1 to 25 of 59 Remote Customer Retention Jobs in the UK excluding London

accessable by train Hours: Monday to Friday, 9:00 - 17:30 Are you an experienced Sales Manager (Renewals) with a passion for leading high-performing & fast paced teams, driving customer retention, and maximising upsell opportunities? Join an innovative digital business in the online technology and services sector, leading a talented Account Management team focused on renewals, client … real impact-and your career can thrive. The Role As Sales Manager (Renewals), you will: Lead, support, and develop a team of Account Managers focused on renewals, upselling, and customer retention Manage and grow sales revenue by developing and expanding existing customer accounts in the staffing agency market and related B2B sectors Conduct structured account reviews … Excellent negotiation skills and confidence engaging senior decision-makers A commercial mindset with the ability to identify and maximise upsell and cross-sell opportunities Strong analytical skills to translate customer needs into effective account management and sales strategies The ability to thrive under pressure while managing multiple KPIs and targets A commitment to personal development and openness to feedback More ❯

Aylesbury United Kingdom Job ID: JR APPLY NOW Job Title: Customer Success Manager About Skyhigh Security: Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world's data, and because of this, we live and breathe security. We value learning at our core, underpinned by … be an interactive and engaging place where you can be your authentic self. We are on these too! Follow us on LinkedIn and Twitter . Role Overview: As a Customer Success Manager with a deep passion for creating a world-class customer experience, you directly support and guide our largest customers throughout their product adoption and onboarding journey. … You are a trusted advisor, assisting customers in maximizing the value of our cybersecurity solutions, ensuring they can achieve their security goals. Working across our teams in Sales, Customer Value, Support, and Product, your role is pivotal in ensuring a seamless onboarding experience, while proactively managing the ongoing success of customers throughout their lifecycle to drive strong customer More ❯

Senior Analyst - Customer & Commercial Analytics Location: Hybrid (3 days a week in office - London) Salary: £65k-£75k + Benefits (negotiable for the right candidate) Company Overview: A rapidly growing telecommunications company, recognized for its innovative data-driven strategies and multiple award wins at DataIQ. Backed by a prominent PE firm, they are making big investments in their data and … team with a hands-on approach to transforming the telco space through analytics. Role Overview: This is an exciting individual contributor role where you will take ownership of key customer & commercial analytics, focusing on customer retention, churn, CLTV, and segmentation. You'll work closely with senior stakeholders (MDs, FD, Commercial Directors, Marketing Directors) and provide actionable … insights to guide strategic decisions. This is not your typical BAU role - you'll be delivering deep insights, from customer behavior analysis to evaluating new opportunities like eSIMs and companion devices. Key Responsibilities: Customer Analytics: Deep dive into churn, retention, loyalty, and CLTV. Understand the customer lifecycle and behavior. Segmentation: Identify and develop marketing strategies More ❯

to work remotely for the rest of the week. Position Position: Full time - permanent Location: London/Brighton/Gatwick/Hybrid We have an exciting opportunity for a Customer Success Executive to work in a critical role to facilitate our clients in having successful campaigns and meeting their objectives, utilising data and insights to evaluate campaign performance. Working … within our global brands division who produce dynamic international events and digital products, the role's aim is to ensure customer success, measure and support business goals, as well as improve customer retention and revenue. Reporting to the Digital Product Manager, the role will be the linchpin between our clients and sales team, acting as the … suggestions for improvement, helping to develop better solutions for our clients. What you'll be doing: Delighting Customers Understanding clients' marketing objectives and acting as the voice of the customer internally, through joining client and agency calls, working closely with internal teams and occasionally attending events and in-person client meetings Closely tracking campaign performance dynamics and providing actionable More ❯

to work remotely for the rest of the week. Position Position: Full time - permanent Location: London/Brighton/Gatwick/Hybrid We have an exciting opportunity for a Customer Success Executive to work in a critical role to facilitate our clients in having successful campaigns and meeting their objectives, utilising data and insights to evaluate campaign performance. Working … within our global brands division who produce dynamic international events and digital products, the role's aim is to ensure customer success, measure and support business goals, as well as improve customer retention and revenue. Reporting to the Digital Product Manager, the role will be the linchpin between our clients and sales team, acting as the … suggestions for improvement, helping to develop better solutions for our clients. What you'll be doing: Delighting Customers Understanding clients' marketing objectives and acting as the voice of the customer internally, through joining client and agency calls, working closely with internal teams and occasionally attending events and in-person client meetings Closely tracking campaign performance dynamics and providing actionable More ❯

Senior Data Scientist - Customer & Behavioural Analytics £70,000 - £80,000 + Bonus + Benefits Hybrid Working - 1 day in the office circa every 2 weeks. Role Summary We are seeking a commercially minded Senior Data Scientist to lead the development of advanced analytics and machine learning solutions focused on customer behavior, personalization, and lifecycle management. Your work will … directly impact customer retention, engagement, and lifetime value, helping the business make smarter, data-driven decisions at scale. Key Responsibilities Lead customer-centric analytics projects across retention, segmentation, churn prediction, product usage, and personalization Build and maintain predictive models (e.g. churn, CLV, next-best action, recommendation systems) and translate insights into business value Conduct … deep-dive analyses into customer journeys, identifying behavioral trends and opportunities for intervention Partner with Marketing, Product, and Customer Success to optimize campaigns, targeting strategies, and user engagement Own the end-to-end lifecycle of models: from problem framing to deployment and monitoring Present analytical findings and strategies to stakeholders in a compelling and actionable way Mentor junior More ❯

to continuously secure web applications through proprietary proof-based scanning and predictive risk scoring. Location: Candidates to be already based in the United Kingdom Who You Are: Our Enterprise Customer Success Manager role is a fantastic opportunity for you if you are a customer-focused professional with Customer Success or Account Management experience in the Technology space. … You're a self-starter committed to maintaining the highest levels of satisfaction among Invicti's customer base. Your ability to work in fast-paced environments, exercise strategic thinking, and ensure clients realize the value of their investment is essential. You will drive adoption, renewals, expansion, and advocacy. What You'll Be Doing: Leading all post-sales activities for … Invicti's customers through relationship-building, product knowledge, planning, and execution Acting as the voice of the customer Collaborating with Sales, Marketing, Product, Engineering, and Development teams to embed strong customer messaging Renewing and expanding long-term partnerships independently Achieving quarterly metrics on customer retention, upselling, and price increases Driving customer adoption, training, and More ❯

provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools … more: Role Overview We're looking for a strategic and hands-on CRM leader to own and optimise our use of the HubSpot CRM, driving improvements across the full customer lifecycle-from lead generation through to retention and upsell. Reporting into the Head of Marketing, you'll work closely with Digital Marketing, Product Marketing, and Sales teams … ensuring data integrity, segmentation accuracy and platform optimisation. Develop and maintain lead scoring models and lifecycle stage definitions to enhance targeting and nurture journeys. Identify and deliver improvements across customer touchpoints to enhance the user journey and drive conversion. Work with Sales and Marketing managers to enrich and extend our prospect data and get that into HubSpot in a More ❯

Our client is looking for a Client Engagement Specialist to join their team. This is a Homebased role Looking for someone with strong admin skills, customer service skills. Sales skills an advantage Confident on the phone, telesales IT literate Job Summary: Client Engagement is responsible for managing the renewal process of software licenses and service contracts for existing customers … from T& to T4 customers. This role focuses on ensuring on-time renewal of customers' contracts and subscriptions, optimizing the conditions for both the customer and the company. The Client Engagement works closely with Customer success team to achieve renewal targets and contribute to the overall success of the company. Responsibilities (This list is not exhaustive and may … to need) Contract Renewal Management: Track upcoming contract expirations and proactively engage clients for renewal. Generate renewal quotes and proposals. Ensure timely processing of renewals to prevent service disruptions. Customer Engagement & Relationship Building: Serve as the primary point of contact for renewal discussions. Address customer concerns related to pricing, licensing changes, and contract terms. Sales & Upselling Opportunities: Identify More ❯

VitalSource , is hiring a (n) Customer Success Manager to contribute to our Customer Success team located in Milton Keynes, United Kingdom . This is a hybrid role, primarily remote with occasional in-office collaboration. The position includes up to 20% travel, mainly for customer meetings, events, and other business-related activities as needed. Join our Customer Success team at VitalSource, where you'll be the key point of contact and trusted advisor for our valued customers. In this role, you'll drive customer satisfaction, retention, and growth by understanding their goals and helping them realize the full value of our solutions. We're looking for a Customer Success Manager who thrives … in building strong relationships, delivering exceptional support, and ensuring successful onboarding and engagement. If you're passionate about driving customer success and maximizing long-term value, we'd love to hear from you. Key Responsibilities: Customer Relationship Management: Build and maintain strong relationships across your accounts, understand stakeholder goals, and act as the customer's advocate within More ❯

We’re looking for a dynamic, strategic leader to shape and scale our clients Customer Success function — someone who’s passionate about building meaningful customer relationships, leading high-performing teams, and driving business growth through exceptional experiences.This is a remote role with some travel to client sites needed as and when required, paying a salary up to £100k … DOE. Duties: Design and implement a forward-thinking customer success strategy that drives product adoption, reduces churn, and fuels customer satisfaction, loyalty, and expansion. Inspire and grow a team of Customer Success Managers and Client Executives. Foster a high-trust, collaborative environment built on empathy, accountability, and a shared commitment to delivering impactful customer experiences. Champion … with key customers. Step in when necessary to support your team in navigating complex challenges and high-stakes opportunities Take responsibility for achieving team and company targets related to customer retention, renewal, and upselling. Lead regular customer reviews to assess satisfaction, identify opportunities, and drive action plans to improve customer experience and outcomes. Experience: You More ❯

wellbeing and for women. This year, 95% of employees said it's a great place To Work - 41% higher than a typical UK company. The role: As a Senior Customer Success Manager at 15below, you'll build deep, trusted partnerships with a portfolio of customers in the global travel sector. You'll play a key role in helping customers … achieve measurable outcomes from our platform, while contributing to the growth and maturity of our Customer Success function. You'll combine strategic thinking with hands-on delivery, drawing on your knowledge of the travel industry, product expertise, and commercial awareness. You'll be: As a Senior Customer Success Manager at 15below, you'll build deep, trusted partnerships with … in the global travel sector. You'll play a key role in helping customers achieve measurable outcomes from our platform, while contributing to the growth and maturity of our Customer Success function. You'll combine strategic thinking with hands-on delivery, drawing on your knowledge of the travel industry, product expertise, and commercial awareness. You'll be: Forming strategic More ❯

B2B tactics to attract qualified leads. Developing, launching, and overseeing our Account-Based Marketing program, ensuring it aligns with sales objectives and fosters engagement with key accounts. Elevating our customer marketing initiatives with a focus on introducing new products and exploring cross-sell/upsell opportunities within our existing customer base, enhancing customer retention and … lead flow and alignment on revenue goals. Efficiently managing resources and budgets with a sharp focus on maximizing return on investment for demand generation efforts and maintaining a low Customer Acquisition Cost (CAC). The Person: A strong track record of delivering successful demand generation campaigns tied to concrete KPIs (e.g., MQLs, SQLs, pipeline generated, GP) in a B2B … for detail, capable of taking content from concept to delivering excellent digital experiences that drive engagement and conversions. Confident working with senior members of the executive team and external customer stakeholders, effectively communicating marketing performance and strategy. Competent at managing a budget and confident in reporting on campaign performance and ROI, specifically for demand generation activities. Strong agency management More ❯

Business Development Manager you will have overall responsibility for management of the relationship between my client and its customers - new and existing. You will constantly strive to better understand customer demands and plan how to meet them, generating sales for the company as a result. The prime objectives of the role are to: - To foster the relationship between the … company and the customer as well as handle any projects, accounts or issues that might be relative to that client To increase company sales and profit margin To increase the company active customer base To continually improve customer retention To meet annual team and individual budget as set by the SMT UK and International travel … leads through management of sales pipeline Establish new and maintain existing relationships with buyers and key decision makers Introduce Technical & R&D/NPD teams to existing and prospect customer base Develop new relationships with new clients be they direct customers or potential agents and distributors Contribute to external marketing communications where required Utilise, review and update the client More ❯

Are you an experienced digital professional passionate about delivering seamless website experiences and optimising customer journeys? This successful and well-established luxury travel company is looking for a talented Website & CRM Manager to join their dynamic marketing team! About the Role: As the Website & CRM Manager, you will play a key role in managing both company website and eCRM … customer journey. You will oversee the operational aspects of website content, ensuring it's up-to-date, technically sound, and optimised for search. You will lead website management projects, ensuring functionality, performance, and user experience are always at their best. Additionally, you will collaborate closely with the Head of Marketing to develop and execute CRM strategies aimed at customer … roadmaps, ensuring smooth project progression. Ensure website security in partnership with external agencies and developers. Lead content updates, working closely with copywriters, content creators, and the wider marketing team. Customer Journey Optimisation: Collaborate with the Head of Marketing to analyse and improve the digital customer journey. Run A/B and multivariate tests with our CRO agency to More ❯

administrator who will facilitate in different aspects of the day-to-day operations at Penelope. From assistance with process improvement, data management, problem solving, enhancing productivity, teamwork and excellent customer service. You will have attention to the tinest details and have excellent communication skills with a strong customer service ethic; an excellent communicator, with well-developed interpersonal skills … what they need to do their job Organising and reviewing invoices/charges for our clients Organising and reviewing stock levels Lead management and followup with potential clients Enhance customer retention Ensure that we are sticking to best practice processes that we have outlined and are refining Educating clients about company products and services and how to More ❯

already successful brands and supercharge them. What youll be doing: Youll be responsible for the full end-to-end performance of the business, from product strategy, revenue growth and customer retention to operational delivery and innovation. This includes: Developing and delivering a clear growth strategy in line with wider group goals Leading and inspiring cross-functional teams … operations, product and development Owning the P&L and driving performance against key financial targets (including Rule of 40) Identifying market trends and evolving our value proposition to meet customer needs Working with central product and marketing teams to shape go-to-market strategies Representing the brands at external events and forging strong partnerships Championing team development, accountability, and … theres a strong culture of leadership development. Were looking for someone who: Has a strong commercial background and proven track record of owning and growing a P&L Is customer centric with experience in shaping strategy around customer and market demands Brings leadership experience across multiple functions within software, SaaS, or payments Is both a strategic thinker and More ❯

million active members and 15,000+ brand partnerships across retail, entertainment, and travel, this business is scaling its CRM capabilities to deliver greater personalisation, engagement, and performance across its customer base. The Senior CRM Performance Manager will sit within the Lifecycle CRM team, owning tactical CRM performance delivery and working closely with commercial, trading, and partnerships teams to align … to optimise engagement and conversion. Use behavioural, product, and commercial data to improve segmentation and personalisation. Plan, execute and measure CRM campaigns (email, push) across multiple product lines and customer cohorts. Lead and mentor a team of 3 CRM Executives and Analysts. Partner with analytics and data engineering teams to ensure campaign measurement is robust and scalable. Continuously improve … strong Excel/Google Sheets skills essential. Excellent stakeholder management and ability to influence cross-functional teams. Experience in line management or mentoring CRM team members. Strong understanding of customer segmentation, engagement metrics, and campaign planning. Desirable: Hands-on experience with CRM platforms such as Braze, Salesforce, or Iterable. Familiarity with HTML or Liquid templating for email customisation. Exposure More ❯

navigate performance challenges, and lead teams to deliver a seamless and high-impact client experience. Additionally, you will play a crucial role in Impression's growth by driving client retention, upselling and cross-selling value-added services, and ensuring the profitability of your accounts. As a leader, you'll also mentor junior team members, fostering a high-performance More ❯

Understand tracking requirements via Google Tag Manager and support configuration. Work with technical teams on dataLayer specifications for custom tracking. Ensure tracking and reporting align with client KPIs. Client Retention Build strong relationships with clients. Take a senior role in managing Paid accounts. Implement strategies to meet KPIs and objectives. Support the team in resolving client issues. Authority More ❯

trade shows to build relationships, expand the company's network, and stay current on industry trends and regulations. Account Management Develop and maintain strong relationships with clients to ensure customer satisfaction and retention. Work in partnership with each client to provide innovative solutions with a focus on identifying continuous improvement and growth and upselling opportunities. Effectively manage and maintain More ❯

trade shows to build relationships, expand the company's network, and stay current on industry trends and regulations. Account Management Develop and maintain strong relationships with clients to ensure customer satisfaction and retention. Work in partnership with each client to provide innovative solutions with a focus on identifying continuous improvement and growth and upselling opportunities. Effectively manage and maintain More ❯

Annual Insurances vertical - including Confused.com. This is a senior strategic role, responsible for embedding design thinking into our business strategy, building high-performing teams, and delivering experiences that drive customer value, commercial outcomes, and long-term innovation. Youll inherit and lead a team of 8 (product designers, content designer, visual designers, and user research), empowering them to shape products … strategy to the details of a quote journey. What you'll be doing: Business Strategy & Design Thinking Partner with senior leadership to translate revenue goals into actionable strategies, embedding customer insight and design thinking across product, marketing, and commercial functions. Team Leadership & Development Lead, coach and scale a multi-disciplinary design and research team. Foster a culture of experimentation … clear career paths. Product Discovery & Delivery Define and oversee design discovery practices that de-risk decisions. Identify and capitalise on opportunities for innovation (think AI) as well as translating customer insight into roadmaps that deliver measurable value and support innovation at pace. Customer Acquisition & Retention Lead cross-functional initiatives to improve acquisition, retention, and More ❯

in a highly specialised space delivering to sectors where mission-critical performance is non-negotiable Expanding rapidly in both the UK and North America, with ambitious plans and high customer retention Known for supporting long-lifecycle hardware requirements where consistency and certification matter Role Overview As Business Development Manager, you will: Win and grow accounts with Tier … o Certified, Critical, or Challenging use cases Sell into both legacy technology environments and next-generation solutions Work closely with internal engineering teams and technical experts to build tailored customer solutions Manage your own pipeline, forecast accurately, and deliver new business growth Candidate Profile Direct OEM/SI Sales Expertise: You've sold technical or engineered products directly to More ❯

to educate prospects on upcoming features and the long-term strategic vision of the product. - Product Success Ownership: Ensure the product exceeds user needs, focusing on adoption rates, client retention, and feedback scores. Own the product’s UK-specific compliance. - Product Development Support: Provide accounting insight and detailed information to assist with product development. Get hands-on with More ❯