Senior Major Incident Manager
- Location
- Belfast City District, Northern Ireland, United Kingdom
coaching. Collaborating with cross‐functional teams. Escalating issues to the Head of Major Incident Management. Managing team performance and reporting quality. Identifying future skills requirements. Expanding knowledge across Capita services. Significant experience in major incident management in complex environments. Strong background in ITIL‐aligned Incident Management. Knowledge of ITSM … interaction. You Will Also Have Strong documentation and communication skills. Ability to stay calm and make decisions under pressure. Strong leadership and people‐management. Analytical problem‐solving skills. How This Role aligns with Capita's Values Customer First Always Ensuring timely resolution of incidents within SLA. Fearless Innovation Driving ...