Technical Support Engineer - Apprentice Location: Remote in Location (Belfast) Department: Customer Success Reports to: Support Manager About the Role As a Technical Support Engineer - Apprentice , you'll be stepping into a unique opportunity to learn the ins and outs of cybersecurity support from the ground up, while attending the local college to achieve a foundation degree in … when they don't. We're not just looking for someone to answer support tickets. We want someone who takes initiative, asks questions, and gets excited about making the customer experience smoother and more efficient. If you're the kind of person who likes to figure things out and isn't afraid to dive into new challenges, this is … digging into technical challenges and figuring out how things work. You value empathy - both in supporting customers and collaborating with teammates. You have 1+ years' experience in a technical, customer facing role. What Helps You Stand Out: Technical certification(s) e.g. CompTIA, AWS, Microsoft. Ability to showcase any personal projects or learnings you have undertaken that will benefit you More ❯
Bordon, Hampshire, United Kingdom Hybrid / WFH Options
RM Education
provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools … makes the most of IT investment, driving focus through four lines of business: Managed Services, Software, Hardware and Broadband Visit us here to find out more: The IT Support Engineer function has an important role to play in helping teachers to teach and learners to learn. As one of a team of IT Support Engineers your role will be … users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting users who may not necessarily have IT backgrounds. We More ❯
Job Opportunity: Customer Support Engineer Endeavour Recruitment has an excellent opportunity for a Customer Support Engineer to join our leading client based in Edinburgh. This is a permanent position with a hybrid working model . Main Responsibilities: Ensure that the customer site in the area is operational according to the Company's contractual obligations. Provide … structured customer training. Submit paperwork in accordance with company and customer guidelines. Essential Skills & Requirements: Specific product training in BPS M5/M7, C1, BPS C4, C2, C5, X8, Laurel Note counters, Erapa equipment (as appropriate), Datacard products, Bowe Systec, Canon Printers. Fully IT conversant across a range of packages. Desirable Experience: Engineering apprenticeship. Electrical apprenticeship. CSCS certification. More ❯
As a Customer Solutions Engineer, you will play a critical role in extending and enhancing our Advanced AI Platform, which leverages LLMs to solve industry-specific challenges. You will work directly with clients to understand their needs, design scalable solutions and integrate AI-driven capabilities using APIs, agents and automation. Role Summary As a Customer Solutions Engineer … working within industry-specific constraints. - Strong analytical and problem-solving skills, with a focus on identifying scalable and reusable solutions. - At least three years of experience as a software engineer working on commercial software platforms as part of a development team. Client Engagement and Communication - Experience working directly with clients, gathering requirements and translating them into technical implementations. - Ability More ❯
