1 to 25 of 67 Remote/Hybrid Customer Retention Jobs in the UK excluding London

Half is partnering with a fast-growing, investor-backed B2B organisation that's undergoing an exciting period of expansion. They're looking for a Customer Success Manager to build and shape Customer Success function, working closely with the CMO to drive customer retention, loyalty … long-term growth. Location: Surrey Hybrid : 3 days in office Customer Success Manager The opportunity: This is an exciting opportunity to join a rapidly growing, investor-backed business at a pivotal stage of its growth. Reporting directly to the Chief Marketing Officer, you'll play a key role ...

This Digital Customer Success Manager role combines Customer Success, digital marketing and analytics, giving you ownership of customer engagement programmes that drive adoption, retention and growth across a portfolio of SaaS customers. You'll use data, content and automation to deliver customer value … scale while working closely with Product, Marketing and Customer Success teams in a fast-growing software business. Client Details Our client is a global software business that provides technology solutions to retailers, helping them improve store operations, internal communications, task management, and frontline execution. Their platform is used ...

Title: Customer Success and Retention Director Salary: c. £80,000 - £100,000 + discretionary bonus + commission OTE: £110,000 - £120,000 Location: Bath - hybrid, 2-3 days per week in office Join one of the UK's leading Public Sector Procurement SaaS businesses in an Executive … leadership role with ownership of customer success and retention. At Contracts Advance, we're helping organisations across the UK find and win public sector contracts. Since 2008, we've grown into a thriving SaaS business, with more than 3,000 organisations using our software and services to discover ...

Senior Customer Success Manager Salary: £70,000 - £80,000 per annum, plus circa 10%-15% bonus Location: Remote (Bristol HQ) My client is a rapidly growing technology/SaaS organisation offering a unique portfolio of services to the construction sector across the UK and internationally. There is a clear … would lead to a doubling their size over the next 2-3 years as the products and services are commercialised at pace. The Senior Customer Success Manager, a crucial appointment, will ensure customers achieve their desired outcomes while using a product or service, thereby driving customer retention ...

Enterprise Customer Success | Employee Relations | HR Technology | Strategic & Value-add Account Relationships Help Some of the UK's Biggest Employers Transform Employee Relations Do you enjoy building trusted relationships with senior HR leaders and helping organisations navigate complex employee relations challenges? Are you CIPD Level 5 qualified or above … relations, HR or people advisory, and have a strong understanding of UK employment law and the commercial instinct to spot opportunities to create greater customer value? Do you have experience growing customer relationships and ARR through strategic upselling and cross-selling, ideally within B2B SaaS or professional services ...

Senior Consultant – Lifecycle & Customer Growth London/Hybrid5£55,000–£85,000 + bonus Are you an experienced CRM, lifecycle or customer growth consultant who enjoys solving complex marketing challenges? We’re working with one of the UK’s fastest-growing independent digital consultancies, helping ambitious brands improve … customer acquisition, retention and lifetime value through smarter marketing, data and technology. This is a senior client-facing role combining customer strategy, CRM, MarTech and project delivery. You’ll advise recognised brands, build relationships with senior stakeholders and lead projects that turn customer growth strategies ...

Enterprise Customer Success | Employee Relations | HR Technology | Strategic & Value-add Account RelationshipsHelp Some of the UK's Biggest Employers Transform Employee RelationsDo you enjoy building trusted relationships with senior HR leaders and helping organisations navigate complex employee relations challenges Are you CIPD Level 5 qualified or above, with 5+ … relations, HR or people advisory, and have a strong understanding of UK employment law and the commercial instinct to spot opportunities to create greater customer value Do you have experience growing customer relationships and ARR through strategic upselling and cross-selling, ideally within B2B SaaS or professional services ...

through technology. Our software helps thousands of care providers deliver outstanding care, and we're growing rapidly. We're looking for an experienced Senior Customer Success Manager to join our Growth team. This is more than a Customer Success role. You'll become a strategic partner to some … opportunities that genuinely benefit customers, we'd love to hear from you. The Role You’ll take ownership of a portfolio of high-value customer accounts, working closely with senior decision-makers to understand their priorities, challenges and future ambitions. Rather than simply managing renewals, you’ll identify opportunities ...

Strategic Customer Success Manager Salary: £60,000–£70,000 + 10–20% performance-related bonus Location: Remote, UK MFK Recruitment is proud to be working with a well-established global software company to recruit a Strategic Customer Success Manager. Our client provides an AI-powered, code-free testing … well. Over the past six years, MFK Recruitment has placed 16 people with the company, and 10 are still working there today. The Strategic Customer Success Manager will take ownership of a portfolio of strategic, growth and high-potential customers. You will build strong relationships with senior, operational ...

nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.Title: Customer Intelligence AnalystBase location: Belfast, Northern Ireland (Hybrid)Thales:Thales is an analyst-recognized, cybersecurity leader—championing the fight to secure data and applications wherever they reside. … customers and protecting what matters most. Thales—Protect the pulse of your business. Learn more: Summary:Imperva, A Thales Company is seeking a passionate Customer Intelligence Analyst to support our Customer Success organization.This role will identify customer intelligence within our business and make this actionable for Customer ...

Enterprise Customer Success | Employee Relations | HR Technology | Strategic & Value-add Account Relationships Help Some of the UK's Biggest Employers Transform Employee Relations Do you enjoy building trusted relationships with senior HR leaders and helping organisations navigate complex employee relations challenges? Are you CIPD Level 5 qualified or above … relations, HR or people advisory, and have a strong understanding of UK employment law and the commercial instinct to spot opportunities to create greater customer value? Do you have experience growing customer relationships and ARR through strategic upselling and cross-selling, ideally within B2B SaaS or professional services ...

Manager London - hybrid, 2x per week in office) Up to £75,000 + benefits This is an exciting opportunity to shape the future of customer engagement for a well-established consumer brand undergoing significant investment in CRM, loyalty, and digital transformation. You'll take ownership of a high-profile … loyalty programme, lead a talented team, and play a key role in driving customer retention, personalisation, and commercial performance. The Company They are a leading omnichannel retail business with a strong customer focus and a recognised presence across the UK and Ireland. With substantial investment ...

unique, we invite you to join our Electrosonian family. Together, we will continue to shape the future of technology-driven experiences.Main Purpose of PositionThe Customer Success & Onsite Services Manager is responsible for ensuring customers achieve maximum value from their Audiovisual (AV) technology investments while leading the delivery of onsite … managed services across assigned customer accounts.Acting as the primary post-sales relationship owner, the role is accountable for customer satisfaction, service excellence, contract performance, renewals, and long-term account growth. The role also provides direct line management and leadership to Electrosonic's onsite service teams located within customer ...

+ Bonus | Hybrid (London & South East) | FinTech Are you passionate about building long-term customer relationships rather than simply managing accounts? We're working with a fast-growing fintech business that's transforming the way recruitment companies access funding. Through a technology-led funding platform, they help recruitment agencies … improve cash flow, scale their businesses and operate with confidence. As they continue to grow, they're looking to appoint a Senior Customer Success Manager to take ownership of a portfolio of high-value clients, ensuring they maximise value from the partnership while driving long-term retention ...

customers to source effectively, stock efficiently, sell profitably and service competitively.Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited … their own quota, manage pipeline performance, and play a key role in shaping our sales strategy as we scale.You will collaborate closely with Marketing, Customer Success, and Product to improve conversion, retention, and overall customer experience, ensuring our go‐to‐market engine runs smoothly ...

with an established and growing business that is looking for a commercially driven Business Development Manager to take responsibility for developing and managing key customer relationships, identifying new opportunities and driving profitable sales growth across the UK and international markets. This is an additional role as the team … expanding rapidly This is an excellent opportunity for a customer-focused sales professional who enjoys building long-term relationships, winning new business and working closely with technical and R&D/NPD teams to deliver solutions that meet customer needs. The Role As Business Development Manager, you will ...

Reed.ai is looking for a Reed.ai Customer Growth Manager to join their team in Holborn, London. About Us Reed.ai is an early-stage AI company on a mission to transform how people find work and how businesses find talent. We're at an exciting stage of growth, building … environments and want to play a key role in shaping the future of recruitment. Overview We're looking for a high-energy, commercially minded Customer Growth Manager to help scale Reed.ai's customer base and maximise platform engagement. Your mission will be to drive adoption, activation, retention ...

Pattern: Hybrid (office and home working) Salary: 30,000 per annum About Message Direct Message Direct is an award-winning UK contact centre and customer communications provider, delivering exceptional customer service solutions to organisations across a wide range of sectors. We support our clients through inbound customer … services, helping them deliver outstanding experiences to their customers every day. As our business continues to grow, we're looking for a proactive and customer-focused Key Account Coordinator to join our Sales Team. This is an excellent opportunity for someone looking to develop their career within account management ...

Business Analyst - CRM Transformation & Customer Experience Location: Manchester (Hybrid - 1 day per week in the office) Type: Permanent Salary: Competitive + Benefits The Opportunity An exciting opportunity has arisen for an experienced Business Analyst to join a growing organisation undergoing significant customer and digital transformation. You'll play … role in shaping and delivering CRM-led change initiatives, working across Sales, Marketing and Customer Service functions to improve customer journeys, optimise business processes, and drive technology-enabled transformation. The successful candidate will bring strong CRM implementation experience, exceptional stakeholder engagement skills, and a passion for continuous improvement ...

solve problems that nobody else can.Our mission is to elevate brand awareness and drive revenue growth through innovative marketing strategies that captivate audiences, foster customer loyalty and amplify the influence of our brand in the marketplace. 2) The role:We’re looking for a strategic and hands‐on Vice … channels. You’ll work closely with the executive team to translate business goals into high‐impact marketing initiatives that strengthen market position, accelerate customer acquisition, and deepen customer engagement.This is a highly visible leadership role for someone who thrives in a fast‐paced environment, combines creativity with commercial ...

Customer Success Manager Location: Gloucestershire, Herefordshire & Worcestershire (Hybrid with customer visits) Salary: Up to £45,000 + benefits Build relationships. Add value. Help customers grow. We're looking for a Customer Success Manager to join a growing Managed Service Provider supporting organisations across Gloucestershire, Herefordshire and Worcestershire. … additional IT, Cyber Security or Software solutions could improve efficiency, security or business performance. Coordinate with technical and project teams to ensure a seamless customer experience. Proactively manage customer satisfaction, service improvement plans and retention. Act as the voice of the customer internally, ensuring issues are resolved ...

Product Manager - Loyalty - Retail SectorMy global retail client is looking for an experienced Product Manager to sit within their Customer & Loyalty function. You will be focused on customer retention, loyalty, and lifetime value by improving how customer data is captured, connected, and activated across … client's ecosystem. You will do this by driving the technology, data, and product capabilities that create personalised and engaging customer experiences across digital and in-real-life touchpoints. In order to separate yourself from a generic product manager our client ids looking for a candidate who has:Experience ...

Product Manager - Loyalty - Retail Sector My global retail client is looking for an experienced Product Manager to sit within their Customer & Loyalty function . You will be focused on customer retention, loyalty, and lifetime value by improving how customer data is captured, connected, and activated … across our client's ecosystem. You will do this by driving the technology, data, and product capabilities that create personalised and engaging customer experiences across digital and in-real-life touchpoints. In order to separate yourself from a generic product manager our client ids looking for a candidate ...

across the UK Ministry of Defence (MOD), NATO, prime defence contractors and international defence organisations. The role is focused on developing long-term strategic customer relationships, winning profitable contracts and supporting sustainable business growth while ensuring full compliance with defence procurement regulations and security requirements. The successful candidate will … business leads. Develop annual sales and growth plans. Build and maintain a robust opportunity pipeline Monitor market trends, defence spending and procurement programmes. Customer Relationship Management Develop strategic relationships with: UK Ministry of Defence Defence Equipment & Support (DE&S) Defence Infrastructure Organisation (DIO) Prime Contractors Tier 1 and Tier ...

customers to source effectively, stock efficiently, sell profitably and service competitivelyKlipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited … learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.The Customer Success Manager (CSM) is accountable for driving measurable customer outcomes, retention, and long term value across a defined portfolio of customers.This role ...