2nd Line Support Engineer Job Trends in the UK excluding London

Second Line Support Engineer
UK > UK excluding London

The median Second Line Support Engineer salary in the UK excluding London is £33,500 per year, according to job vacancies posted during the 6 months leading to 13 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
13 Jan 2026
Same period 2025 Same period 2024
Rank 352 466 384
Rank change year-on-year +114 -82 +121
Permanent jobs requiring a 2nd Line Support Engineer 158 106 192
As % of all permanent jobs in the UK excluding London 0.37% 0.30% 0.55%
As % of the Job Titles category 0.41% 0.32% 0.58%
Number of salaries quoted 144 93 181
10th Percentile £28,500 £26,750 £25,250
25th Percentile £30,000 £29,000 £27,500
Median annual salary (50th Percentile) £33,500 £32,500 £30,000
Median % change year-on-year +3.08% +8.33% -4.76%
75th Percentile £37,500 £35,250 £35,000
90th Percentile £42,500 £40,000 £38,750
UK median annual salary £33,500 £33,500 £32,500
% change year-on-year - +3.08% -

All Permanent IT Job Roles
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 38,179 33,328 33,027
% of permanent jobs with a recognized job title 90.48% 92.91% 95.32%
Number of salaries quoted 23,318 16,178 25,075
10th Percentile £28,000 £31,250 £27,500
25th Percentile £35,000 £40,000 £36,563
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% -5.66%
75th Percentile £65,000 £68,750 £65,000
90th Percentile £80,000 £82,500 £78,750
UK median annual salary £55,000 £60,000 £57,500
% change year-on-year -8.33% +4.35% -4.17%

2nd Line Support Engineer
Job Vacancy Trend in the UK excluding London

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised in the UK excluding London.

2nd Line Support Engineer job vacancy trend in the UK excluding London

2nd Line Support Engineer
Salary Trend in the UK excluding London

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK excluding London.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK excluding London

2nd Line Support Engineer
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 2nd Line Support Engineer in the UK excluding London over the 6 months to 13 January 2026.

Salary histogram for 2nd Line Support Engineer in the UK excluding London

2nd Line Support Engineer
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK excluding London region over the 6 months to 13 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +24 50 £32,000 - 14
Midlands +49 35 £35,000 +11.11% 4
South West +28 28 £32,500 -2.99% 3
East of England +31 23 £33,500 +3.08% 9
West Midlands +40 18 £37,500 +23.14% 2
North of England +27 18 £30,000 -7.69% 4
North West +28 12 £30,000 -7.69% 1
East Midlands -6 12 £33,500 +3.88% 2
Yorkshire -7 6 £33,500 +11.67% 3
Scotland +4 4 £40,000 +50.94% 5
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in the UK excluding London

For the 6 months to 13 January 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 2nd Line Support Engineer in the job title.

1 97 (61.39%) Microsoft 365
2 93 (58.86%) Windows
3 79 (50.00%) Microsoft
4 71 (44.94%) Active Directory
5 67 (42.41%) Windows Server
6 62 (39.24%) Azure
7 53 (33.54%) Firewall
8 48 (30.38%) Problem-Solving
9 44 (27.85%) Entra ID
10 43 (27.22%) DNS
11 39 (24.68%) Microsoft Intune
12 38 (24.05%) DHCP
13 34 (21.52%) Hyper-V
14 33 (20.89%) VMware
15 31 (19.62%) TCP/IP
15 31 (19.62%) VPN
16 30 (18.99%) Windows 10
17 29 (18.35%) SharePoint
18 28 (17.72%) Customer Service
18 28 (17.72%) SLA
18 28 (17.72%) VLAN
19 27 (17.09%) Apple
20 26 (16.46%) SC Cleared
20 26 (16.46%) Security Cleared
21 23 (14.56%) VMware Infrastructure
22 20 (12.66%) Android
22 20 (12.66%) Apple iOS
22 20 (12.66%) Microsoft Exchange
23 19 (12.03%) Configuration Management
23 19 (12.03%) Jamf Pro

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities in the UK excluding London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 29 (18.35%) SharePoint
2 20 (12.66%) Microsoft Exchange
3 4 (2.53%) IIS
Applications
1 7 (4.43%) Microsoft Office
2 3 (1.90%) Microsoft Excel
Business Applications
1 5 (3.16%) Dynamics CRM
Cloud Services
1 97 (61.39%) Microsoft 365
2 62 (39.24%) Azure
3 44 (27.85%) Entra ID
4 12 (7.59%) Google Workspace
5 11 (6.96%) OneDrive
6 5 (3.16%) AWS
7 4 (2.53%) SaaS
Communications & Networking
1 53 (33.54%) Firewall
2 43 (27.22%) DNS
3 38 (24.05%) DHCP
4 31 (19.62%) TCP/IP
4 31 (19.62%) VPN
5 28 (17.72%) VLAN
6 18 (11.39%) WAN
7 17 (10.76%) LAN
8 16 (10.13%) Wi-Fi
9 11 (6.96%) Wireless
10 8 (5.06%) VoIP
11 7 (4.43%) IPsec
11 7 (4.43%) Remote Desktop
12 4 (2.53%) Cisco IOS
13 3 (1.90%) DKIM
13 3 (1.90%) DMARC
14 2 (1.27%) Ethernet
14 2 (1.27%) MPLS
14 2 (1.27%) PBX
14 2 (1.27%) PSTN
Database & Business Intelligence
1 9 (5.70%) Amazon RDS
2 8 (5.06%) SQL Server
Development Applications
1 5 (3.16%) JIRA
General
1 57 (36.08%) Social Skills
2 24 (15.19%) Law
3 23 (14.56%) Marketing
4 10 (6.33%) Manufacturing
5 4 (2.53%) Dutch Language
5 4 (2.53%) Electronics
5 4 (2.53%) Finance
5 4 (2.53%) French Language
5 4 (2.53%) Games
5 4 (2.53%) Public Sector
5 4 (2.53%) Spanish Language
5 4 (2.53%) Telecoms
6 3 (1.90%) Advertising
7 2 (1.27%) Retail
8 1 (0.63%) Automotive
8 1 (0.63%) German Language
8 1 (0.63%) Legal
8 1 (0.63%) Organisational Skills
Miscellaneous
1 30 (18.99%) Driving Licence
2 10 (6.33%) Onboarding
3 4 (2.53%) Clustering
4 2 (1.27%) Self-Motivation
5 1 (0.63%) Client/Server
5 1 (0.63%) Smartphone
Operating Systems
1 93 (58.86%) Windows
2 67 (42.41%) Windows Server
3 30 (18.99%) Windows 10
4 20 (12.66%) Android
4 20 (12.66%) Apple iOS
5 11 (6.96%) Linux
6 10 (6.33%) Mac OS
6 10 (6.33%) Windows Server 2019
7 9 (5.70%) Windows Server 2016
8 1 (0.63%) Windows Server 2012
Processes & Methodologies
1 48 (30.38%) Problem-Solving
2 28 (17.72%) Customer Service
3 19 (12.03%) Configuration Management
3 19 (12.03%) Mentoring
3 19 (12.03%) Mobile Device Management
3 19 (12.03%) Service Management
4 17 (10.76%) Service Delivery
5 16 (10.13%) ITIL
6 15 (9.49%) Cybersecurity
7 14 (8.86%) Infrastructure Engineering
7 14 (8.86%) ITSM
7 14 (8.86%) Remote Monitoring and Management
8 8 (5.06%) Continuous Improvement
8 8 (5.06%) DevOps
8 8 (5.06%) Migration
9 6 (3.80%) Proactive Maintenance
10 5 (3.16%) Collaborative Culture
10 5 (3.16%) CRM
10 5 (3.16%) Performance Metrics
11 4 (2.53%) Business Intelligence
Programming Languages
1 11 (6.96%) PowerShell
2 4 (2.53%) Bicep
2 4 (2.53%) SQL
Qualifications
1 26 (16.46%) SC Cleared
1 26 (16.46%) Security Cleared
2 11 (6.96%) Microsoft Certification
3 6 (3.80%) BPSS Clearance
4 4 (2.53%) A+ Certification
4 4 (2.53%) ACMT
4 4 (2.53%) CompTIA Security+
4 4 (2.53%) Computer Science Degree
4 4 (2.53%) Degree
4 4 (2.53%) MCP
4 4 (2.53%) VMware Certified Professional (VCP)
5 2 (1.27%) Network+ Certification
6 1 (0.63%) CCNA
6 1 (0.63%) CCNP
6 1 (0.63%) Cisco Certification
6 1 (0.63%) DBS Check
Quality Assurance & Compliance
1 28 (17.72%) SLA
2 9 (5.70%) Cyber Essentials
3 4 (2.53%) ISO/IEC 27001
3 4 (2.53%) NIST
4 3 (1.90%) GDPR
5 1 (0.63%) QA
System Software
1 71 (44.94%) Active Directory
2 34 (21.52%) Hyper-V
3 23 (14.56%) VMware Infrastructure
4 7 (4.43%) Virtual Desktop
5 4 (2.53%) Docker
5 4 (2.53%) VMware ESXi
6 3 (1.90%) BitLocker
6 3 (1.90%) Firmware
Systems Management
1 39 (24.68%) Microsoft Intune
2 19 (12.03%) Jamf Pro
3 9 (5.70%) SCCM
4 4 (2.53%) Autotask
4 4 (2.53%) Kubernetes
4 4 (2.53%) MaaS360
4 4 (2.53%) vCenter Server
5 3 (1.90%) FortiGate
6 1 (0.63%) Active Directory Federation Services
Vendors
1 79 (50.00%) Microsoft
2 33 (20.89%) VMware
3 27 (17.09%) Apple
4 19 (12.03%) Samsung
5 14 (8.86%) Sophos
6 9 (5.70%) Veeam
7 8 (5.06%) Google
8 6 (3.80%) Cisco
8 6 (3.80%) ConnectWise
9 4 (2.53%) Datto
9 4 (2.53%) Fortinet
9 4 (2.53%) McAfee
9 4 (2.53%) Oracle
9 4 (2.53%) SAP
10 3 (1.90%) Adobe
10 3 (1.90%) Freshdesk
10 3 (1.90%) ServiceNow
11 2 (1.27%) Juniper
11 2 (1.27%) Meraki
12 1 (0.63%) Palo Alto