Belfast, County Antrim, United Kingdom Hybrid / WFH Options
Confidential
an enterprise environment. Strong understanding of ITIL principles and IT Service Management best practices. Proficiency in using ITSM tools (e.g., ServiceNow, Jira Service Desk, BMC Remedy). Excellent troubleshooting skills and the ability to work under pressure. Strong communication and interpersonal skills. Knowledge of cyber security principles and practices more »
of the EM toolsets, and ensure a consistently high level of service at all times to meet established SLA's. Toolsets include: • BES • ASI • BMC TrueSight and Patrol Agent • BMC Remedy • SiteScope • NNMi • TripWire • EverBridge • Provide technical first line support for live issues and prioritise incident fixes within more »
Birmingham, England, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
executing horizontal search Capability to integrate with 3rd party Management Software and troubleshoot any issues Additional benefits to this role include cross-training in BMC Discovery and sponsorship for ITIL training in the first year. If you have solid experience with ServiceNow Discovery and are eager to take on more »
IT incident management systems. Desirable Experience of IT Service Management (ITSM) Experience with endpoint monitoring and management tools, such as Remedy on Demand (RoD), BMC Helix or Service Now (or equivalent Experience of leading on, and supporting, complex IT deliveries. Previous healthcare experience. Skills & behaviours Essential Work with minimal more »
systems OPSMVS CA-View & CA-Deliver REXX Mainframe Operations in general - JCL, ISPF, JES2, z/OS Desirable skills I-Dash for CA7 admin BMC AMI Ops Automation BMC Control-M Output Management Splunk dashboards and alerts SAS Windows server knowledge REST API knowledge Experience of MS Office more »
