1 to 25 of 35 Remote/Hybrid Customer Retention Jobs in the UK excluding London

with a fast-growing software organisation to appoint an experienced and commercially driven Director of Account Management to lead and scale a high-performing customer revenue function across the UK region. This is a strategic leadership role for a customer-focused commercial leader with a proven background … SaaS, retention strategy, and revenue growth. The successful candidate will lead a team of Account Management leaders and professionals, driving customer retention, Net Revenue Retention (NRR), expansion revenue, and long-term customer success outcomes. The role combines executive-level strategic leadership with ...

Retention & Renewals Manager – Drive Churn Reduction & Customer Retention Sheffield | Hybrid | competitive basic | 12-Month FTC (Maternity Cover) Lead a high-performing customer-facing team and take ownership of renewals, retention, and churn reduction for a global SaaS organisation. Candidates must have … Anna Maher Recruitment is recruiting a Retention & Renewals Manager for a global SaaS organisation in Sheffield. This leadership role focuses on driving customer retention, managing renewals performance, and reducing churn , while leading a customer-facing team delivering measurable customer value. Key Responsibilities Lead ...

Customer Success Manager Salary: £45,000 £55,000 Location: Sheffield City Centre (Hybrid) Hours: Full Time Contract: 12 Month Fixed Term Contract Are you a people focused leader who knows how to drive customer satisfaction, retention and commercial growth? This is an exciting opportunity to join … well established, technology led business as their next Customer Success Manager, leading a high performing team and shaping the customer experience strategy. You ll lead a team of 15 Customer Success & Service professionals, ensuring customers receive exceptional support and long term value. Working closely with senior leadership ...

Location : Stockton On Tees (hybrid) This role sits at the heart of how our client communicates with its customers. As an Email Marketing Associate – Customer Comms & Automation, you will own the lifecycle email programme – designing, building, and optimising the automated workflows and triggered communications that guide customers from conversion … through to long-term engagement. Working alongside a colleague who manages outbound cold email, segmentation, and re-engagement campaigns, your focus is firmly on customer-side communications: conversion journeys, onboarding sequences, usage nudges, lapsed customer recovery, and the full suite of sales funnel automations. ...

brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Senior Customer Success Manager to join our growing team . If you have a strong background in SaaS customer success - ideally within the HR/…/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you . The Role at a Glance: Senior Customer Success Manager Remote Working 1 day in the Ellesmere Port, Cheshire office every 2 weeks ...

Lead Product Manager, you'll be the architect of our customers’ digital lifecycle beyond acquisition. Your mission: to reimagine retention, loyalty, and customer value for millions of UK households. You'll set a bold vision for proactive, predictive, and personalised digital experiences - delivering world-class engagement, support … that vision into reality Main Responsibilities - You'll: Set the Vision: Define and communicate a bold, inspiring vision for digital retention and customer growth, making TalkTalk the envy of the industry. Drive Innovation: Lead the design and delivery of proactive, predictive, and personalised digital journeys - using ...

Customer Success Manager – UK Home-Based (Occasional Travel) Location: United Kingdom (Remote-first, with occasional travel to HQ in Oxfordshire area) We’re supporting a UK-based, high-growth SaaS organisation operating in the data resilience, backup, and cyber recovery space to hire a Customer Success Manager. This … high-impact role owning the end-to-end customer lifecycle – from onboarding and adoption through to renewal and expansion – ensuring enterprise customers maximise value from a mission-critical platform. The role sits at the intersection of Customer Success, Sales, and Technical Support, requiring someone who is equally comfortable ...

Customer Insight Analyst Hybrid – 1-2 days per week West Midlands based Full-time Up to £50,000 + up to 20% bonus We're supporting a large, well-established business in hiring a Customer Insight Analyst to join their Data & Analytics function on a permanent basis. This … hands-on role with real commercial impact, working with rich customer-level data to drive insight across multiple areas of the business. The role is well suited to someone who is equally comfortable writing complex queries and presenting findings to senior stakeholders — communication and storytelling skills matter here ...

travel when required) Salary: £26,000 – £30,000 per annum + performance-related bonus About the Opportunity CTA is looking for an ambitious and customer-focused Account Manager to join a growing business solutions and technology services organisation. The company supports organisations through digital transformation, operational improvement, and technology … driven solutions across a range of sectors. This role is ideal for someone looking to build a long-term career in account management and customer success. You’ll gain hands-on commercial experience, work closely with senior stakeholders, and develop the skills needed to progress into more advanced client ...

CUSTOMER DATA AND INSIGHTS MANAGER * Opportunity for a Customer Data & Insights Manager to join a growing, customer-focused organisation in the Northwest * Salary up to £55,000 + bonus + strong benefits package * Key position sitting between data, CRM and marketing with regular stakeholder interaction * Apply online … contact Chelsea Hackett via WHO WE ARE? We're working with an established organisation currently investing in its digital and customer capabilities as part of ongoing growth. Operating across multiple channels, the business is focused on improving how it uses customer data to better understand behaviour, refine engagement ...

Customer Success Manager Location: Manchester (hybrid - office based with 1 day WFH) Salary: £30,000 - £45,000 DOE About the business This is an exciting opportunity to join a high-growth UK start-up and despite their early stages, the business has built an outstanding reputation for the quality … their space and scaling fast, while still retaining a close-knit, collaborative culture where individuals can genuinely shape how things are done. As Customer Success Manager, you'll sit at the heart of the revenue function and play a key role in driving long-term customer value, retention ...

technology business centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management … spending accounts, with a view to retain with inflation. Grow the base – Driving new product uptake through whitespace analysis working closely with the customer success and Customer care teams to understand key customer challenges and opportunities and develop key win strategies that differentiate the commercial offering Identify ...

Lead), 3) 30min call with Simon, (Sales & CS Lead), 4) PostHog SuperDay (paid day of work). Read more about our interview process. Team: Customer Success Manager: Dana Zou Compensation: Please check our compensation calculator . Read more about how we hire and how we think about diversity & inclusion … cohort . We've since shipped more than a dozen products , including: A built-in data warehouse , so users can query product and customer data together using custom SQL insights. A customer data platform , so they can send their data wherever they need with ease. PostHog ...

have overall responsibility for management of the relationship between my client and its customers - new and existing. You will constantly strive to better understand customer demands and plan how to meet them, generating sales for the company as a result. The prime objectives of the role … foster the relationship between the company and the customer as well as handle any projects, accounts or issues that might be relative to that client To increase company sales and profit margin To increase the company active customer base To continually improve customer retention ...

redefining software for the logistics, transport, and warehousing industries. Our focus is on delivering high-performance logistics technology that improves planning, execution, and customer communication. We provide specialist solutions for the sector, tightly integrated with ERP platforms to support end-to-end and final-mile delivery operations. We live … breathe our motto Making Logistics Technology. Better. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. Were looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology ...

redefining software for the logistics, transport, and warehousing industries. Our focus is on delivering high-performance logistics technology that improves planning, execution, and customer communication. We provide specialist solutions for the sector, tightly integrated with ERP platforms to support end-to-end and final-mile delivery operations. We live … breathe our motto Making Logistics Technology. Better. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. Were looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology ...

Customer Success Advisor Location: Gateshead, Tyne and Wear Salary: £25,000 benefits Hours: Full time, office-based (1 day WFH available after 6 months) About the Company We're partnering with a fast-growing organisation within the UK's education technology sector. They are known for delivering innovative digital … collaborative environment where employees are encouraged to develop and contribute to continuous improvement. The Opportunity This is a great opportunity to join an established Customer Success team in a role focused on customer support, account coordination, and administration. As a Customer Success Advisor, you'll ensure customers ...

under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”! You'll play a key role within our Customer Onboarding team, focusing on helping customers achieve value quickly, feel supported from day one, and remain engaged long term. You’ll contribute directly … customer growth, retention, and loyalty by ensuring every new customer starts their journey with confidence. Your responsibilities include: Learner Activation & Onboarding • Set up new customer accounts accurately and on time. • Send welcome communications and guide customers through first login and initial setup. • Provide friendly product ...

department on a journey of transformational change. The Role You will lead and support our team of Implementation Consultants to deliver an exceptional onboarding customer experience, ensuring that customers are supported through a seamless onboarding journey Key Responsibilities • Lead, coach, and develop a team of implementation specialists • Set performance … clients during implementations • Build strong relationships with clients and internal teams (e.g., sales, product, support) • Manage expectations and ensure clear communication throughout projects • Maximise customer retention through ongoing service delivery • Develop and optimise implementation processes, tools, and methodologies • Drive efficiency, scalability, and consistency across projects • Monitor KPIs ...

Premium tyre brands. You’ll play a central role in driving data-led decision-making across the business, leveraging AI-driven insights, predictive modelling, customer segmentation, and advanced reporting to improve campaign performance, customer retention, and operational efficiency. What you’ll be doing: Leading and developing … high-performing analytics team Building and executing strategic analytics plans aligned to commercial objectives Delivering actionable insights across customer, product, and market performance Driving predictive modelling and AI analytics initiatives Supporting campaign optimisation and customer journey improvements Overseeing data governance, reporting accuracy, and GDPR compliance Collaborating closely with ...

learner and client engagement. Maintain CRM records and provide accurate forecasting. Collaborate with marketing teams to optimise lead generation campaigns. Support learner and client retention through proactive communication and follow-ups. Champion the brand in all communications and engagements. Mentor colleagues where appropriate and contribute to team objectives. ...

Role? AS TAM, you’ll play a key role in driving revenue growth across Adobe’s partner ecosystem. Your mission is to own customer renewals, strengthen relationships, and unlock new opportunities through strategic upselling and cross-selling within the Adobe portfolio. This isn’t just another sales job. … market. Your Day-to-Day: Manage top-tier renewals across non-named (CSMB) accounts, ensuring on-time, smooth contract renewals while maintaining a high customer retention rate. Use each renewal as a strategic growth opportunity. Introduce customers to Adobe’s cutting-edge solutions like Firefly, Adobe Express ...

within an assigned portfolio of existing accounts. Identify and execute upsell and cross-sell opportunities within existing customers. Lead renewal conversations to ensure strong customer retention and long-term partnerships. Act as a trusted advisor to customers, understanding their evolving needs and aligning solutions accordingly. Skills Required … demonstration skills, with the ability to communicate complex solutions clearly. Commercially astute with strong negotiation and closing skills. Experience managing and growing existing customer accounts. Ability to balance new business development with account management responsibilities. Highly organised with strong pipeline management and forecasting skills. ...

Reed.co.uk is looking for a Customer Success Manager to join their team in Holborn, London. Overview As a Customer Success Manager you will have a key strategic role within reed.co.uk. As a customer focussed individual you are motivated and engaged by providing service excellence to our clients. … strong credible relationships with our clients by supporting them to optimise and maximise their return on investment (ROI) from our offering Analysing and monitoring customer data to draw insights and optimisations, communicating those findings to clients and adjusting campaigns for better performance Actively organising and managing operational and strategic ...

known brands across retail, leisure, financial services, and the public sector, including a significant number of UK public sector organisations. With an exceptionally high customer retention rate, the business is known for delivering real value and building long‐term client relationships. The culture is ambitious, collaborative … other outreach channels Acting as the first impression of the brand to potential customers Meeting and exceeding weekly KPIs and sales metrics Identifying customer challenges and gathering high‐level business insight Working closely with Marketing and the wider Sales team to build pipeline What They’re Looking For This ...