role is to provide technical support to a wide array of external clients as well as scoping and running project based work. As a 3rdLineEngineer, you will provide telephone, email and remote support for external and internal customers across a wide variety of … of general software, dealing with virus-infected machines and malware protection software. Ability to research a problem and find a solution using on line resources. Ability to make decisions and prioritise own workload Ability to demonstrate strong commercial awareness Desirable Criteria: Experience of building/installing servers/ more »
Senior Technical Services Engineer The Senior Technical Services Engineer role is critical to ensure high levels of investigative and analytical support to clients. You will be responsible for resolving technically challenging cases, investigating problems escalated from the Service Desk and Technical Services teams, within agreed KPIs more »
Solihull, West Midlands, West Midlands (County), United Kingdom
Project People
3rdLine WAN Engineer Security Cleared Contract **A national security clearance is required for this role but candidates not holding this level of clearance will be considered** Leading Managed Services Provider in the IT Sector require a skilled 3rdLine WAN Engineer to join their successful Practice on an Contract basis. Experience Required: A skilled 3rdlineengineer capable of configuring, trouble shooting and tuning Juniper network devices. The successful candidate will have in-depth knowledge of configuring and tuning the following Juniper SRX platform more »
IT Service Desk 2nd/3rdline Support Engineer – 24x7 ops Looking for an experienced IT service desk, IT support Engineer to join a new 24x7 operations team. Providing 2nd and 3rdline IT support with patching & infrastructure experience. You … ad-hoc tasks. Monitoring and Troubleshooting Documentation Communication Continuous Improvement You will have extensive, recent commercial IT Support, covering 2nd line and 3rdLine duties. Technologies include but not limited to: Windows 10/11 Office 365 suite Windows Server 2016 to 2022 Active Directory more »
We are seeking an enthusiastic and organised individual to provide 3rdLine IT Support within our client's IT Support Team. Main Purpose of the Role: . Provide 3rdline support to end users and maintain a strong customer focus . Troubleshoot Incidents through … root cause . Working as part of the IT team which currently consists of Head of IT, IT Systems Manager, 1st/2nd line Systems Engineers . Provide technical support and mentoring to other members of the team . To contribute to the development and implementation of the more »
3rdLine Support Engineer - County Durham - £30-38K The Role: 3rdLine Support Engineer for MSP Join a continually to expanding UK based MSP with the ambition to be the very best in the UK. We are currently seeking … a skilled 3rdLine Support Engineer with a solid experience in all aspects of tech support. The support engineer will be responsible for investigating a wide range of issues in the Educa... more »
Watford, England, United Kingdom Hybrid / WFH Options
VML
3rdLine Support Engineer needed to join our team on a permanent basis. The opportunity: This is hybrid role and will also require a willingness to travel to various other locations as needed. What you’ll be doing: This position will provide project leadership and … across a range of business solutions and technical initiatives. Troubleshooting hardware and software problems as well as monitoring and maintaining core infrastructure. As a 3rdlineengineer working within a support team, you will provide mentoring to more junior staff and be responsible for resolving … and assisting in resolving issues What we want from you: Experience as a 3rdline support engineer or similar role Knowledge in Windows 10/11 and Apple Mac installation and configuration, rebuild and repair. Experience with MDM solutions such as Intune, JumpCloud, Mosyle Experience more »
3rdLine Support Engineer Opportunity for a 3rdLine Support Engineer to join a rapidly growing Managed Service Provider in Hartlepool. Salary between £30,000-£40,000 depending on experience plus benefits. Apply online or contact Nathan Finlay via Nathan.Finlay … in Hartlepool. Benefits: Medical insurance 28 days annual leave inclusive of bank holidays. Employee discounts Company events What will you be doing? As a 3rdLine Support Engineer you will be working with within a team of support engineers to deliver first class support to … solutions for the user. Essential Skills: A high level understanding of Networking, including switches configurations, Aruba, firewalls and security. A track record of proving 3rdline support to a high standard. Excellent communication skills to transfer technical jargon into real world solutions for clients. Experienced with MS365 more »
Portsmouth, England, United Kingdom Hybrid / WFH Options
iO Associates - UK/EU
Job Opportunity: Applications 3rdLineEngineer/Subject Matter Expert Location: Portsmouth Salary- Upto £57,000 IO Associates is looking for an Applications 3rdLineEngineer to maintain and support a complex secure solution. This role primarily involves incident management … and resolution for the clients' live systems, dealing with issues escalated from 2nd line support in remote environments. You will also be responsible for infrastructure development, testing of upgrades, patches, and new software solutions. Key Responsibilities: Manage and resolve incidents on secure military systems. Handle escalations from 2nd … line support. Deliver infrastructure development and testing. Implement upgrades, patches, and new software solutions. Take ownership of problems and deliver effective solutions. Skills and Experience: SharePoint: Server management, permissions, application integration VMware Horizon VDIs vSphere Virtualization Group Policy Management Skype Server File Share and NTFS Permissions NGINX Hyper more »
3rdLine Network Support Engineer SC Cleared Bracknell – On Site Working £180-£290 per day - 12 Month Contract We are looking for an experienced 3rdLine Network Support Engineer to join an existing team of 3rdLinemore »
3rdLine Infrastructure Engineer Kidderminster (Hybrid) £35,000 Gleeson Recruitment are working on a great opportunity alongside an incredible, rapidly growing organisation who are seeking a highly motivated, up & coming skilled Infrastructure Engineer. The organisation are willing to provide certification support, training & development in any more »
entertainment to drive innovation and deliver unforgettable experiences. If you're ready to be part of something extraordinary, apply now! Key Responsibilities- Offer 2nd & 3rdline technical support for approved hardware and software. Collaborate with third-party service suppliers to ensure timely issue resolution. Install and manage more »
Candidates must be willing and eligible to go through SC and DV clearance for this role I am looking for a 2nd/3rdLine Network Engineer to work in my clients CAS (cyber access service). My client is a leading IT systems integrator … be part of a diverse team of engineers managing a geographically diverse IPS/IDS, SSL decryption and FPC and providing continuity between the 3rdline team and the 24/7 support team. This role is Mon - Fri, normal office hours. Your transferable skills and experience … have transferable skills/background in configuration analysis this could be the next opportunity for you. If you are interested in this 2nd/3rdLine Network Engineer role or wish to apply, please feel free to reply to this advert or call me on more »
Employment Type: Permanent
Salary: £40000 - £42500/annum plus 3% SIS bonus and 10% DV bonus
3rdLine IT Support £30 - £38k per annum Shift Pattern Hours - across days and nights The Role As the Engineer, you will be responsible forhandlingcomputer hardware. Key Responsibilities: · Support & configuration of barcode scanners (ex. Datalogic, Motorola, Honeywell handheld, Intermec etc.) · Support & configuration of barcode printers … Floor and Office) · Co-ordination with towers team (AM (MES, SAP), NW, DCH, EUS) for End user related activities. · Support and Configuration of line side devices, HMIs/MRTs, Dell Tablets/Touch Pads etc Your Profile Key skills/knowledge/experience: · Basic computer hardware knowledge. · Should more »
Role: 3rdLineEngineer Liverpool Salary up to - GBP 45000 Professional Development & excellent benefits! Industry: Professional Services Needed: UK Driving Licence I have a fantastic opportunity for an enthusiastic 3rdline support engineer to join a market leading organisation who … operate across the whole of the UK but based out of the vibrant city of Liverpool. They are looking for a driven engineer with great infrastructure knowledge who can thrive in a busy working environment and take charge of mentoring the junior members of the team. Essential experience more »
Ledbury, Herefordshire, West Midlands, United Kingdom Hybrid / WFH Options
In Technology Group Limited
Title: 2nd Line NOC Engineer Location: Ledbury, UK (remote) Position Type: Full-Time Salary: £40,000 - £50,000+ DOE About Us: We are working with a leading provider of innovative IT solutions and services, dedicated to delivering outstanding technical support to businesses across various sectors. We … pride ourselves on our commitment to excellence and our collaborative, supportive work environment. We are now seeking a talented and motivated 2nd Line NOC Engineer to join our dynamic team in Ledbury. Job Description: As a 2nd Line NOC Engineer, you will … exceptional service. Key Responsibilities: Monitor and maintain network infrastructure to ensure optimal performance. Troubleshoot and resolve 2nd line technical issues, escalating to 3rdline support when necessary. Conduct regular system and network health checks. Collaborate with the 1st line support team to provide more »
3rdLine Infrastructure Engineer Kidderminster (Hybrid) £35,000 Gleeson Recruitment are working on a great opportunity alongside an incredible, rapidly growing organisation who are seeking a highly motivated, up & coming skilled Infrastructure Engineer. The organisation are willing to provide certification support, training & development in any more »
Huntingdon, Cambridgeshire, United Kingdom Hybrid / WFH Options
Xpertise Recruitment
rd Line Support Engineer - Hybrid (Cambridgeshire) - £40k + £5k on call 3 rd Line Support | Networks | LAN/WAN | VMware | Veeam | SQL | HPE Salary: £40,000 + £5,000 on call allowance Location: Hybrid (Cambridgeshire) Are you a 3 rd Line Support … who are experienced with using Veeam. You will have the opportunity to mentor and develop some of the 1 st and 2 nd line team. In addition to overseeing the existing infrastructure and networks, there will be the opportunity to recommend improvements and enhancements. Key Responsibilities Provide daily … delivery team for infrastructure issues Create, update and maintain technical documentation as and when required Support and mentor 1 st and 2 nd line staff The Ideal Candidate Ability to communicate with stakeholders at all levels Capable of prioritising a busy workload Strong problem solving skills Works to more »
Milton Keynes, Buckinghamshire, United Kingdom Hybrid / WFH Options
In Technology Group
3rdLineEngineer Location: Fully remote Salary: £(phone number removed) (DOE) + excellent benefits + fully remote My client, a leading Managed Service Provider is looking for an experienced 3rdLine Engineer to join their team on a fully remote basis. Providing support to more »
Oxford, Oxfordshire, South East, United Kingdom Hybrid / WFH Options
In Technology Group Limited
3rdLineEngineer Location: Hybrid (initially WFH + client sites visits around the Oxfordshire area) Salary: £38,000- £42,000 (DOE) + excellent benefits, including progression My client, an established Managed Service Provider is looking for an experienced 3rdLineEngineer … their team. You will be responsible for supporting the IT infrastructure of all their customer base including server, storage, network, data, and applications. Responsibilities: 3rdline support- via telephone/email/ticketing systems Troubleshooting of hardware/software issues Maintenance and implementation of client infrastructure & servers … an MSP background to get involved in providing support to SMEs across different industries. Please bear in mind my client will also consider experienced 3rdLine Engineers without MSP experience who are looking to move into this environment. If you are interested, please respond with a copy more »
Cheltenham, Gloucestershire, United Kingdom Hybrid / WFH Options
IMT Resourcing Solutions
Our client is a well established MSP based in Cheltenham who are looking for a 3rdLine IT Engineer to join their team. This is a hybrid role working 2 days on site with the opportunity to progress into technical consultancy and architechture. As a … 3rdLine IT Engineer, you will be responsible for providing advanced technical support, managing complex incidents, and ensuring the smooth operation of our clients' IT infrastructure. You will play a key role in troubleshooting and resolving high-level technical issues, implementing new technologies, and contributing … to continuous improvement initiatives. Key Responsibilities: Provide expert 3rdline support for complex technical issues across a range of technologies. Troubleshoot and resolve escalated incidents and problems efficiently, ensuring minimal disruption to clients. Implement and manage advanced IT solutions, including server, network, and cloud-based systems. Liaise more »
Stourport-on-Severn, Worcestershire, United Kingdom
Wright Staff Recruitment Ltd
3rdLine Support Engineer Location Bromsgrove Salary – £30-£40k per annum Full time Benefits 22 days holiday per year plus bank holidays (increases after 3 years) Contributory pension scheme (after 3-months) Company laptop Company mobile phone or contribution to personal mobile phone Health Cash … in a proactive, methodical manner whilst having attention to detail. strong problemsolving skills Main Responsibilities Provide IT Troubleshooting via telephone and remote support software. 3rdline escalation from 1st and 2nd line support engineers To provide some onsite solution implementation To diagnose faults with technical more »
Employment Type: Permanent
Salary: £35000 - £40000/annum Negotiable on experience
Oxfordshire, South East, United Kingdom Hybrid / WFH Options
In Technology Group Limited
Job Title: 3rdLine Technical Support Engineer Location: Bicester/Remote (initially WFH with client sites visits around the Oxfordshire area) Salary: £38,000- £42,000 (DOE) My client, an established MSP is looking for an experienced 3rdLineEngineer … their team. You will be responsible for supporting the IT infrastructure of all our customer base including server, storage, network, data, and applications. Responsibilities: 3rdline support- via telephone/email/ticketing systems Troubleshooting of hardware/software issues Maintenance and implementation of client infrastructure & servers … routers, switches, Wi-Fi, firewall) Communications (VOIP, Leased Lines) Dell/HP Server Hardware This is a great opportunity for an experienced Support Engineer with an MSP background to get involved in providing support to SMEs across different industries. If you are interested, please respond with a copy more »
Job Title – Senior IT Engineer/3rdLine Hours – 37.5 Hours per week Location – Dumfries Salary – up to £30k DOE We’re looking for a quick thinking problem solver who has in depth knowledge of IT issues and how to troubleshoot them for a rapidly … local business! The main priority for any member of the team is to ensure clients are kept exceptionally happy and the Senior IT Engineer plays an extremely important role in doing so, You will handle escalated support requests for the service delivery team and support requests that the more »
3rdLine Support Engineer - County Durham - £30-38K The Role: 3rdLine Support Engineer for MSP Join a continually to expanding UK based MSP with the ambition to be the very best in the UK. We are currently seeking … a skilled 3rdLine Support Engineer with a solid experience in all aspects of tech support. The support engineer will be responsible for investigating a wide range of issues in the Education and SMB sectors. This is a hands-on tech role with … opportunity to explore new technologies in both test and live environments. Main Duties and Responsibilities: Provide 3rdline support to end-users. Escalate & work with third party suppliers and vendors to successfully resolve issues Undertake audits and provide recommendations on customers' IT environment Resolve technical issues & assist more »