2 of 2 Remote Customer Engineer Jobs in the UK excluding London

Customer Support Engineer - Remote (CET 3h) Are you a problem-solver who loves helping customers and tackling technical challenges? Join our remote-first team building a productivity platform for the AEC (Architecture, Engineering, Construction) industry. You'll be the bridge between our customers and engineering, shaping how we deliver reliable, high-impact solutions. What you'll do: Solve … customer problems and provide actionable guidance Debug issues across backend, frontend, and mobile, contributing fixes and improvements Improve observability, runbooks, and support tools to make life easier for customers and teammates Capture feedback, influence the roadmap, and reduce repeat tickets with documentation and code snippets (SQL, Python, React, shell) What we're looking for: SQL skills (PostgreSQL preferred) and More ❯

Location: Hybrid Working – London Office/Remote Reporting To: Helpdesk Manager Background: Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical direction and guidance. … sized IT projects as instructed by the Technical Services team Diagnose and resolve technical issues on your own and as part of a team Ensure a high level of customer service and support is provided Assist with troubleshooting and resolving infrastructure issues Keep documentation and wiki up to date Skills and Knowledge: Ability to multitask, prioritise tasks and work More ❯