1 to 25 of 334 Remote Customer Experience Jobs in the UK excluding London

We are looking for an experienced and motivated Customer Experience Manager to join our Customer Delivery & Operations team. As a key member of our team, you would be responsible for ensuring the satisfaction, retention, and commercial growth of our customers by proactively managing relationships, understanding their needs, and driving the adoption of our satellite software solutions. Working … with satellite operators, manufacturers, and partners, the Customer Experience Manager will serve as the primary point of contact post-sales, providing a best-in-class customer service experience that will enable our customers to derive maximum value from our products and services while identifying opportunities for expansion. This role requires a blend of technical acumen, commercial … awareness, customer first attitude, and strong interpersonal skills to bridge the gap between customer requirements and our software capabilities. The Customer Experience Manager will also be present from the beginning of the customer journey (pre-sales), assisting the sales team and providing continuity for the customer relationship through to onboarding. We see this role More ❯

German Customer Service Northampton Permanent Full-time hours £28,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent German speaker? If this sounds like you, I have the perfect opportunity for you! This role offers an excellent opportunity for you to … join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent in German is essential as you will be looking after their German B2B customers. Duties and responsibilities for the … Customer Experience Coordinator: Diagnosing a customer's product requirements and providing a solution. Managing the sales process from lead to customer. Providing quotes and pricing to customers. Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations. Consult with customers with regards to the correct product for them. Liaise with internal warehouse More ❯

Aylesbury United Kingdom Job ID: JR APPLY NOW Job Title: Customer Success Manager About Skyhigh Security: Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world's data, and because of this, we live and breathe security. We value learning at our core, underpinned by … be an interactive and engaging place where you can be your authentic self. We are on these too! Follow us on LinkedIn and Twitter . Role Overview: As a Customer Success Manager with a deep passion for creating a world-class customer experience, you directly support and guide our largest customers throughout their product adoption and onboarding … journey. You are a trusted advisor, assisting customers in maximizing the value of our cybersecurity solutions, ensuring they can achieve their security goals. Working across our teams in Sales, Customer Value, Support, and Product, your role is pivotal in ensuring a seamless onboarding experience, while proactively managing the ongoing success of customers throughout their lifecycle to drive strong More ❯

intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at . Role Summary The Customer Success Organization focuses on our most strategic customers.The CSM will have a portfolio of accounts and lead the engagement throughout the customer lifecycle from deployment and adoption through … renewal ensuring satisfaction and maximizing customer value. You'll leverage your expertise to guide our customers through their journey, maintain consistent engagement, ensuring they achieve their goals and derive maximum value from our products, as well as to identify opportunities for additional Sophos products and services. What You Will Do Manage named accounts accountable for engagement and satisfaction over … the lifetime of the customer. Establish key relationships with the customer, ensuring regular check-ins to understand, and address promptly, client needs and concerns. Develop strong relationships with key buyers and influencers in customer accounts and leverage these during the lifetime of the customer. Partner with the customer to build a joint plan for success, maintaining a More ❯

Are you a customer experience enthusiast who thrives on creating innovative solutions? Come join the team to help create a new shopping experience in Japan! Amazon Home Services is looking for a Sr. Program Manager with a strong record of achieving results, to own and execute high visibility strategic initiatives. This role will manage large scale, complex … initiatives, deal with ambiguity, balance speed with quality, and advocate on behalf of the customers to revamp the end-to-end customer experience of Heavy and Bulky (HB) shopping on Amazon. HB items like sofas and refrigerators are high-priced, high-consideration products that require dedicated customer experience from product discovery to delivery and post-purchase … Tech teams and product counterparts in WW markeplaces like US, EU and India. We are looking for a candidate who can continuously raise the bar for customers through benchmarking, customer insights, gemba walks and learnings from internal stakeholders. The successful candidate will be self-motivated, passionate, highly strategic and detail-oriented, possessing solid interpersonal and communication skills. The ability More ❯

by the Best Companies to work for awards. Be a key player in our Service Delivery Team As an individual you will be responsible for first line responses to customer service requests by telephone, email, web, and portal. Additionally, you will be responsible for: • Maintaining Customer Satisfaction • Maintaining allocated work pools ensuring all cases are worked according to … Hybrid working (3 days a week in the Reigate office) Other organisations may call this role Client Success Specialist, Customer Service Advisor, Customer Experience Agent or CX Advisor. The talents we are excited to see We are seeking a Customer Experience Specialist who is/has: • At least 5 GCSE Grades at ‘C' level or … above including Maths and English • Minimum 12 months previous employment in a customer service role • PC literate. IT Microsoft office proficient. Exposure to databases preferred • Methodical work ethic. Strong on conflict resolution. Strong problem-solving ability as well as excellent customer care skills • Ability to communicate at all levels with an excellent telephone manner • High level of personal More ❯

SaaS Customer Support Manager We are seeking an experienced Customer Support Manager to lead and inspire a high-performing support team within a growing software business. You’ll oversee the day-to-day running of the customer helpdesk, ensuring SLAs are met, service quality remains exceptional, and continuous improvements are implemented. This is a leadership role where … your expertise, empathy, and ability to drive performance will directly impact customer satisfaction and retention. Location: Milton Keynes – Hybrid (with travel across the UK, Ireland and occasionally overseas) Salary: £55,000+ depending on experience, plus bonus, pension and an excellent benefits package Requirements for SaaS Customer Support Manager 3+ years in a customer support position within … workflows (e.g. Salesforce, Jira) Excellent problem-solving, communication, and conflict resolution skills Data-driven approach to performance management Technical aptitude with the ability to learn new software products quickly Experience with ITIL or service management frameworks is beneficial Previous exposure to AI-powered tools is desirable Confident stakeholder management and relationship building at all levels Responsibilities for Customer More ❯

SaaS Customer Support Manager We are seeking an experienced Customer Support Manager to lead and inspire a high-performing support team within a growing software business. You’ll oversee the day-to-day running of the customer helpdesk, ensuring SLAs are met, service quality remains exceptional, and continuous improvements are implemented. This is a leadership role where … your expertise, empathy, and ability to drive performance will directly impact customer satisfaction and retention. Location: Milton Keynes – Hybrid (with travel across the UK, Ireland and occasionally overseas) Salary: £55,000+ depending on experience, plus bonus, pension and an excellent benefits package Requirements for SaaS Customer Support Manager 3+ years in a customer support position within … workflows (e.g. Salesforce, Jira) Excellent problem-solving, communication, and conflict resolution skills Data-driven approach to performance management Technical aptitude with the ability to learn new software products quickly Experience with ITIL or service management frameworks is beneficial Previous exposure to AI-powered tools is desirable Confident stakeholder management and relationship building at all levels Responsibilities for Customer More ❯

SaaS Customer Support Manager We are seeking an experienced Customer Support Manager to lead and inspire a high-performing support team within a growing software business. You’ll oversee the day-to-day running of the customer helpdesk, ensuring SLAs are met, service quality remains exceptional, and continuous improvements are implemented. This is a leadership role where … your expertise, empathy, and ability to drive performance will directly impact customer satisfaction and retention. Location: Milton Keynes – Hybrid (with travel across the UK, Ireland and occasionally overseas) Salary: £55,000+ depending on experience, plus bonus, pension and an excellent benefits package Requirements for SaaS Customer Support Manager 3+ years in a customer support position within … workflows (e.g. Salesforce, Jira) Excellent problem-solving, communication, and conflict resolution skills Data-driven approach to performance management Technical aptitude with the ability to learn new software products quickly Experience with ITIL or service management frameworks is beneficial Previous exposure to AI-powered tools is desirable Confident stakeholder management and relationship building at all levels Responsibilities for Customer More ❯

SaaS Customer Support Manager We are seeking an experienced Customer Support Manager to lead and inspire a high-performing support team within a growing software business. You’ll oversee the day-to-day running of the customer helpdesk, ensuring SLAs are met, service quality remains exceptional, and continuous improvements are implemented. This is a leadership role where … your expertise, empathy, and ability to drive performance will directly impact customer satisfaction and retention. Location: Milton Keynes – Hybrid (with travel across the UK, Ireland and occasionally overseas) Salary: £55,000+ depending on experience, plus bonus, pension and an excellent benefits package Requirements for SaaS Customer Support Manager 3+ years in a customer support position within … workflows (e.g. Salesforce, Jira) Excellent problem-solving, communication, and conflict resolution skills Data-driven approach to performance management Technical aptitude with the ability to learn new software products quickly Experience with ITIL or service management frameworks is beneficial Previous exposure to AI-powered tools is desirable Confident stakeholder management and relationship building at all levels Responsibilities for Customer More ❯

Would you like to kick start your career in a supportive,collaborativeand innovative company? Do you enjoyworking as part of an enthusiastic, passionate,and collaborative team? Join our Customer Experience Team Today's organisations require a better way to easily manage software across the entire lifecycle. They need to be able to respond to non-stop change as … needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will be part of a group who are motivated to … provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments. Success. The Softcat Way. There's a uniqueness to Softcat what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting More ❯

Would you like to kick start your career in a supportive,collaborativeand innovative company? Do you enjoyworking as part of an enthusiastic, passionate,and collaborative team? Join our Customer Experience Team Today's organisations require a better way to easily manage software across the entire lifecycle. They need to be able to respond to non-stop change as … needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will be part of a group who are motivated to … provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments. Success. The Softcat Way. There's a uniqueness to Softcat what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting More ❯

Would you like to kick start your career in a supportive,collaborativeand innovative company? Do you enjoyworking as part of an enthusiastic, passionate,and collaborative team? Join our Customer Experience Team Today's organisations require a better way to easily manage software across the entire lifecycle. They need to be able to respond to non-stop change as … needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will be part of a group who are motivated to … provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments. Success. The Softcat Way. There's a uniqueness to Softcat what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting More ❯

Would you like to kick start your career in a supportive,collaborativeand innovative company? Do you enjoyworking as part of an enthusiastic, passionate,and collaborative team? Join our Customer Experience Team Today's organisations require a better way to easily manage software across the entire lifecycle. They need to be able to respond to non-stop change as … needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will be part of a group who are motivated to … provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments. Success. The Softcat Way. There's a uniqueness to Softcat what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting More ❯

Are you a proven closer who thrives on building and converting your own sales pipeline in the digital customer experience space As a key member of the Commercial team, you'll drive the entire sales journey—from identifying high-potential opportunities to negotiating and closing transformational deals with major brands. You'll represent our clients cutting-edge digital … customer experience solutions that are reshaping how companies engage with their customers.We're seeking a strategic, results-driven deal maker ready to make a significant impact on our growth trajectory.Salary - £90k - £120k DOE Plus and OTE of £200k working Fully remotely Your Impact Strategic Lead Generation: Develop and qualify high-value opportunities within retail and adjacent sectors End … that deliver mutual value Pipeline Management: Maintain precise forecasting with a well-qualified, accurately staged sales pipeline Market Expansion: Spearhead our growth across the retail sector and broader digital CX marketplace Your Expertise Proven success in B2B sales within digital services, CX technology, SaaS, or transformation consulting Demonstrated ability to close high-value, multi-stakeholder enterprise deals Working for or More ❯

Job Title: Senior Customer Success Manager Client Location: Central London - Hybrid (3 days on-site) Starting: October 25 Salary/Pay Rate: up to £53.50 per hour - 35hrs/week PAYE Firm, non-negotiable: No Hours: Full-time Duration: 12 months Join a company committed to changing the world through exceptional digital experiences! As a Customer Success Lead … craft impactful digital experiences. This is your chance to make a real difference, driving adoption and value for customers while collaborating with a team of passionate innovators. Become a Customer Success Leader Ready to take your customer success career to the next level? In this exciting role, you'll be the driving force behind customer satisfaction, fostering … the high volume of applicants, we may be unable to reply to each applicant individually. Responsibilities: Develop and execute mutual success plans, engagement strategies, and impactful frameworks to drive customer value and adoption. Oversee the customer lifecycle, including vision planning, health monitoring, multi-solution adoption, and measurable impact through industry specialization. Orchestrate customer interactions, establish success criteria More ❯

Job Title: Senior Customer Success Manager Client Location: Central London - Hybrid (3 days on-site) Starting: October 25 Salary/Pay Rate: up to £53.50 per hour - 35hrs/week PAYE Firm, non-negotiable: No Hours: Full-time Duration: 12 months Join a company committed to changing the world through exceptional digital experiences! As a Customer Success Lead … craft impactful digital experiences. This is your chance to make a real difference, driving adoption and value for customers while collaborating with a team of passionate innovators. Become a Customer Success Leader Ready to take your customer success career to the next level? In this exciting role, you'll be the driving force behind customer satisfaction, fostering … the high volume of applicants, we may be unable to reply to each applicant individually. Responsibilities: Develop and execute mutual success plans, engagement strategies, and impactful frameworks to drive customer value and adoption. Oversee the customer lifecycle, including vision planning, health monitoring, multi-solution adoption, and measurable impact through industry specialization. Orchestrate customer interactions, establish success criteria More ❯

The next step in your customer success career begins here. Customer Success Manager - Emergency Services This is an entry-level role focused on supporting the CSM team with day-to-day customer interactions, reporting and research, while building the foundations for a career in Customer Success. Full-time Birmingham Hybrid What are we all about? Lots … and have fun along the way. You'll see our enthusiasm and passion for the work we do displayed throughout every interaction with us, whether it's on a customer call, on one of our wonderful webinars or at our flagship BIG Social event. What are our values? We graft We give a sh t Who do we work … sector, including with 41 of the UK's police forces, our track record speaks volumes about the value we bring to those on the front line. What's the Customer Success Manager role all about? Our Customer Success team develops collaborative and supportive working relationships with our diverse customer base to ensure the adoption and use of More ❯

shaping the future of how customers interact with a leading financial software ecosystem. This role offers a unique opportunity to blend strategic thinking with hands-on execution, transforming the customer experience from initial engagement to long-term advocacy. Join a team that's passionate about innovation and making a real difference in the lives of millions. Ready to … transform the digital landscape for small businesses? In this exciting role, you will champion the customer, using data and insights to craft seamless and intuitive journeys across web and mobile platforms. Collaborate with cross-functional teams to bring your vision to life, driving personalization and optimization strategies that deliver measurable results. This role is open for a limited time. … a related field (or equivalent work experience). Demonstrated success in digital product, journey, or experience management. Solid understanding of digital analytics, customer research methodologies, and CX best practices. Experience with journey mapping tools, A/B testing platforms, and personalization technologies. Proven ability to manage multiple projects involving cross-functional teams in an Agile environment. More ❯

shaping the future of how customers interact with a leading financial software ecosystem. This role offers a unique opportunity to blend strategic thinking with hands-on execution, transforming the customer experience from initial engagement to long-term advocacy. Join a team that's passionate about innovation and making a real difference in the lives of millions. Ready to … transform the digital landscape for small businesses? In this exciting role, you will champion the customer, using data and insights to craft seamless and intuitive journeys across web and mobile platforms. Collaborate with cross-functional teams to bring your vision to life, driving personalization and optimization strategies that deliver measurable results. This role is open for a limited time. … a related field (or equivalent work experience). Demonstrated success in digital product, journey, or experience management. Solid understanding of digital analytics, customer research methodologies, and CX best practices. Experience with journey mapping tools, A/B testing platforms, and personalization technologies. Proven ability to manage multiple projects involving cross-functional teams in an Agile environment. More ❯

Contract (12 Month Contract) Hours: Standard 40 Hours Per Week Reference: J36326668 Job Description: We are looking for a detail-oriented and proactive Knowledge Base Editor to join our Customer Relationship Centre Team. In this role, you will be responsible for creating, curating, reviewing and maintaining high-quality content that empowers our customer service agents and enhances the … customer experience. This is a pivotal role in shaping the future of customer support by creating and curating high-quality content that not only empowers our agents but also in the future fuel AI-driven customer service tools. You'll work closely with Subject Matter Experts, Operational Teams, and Technology Partners to ensure our knowledge base is … accurate, accessible, and aligned with business goals. Your work will directly support service efficiency, consistency, and customer satisfaction. Key Responsibilities: Develop and maintain clear, concise, and user-friendly knowledge articles, FAQs, and process documentation. Collaborate with teams to gather information and translate complex processes into easy-to-understand content. Ensure all content is up-to-date, relevant, and aligned More ❯

Travel. Impact. Growth. This is Customer Success with purpose. Are you a people-first problem solver who loves building lasting relationships and delivering an unbeatable customer experience? How about a role that gives you the chance to travel across the UK, Ireland, and even globally, while taking ownership of high-profile accounts using cutting-edge SaaS products … We're looking for a Customer Success Manager who s ready to make a real impact. You ll be the go-to partner for your clients, ensuring they get maximum value from our solutions, while using their feedback to help shape the future of our product. Role titles: Customer Success Manager, Account Manager, Client Success Manager, Customer Experience Manager, SaaS CSM Salary: £35k £40k base + Bonus Benefits: 5% pension, 25 days holiday, 2 wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more Location: Milton Keynes Hybrid (2 days/week in-office) You ll bring proven experience in customer success, account management or client services, a strong handle on CRM More ❯

Travel. Impact. Growth. This is Customer Success with purpose. Are you a people-first problem solver who loves building lasting relationships and delivering an unbeatable customer experience? How about a role that gives you the chance to travel across the UK, Ireland, and even globally, while taking ownership of high-profile accounts using cutting-edge SaaS products … We're looking for a Customer Success Manager who's ready to make a real impact. You'll be the go-to partner for your clients, ensuring they get maximum value from our solutions, while using their feedback to help shape the future of our product. Role titles: Customer Success Manager, Account Manager, Client Success Manager, Customer Experience Manager, SaaS CSM Salary: £35k–£40k base + Bonus Benefits: 5% pension, 25 days holiday, 2 wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more Location: Milton Keynes – Hybrid (2 days/week in-office) You'll bring proven experience in customer success, account management or client services, a strong handle on CRM More ❯

CRM team plays a pivotal role in driving customer acquisition, retention, and engagement. THE ROLE As a CRM Data Analyst, you'll join the Customer Experience (CX) team and support the CRM and analytics function. You'll be responsible for pulling, analysing, and presenting customer data to influence decision-making and drive more effective campaigns. With … data to create actionable insights. Building and maintaining data pipelines to support CRM campaigns. Creating dashboards and visualisations to communicate performance to stakeholders. Partnering with data, CRM, and wider CX teams to deliver scalable, data-led solutions. REQUIREMENTS Must-Have: Strong SQL skills, with experience in creating tables, joins, and pipelines. Experience working with visualisation tools (Tableau, DataIQ … first vision. Play a key role in shaping CRM strategy and driving data-led marketing. Hybrid working model with strong work-life balance. Be part of a skilled, collaborative CX and data team where your insights have direct impact. More ❯

CRM team plays a pivotal role in driving customer acquisition, retention, and engagement. THE ROLE As a CRM Data Analyst, you’ll join the Customer Experience (CX) team and support the CRM and analytics function. You’ll be responsible for pulling, analysing, and presenting customer data to influence decision-making and drive more effective campaigns. With … data to create actionable insights. Building and maintaining data pipelines to support CRM campaigns. Creating dashboards and visualisations to communicate performance to stakeholders. Partnering with data, CRM, and wider CX teams to deliver scalable, data-led solutions. REQUIREMENTS Must-Have: Strong SQL skills, with experience in creating tables, joins, and pipelines. Experience working with visualisation tools (Tableau, DataIQ … first vision. Play a key role in shaping CRM strategy and driving data-led marketing. Hybrid working model with strong work-life balance. Be part of a skilled, collaborative CX and data team where your insights have direct impact. More ❯