Operations Manager - Melio
- Hiring Organisation
- Xero
- Location
- Manchester, Greater Manchester, United Kingdom
- Salary
- £ 50 K
that enable CX teams to scale effectively.Own operational performance management, establishing meaningful metrics, reporting, and insights to drive accountability and decision making.Partner with CX Analytics to build dashboards and reporting that provide visibility into customer outcomes, operational health, and business impact.Lead Workforce Management, Quality Assurance, CX Systems Operations, ensuring alignment … fast-paced, evolving environment.Experience working within financial services, payments, or other highly regulated industries is preferred.Experience with CX platforms such as Zendesk, analytics and reporting tools such as Tableau, Quality Assurance, and Workforce Management practices is preferred.B2B FinTech experience is preferred.LocationUK: Manchester (Landmark, St Peter's Square, 1 Oxford ...