7 of 7 Remote Freshdesk Jobs in the UK excluding London

and experience of working with SageX3 Experienced in a customer-facing role, diagnosing and resolving software issues with Sage X3, and ideally finance experience Familiarity with ticketing systems (e.g. Freshdesk, Jira, Zendesk, or ServiceNow) Strong communication skills, with the ability to explain technical concepts to non-technical users Analytical and methodical approach to troubleshooting and software problem resolution Solid understanding More ❯

skills. Strong analytical and problem-solving abilities, with a desire to learn. Ability to work collaboratively and independently in a remote, fast-paced environment. Familiarity with helpdesk tools (e.g., Freshdesk, Zendesk) and support workflows is advantageous. Even better if you Have familiarity with helpdesk tools and support workflows. The Bigger Picture We value professional experience and qualifications but are committed More ❯

VPNs) Ability to support Apple technology confidently Full UK driving licence and own transport Based in or near Harrogate Desirable: Windows Server administration RMM tool experience (e.g., Datto, Zendesk, Freshdesk) Knowledge of patch management, scripting, and automation Experience with Microsoft CRM, SQL, or .NET Previous work in healthcare or regulated industries What's in it for me? Hybrid working More ❯

action Strong leadership, communication, and interpersonal skills Calm under pressure with conflict resolution and decision-making skills Experience with APIs, integrations, cloud solutions, and support tools (e.g., Zendesk, Intercom, Freshdesk) Solid understanding of CRM and support ticketing systems Excellent problem-solving skills and attention to detail What We Offer: A salary of £35,000 - £40,000 plus bonus depending on More ❯

and SQL Server Management Studio Basic C#/.NET programming and OOP knowledge Proven technical support experience, ideally in SaaS or software development Familiarity with ticketing systems (e.g., Zendesk, Freshdesk) and CRM tools like HubSpot Working knowledge of HTML, CSS, JavaScript, and Microsoft Azure Experience with TDD, BDD, and unit testing frameworks (SpecFlow, MS Test, XUnit) Excellent communication skills for More ❯

experience with the following: Microsoft 365 suite, particularly SharePoint and Teams SaaS application management, including tools such as Adobe Creative Cloud and SendGrid Service desk and ticketing systems, preferably Freshdesk or similar Understanding of software development life cycles (SDLC) and supplier management Awareness of IT security principles and best practices Ability to promote and support adoption of emerging Microsoft technologies More ❯

a positive role model and mentor for junior engineers. Technical Support: Provide customer support in line with warranty and maintenance contracts. Log and manage all support cases using the FreshDesk system. Perform fault analysis, resolution, and liaise with software development where required. Manage customer expectations sensitively in technical and occasionally political environments. Sales Support: Provide technical input for bids and More ❯