Customer Support Manager
- Hiring Organisation
- Reed
- Location
- Newbury, Berkshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £32,000 - £45,000 per annum, Inc benefits
proper adoption of our platforms. Conduct product demos and walkthroughs to maximize customer utilization of features. Account Management & Retention: Monitor customer engagement and usage data to proactively address potential issues. Maintain regular communication with customers to ensure their ongoing satisfaction. Collaborate with internal teams to resolve issues swiftly. Supplier … customer renewals and aim for 100% net client retention. Identify and pursue upsell, cross-sell, and renewal opportunities in collaboration with the sales team. Data-Driven Insights: Analyse customer data to make informed decisions and improve service delivery. Develop and maintain reports and dashboards to track customer success ...