Passenger Experience Manager
- Location
- Cardiff, Wales, United Kingdom
quality reviews and performance discussions. Support recruitment, onboarding and training of new team members. Ensure processes, guidance and knowledge resources remain up to date. Skills & Experience Required Proven experience in complaints handling, passenger resolution or passenger service management. Experience managing complex or escalated complaints. Experience leading or managing teams. … Strong passenger focus with the ability to balance empathy and commercial decision-making. Excellent investigation, analytical and problem-solving skills. Strong written and verbal communication skills. Ability to influence stakeholders and drive positive outcomes. High level of attention to detail and organisational skills. Ability to work independently and collaboratively ...