2nd Line Support Engineer Jobs in the UK excluding London

Second Line Support Engineer
UK > UK excluding London

The median Second Line Support Engineer salary in the UK excluding London is £30,000 per year according to job vacancies posted during the 6 months to 16 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
16 May 2024
Same period 2023 Same period 2022
Rank 488 485 631
Rank change year-on-year -3 +146 -83
Permanent jobs requiring a 2nd Line Support Engineer 291 273 223
As % of all permanent jobs advertised in the UK excluding London 0.41% 0.46% 0.31%
As % of the Job Titles category 0.43% 0.52% 0.32%
Number of salaries quoted 287 253 215
10th Percentile £25,500 £24,900 £25,000
25th Percentile £26,500 £27,500 £26,250
Median annual salary (50th Percentile) £30,000 £31,500 £30,000
Median % change year-on-year -4.76% +5.00% +7.14%
75th Percentile £33,750 £35,000 £33,750
90th Percentile £37,500 £38,750 £35,000
UK median annual salary £31,000 £32,500 £31,500
% change year-on-year -4.62% +3.17% +10.53%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 67,720 52,840 68,639
% of permanent jobs with a recognized job title 94.85% 89.16% 95.76%
Number of salaries quoted 47,860 30,029 42,498
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,173
Median % change year-on-year -5.66% +5.64% +5.63%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Support Engineer
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd Line Support Engineer in the UK excluding London

2nd Line Support Engineer
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer in the UK excluding London.

Salary trend for 2nd Line Support Engineer in the UK excluding London

2nd Line Support Engineer
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 2nd Line Support Engineer in the UK excluding London over the 6 months to 16 May 2024.

Salary histogram for 2nd Line Support Engineer in the UK excluding London

2nd Line Support Engineer
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK excluding London region over the 6 months to 16 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +77 76 £30,000 +8.70% 9
South East -56 70 £30,000 -3.23% 21
East of England +25 50 £32,500 - 9
South West -26 46 £33,250 -9.52% 11
North West +14 36 £29,000 +0.87% 5
Midlands +8 32 £30,000 - 10
North East - 22 £32,250 -
West Midlands +22 21 £30,000 -4.76% 8
Yorkshire +78 18 £32,500 +17.75% 4
East Midlands -6 11 £32,500 +8.33% 2
Wales +14 10 £27,500 - 2
Scotland -67 5 £30,000 -6.25% 1
Northern Ireland +27 2 £38,750 +19.23%
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 16 May 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 2nd Line Support Engineer in the job title.

1 206 (70.79%) Windows
2 202 (69.42%) Active Directory
3 200 (68.73%) Microsoft 365
4 199 (68.38%) Microsoft
5 144 (49.48%) Azure
6 139 (47.77%) Social Skills
7 100 (34.36%) Windows Server
8 95 (32.65%) Problem-Solving
9 91 (31.27%) Windows 10
10 90 (30.93%) SharePoint
11 86 (29.55%) VMware
12 82 (28.18%) Customer Service
13 76 (26.12%) Microsoft Exchange
14 71 (24.40%) Firewall
15 66 (22.68%) Microsoft Intune
16 65 (22.34%) Microsoft Office
17 64 (21.99%) VMware Infrastructure
18 54 (18.56%) Microsoft Certification
19 53 (18.21%) Hyper-V
19 53 (18.21%) Entra ID
20 49 (16.84%) ITIL
21 39 (13.40%) Degree
22 35 (12.03%) Mac OS
23 33 (11.34%) Citrix
24 31 (10.65%) Wi-Fi
24 31 (10.65%) OneDrive
25 29 (9.97%) WAN
26 28 (9.62%) LAN
26 28 (9.62%) DNS
26 28 (9.62%) Driving Licence

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 90 (30.93%) SharePoint
2 76 (26.12%) Microsoft Exchange
3 7 (2.41%) SharePoint 2010
3 7 (2.41%) SharePoint 2013
4 5 (1.72%) Confluence
5 3 (1.03%) Jupyter
6 1 (0.34%) IBM Notes
6 1 (0.34%) Skype for Business
Applications
1 65 (22.34%) Microsoft Office
2 9 (3.09%) Microsoft Excel
3 2 (0.69%) Spreadsheet
Business Applications
1 1 (0.34%) Dynamics AX
1 1 (0.34%) Dynamics CRM
1 1 (0.34%) Remedy ITSM
Cloud Services
1 200 (68.73%) Microsoft 365
2 144 (49.48%) Azure
3 53 (18.21%) Entra ID
4 31 (10.65%) OneDrive
5 21 (7.22%) AWS
6 20 (6.87%) GCP
7 5 (1.72%) Dynamics 365
8 3 (1.03%) Azure Sentinel
8 3 (1.03%) Google Workspace
9 2 (0.69%) Mimecast
9 2 (0.69%) Power Platform
9 2 (0.69%) SaaS
10 1 (0.34%) IaaS
Communications & Networking
1 71 (24.40%) Firewall
2 31 (10.65%) Wi-Fi
3 29 (9.97%) WAN
4 28 (9.62%) DNS
4 28 (9.62%) LAN
5 23 (7.90%) VLAN
6 21 (7.22%) Network Security
7 20 (6.87%) VPN
8 19 (6.53%) DHCP
8 19 (6.53%) SAN
9 18 (6.19%) TCP/IP
10 15 (5.15%) VoIP
11 12 (4.12%) Internet
11 12 (4.12%) Remote Desktop
12 7 (2.41%) NAS
13 6 (2.06%) Intranet
14 5 (1.72%) PBX
15 3 (1.03%) Ethernet
15 3 (1.03%) SMTP
15 3 (1.03%) Wireless
Database & Business Intelligence
1 27 (9.28%) SQL Server
2 15 (5.15%) Amazon RDS
3 8 (2.75%) MariaDB
3 8 (2.75%) MySQL
4 3 (1.03%) Metabase
5 1 (0.34%) Power BI
Development Applications
1 11 (3.78%) JIRA
2 3 (1.03%) Visual Studio Code
General
1 139 (47.77%) Social Skills
2 27 (9.28%) Analytical Skills
3 22 (7.56%) Organisational Skills
4 20 (6.87%) Finance
5 16 (5.50%) Manufacturing
6 11 (3.78%) Law
7 9 (3.09%) Documentation Skills
8 8 (2.75%) Telecoms
9 7 (2.41%) Legal
10 6 (2.06%) Retail
11 1 (0.34%) Electronics
11 1 (0.34%) Inclusion and Diversity
11 1 (0.34%) Marketing
11 1 (0.34%) Public Sector
11 1 (0.34%) Tech for Good
Libraries, Frameworks & Software Standards
1 4 (1.37%) Cocoa
2 3 (1.03%) XML
3 2 (0.69%) .NET
3 2 (0.69%) JSON
4 1 (0.34%) CSS
4 1 (0.34%) Web Services
Miscellaneous
1 28 (9.62%) Driving Licence
2 21 (7.22%) Onboarding
3 11 (3.78%) Enterprise Storage
4 8 (2.75%) Clustering
4 8 (2.75%) EPoS
5 7 (2.41%) iPad
5 7 (2.41%) Self-Motivation
5 7 (2.41%) Smartphone
6 6 (2.06%) Management Information System
7 5 (1.72%) Replication
8 3 (1.03%) Apple TV
8 3 (1.03%) Raspberry Pi
9 2 (0.69%) Video Conferencing
10 1 (0.34%) BYOD
10 1 (0.34%) Hybrid Cloud
10 1 (0.34%) iPhone
10 1 (0.34%) Life Science
10 1 (0.34%) New Media
10 1 (0.34%) Public Cloud
10 1 (0.34%) Tandem
Operating Systems
1 206 (70.79%) Windows
2 100 (34.36%) Windows Server
3 91 (31.27%) Windows 10
4 35 (12.03%) Mac OS
5 26 (8.93%) Linux
6 21 (7.22%) Windows Server 2012
7 17 (5.84%) Apple iOS
8 14 (4.81%) Android
9 10 (3.44%) Windows Server 2019
10 6 (2.06%) Windows Server 2016
11 5 (1.72%) CentOS
11 5 (1.72%) Windows 7
12 1 (0.34%) Windows 8
12 1 (0.34%) Windows Mobile
Processes & Methodologies
1 95 (32.65%) Problem-Solving
2 82 (28.18%) Customer Service
3 49 (16.84%) ITIL
4 25 (8.59%) Computer Science
5 20 (6.87%) Incident Management
6 19 (6.53%) Mobile Device Management
7 15 (5.15%) Infrastructure Engineering
8 13 (4.47%) Service Delivery
9 12 (4.12%) Project Delivery
10 11 (3.78%) Antivirus Management
10 11 (3.78%) Desktop Virtualisation
10 11 (3.78%) Kalman Filter
10 11 (3.78%) Mentoring
10 11 (3.78%) Server Management
11 9 (3.09%) Continuous Improvement
11 9 (3.09%) ITSM
11 9 (3.09%) Line Management
11 9 (3.09%) Logistics
12 8 (2.75%) Project Planning
12 8 (2.75%) Time Management
Programming Languages
1 21 (7.22%) PowerShell
2 11 (3.78%) SQL
3 2 (0.69%) Python
4 1 (0.34%) Bash
4 1 (0.34%) JavaScript
4 1 (0.34%) Perl
Qualifications
1 54 (18.56%) Microsoft Certification
2 39 (13.40%) Degree
3 25 (8.59%) A+ Certification
3 25 (8.59%) DBS Check
4 23 (7.90%) Computer Science Degree
5 22 (7.56%) SC Cleared
5 22 (7.56%) Security Cleared
6 21 (7.22%) MCP
7 14 (4.81%) Azure Certification
8 8 (2.75%) CompTIA Security+
8 8 (2.75%) Network+ Certification
9 7 (2.41%) MCITP
9 7 (2.41%) MCSE
10 6 (2.06%) HND
11 3 (1.03%) MCDST
12 2 (0.69%) CCNA
12 2 (0.69%) Cisco Certification
13 1 (0.34%) AWS Certification
13 1 (0.34%) ITIL Certification
13 1 (0.34%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 19 (6.53%) SLA
2 1 (0.34%) GDPR
2 1 (0.34%) ISO/IEC 27001
2 1 (0.34%) PCI DSS
System Software
1 202 (69.42%) Active Directory
2 64 (21.99%) VMware Infrastructure
3 53 (18.21%) Hyper-V
4 13 (4.47%) Virtual Desktop
5 10 (3.44%) VMware ESXi
6 8 (2.75%) vSphere
7 7 (2.41%) XenApp
7 7 (2.41%) XenDesktop
8 6 (2.06%) VMware Workstation
Systems Management
1 66 (22.68%) Microsoft Intune
2 25 (8.59%) SCCM
3 8 (2.75%) Failover Clustering
3 8 (2.75%) Jamf Pro
4 7 (2.41%) Autotask
5 6 (2.06%) SmoothWall
6 4 (1.37%) vCenter Server
7 1 (0.34%) Dell DRAC
7 1 (0.34%) Opsgenie
7 1 (0.34%) SCOM
7 1 (0.34%) SCVMM
Vendors
1 199 (68.38%) Microsoft
2 86 (29.55%) VMware
3 33 (11.34%) Citrix
4 24 (8.25%) Cisco
5 22 (7.56%) Apple
6 21 (7.22%) Veeam
7 19 (6.53%) Sophos
8 18 (6.19%) Google
8 18 (6.19%) HP
9 13 (4.47%) Dell
10 7 (2.41%) Datto
10 7 (2.41%) Symantec
11 6 (2.06%) ESET
11 6 (2.06%) Remedy
12 5 (1.72%) Meraki
13 4 (1.37%) Draytek
13 4 (1.37%) Salesforce
14 3 (1.03%) Barracuda Networks
14 3 (1.03%) Sage
14 3 (1.03%) Webroot