between locations when required. Support enterprise messaging systems (Microsoft Exchange) and unifiedcommunications (Mitel). Perform additional tasks as required by departmental and business needs. What We're Looking For Experience in IT support, particularly with Windows environments. Familiarity with More ❯
independently and manage multiple projects. Full UK driving licence. Desirable Certifications (e.g. CompTIA Network+, CCNA, vendor-specific). Experience with Teams Phone System integration. Knowledge of SIP trunking and unified communications. More ❯
driving licence (UK category B). What will a Service Analyst need to be successful? Broad awareness of common enterprise technology services such as end user devices, applications and unified communications. Awareness of common user needs in an enterprise technology environment. Ability to communicate clearly and concisely, both orally and in writing. Prepare and present meetings at stand-ups. … Azure Active Directory, Microsoft Authenticator and SSO/MFA. Ability to handle customer queries and complaints with empathy. Ability to create technical documentation and user guidance materials. Awareness of unifiedcommunications technologies and how they are best served to aid the customer. Experience handling customer requests, queries and complaints in person or remotely. Experience working in an enterprise More ❯