3rd Line Support Jobs in the UK excluding London

Third Line Support
UK > UK excluding London

The median Third Line Support salary in the UK excluding London is £38,500 per year according to job vacancies posted during the 6 months to 16 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
16 May 2024
Same period 2023 Same period 2022
Rank 413 569 611
Rank change year-on-year +156 +42 -166
Permanent jobs requiring a 3rd Line Support 396 180 244
As % of all permanent jobs advertised in the UK excluding London 0.55% 0.30% 0.34%
As % of the Job Titles category 0.58% 0.34% 0.36%
Number of salaries quoted 371 169 233
10th Percentile £31,250 £32,500 £29,750
25th Percentile £32,500 £35,400 £32,000
Median annual salary (50th Percentile) £38,500 £40,000 £40,000
Median % change year-on-year -3.75% - +0.48%
75th Percentile £43,750 £45,000 £45,000
90th Percentile £52,500 £55,000 £50,000
UK median annual salary £40,000 £42,000 £40,250
% change year-on-year -4.76% +4.35% +0.63%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 67,720 52,840 68,639
% of permanent jobs with a recognized job title 94.85% 89.16% 95.76%
Number of salaries quoted 47,860 30,029 42,498
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,173
Median % change year-on-year -5.66% +5.64% +5.63%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

3rd Line Support
Job Vacancy Trend in the UK excluding London

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 3rd Line Support in the UK excluding London

3rd Line Support
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 3rd Line Support in the UK excluding London.

Salary trend for 3rd Line Support in the UK excluding London

3rd Line Support
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 3rd Line Support in the UK excluding London over the 6 months to 16 May 2024.

Salary histogram for 3rd Line Support in the UK excluding London

3rd Line Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the UK excluding London region over the 6 months to 16 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +100 166 £37,500 -6.25% 12
North of England +53 76 £37,500 -11.76% 21
Midlands +40 65 £40,000 +8.84% 8
West Midlands +47 46 £37,500 +1.35% 6
South West +1 36 £42,500 +17.24% 7
Yorkshire +85 34 £40,000 -11.11% 10
North East +17 28 £32,500 -5.11% 4
East of England +17 26 £42,500 +7.59% 1
Scotland -49 24 £42,500 +7.59% 5
East Midlands +1 19 £47,500 +30.14% 2
North West -19 14 £38,750 -8.82% 7
Wales +9 3 £45,000 +15.38%
3rd Line Support
UK

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 16 May 2024, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 3rd Line Support in the job title.

1 227 (57.32%) Microsoft
2 226 (57.07%) Microsoft 365
3 221 (55.81%) Windows
4 200 (50.51%) Azure
5 192 (48.48%) Active Directory
6 162 (40.91%) Firewall
7 161 (40.66%) VMware
8 151 (38.13%) Windows Server
9 131 (33.08%) Hyper-V
9 131 (33.08%) VMware Infrastructure
10 122 (30.81%) Microsoft Exchange
11 113 (28.54%) Social Skills
12 99 (25.00%) ITIL
13 90 (22.73%) Microsoft Intune
14 85 (21.46%) Citrix
15 82 (20.71%) SharePoint
16 74 (18.69%) DNS
17 72 (18.18%) Veeam
18 68 (17.17%) Microsoft Certification
18 68 (17.17%) SQL Server
19 65 (16.41%) SQL
19 65 (16.41%) Cisco
20 63 (15.91%) Problem-Solving
21 61 (15.40%) SAN
22 54 (13.64%) WAN
23 49 (12.37%) DHCP
24 47 (11.87%) Degree
25 45 (11.36%) LAN
26 44 (11.11%) Cisco Certification
26 44 (11.11%) Entra ID

3rd Line Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 122 (30.81%) Microsoft Exchange
2 82 (20.71%) SharePoint
3 12 (3.03%) IIS
4 6 (1.52%) Exchange Server 2000
4 6 (1.52%) Exchange Server 2010
5 5 (1.26%) Exchange Server 2007
6 4 (1.01%) Exchange Server 2013
7 2 (0.51%) WordPress
Applications
1 38 (9.60%) Microsoft Office
2 18 (4.55%) Microsoft Excel
3 1 (0.25%) MS Visio
Business Applications
1 1 (0.25%) Dynamics CRM
1 1 (0.25%) Dynamics NAV
Cloud Services
1 226 (57.07%) Microsoft 365
2 200 (50.51%) Azure
3 44 (11.11%) Entra ID
4 22 (5.56%) OneDrive
5 17 (4.29%) AWS
6 16 (4.04%) IaaS
7 15 (3.79%) SaaS
8 12 (3.03%) Power Platform
9 11 (2.78%) PaaS
10 9 (2.27%) Azure Sentinel
10 9 (2.27%) Google Workspace
11 8 (2.02%) Mimecast
12 5 (1.26%) Azure Stack
13 2 (0.51%) Amazon S3
13 2 (0.51%) OpenDNS
14 1 (0.25%) Dynamics 365
14 1 (0.25%) WhatsApp
Communications & Networking
1 162 (40.91%) Firewall
2 74 (18.69%) DNS
3 61 (15.40%) SAN
4 54 (13.64%) WAN
5 49 (12.37%) DHCP
6 45 (11.36%) LAN
7 40 (10.10%) VPN
7 40 (10.10%) Wi-Fi
8 35 (8.84%) TCP/IP
9 30 (7.58%) VLAN
10 28 (7.07%) Wireless
11 18 (4.55%) Remote Desktop
12 15 (3.79%) VoIP
12 15 (3.79%) WLAN
13 12 (3.03%) IPsec
13 12 (3.03%) OSPF
13 12 (3.03%) SD-WAN
14 11 (2.78%) HSRP
15 10 (2.53%) BGP
15 10 (2.53%) Cisco ISE
Database & Business Intelligence
1 68 (17.17%) SQL Server
2 32 (8.08%) Amazon RDS
3 2 (0.51%) MariaDB
3 2 (0.51%) MySQL
3 2 (0.51%) Power BI
Development Applications
1 2 (0.51%) Hudson
2 1 (0.25%) JIRA
General
1 113 (28.54%) Social Skills
2 35 (8.84%) Analytical Skills
3 20 (5.05%) Law
3 20 (5.05%) Organisational Skills
4 19 (4.80%) Documentation Skills
5 11 (2.78%) Games
6 10 (2.53%) Inclusion and Diversity
6 10 (2.53%) Telecoms
7 7 (1.77%) Finance
8 6 (1.52%) French Language
9 5 (1.26%) German Language
10 4 (1.01%) Legal
10 4 (1.01%) Pharmaceutical
10 4 (1.01%) Public Sector
11 3 (0.76%) Manufacturing
11 3 (0.76%) Retail
12 2 (0.51%) Advertising
Libraries, Frameworks & Software Standards
1 9 (2.27%) 802.1X
2 2 (0.51%) LAMP
2 2 (0.51%) V-Ray
Miscellaneous
1 40 (10.10%) Driving Licence
2 29 (7.32%) Replication
3 25 (6.31%) Enterprise Storage
4 18 (4.55%) Self-Motivation
5 15 (3.79%) Management Information System
6 13 (3.28%) Clustering
7 11 (2.78%) Client/Server
8 10 (2.53%) Data Centre
9 6 (1.52%) iPad
9 6 (1.52%) Security Operations Centre
10 5 (1.26%) Low-Code
11 4 (1.01%) Private Cloud
12 2 (0.51%) Hybrid Cloud
12 2 (0.51%) PKI
12 2 (0.51%) Team-Oriented Environment
12 2 (0.51%) Video Conferencing
13 1 (0.25%) Life Science
13 1 (0.25%) Renewable Energy
13 1 (0.25%) Security Posture
Operating Systems
1 221 (55.81%) Windows
2 151 (38.13%) Windows Server
3 42 (10.61%) Windows 10
4 32 (8.08%) Windows Server 2016
5 24 (6.06%) Linux
6 21 (5.30%) Windows Server 2012
7 20 (5.05%) Windows 7
7 20 (5.05%) Windows 8
8 14 (3.54%) Windows Server 2019
9 8 (2.02%) Windows Server 2008
10 5 (1.26%) Debian
11 4 (1.01%) Android
11 4 (1.01%) Apple iOS
11 4 (1.01%) Mac OS X
11 4 (1.01%) Windows XP
12 3 (0.76%) CentOS
12 3 (0.76%) Mac OS
13 2 (0.51%) Red Hat Enterprise Linux
13 2 (0.51%) Ubuntu
13 2 (0.51%) VMS
Processes & Methodologies
1 99 (25.00%) ITIL
2 63 (15.91%) Problem-Solving
3 43 (10.86%) Customer Service
4 42 (10.61%) Incident Management
5 37 (9.34%) Infrastructure Engineering
6 33 (8.33%) Cybersecurity
7 28 (7.07%) Service Management
8 23 (5.81%) Migration
9 21 (5.30%) Change Management
10 20 (5.05%) Mentoring
10 20 (5.05%) Remote Monitoring and Management
11 18 (4.55%) Root Cause Analysis
12 17 (4.29%) Desktop Virtualisation
13 16 (4.04%) Change Control
13 16 (4.04%) Problem Management
13 16 (4.04%) Project Management
14 15 (3.79%) Proactive Maintenance
14 15 (3.79%) Project Delivery
15 14 (3.54%) Multi-Factor Authentication
15 14 (3.54%) Process Improvement
Programming Languages
1 65 (16.41%) SQL
2 40 (10.10%) PowerShell
3 2 (0.51%) C#
Qualifications
1 68 (17.17%) Microsoft Certification
2 47 (11.87%) Degree
3 44 (11.11%) Cisco Certification
4 30 (7.58%) MCSE
5 25 (6.31%) Azure Certification
5 25 (6.31%) CCNP
5 25 (6.31%) Security Cleared
6 23 (5.81%) CCNA
7 20 (5.05%) SC Cleared
8 14 (3.54%) MCSA
9 10 (2.53%) MCP
10 8 (2.02%) VMware Certified Professional (VCP)
11 7 (1.77%) ITIL Foundation Certificate
12 6 (1.52%) DBS Check
13 4 (1.01%) Network+ Certification
14 3 (0.76%) Computer Science Degree
14 3 (0.76%) RHCT
15 2 (0.51%) CompTIA Security+
16 1 (0.25%) CCENT
16 1 (0.25%) JNCIA
Quality Assurance & Compliance
1 6 (1.52%) SLA
2 5 (1.26%) QA
3 4 (1.01%) GDPR
3 4 (1.01%) ISO/IEC 27001
4 2 (0.51%) Cyber Essentials
4 2 (0.51%) NIST
4 2 (0.51%) PCI DSS
5 1 (0.25%) GxP
System Software
1 192 (48.48%) Active Directory
2 131 (33.08%) Hyper-V
2 131 (33.08%) VMware Infrastructure
3 21 (5.30%) VMware ESXi
4 17 (4.29%) XenApp
5 16 (4.04%) VirtualBox
5 16 (4.04%) XenDesktop
6 14 (3.54%) Virtual Desktop
6 14 (3.54%) vSphere
7 13 (3.28%) Terminal Services
7 13 (3.28%) Virtual Machines
8 7 (1.77%) Firmware
9 4 (1.01%) Citrix Hypervisor
10 3 (0.76%) KVM
11 2 (0.51%) Docker
11 2 (0.51%) pfSense
11 2 (0.51%) Virtual Servers
11 2 (0.51%) VMware Server
12 1 (0.25%) NFS
Systems Management
1 90 (22.73%) Microsoft Intune
2 25 (6.31%) SCCM
3 11 (2.78%) SCOM
4 10 (2.53%) Microsoft Clustering
5 7 (1.77%) NetBackup
6 5 (1.26%) Active Directory Federation Services
6 5 (1.26%) Autotask
6 5 (1.26%) Jamf Pro
7 3 (0.76%) FortiGate
7 3 (0.76%) vCenter Server
8 2 (0.51%) Backup Exec
8 2 (0.51%) Dell DRAC
8 2 (0.51%) Microsoft Data Protection Manager
8 2 (0.51%) SCDPM
9 1 (0.25%) Cisco CUCM
9 1 (0.25%) DatAdvantage
9 1 (0.25%) Failover Clustering
9 1 (0.25%) QRadar
9 1 (0.25%) Stealthwatch
9 1 (0.25%) WSUS
Vendors
1 227 (57.32%) Microsoft
2 161 (40.66%) VMware
3 85 (21.46%) Citrix
4 72 (18.18%) Veeam
5 65 (16.41%) Cisco
6 32 (8.08%) HP
7 24 (6.06%) Sophos
8 18 (4.55%) Datto
8 18 (4.55%) Dell
9 13 (3.28%) Meraki
10 12 (3.03%) WatchGuard
11 11 (2.78%) Draytek
11 11 (2.78%) Juniper
12 8 (2.02%) F5
13 7 (1.77%) ConnectWise
13 7 (1.77%) McAfee
14 6 (1.52%) Acronis
15 5 (1.26%) SolarWinds
15 5 (1.26%) Ubiquiti
16 4 (1.01%) Google