1 to 25 of 208 Remote/Hybrid ITSM Jobs in the UK excluding London

HALO ITSM Configuration Specialist – Contract Remote UK | 9 Months | Outside IR35 | ASAP HALO ITSM | Workflow Design | Workflow Configuration | ITSM | Business Analysis | API Integrations Are you an experienced HALO ITSM Configuration Specialist with strong hands-on experience designing and building workflows within HALO? We're looking for a HALO ITSM specialist … build the workflows yourself – owning delivery from discovery through to UAT and go-live. What You'll Be Doing Designing and configuring HALO ITSM workflows, ticket types, SLAs, custom fields, portal forms, approval processes and conditional routing, alongside requirements gathering, process mapping, testing and UAT. You'll also work with ...

heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and results-driven Level 1/Level 2 IT ...

hybrid environments (e.g. on-premise, cloud, SaaS).* Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform.* Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate).* Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. ...

knowledge across firewalls, Wi-Fi, TCP/IP, DNS, DHCP, and experience implementing internet and email filtering solutions. Experience working with ITIL frameworks and ITSM tools to deliver high-quality support services. Proven ability to work autonomously, manage competing priorities, and take ownership of complex technical issues. Excellent troubleshooting, analytical ...

Experience automating and integrating with Active Directory, Exchange Online, Azure AD/Entra ID, and related Microsoft technologies. Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST APIs, and OAuth-based integrations. Knowledge of Microsoft SCOM integration, alert processing, event management workflows, and monitoring tool ...

Experience automating and integrating with Active Directory, Exchange Online, Azure AD/Entra ID, and related Microsoft technologies. Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST APIs, and OAuth-based integrations. Knowledge of Microsoft SCOM integration, alert processing, event management workflows, and monitoring tool ...

contribute to the enhancement of Service Desk processes. Ensure all incidents, requests, and technical activities are accurately recorded within the IT Service Management (ITSM) system. Maintain high levels of customer service while managing competing priorities in a fast-paced technical environment. Keep technical knowledge current by maintaining awareness of emerging … problem management activities. Strong leadership, mentoring, and coaching skills with the ability to support and develop technical colleagues. Experience using IT Service Management (ITSM) platforms such as Halo, ServiceNow, Ivanti, or equivalent. Excellent analytical, troubleshooting, and problem-solving skills. Strong communication and stakeholder management skills with the ability to explain ...

support teams for resolution Adhere to customer’s and Computacenter’s Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system ...

support teams for resolution Adhere to customer’s and Computacenter’s Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system ...

Timescale Risk Analysis. Organisational definition and management. Project Management methodologies such as Agile, Scaled Agile and Waterfall. Tools such as MS Project. IT service management approaches such as ITIL v4. THE PERSON Experience of Project Management in Defence & Security and/or other Government Departments. Degree (or equivalent ...

working within Agile, DevOps, or product-focused delivery teams. Experience using infrastructure monitoring and performance management platforms. Working knowledge of Jira, Confluence, and IT Service Management tooling. Experience managing platform certificates and secure communications across enterprise environments. Proven experience delivering platform upgrades, migrations, and transformation initiatives. Good understanding of hybrid ...

resolving issues and improving processes. Excellent communication skills with the ability to support and engage colleagues at all levels. Knowledge of ITIL or IT Service Management principles would be beneficial. Relevant Microsoft, CompTIA or ITIL certifications would be advantageous. Benefits: Competitive salary – aligned with your skills and experience Pension scheme ...

supplier IT environments. Strong understanding of SIAM principles, supplier governance, and the management of service requests across multiple suppliers and service towers. Knowledge of ITSM best practices, including Request Management, Incident Management, Service Level Management, and Supplier Management, with a good understanding of ITIL frameworks. Experience monitoring service request performance ...

performance data, identify trends, and drive continual improvement initiativesExperience facilitating Change Advisory Boards (CABs) and engaging with technical, operational, and business stakeholdersStrong understanding of ITSM practices, particularly Change, Release, Incident, Problem, and Configuration ManagementProven ability to challenge and influence suppliers to ensure changes are planned, documented, and implemented in accordance ...

across Windows, macOS, and Linux (including Microsoft Entra ID, Intune, JAMF, Microsoft 365, and endpoint security tooling) Strong service management discipline including SLA ownership, ITSM process design, and experience operating a ticketing platform such as Jira Service Management or equivalent Track record of building metrics‐driven support operations and reporting ...

across Windows, macOS, and Linux (including Microsoft Entra ID, Intune, JAMF, Microsoft 365, and endpoint security tooling)Strong service management discipline including SLA ownership, ITSM process design, and experience operating a ticketing platform such as Jira Service Management or equivalentTrack record of building metrics-driven support operations and reporting outcomes ...

supplier IT environments.Strong understanding of SIAM principles, supplier governance, and the measurement and management of service performance across multiple suppliers and service towers.Knowledge of ITSM best practices, including Service Level, Incident, Problem, Change, and Supplier Management, with a good understanding of ITIL frameworks.Experience producing, analysing, and presenting service performance reports ...

multi-supplier IT environments. Strong understanding of SIAM principles, supplier governance, and the coordination of services across multiple suppliers and support teams. Knowledge of ITSM best practices, including Incident, Knowledge, Problem, Service Level, and Supplier Management, with a good understanding of ITIL frameworks. Experience analysing incident trends, recurring issues ...

technology platforms.Demonstrable experience managing CMDB governance, asset lifecycle management, configuration audits, and data quality initiatives to ensure accurate and reliable configuration information.Strong knowledge of ITSM best practices, including SACM, Change, Incident, Problem, Release, and Service Level Management, with a solid understanding of ITIL frameworks.Ability to analyse configuration, asset, and service ...

within complex multi-supplier IT environments.Strong understanding of SIAM principles, supplier governance, and the coordination of services across multiple suppliers and support teams.Knowledge of ITSM best practices, including Incident, Knowledge, Problem, Service Level, and Supplier Management, with a good understanding of ITIL frameworks.Experience analysing incident trends, recurring issues, and knowledge ...

IT environments.Strong understanding of SIAM principles and multi-supplier service delivery models.Ability to analyse service availability data and drive continual improvement initiatives.Strong knowledge of ITSM practices including Incident, Problem, Change, Service Continuity, and Availability Management.Experience managing service risks, resilience requirements, and critical service dependencies.Strong stakeholder management, analytical, problem-solving ...

identify trends, risks, constraints, and optimisation opportunities.Experience producing capacity forecasts, service performance reporting, and presenting insights to technical and business stakeholders.Strong understanding of ITSM practices, particularly Capacity, Incident, Problem, Change, and Service Continuity Management, supported by knowledge of ITIL frameworks.Strong analytical, stakeholder management, problem-solving, and communication skills, with experience ...

National with 5 years of continuous residence ServiceNow certifications at minimum: CIS HRSD with demonstrable experience Beneficial certifications; ServiceNow Certified System Administrator, CIS ITSM Proven Experience Working On At least one large global/international ServiceNow implementation, OR Multiple end-to-end smaller ServiceNow deployments focussing on key employee ‘moments ...

Cyber Essentials Plus (CE+) is advantageous. Strong leadership, coaching and team management skills. Excellent communication and stakeholder management abilities. Good understanding of IT service management principles (ITIL desirable). Ability to work effectively with Development, QA and Infrastructure teams. Strong analytical, problem-solving and decision-making skills. Highly organised, client ...

improvement. Strong communication skills with experience engaging technical and non‐technical stakeholders at all levels of an organisation. Knowledge of ITIL or other IT Service Management frameworks, with experience supporting change management and problem management processes. Relevant Microsoft, CompTIA or ITIL certifications would be advantageous. Benefits Competitive salary – aligned with ...