Community Program Manager
Cambridge, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
DiverseJobsMatter
i2, a Harris Computer company, are seeking a Community Program Manager on a full-time, permanent, remote-working basis, in the UK. We are seeking a strategic and results oriented Community Program Manager to lead the design, implementation, and ongoing development of our global online community. This individual will be responsible for building and nurturing a … thriving online user community that improves customer engagement, promotes peer-to-peer support and drives customer success outcomes. This is a cross-functional role requiring strong leadership, project management, stakeholder engagement and customer empathy. This role also plays a key part in gathering market intelligence by leveraging the community as a scalable, real-time source of user feedback … do In performing this position, your core duties and responsibilities will include (but will not be limited to): Strategy & Leadership Define the vision, roadmap, and KPIs for the user community in alignment with business objectives Conduct a detailed requirements analysis involving cross-functional stakeholders (Product, Marketing, Customer Success, Sales, etc.) Lead a cross-departmental working group to ensure alignment More ❯
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