5 of 5 Remote/Hybrid Escalation Management Jobs in the UK excluding London

Service Delivery and Performance Manager An excellent opportunity for an experienced operational leader to oversee service delivery, performance management, and quality assurance across multiple funded programmes within a domestic energy advice service. If youve also worked in the following roles, wed also like to hear from you: Operations Manager … continuous improvement. The Service Delivery and Performance Manager will play a key role in performance reporting, quality assurance, and stakeholder engagement, acting as an escalation point and ensuring strong outcomes for service users and funders alike. APPLY TODAY Ready to make your next career move? Apply ...

required to join a team that leads the response to high priority customer escalations/incidents. The team operates globally, ensuring consistent, high quality management of business critical incidents for strategic enterprise customers. The role ensures rapid resolution, maintains executive level communication, and contributes to continuous improvement … global critical situations process. This position requires excellence in communication, stakeholder management, and cross team coordination. Candidates must be citizens of the UK, USA, Canada, Australia, or New Zealand and must be based in the UK. Key Responsibilities Critical Situation Ownership Lead and manage critical customer escalations, ensuring adherence ...

strong analytical skills Must be proficient with analyzing log files and standard debugging concept Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management Excellent communication skills (verbal and written) Code debugging Code debugging and troubleshooting Network and Operating System debugging skills ...

with a real chance of progression with the business. Key responsibilities 3rd Line Support: Perform advanced troubleshooting and provide resolutions for complex IT issues. Escalation Management: Act as the highest point of escalation in the Service Desk team to support our Level 1 and Level 2 engineers. … Incident Management: Manage and resolve high-priority incidents, ensuring minimal downtime and disruption. System Administration: Maintain and administer critical IT systems, including servers, networks, storage solutions and applications. Project Involvement: Participate in IT projects, providing technical expertise for system upgrades, deployments, migrations and client onboardings. Shift Working: Work ...

. Configure and manage APIs, web services, and middleware for seamless data exchange. Lead complex integrations such as CMDB reconciliation, auto-ticketing, and identity management . Own technical delivery across multiple projects , ensuring governance and quality standards. Conduct risk assessments , manage dependencies, and implement mitigation strategies. Balance customization vs. … delivery planning, timelines, and resource allocation . Drive Agile execution models (Scrum, iterative releases) for BMC Helix implementations. Provide status reporting, stakeholder communication, and escalation management . Validate solution performance through E2E testing, UAT, and go-live readiness . Implement monitoring and health checks for CMDB and ITSM ...