1 to 25 of 91 Remote/Hybrid ITSM Jobs in the UK excluding London

Skills & Experience Proven experience in IT Service Transition/Service Delivery roles Strong understanding of ITIL frameworks and Service Management principles Experience with ITSM tools (e.g. ServiceNow, JIRA) Experience working in both Agile and Waterfall environments Strong knowledge of service design and operational readiness Experience defining and managing SLAs, OLAs ...

tools * Windows and macOS endpoints * Microsoft 365 (Teams, Outlook, OneDrive, SharePoint) * Mobile device management tools such as Intune or Jamf * ServiceNow or comparable ITSM platforms * Basic networking concepts (TCP/IP, DNS, DHCP) * Backup and data protection solutions * Exposure to Azure or AWS is a plus AI and automation mindset ...

contributing to root cause analysis, and driving improvements to prevent recurring issues. Your ability to document infrastructure designs, create operational guides, and support rigorous ITSM practices (Incident, Problem, and Change Management) will be essential to the success of this role. This is a strategically important position within the wider Enterprise ...

supporting assurance activities or government-mandated reviews (e.g. GovAssure, Secure by Design). Knowledge of Incident Management, Vulnerability Assessments, SIEM & SOC Systems. Familiarity with ITSM workflows and change control procedures Experience designing or reviewing secure software supply chain and CI/CD security . Ability to interpret CVEs, CVSS scores ...

summary The IT Service management team provides business-critical support for systems and services, to UKHSA business users at all locations at which UKHSA staff work. ICT Engineers will provide both technical and non-technical expertise in the development and operation of ICT support to end users within the UKHSA ...

updates and technical guidance to users and stakeholders Escalate when Required : Work with senior engineers, providing detailed diagnostics and analysis Maintain Documentation: Accurately update ITSM systems and contribute to knowledge sharing Support Service Desk: Assist with ticket triage and inbound calls during peak periods CANDIDATE REQUIREMENTS Previous experience ...

Device Management (MDM) platforms across desktop and mobile devices Ability to script and automate (e.g. Python, PowerShell) to improve efficiency and reliability Experience with ITSM/ticketing systems and best practices in service management and reporting Strong analytical mindset with the ability to troubleshoot complex issues and deliver long-term ...

coaching, and team-development skills Ability to remain calm, structured, and solutions-focused under pressure Strong communication and customer-relationship skills Experience with modern ITSM platforms (Halo, ServiceNow, Freshservice, Autotask, etc.) Solid technical grounding across Microsoft 365, Azure, networking, and general infrastructure Why This Role Stands Out Opportunity to join ...

This will include: SRE Operating Model & Ways of Working : Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery. Reliability Measures (SLIs/SLOs) & Error Budgets : Establish service measures and targets ...

roadmap covering systems, infrastructure, and digital services Operational Excellence Oversee day-to-day ICT operations, ensuring high availability, performance, and user satisfaction Lead IT service management, monitoring performance and driving continuous improvement Ensure systems and services meet the needs of staff, volunteers, and stakeholders Digital Transformation Drive innovation through ...

post-incident reviews and lessons learned. Identify recurring issues and recommend long-term improvements. Ensure incidents and vulnerabilities are correctly logged and tracked within ITSM systems. Collaboration & Escalation Work closely with Incident Managers, Security specialists, and Level 3 Infrastructure and Network teams. Act as a senior escalation point for Level ...

levels, both written & face to face Team player but also happy to work alone at times. Demonstratable experience of 1 line support: Experience of ITSM ticketing systems, working with SLA’s and prioritizing incidents. Experience supporting both deskside and remote users Hours and Days: Monday to Friday, 37.5 hours ...

relationships. Drive continuous improvement and operational efficiency initiatives. REQUIRED SKILLS: Previous experience in an MSP is highly desirable Experience in Service Delivery or IT Service Management Solid technical understanding of IT support environments Experience and knowledge of using ITIL v3/v4 best practice Excellent communication and stakeholder-management skills ...

commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (3 years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments ...

managing multiple customers/accounts Proficient in Microsoft Office applications Experience working with P&L and understanding commercial impacts Familiarity with ServiceNow or similar ITSM platforms Strong Negotiation and Influencing Skills Exceptional Communication Skills If you have the required skills and experience as a Service Delivery Manager and are interested ...

with protective Security applications - access control, CCTV, Intruder detection and PSIM - Experienced people manager, across wide range of capability levels - Proven capability in IT Service Management/Ownership (Service, Incidents, Problems, Changes, Release, Risks, Data etc) - Evidence of large scale/global technology transformation, service introduction and/or service ...

major cloud migration programme. Design, engineer, and implement cutting-edge endpoint security solutions utilising Trellix, BeyondTrust, and CrowdStrike. Deploy enterprise security solutions via ITSM systems, including Remedy and ServiceNow change control. Produce high-quality technical documentation, workflows, and support materials. Collaborate with security vendor consultants and Technical Account Managers ...

aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server ...

IT services environment - Strong team leadership and development experience - Practical experience with ISO/IEC 20000-1 aligned service management - Strong understanding of ITSM processes (incident, problem, change, request) - Experience managing SLAs, reporting, and service performance - Strong stakeholder and customer management skills - Ability to handle escalations and complex service issues ...

knowledge of Microsoft 365 administration and troubleshooting Strong customer service and communication skills Experience using IT ticketing systems Exposure to ITIL or structured IT service management frameworks - desirable Calm and structured when handling incidents or customer queries Strong at prioritisation and managing multiple tickets effectively Customer-focused with a professional ...

skills Ability to troubleshoot remotely and desk-side Comfortable working rotating shifts, including early starts, late finishes and weekends Experience using ServiceNow (or similar ITSM tools) preferred ...

platform optimisation initiatives Key Skills: 8+ years’ experience as a Product Owner or Business Analyst on ServiceNow Strong knowledge of ServiceNow modules such as: ITSM ITOM HRSD CSM Solid understanding of: ServiceNow platform capabilities (workflows, Flow Designer, CMDB, integrations) Licensing and platform constraints Proven experience in: Backlog management and prioritisation ...

Excellent communication skills with a calm, professional approach Ability to follow structured processes and maintain accurate records Desirable: Familiarity with ITIL or other IT service management frameworks Experience working in structured or standards-driven environments What's on Offer Hybrid working (3 days office/2 days remote) Company pension ...

budget ownership.? Experience operating within risk, compliance and audit frameworks in regulated environments, both internally and with external partners.? Strong familiarity with ITIL/ITSM practices, service management and operational governance.? Strategic thinker with strong execution discipline and results-driven mindset.? Pragmatic, adaptable and proactive, comfortable operating in fast-paced ...

detail. Ability to work calmly under pressure during critical incidents. Desirable Skills & Certifications ServiceNow Certified Implementation Specialist - Security Incident Response (preferred). ITIL or ITSM certification. Background in Cyber Security, SOC operations, or Security Engineering. Experience with ServiceNow Vulnerability Response or Threat Intelligence modules." If you are interested in this ...