Service Desk Lead
- Hiring Organisation
- Advania UK
- Location
- Cardiff, UK
- Employment Type
- Full-time
Overview As the Service Desk Lead, you will be responsible for delivering high-quality and efficient customer service to our clients through the daily management of a team. This includes hiring, motivating, rewarding, coaching, training, and problem-solving to ensure optimal performance. You will also develop processes and procedures … keen attention to detail. Strong analytical and problem-solving abilities. Proven ability to prioritize and execute tasks effectively in high-pressure situations. Excellent time management skills and workload management capabilities. Confident, ambitious, energetic with persuasive initiative. Strong organizational skills with the ability to manage complex workloads ...