18 of 18 Remote 3rd Line Support Jobs in the UK excluding London

Are you an experienced 2nd or 3rd line technical support engineer, looking to take your career forward by joining a large & rapidly growing MSP, with multiple locations across the UK? Reporting directly to the central Service Desk Manager, this role would suit an experienced 2nd line individual, looking to grow into a 3rd line role, or an experienced 3rd line support individual. With varied support work, mentoring opportunities to 1st/2nd line & flexible hybrid office & home working practices - this is a fantastic role to grow your career. Salary : £35K - £40K Basic + Benefits package Location : Buckinghamshire. Good commutes include: Reading … hybrid 2 office days & 3 from home (with V occasional travel to client site), you'll need to drive & own a car to make this work. Responsibilities - Manage 2nd & 3rd line technical support, providing outstanding levels of customer service and technical support - Help with the support/mentoring of the 1st More ❯

Are you an experienced 2nd or 3rd line technical support engineer, looking to take your career forward by joining a large & rapidly growing MSP, with multiple locations across the UK? Reporting directly to the central Service Desk Manager, this role would suit an experienced 2nd line individual, looking to grow into a 3rd line role, or an experienced 3rd line support individual. With varied support work, mentoring opportunities to 1st/2nd line & flexible hybrid office & home working practices - this is a fantastic role to grow your career. Salary : £35K - £40K Basic + Benefits package Location : Buckinghamshire. Good commutes include: Reading … hybrid 2 office days & 3 from home (with V occasional travel to client site), you'll need to drive & own a car to make this work. Responsibilities - Manage 2nd & 3rd line technical support, providing outstanding levels of customer service and technical support - Help with the support/mentoring of the 1st More ❯

Job Title: 3rd Line Support Manager Location: Belfast (Hybrid – 2 to 3 days per week in the office) Duration: Permanent About the Role We are looking for an experienced and proactive 3rd Line Support Manager to lead a skilled technical support team within a major managed service contract … and work closely with the client to maintain operational excellence. The ideal candidate combines strong technical expertise with outstanding leadership and communication skills. Key Responsibilities Lead and manage a 3rd Line Support team of approximately 15 people, including performance reviews, development plans, and resource management. Act as the final escalation point for complex technical issues … working environment and ensure consistent operational excellence. Participate in an on-call rota (approx. once every four weeks) with additional remuneration provided. Essential Skills & Experience Proven experience in a 3rd Line or senior technical support role. Strong technical knowledge of Windows and Linux servers, networking, virtualization (VMware/Hyper-V), and enterprise applications. Understanding of More ❯

3rd Line Support Princes Risborough - Buckinghamshire £32,000 - £40,000 turn IT on are looking for an enthusiastic and self-motivated and experienced 3rd line technical support to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customer service … and high-end technical support to our schools. You will report into the Service Desk Manager and … act as the primary point of technical escalation as well as providing ad-hoc coaching and assistance for the first and second-line support. Responsibilities Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support Resolve and manage any technical issues that impacts the running More ❯

3rd Line Support Engineer Princes Risborough, Buckinghamshire £32,000 – £40,000 per annum An excellent opportunity has arisen for an experienced and enthusiastic 3rd Line Support Engineer to join a well-established and growing IT services organisation supporting schools in the Buckinghamshire area. This role is ideal for someone who … enjoys problem-solving, mentoring others, and delivering a high standard of technical support and customer service within a dynamic environment. The Role Reporting to the Service Desk Manager, you’ll act as the main … technical escalation point for 1st and 2nd line engineers, as well as taking the lead on IT projects and complex technical issues. Key Responsibilities: Provide 2nd and 3rd line technical support to clients, ensuring exceptional service levels. Troubleshoot and resolve complex technical issues efficiently. Mentor and support 1st and 2nd line More ❯

3rd Line Support Engineer Location: Cheltenham (Hybrid – approx. 3 days on-site) Salary: Up to £40,000 DOE Benefits: Opportunity to join a growing team, clear progression path, hybrid working arrangement Our client, a leading IT services organisation, is expanding into Cheltenham and is hiring a 3rd Line Support Engineer … projects and play a significant role in shaping the technical function as the office continues to grow. What you’ll do Act as a senior escalation point for complex 3rd line issues across servers, networks, cloud and application environments. Diagnose, troubleshoot and resolve deep technical incidents that cannot be handled by 1st/2nd line … cross-functional teams to deliver robust support, influence processes and contribute to the development of the Cheltenham office’s technical capability. What we’re looking for Strong 3rd line experience across Windows Server, networking, Active Directory, virtualisation, cloud (Microsoft 365/Azure) and advanced troubleshooting. Experience supporting complex environments, handling escalations and mentoring 2nd line More ❯

Senior 3rd Line IT Support Engineer – London (EC) – £50,000 - Hybrid Working I’m supporting a fast-growing Managed Service Provider in the creative sector as they look to hire an experienced Solutions Engineer to join their team. This is a senior, hands-on role focused on complex infrastructure, 3rd-line support … Azure), and work closely with clients to design and implement robust IT solutions. You’ll also mentor junior engineers and ensure best practice across the team. Key Responsibilities Lead 3rd-line support across servers, networking, virtualisation, cloud and security Deliver end-to-end projects: server migrations, Azure deployments, network upgrades Act as a technical point … + additional remote days 22 days holiday + BH (rising to 25) Regular company socials, awards and referral bonuses Ongoing training & development If you’re an experienced Senior/3rd-Line/Solutions/Infrastructure Engineer looking for your next step, get in touch for more details. The client is looking to fill this opportunity immediately, so More ❯

3rd Line Support EngineerPrinces Risborough (Hybrid)£35,000 - £40,000 We’re looking for a skilled and proactive 3rd Line Support Engineer to join a thriving IT services team supporting schools across the UK. This is a great opportunity to use your technical expertise to make a real impact in … the education sector. What you’ll do: Provide 2nd & 3rd line support, acting as the main technical escalation point Resolve complex IT issues, ensuring minimal disruption to school operations Mentor 1st and 2nd line colleagues Lead IT projects from planning to implementation Support internal networks and deliver staff training as needed More ❯

Senior Hosting Technician - 2nd/3rd Line Support Location : Redhill (Hybrid) Salary : £35,000 - £45,000 (more for the right person) + 5% performance bonus Hours : 8-hour shift between 8am - 6pm Type : Full-time, Permanent About Us We're Cloud2Me - a growing Managed Cloud Services provider that's passionate about people, technology, and exceptional … SaaS vendors. We've grown 40% year-on-year over the last two years, and we're looking for another talented, personable, and ambitious Senior Hosting Technician (2nd/3rd Line Support) to join our friendly team in Redhill. The Role As a Senior Hosting Technician, you'll be responsible for delivering high-level technical … and share best practices. Collaborate with colleagues to continuously enhance our service offering and customer satisfaction. What You'll Bring: Minimum 4 years' experience in a similar 2nd/3rd Line Support or hosting role. Strong communicator - able to explain technical issues clearly and confidently. Advanced knowledge of Windows Server, Active Directory, and Group Policy. More ❯

2nd/3rd Line IT Support Engineer– London –£43,000 - Hybrid Working! I’m working with a leading Managed Service Provider in the creative industry who are looking to add a Senior 2nd Line Engineer to their team. This is a great next step for someone with around 3+ years’ experience in IT … infrastructure, ideally within an MSP environment. The Role You’ll deliver advanced 2nd/3rd-line support, act as an escalation point for junior engineers, and get involved in a range of client projects including upgrades, migrations, and virtualisation work. Key Responsibilities Provide 3rd-line troubleshooting across servers, networking, and virtualisation Configure … Mon–Fri WFH Fridays + additional remote days 22 days holiday + BH (rising to 25) Company socials, awards & referral bonuses Professional development & training opportunities If you're a 3rd-line or strong 2nd-line engineer ready to step up in a dynamic MSP, get in touch for more details. The client is looking to More ❯

Role: 3rd Line Technical Support ( Hybrid ) - 2 days onsite Location: Princes Risborough Salary: £35,000 - £40,000 Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme Our client is looking for an enthusiastic and self-motivated and experienced 3rd line technical … support consultant to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customer service and high-end technical support to our schools. You will report into the Service Desk Manager and act as … the primary point of technical escalation as well as providing ad-hoc coaching and assistance for the first and second-line support. Key Responsibilities include: Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support Resolve and manage any technical issues that impacts the running More ❯

3rd Line Infrastructure Support & Application Packager, Hybrid, Windows Server, AzureHybrid working (2 days per week) Our client, a leading business within their sector, are looking to hire an experienced Infrastructure Engineer with Application Packaging skills. The successful candidate will provide 3rd line infrastructure support in an enterprise-wide environment. You … will also package application, utilising Intune. Management of endpoint device management (Intune), Technical skills required:- Intune Endpoint management Intune/SCCM for application packaging 3rd line infrastructure support Windows Server AD Azure AD/Entra ID (Desirable) Azure (Desirable) Engagement via Umbrella Company Only; all taxes & NI deducted at source. Reasonable Adjustments: Respect and equality … need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you. More ❯

3rd Line Infrastructure Support & Application Packager, Hybrid, Windows Server, Azure Hybrid working (2 days per week) Our client, a leading business within their sector, are looking to hire an experienced Infrastructure Engineer with Application Packaging skills. The successful candidate will provide 3rd line infrastructure support in an enterprise-wide environment. … You will also package application, utilising Intune. Management of endpoint device management (Intune), Technical skills required:- Intune Endpoint management Intune/SCCM for application packaging 3rd line infrastructure support Windows Server AD Azure AD/Entra ID (Desirable) Azure (Desirable) Engagement via Umbrella Company Only; all taxes & NI deducted at source. Reasonable Adjustments: Respect and … need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you. More ❯

3rd Line Infrastructure Support & Application Packager, Hybrid, Windows Server, Azure Hybrid working (2 days per week) Our client, a leading business within their sector, are looking to hire an experienced Infrastructure Engineer with Application Packaging skills. The successful candidate will provide 3rd line infrastructure support in an enterprise-wide environment More ❯

IT Managed Services 3rd Line Service Desk Engineer Location: Cardiff, United Kingdom Location: Hybrid working (1 week in 3 on Days in the office) Salary: to £35000 Hours: 40hrs per week, which will include a 24/7 rota. All shifts other than days are remote WFH. Job Summary: The Third Line Service Desk Engineer … will be responsible for providing advanced technical support, managing the infrastructure and security requirements of the client. This role involves handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms, and providing detailed reporting on all aspects of the Managed Service. The ideal candidate should be driven, collaborative, and supportive to both My … more efficient ways of working. Backup Management Working with My clients SaaS backup solution to ensure efficient and smooth operation Triaging tickets received via service desk escalation. Liaising with 3rd party support for critical requests. Disaster Recovery and Restore Testing Management: Manage, Review, and ensure the Disaster Recovery Plan is fit for purpose, via detailed documentation in More ❯

IT Managed Services 3rd Line Service Desk Engineer Location: Cardiff, United Kingdom Location: Hybrid working Salary: to £35000 Hours: 40hrs per week, which will include a rota. Job Summary: The Third Line Service Desk Engineer will be responsible for providing advanced technical support, managing the infrastructure and security requirements of the client. This … Working alongside an extremely talented team, you will have every opportunity to show your potential, and excel in a challenging, and rewarding environment. Role Requirements Microsoft Infrastructure Management: Support the current infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted services. Maintain patching schedules for VMs … more efficient ways of working. Backup Management Working with My clients SaaS backup solution to ensure efficient and smooth operation Triaging tickets received via service desk escalation. Liaising with 3rd party support for critical requests. Disaster Recovery and Restore Testing Management: Manage, Review, and ensure the Disaster Recovery Plan is fit for purpose, via detailed documentation in More ❯

I'm working with a growing Managed Services Provider to hire a Senior Technical Analyst (3rd Line) to join their high-performing team in Edinburgh (hybrid 2 days in office) . This is a role that combines hands-on problem-solving with real influence over how services evolve. You'll be the final escalation point for complex … infrastructure, networking, cloud, and application issues, supporting and mentoring the 1st and 2nd line teams while ensuring service quality stays top tier. You'll be working closely with the Service Desk Coordinator to spot recurring issues, drive proactive improvements, and contribute to change management and root cause analysis. This role goes beyond firefighting as you'll act as … and engage directly with clients when needed by providing expert guidance and confident communication during escalations. They're looking for someone with proven experience in a senior technical support or infrastructure role, ideally within an MSP. You'll have strong skills across Windows Server, networking, Microsoft 365, Azure, and virtualisation , along with a good understanding of ITIL practices More ❯

I'm working with a growing Managed Services Provider to hire a Senior Technical Analyst (3rd Line) to join their high-performing team in Edinburgh (hybrid 2 days in office) . This is a role that combines hands-on problem-solving with real influence over how services evolve. You'll be the final escalation point for complex … infrastructure, networking, cloud, and application issues, supporting and mentoring the 1st and 2nd line teams while ensuring service quality stays top tier. You'll be working closely with the Service Desk Coordinator to spot recurring issues, drive proactive improvements, and contribute to change management and root cause analysis. This role goes beyond firefighting as you'll act as … and engage directly with clients when needed by providing expert guidance and confident communication during escalations. They're looking for someone with proven experience in a senior technical support or infrastructure role, ideally within an MSP. You'll have strong skills across Windows Server, networking, Microsoft 365, Azure, and virtualisation , along with a good understanding of ITIL practices More ❯