2 of 2 Remote Escalation Management Jobs in the UK excluding London

performing teams and delivering exceptional customer communication experiences? Were looking for a Team Lead to drive operational excellence and team development within our Communications Management function. This is a fantastic opportunity to combine leadership responsibilities with hands-on involvement in technical delivery, making a real impact on both team … Purpose of the Development Team Leader Role The Team Lead ensures delivery excellence and team effectiveness by managing workload distribution, acting as the primary escalation point for delivery issues, and supporting professional growth within the team. Youll work closely with the Service Delivery Lead and other stakeholders to maintain ...

acceptance and satisfaction. Deliver on-site and remote installations, ensuring minimal disruption to client operations. Provide post-installation support, including troubleshooting, issue resolution, and escalation management. Maintain accurate project documentation, update CRM and ticketing systems, and ensure thorough handover to support teams. Stay up to date with emerging Unified … equivalent experience. Microsoft certifications (Teams, Teams Voice) essential; Gamma Horizon certification or equivalent experience highly desirable. Prince2 Foundation/Practitioner or other project management qualifications desirable. Strong understanding of Unified Communications technologies and principles. Hands-on experience with Microsoft Business Voice and ideally, Gamma Horizon solutions. Proficiency in Microsoft ...