Service Desk L1/L2 Team Leader JBLE1 NI
- Hiring Organisation
- Version 1
- Location
- Belfast, UK
enable them to accelerate their journey to their digital future with our deep expertise and innovative approach. Our global technology partners Oracle, Microsoft, AWS, Red Hat, and Snowflake help us tackle any challengeby leveraging a technology-driven approach. Our people unlock our potential. They immerse themselves intothe world … infrastructure, systems, and troubleshooting methodologies. Experience with service desk management tools (e.g., ServiceNow, Jira, Zendesk). Knowledge of ITIL frameworks and best practices; ITIL certification preferred. Excellent leadership and team management skills. Strong communication, interpersonal, and problem-solving abilities. Customer-focused mindset with a commitment to delivering high-quality ...