Exeter, Devon, United Kingdom Hybrid / WFH Options
Met Office
troubleshooting complex issues and acting as an escalation point, mentoring junior staff, and conducting regular performance and training reviews to maintain and improve upon the high standards expected. ITServiceManagement & Reporting: ITIL Framework proficiency: In-depth knowledge and practical experience working within an ITIL-aligned service delivery model, including incident, problem, and change management processes. ServiceNow experience:Proven ability More ❯
Haywards Heath, Sussex, United Kingdom Hybrid / WFH Options
First Central Services
Desktop. Proven expertise in scripting and automation tools (PowerShell, Python, Graph API). Demonstrated ability to implement and maintain AI-based support systems and experience platforms. Advanced knowledge of ITSM, Agile, and integration pipelines. Strong experience managing and remediating digital experience via DEM tools. Track record in delivering solutions with backlog management tools (Azure DevOps/Jira) in Agile and More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
First Central Services
Desktop. Proven expertise in scripting and automation tools (PowerShell, Python, Graph API). Demonstrated ability to implement and maintain AI-based support systems and experience platforms. Advanced knowledge of ITSM, Agile, and integration pipelines. Strong experience managing and remediating digital experience via DEM tools. Track record in delivering solutions with backlog management tools (Azure DevOps/Jira) in Agile and More ❯
Jersey, Channel Islands, England, United Kingdom Hybrid / WFH Options
Elearning Recruitment
Jersey office. Acts as the primary escalation point for unresolved IT issues within the Jersey location. Supports the global ITService Delivery team in the implementation and observance of ITSM practices, including Incident, Service, Problem, and Change Management. Assists with aligning local IT operations to relevant standards such as ISO 27001 and ITIL v4. Coordinates with the broader IT team More ❯
Cambridge, Cambridgeshire, England, United Kingdom Hybrid / WFH Options
Birketts LLP
updated with the latest trends and technologies in endpoint management and recommend improvements The candidate Experience working within an ITService Desk or Desktop Support role. Experienced with using ITSM tools preferred Excellent troubleshooting, problem-solving and analytical skills. Proficiency in endpoint management tools (e.g. Microsoft Intune, Autopilot). Microsoft Technologies e.g. Windows OS, Active Directory, Entra ID, Office More ❯
Birmingham, Leeds, Liverpool, London, United Kingdom Hybrid / WFH Options
UK Health Security Agency
Digital DevOps division), data centre services, and operating system management. Networking responsibility encompasses LAN, Corporate WAN, Corporate WiFi, and secure access capability. The role is accountable also for ITServiceManagement, leading the provision of the common 1st line service desk, 2nd line on site support teams, service delivery design and management, and continual service improvement. This role has … They will also be responsible for defining UKHSA's product/platform offer to meet UKHSA's business strategy and needs with respect to workplace applications/platforms, ITservicemanagement and infrastructure and networks. About us We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including … ukhsa/careers Job description Job responsibilities They will manage and improve the security, cost-effectiveness, availability and resilience of the service provision of workplace applications/platforms, ITservicemanagement, infrastructure (partnering with Digital DevOps), networks and transitional service agreements with receiver organisations on behalf of CDO for the consumption of all UKHSA staff and receiver organisations, as appropriate More ❯
service performance and customer satisfaction. • Create customer excitement. Stimulate customer demand by ensuring service roadmaps continue to evolve (work with operational teams to support you). • Develop an ITServiceManagement Plan (ITIL process delivery) to improve service consistency and reliability. Owning and delivering key processes including change, problem, and major incident management Skills/Experience: Experience of Project and More ❯
Haywards Heath, Sussex, United Kingdom Hybrid / WFH Options
First Central Services
Duty) Senior IT experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving More ❯
Salford, Manchester, United Kingdom Hybrid / WFH Options
First Central Services
Duty) Senior IT experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
First Central Services
Duty) Senior IT experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving More ❯
Basingstoke, Hampshire, United Kingdom Hybrid / WFH Options
InstaVolt
with at least 5 years in a leadership role. Proven experience managing enterprise IT systems, cloud platforms, and service desk operations in a 24 7 environment. Strong knowledge of ITSM frameworks and modern collaboration tools (e.g., M365, Slack, Jira). Experience in high-growth, regulated, or infrastructure-heavy industries such as EV, energy, utilities, or transportation. Passion for sustainability and More ❯
Alderley Edge, Cheshire, North West, United Kingdom Hybrid / WFH Options
Niche Employment Solutions Limited
Azure and cloud environments. A good understanding of identity and access management (Azure AD, MFA, SSO). Excellent problem-solving and communication skills. ITIL certification or knowledge of ITservicemanagement is a plus. Whats In It for You: Competitive salary: £32,000 £35,000 (depending on experience) Car allowance Incentive and bonus opportunities Enhanced pension scheme Wellness programme and More ❯
Chorley, Lancashire, United Kingdom Hybrid / WFH Options
Telent
contract management knowledge Confident in using Microsoft Office, particularly MS Excel and MS Word Proactive, organised, and solutions-oriented Able to manage multiple contracts and priorities Familiarity with Remedy ITSM and document management systems (ongoing training provided) What we offer: 26 days annual leave, and public holidays Company pension scheme FlexBens platform Family-friendly policies and occupational health support Access More ❯
Chorley, Lancashire, North West, United Kingdom Hybrid / WFH Options
Telent Technology Services Ltd
contract management knowledge Confident in using Microsoft Office, particularly MS Excel and MS Word Proactive, organised, and solutions-oriented Able to manage multiple contracts and priorities Familiarity with Remedy ITSM and document management systems (ongoing training provided) What we offer: 26 days annual leave, and public holidays Company pension scheme FlexBens platform Family-friendly policies and occupational health support Access More ❯
Newcastle upon Tyne, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
Desirable Awareness of digital channel shift and approaches. Analysis and investigation of ICT issues, within new and existing services to enable business continuity and resolve major incidents Experience of ITSM tools, design configuration or operation Experience Essential Performing a range of varied work activities in a variety of structured environments Communicating technical information to both technical and non-technical people. … Any additional experience of business or IT work outside of degree would be beneficial. Presenting to groups of people Meeting strict service requirements (KPIs, SLAs, OLAs). Experience of ITSM tools, design configuration or operation Experience of tools such as SCCM, MDM, office365 and Anti-Virus Experience of a range of IT operating systems and applications used within a business More ❯
Preston, Lancashire, United Kingdom Hybrid / WFH Options
JAM Recruitment
or IT product management. Deep expertise in Microsoft 365 (Teams, SharePoint, OneDrive), collaboration tools, and workplace technologies. Experience managing complex supplier relationships and delivering at scale. Strong knowledge of ITSM (e.g. ServiceNow), Agile delivery, and service design frameworks. Ability to lead transformation in secure, regulated environments. Strategic thinker with a user-first mindset and strong stakeholder management skills. Understanding of More ❯
Microsoft Certified Professional level and proven experience of applying these qualifications) ITIL Foundation Comptia A+ and/or N+ or equivalent qualification Significant experience of working in an ITservicemanagement environment A good understanding of ITIL v4 servicemanagement procedures and processes Active Directory management/administration Desirable Cisco CCST/CCNA Experience Essential Working knowledge of Microsoft desktop More ❯
City, Cardiff, United Kingdom Hybrid / WFH Options
Additional Resources
and benefits. You will be responsible for: Delivering 1st and some 2nd line IT support to users across the UK Logging, tracking, and resolving incidents through ITservicemanagement tools Administering Active Directory and Azure EntraID (formerly Azure AD) Installing, configuring, and troubleshooting hardware such as laptops, desktops, printers, and scanners Supporting network connectivity and infrastructure including LAN, WAN, VPNs … Microsoft technologies including Active Directory, Windows 10/11, Office 2016/O365 Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups Experience using ITSM ticketing tools in an enterprise or high-volume environment Working within ITIL principles and contributing to continual service improvement Knowledge of desktop security tools including antivirus and site certificates Eligibility More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Additional Resources
and benefits. You will be responsible for: Delivering 1st and some 2nd line IT support to users across the UK Logging, tracking, and resolving incidents through ITservicemanagement tools Administering Active Directory and Azure EntraID (formerly Azure AD) Installing, configuring, and troubleshooting hardware such as laptops, desktops, printers, and scanners Supporting network connectivity and infrastructure including LAN, WAN, VPNs … Microsoft technologies including Active Directory, Windows 10/11, Office 2016/O365 Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups Experience using ITSM ticketing tools in an enterprise or high-volume environment Working within ITIL principles and contributing to continual service improvement Knowledge of desktop security tools including antivirus and site certificates Eligibility More ❯
Exeter, Devon, United Kingdom Hybrid / WFH Options
Manchester Digital
nature - An understanding of supporting hardware, software, and operating systems in a modern Enterprise environment, with examples of your experience in at least four of the following technical domains: -ITSM Tool usage for Incident Management, and workign in an ITIL framework. -Microsoft Operating Systems support (Windows 10,11 or Windows Server 2016, 2019, 2022) -Hardware installation andsupport(Laptop builds & upgrades More ❯
about service quality and operational integrity, this is your opportunity to make a real impact in a collaborative, forward-thinking environment. On a typical day you will The ITServiceManagement and Business Operations Analyst will be responsible for delivering and assisting with a range of tasks: Support the delivery of ServiceManagement practices, which include incident management, problem resolution More ❯
Bracknell, Berkshire, South East, United Kingdom Hybrid / WFH Options
Anson Mccade
Key Responsibilities • Lead and develop a diverse IT support team across 1st-3rd Line functions • Oversee daily operations and service desk workflows, enforcing SLAs and KPIs • Drive automation through ITSM tooling and continuous improvement initiatives • Represent the team in Change Advisory Boards and incident escalation reviews • Coordinate software release and patch management cycles • Track performance metrics, write management reports, and More ❯
1 Kings Court, Kingsway South, Team Valley Trading Estate, Gateshead, England Hybrid / WFH Options
LM GLOBAL TELECOMS LTD
Problem Resolution: Resolve issues related to desktop and laptop computers, operating systems, software applications, printers, and peripheral devices. Incident Management: Log incidents and service requests accurately in the ITservicemanagement system. Track and monitor progress to ensure timely resolution. Escalation: Escalate unresolved or complex issues to 2nd Line Support or other relevant IT teams, providing detailed documentation of the More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Lorien
of Workday HCM and Workday Finance implementations), modern Data platform and Business Intelligence (BI) skills Good technical, infrastructure and security architecture skills including good understanding and awareness of ITservicemanagement (e.g. ITIL) and IT governance (e.g. CoBIT) frameworks Good technical skills and awareness of web/digital technologies and the business advantages of varying technology and operational approaches to More ❯
Leicester, Leicestershire, England, United Kingdom Hybrid / WFH Options
Oliver James
and data validation. Solid understanding of application testing methodologies, defect tracking, and release management. Demonstrated ability to investigate and resolve issues methodically and independently. Familiarity with incident management and ITSM tools (e.g., ServiceNow, JIRA). Experience working in Agile or DevOps environments is a plus. Excellent communication and leadership skills. Bachelor's degree in Computer Science, Information Technology, or a More ❯