1 to 25 of 29 Remote 2nd Line Support Engineer Jobs in the UK excluding London

2nd Line IT Support Engineer Location: East Grinstead Salary: £35,000 - £50,000 DOE Job Type: Full-time, Permanent, Hybrid working Lloyd Recruitment Services is looking for an experienced 2nd Line IT Support Engineer with strong skills in Microsoft 365 and cloud technologies. This is a … essential. The role is well-suited to candidates from an MSP background who are confident working across a range of modern IT environments. You'll be responsible for delivering 2nd line technical support, managing cloud-based infrastructure, and supporting various IT projects. Please note: To be considered for this position, you must have hands-on … experience troubleshooting hardware, software, and network issues, particularly with escalated support tickets. A strong background in Microsoft 365 and Azure environments is essential. Responsibilities include: Handling 2nd line support requests escalated from 1st line Troubleshooting hardware, software, and network issues Managing Microsoft 365 services such as Intune, Teams, SharePoint, and Exchange More ❯

2nd Line IT Support Engineer - Horsham - £35,000 - Hybrid After Probation! Role : 2nd Line IT Support Engineer Area : Horsham Salary : £30,000 - £35,000 - Hybrid After Probation! Interviewing Immediately - Please apply ASAP! A market leading client are looking to add an 2nd line support engineer to join their every dynamic IT department. They work with the latest technologies such as Office 365, Azure and now Server 2022. The Senior Management Team fully believes in developing professionals and not just working within your comfort zone. You will get exposure to all lines of support and various … Paid for certifications ** Free Parking Microsoft, Windows Server, Exchange, Office 365, Azure, Active Directory, VMware, 1st line, first Line, 2nd line, second line, SharePoint, Networking, Firewall, Support, Project owen . smith @ intechnologygroup. com 0118 228 6480 07704 160 518 Interviewing Immediately - Please apply ASAP! Built on a foundation of More ❯

Social network you want to login/join with: We are now looking for a 2nd Line Support Engineer to handle escalations from the Service Desk Team. You will be collaborating with third parties to resolve issues, standardise, and automate processes, and formalising procedures for efficient service delivery. What you'll do: Be … responsible for 2nd Line support, both in person and remotely via MS Teams, telephone, and remote access tools. Identify areas for improvement within Service Delivery via automation and standardisation. Assist in planning, executing, and seeing Technology Service projects through to completion. Produce clear and precise documentation, including training materials, for multiple systems. Take ownership of … technical problems and see through to resolution even when passed to third parties. Liaise with other members of the team for support and escalation, providing adequate and accurate information to discuss and review escalated calls. Install, maintain, and support new applications. Review services, application delivery, and patching processes. Administer backup and restore operations. Collaborate with various More ❯

Job Description: iAction Engineer – Roles, Responsibilities, and Specifications This role … provides user-provisioned desktop-based operational service and support for multiple clients. The successful candidate will join a highly skilled team of support engineers providing 2nd line technical support. The role requires a flexible work ethic and a pragmatic approach to IT support. Candidates should have a first/second line … customer service and communication skills, along with methodical troubleshooting techniques. This role will require some working from the DXC site in Erskine. The team is responsible for providing remote 2nd line support within a cloud environment supporting Windows Server 2003/2008 R2/7/10. You will provide telephone technical support More ❯

Poole, Dorset, this company is celebrated for delivering bespoke IT solutions, maintaining high customer satisfaction, and fostering a supportive, team-oriented culture. Your Role in the Team: As a 2nd Line Support Engineer, you’ll be an invaluable member of the IT support team responsible for: Managing end-to-end deployment … for laptops, desktops, and tablets. Handling and resolving IT support queries and service requests. Participating in exciting IT … projects and on-site support as needed. Tracking hardware/software installations and update configuration management records. What You’ll Bring to the Table: Proven hands-on 2nd Line Support experience in a service desk role. Expertise in Microsoft 365, Exchange Online, and Azure AD. Strong knowledge of Microsoft Server 2012+, DHCP/ More ❯

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from IT Support Manchester - Remedian IT Services Are you an experienced 2nd Line IT Support Engineer looking to grow your skills in a fast-paced and supportive environment? Join Remedian IT Solutions — an award-winning … and businesses across the region. This role offers a clear path towards 3 rd Line Engineer, or specialist roles in areas across the business. Provide 2nd line technical support (remote and on-site) Resolve software, hardware, and network issues (Windows, AD, Office 365, etc.) Troubleshoot and escalate complex tickets Participate in … IT projects, system upgrades, and rollouts Maintain detailed documentation of issues and resolutions Previous experience in a 2nd Line IT support role Strong knowledge of: Networking basics: DNS, DHCP, TCP/IP Experience with VMware or Hyper-V Excellent communication and customer service skills UK Driving License and car (preferred) What We Offer Salary More ❯

around the world. We achieve this by becoming the airport’s first call for technology. Whether in times of need or growth, we stand alongside our clients, offering support through innovative software that drives their success. Our Commitment to Excellence At AeroCloud, being the airport’s first call means exceeding expectations at every customer interaction. This is not … re on it. We believe in keeping our team informed, being transparent, and maintaining accountability at every step. Job Requirements About you We are looking for a 1st/2nd Line Support Engineer to join our Delivery, Implementation and Support (DIS) team who will report directly to the Global Head of … DIS. This role will not have any direct reports and will be based in our Stockport Office with a hybrid working model. Summary Of Role As a 1st/2nd line support engineer you will be working across our airport customers, resolving support issues, diagnosing, and troubleshooting across hardware and SaaS More ❯

The Role 2nd Line Technical Support Engineer - Up to £30k per annum - Uxbridge hybrid available Do you have experience in 2nd line support? Do you have good communication skills? Do you pride yourself on your problem solving skills? Do you have a full UK driving license? I f … you answered yes, then we may have the role for you! An opportunity his arisen for a 2nd Line Technical Support Engineer, working in our IT team based in Uxbridge. The Technical Engineer is responsible for accepting escalations to existing Incidents and Changes from the 1st line team. They … requires deep dive investigations into infrastructure solutions; owning escalations, problems and projects from an early stage through to completion whilst bearing SLA targets in mind. As the second line escalation point for all IT support queries you will work with the first line support team and over 1000 users to maintain and More ❯

Job Title: 2nd Line Support Engineer Location: Bristol (hybrid) Salary: £28,000 - £35,000 This is an exciting opportunity to join a forward-thinking, people-first business that truly values innovation, collaboration, and personal growth. You will be responsible for providing technical support, troubleshooting, and customer service to clients. The Role … customers via multiple channels (including phone, email, chat and service portal) Develop a good understanding of our client base whilst building and maintaining good client relationships Providing technical support, troubleshooting, and customer service to clients. Configure equipment (laptops, desktops, mobiles) and install new software when required. The Candidate: Windows 10 & 11, Microsoft Exchange Online, Active Directory, desktop/ More ❯

Job Title: 2nd Line Support Engineer Location: Bristol (hybrid) Salary: £28,000 - £35,000 This is an exciting opportunity to join a forward-thinking, people-first business that truly values innovation, collaboration, and personal growth. You will be responsible for providing technical support, troubleshooting, and customer service to clients. The Role … customers via multiple channels (including phone, email, chat and service portal) Develop a good understanding of our client base whilst building and maintaining good client relationships Providing technical support, troubleshooting, and customer service to clients. Configure equipment (laptops, desktops, mobiles) and install new software when required. The Candidate: Windows 10 & 11, Microsoft Exchange Online, Active Directory, desktop/ More ❯

Job Title: 2nd Line Support Engineer Location: Bristol (hybrid) Salary: £28,000 - £35,000 This is an exciting opportunity to join a forward-thinking, people-first business that truly values innovation, collaboration, and personal growth. You will be responsible for providing technical support, troubleshooting, and customer service to clients. The Role … customers via multiple channels (including phone, email, chat and service portal) Develop a good understanding of our client base whilst building and maintaining good client relationships Providing technical support, troubleshooting, and customer service to clients. Configure equipment (laptops, desktops, mobiles) and install new software when required. The Candidate: Windows 10 & 11, Microsoft Exchange Online, Active Directory, desktop/ More ❯

Job Title: 2nd Line Support Engineer Location: Bristol (hybrid) Salary: £28,000 - £35,000 This is an exciting opportunity to join a forward-thinking, people-first business that truly values innovation, collaboration, and personal growth. You will be responsible for providing technical support, troubleshooting, and customer service to clients. The Role … customers via multiple channels (including phone, email, chat and service portal) Develop a good understanding of our client base whilst building and maintaining good client relationships Providing technical support, troubleshooting, and customer service to clients. Configure equipment (laptops, desktops, mobiles) and install new software when required. The Candidate: Windows 10 & 11, Microsoft Exchange Online, Active Directory, desktop/ More ❯

Field 2nd Line IT Support Engineer | Milton Keynes Region | £28,000 - £35,000 | Remote with Field Work Join a team where your skills make a real difference. Are you an experienced IT professional with a passion for solving problems and helping people? Do you enjoy variety in your day and the opportunity to … work both from home and on-site? Entrust IT , a trusted Managed Services Provider, is looking for a Field 2nd Line IT Support Engineer to support our growing client base in the Milton Keynes region . With over a decade of delivering high-quality IT solutions, we take pride in offering … a diverse range of organisations — and we’re ready to welcome a talented engineer like you to our friendly and professional team. Key Responsibilities of the Field 2nd Line IT Support Engineer: Supporting client IT environments remotely and on-site, bringing clarity and resolution to technical issues Diagnosing problems, resolving incidents More ❯

Field 2nd Line IT Support Engineer | Milton Keynes Region | £28,000 - £35,000 | Remote with Field Work Join a team where your skills make a real difference. Are you an experienced IT professional with a passion for solving problems and helping people? Do you enjoy variety in your day and the opportunity to … work both from home and on-site? Entrust IT, a trusted Managed Services Provider, is looking for a Field 2nd Line IT Support Engineer to support our growing client base in the Milton Keynes region. With over a decade of delivering high-quality IT solutions, we take pride in offering expert … a diverse range of organisations — and we’re ready to welcome a talented engineer like you to our friendly and professional team. Key Responsibilities of the Field 2nd Line IT Support Engineer: Supporting client IT environments remotely and on-site, bringing clarity and resolution to technical issues Diagnosing problems, resolving incidents More ❯

Field 2nd Line IT Support Engineer | Milton Keynes Region | £28,000 - £35,000 | Remote with Field Work Join a team where your skills make a real difference. Are you an experienced IT professional with a passion for solving problems and helping people? Do you enjoy variety in your day and the opportunity to … work both from home and on-site? Entrust IT , a trusted Managed Services Provider, is looking for a Field 2nd Line IT Support Engineer to support our growing client base in the Milton Keynes region . With over a decade of delivering high-quality IT solutions, we take pride in offering … to a diverse range of organisations and were ready to welcome a talented engineer like you to our friendly and professional team. Key Responsibilities of the Field 2nd Line IT Support Engineer: Supporting client IT environments remotely and on-site, bringing clarity and resolution to technical issues Diagnosing problems, resolving incidents More ❯

Job Title: 1st/2nd Line Support Engineer Location: Manchester City Centre (Office-based) Salary: £25,000 - £32,000 DOE Work Structure: Hybrid after probation (2 days WFH) We're working with a well-established company based in Manchester City Centre, who are looking to bring on a 1st/2nd Line … and be a key player in their day-to-day operations. Responsibilities: Acting as the first point of contact for all IT-related issues and requests Providing 1st and 2nd line support across hardware, software, and network issues Managing tickets and ensuring timely resolution or escalation Supporting a range of devices, applications, and services (Windows … Active Directory etc.) Setting up and configuring new hardware (laptops, desktops, mobile devices) Assisting with project work and system upgrades as needed Requirements: Previous experience in a 1st or 2nd line support role Strong troubleshooting skills and a proactive attitude Solid understanding of Microsoft technologies (Windows 10/11, Office 365, Active Directory) Good communication More ❯

Role : 2nd Line IT Engineer Location : Central Southampton (Hybrid) Salary : £32,000 - £37,000 Hybrid Working | Progression into Cloud Infrastructure & Cyber Security | Paid Certifications Are you a confident 2nd Line Engineer ready to take the next step in your IT career? Want to work with a company that offers genuine … well-established, fast-growing MSP based in Central Southampton, known for delivering top-tier technical support and transformation projects. Theyre looking for a technically capable and ambitious 2nd Line Engineer to join their growing team. Youll work with a wide variety of technologies and clients while being mentored toward progression into more advanced … architecture and cyber defence. Required Skills: Solid experience with Windows Server, Microsoft 365, networking & firewalls Knowledge of virtualisation (Hyper-V/VMware) & cloud platforms (Azure/AWS) Confident handling 2nd line escalations and working in fast-paced environments Strong communication and a drive to grow technically MSP experience a bonus, but not essential Exclusive Benefits: Competitive Salary More ❯

An experienced Field 2nd Line IT Support Engineer with at least 3 years of experience is needed to join the team at entrust IT, a leading Managed Services Provider supporting IT infrastructures for multiple clients. The role will cover Milton Keynes or the surrounding region on a full-time, remote (work-from-home … role involves: High-quality tools Home and client-site working in your region Varied challenges and a focus on good quality work Key Responsibilities: As an IT Field Engineer, you will already have experience with remote analysis of issues, diagnosis and support. Work with the customer to understand each issue so that you can recreate it, diagnose it … or escalate it to 3rd line colleagues with specialist skills where necessary. Monitor and follow up on client's issues, taking ownership to see they progress to a conclusion. Required Qualifications & Experience: At least 3 years of IT Support experience, preferably including on-site networking. Maths and English qualifications equivalent to GCSE C or above. Full More ❯

Are you a tech enthusiast ready to dive deep into problem-solving and customer-focused support? Do you thrive in dynamic environments where every day presents a new challenge? If so, this might just be the opportunity for you! Our client has been at the forefront of IT innovation for over 20 years, delivering cutting-edge connectivity and … end IT solutions to businesses, big and small. Their passion is simple – make IT easier and more efficient, so companies can grow with confidence. About the role As a 2nd Line Engineer, you will be part of a talented resolution team, working closely with the response and escalation teams. You’ll be troubleshooting, resolving, and … come together for team drop-in sessions and regular meetups in Chippenham or London. The team’s flexible, hybrid approach to working means there’s always someone to support you, no matter where you are. What we're looking for: A logical thinker with a passion for troubleshooting and finding solutions. Excellent communication skills and the ability to More ❯

results to their clients, they are very much focused on providing the best customer satisfaction with brilliant technical support. I am looking for an experienced and dynamic Second Line Engineer to join the helpdesk team, this role serves as a primary escalation point to ensure the resolution of escalated tickets and changes within contracted service levels. … Your key responsibilities will be to handle escalated issues from first-line support that require a deeper level of technical expertise as well as Perform advanced troubleshooting of hardware, software, network, and system-related issues and Coordinate with third-line engineers or external vendors when necessary to resolve complex issues. To be successful in … this role you must have the following skills Endpoint support for Microsoft Windows devices, with a focus on troubleshooting and ensuring user productivity. Proficiency in the support and management of Microsoft 365 products, including but not limited to Exchange, SharePoint, OneDrive, and Intune. Management of Azure resources such as Azure Session Desktops and Azure files. On More ❯

Micro | Talent Attraction leader and DE&I Ambassador This role is office-based, with three days a week spent at our Northwich office (CW9 7UA) Join us as a 2nd Line Support Engineer at Comms-care and play a pivotal role in delivering exceptional technical support across a range of modern … solving, networking, and cloud technologies, this is your chance to make a significant impact on both our clients and our company. About The Role We’re looking for a 2nd Line Network Engineer with strong expertise in Cisco (minimum CCNA certified), and Azure Technologies to join our skilled support team. You’ll play … Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Ingram Micro by 2x Sign in to set job alerts for “Second Line Support Engineer” roles. Manchester, England, United Kingdom 1 week ago Stoke-On-Trent, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom More ❯

2nd Line Support Engineer Salary: £35,000 Location: Northwich - Hybrid (3 days in office) A growing and expanding MSP are looking for a 2nd Line Support Engineer to join the team. You will be delivering exceptional technical support across a range of modern IT … VIP clients. You'll be at the forefront of resolving IT issues and ensuring robust infrastructure performance, particularly across networking and cloud-based systems like Microsoft Azure. Responsibilities: Provide 2nd line technical support to clients, addressing issues related to hardware, network infrastructure, and cloud environments (Azure). Diagnose and troubleshoot complex IT and network issues … support processes and resolutions for future reference. Provide regular progress updates to customers, ensuring clear communication throughout the support lifecycle. Requirements: Proven experience as a 2nd Line Support Engineer or similar role in a professional IT environment. Strong knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs More ❯

2nd Line Support Engineer Salary: £35,000 Location: Northwich - Hybrid (3 days in office) A growing and expanding MSP are looking for a 2nd Line Support Engineer to join the team. You will be delivering exceptional technical support across a range of modern IT … VIP clients. You'll be at the forefront of resolving IT issues and ensuring robust infrastructure performance, particularly across networking and cloud-based systems like Microsoft Azure. Responsibilities: Provide 2nd line technical support to clients, addressing issues related to hardware, network infrastructure, and cloud environments (Azure). Diagnose and troubleshoot complex IT and network issues … support processes and resolutions for future reference. Provide regular progress updates to customers, ensuring clear communication throughout the support lifecycle. Requirements: Proven experience as a 2nd Line Support Engineer or similar role in a professional IT environment. Strong knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs More ❯

2nd Line Support Engineer page is loaded 2nd Line Support Engineer Apply locations Northwich, Cheshire, United Kingdom | time type Full time | posted on Posted 2 Days Ago | job requisition id R-109227 It's fun to work in a company where people truly BELIEVE in what … they're doing! Job Description: 2nd Line Support Engineer This role is office-based, with three days a week spent at our Northwich office (CW9 7UA). Join us as a 2nd Line Support Engineer at Comms-care and play a pivotal role in delivering exceptional … solving, networking, and cloud technologies, this is your chance to make a significant impact on both our clients and our company. About the role We’re looking for a 2nd Line Network Engineer with strong expertise in Cisco (minimum CCNA certified), and Azure Technologies to join our skilled support team. You’ll play More ❯

Support Analyst, Support Engineer, 2nd line, Office 365, Active Directory, Hybrid, COR7256 We're looking for a 2nd line Support Analyst to join a pioneering organisation, working on a hybrid basis. This is a great opportunity for an experienced 2nd Line Engineer looking for a fresh challenge, or a 1st/2nd Line Engineer looking to take the next step in their career. The Support Engineer Role The Support Engineer, will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft … environment, the Support Engineer will provide 2nd line technical support to over 50 sites, troubleshooting desktop, server and network issues. This is a varied position and would suit a dynamic 2nd line Support Engineer, who enjoys getting stuck in! The Company This industry giant More ❯