Chippenham, England, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
Cloud IT Solutions Technical Consultant Service Desk Consultant Permanent Chippenham Onsite/Hybrid Working £45,000 - £80,000 DOE Must Drive - Happy to Travel as needed. You will be an experienced Technical Consultant with a methodical approach to problem-solving more »
Belfast Metropolitan Area, United Kingdom Hybrid / WFH Options
Hayward Hawk
Diagnose and resolve technical issues, escalating to higher support tiers when necessary. Manage and document all service requests and incidents using ITServiceManagement (ITSM) tools. Ensure timely and effective communication with clients, keeping them informed of progress and any changes. Collaborate with other IT teams to identify and implement … Skills and Experience Proven experience as a Service Desk Analyst or similar role in an enterprise environment. Strong understanding of ITIL principles and ITServiceManagement best practices. Proficiency in using ITSM tools (e.g., ServiceNow, Jira Service Desk, BMC Remedy). Excellent troubleshooting skills and the ability to work under more »
Warrington, England, United Kingdom Hybrid / WFH Options
ECW Search
support both their internal operations and those of their clients. The Role The ideal candidate would be someone who has recent experience working with ITSM tools or other large Enterprise systems, undertaking functional testing and the creation of user-facing documentation. The primary objective for this role is to ensure more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
SF Recruitment (Tech)
months. This ServiceNow Consultant should have most of the following key skills: - Strong technical knowledge of ServiceNow plus a wider understanding of ITSM - Extensive client facing experience with the ability to design and deliver end to end enterprise level servicemanagement solutions - Ability to create engaging solution design and demos … of joining a dynamic, autonomous company with excellent progression opportunities then please click apply now to be considered. ServiceNow Consultant Birmingham (remote) Solution design, ITSM, servicemanagement, 4me, ServiceNow, roadmap, software development, demos more »
Southampton, Hampshire, South East, United Kingdom Hybrid / WFH Options
Ordnance Survey Limited
Azure DevOps Cloud Technologies such as Azure or AWS Virtualisation technologies such as VMware vSphere, ESXi, and vCenter Automation using Ansible, Puppet, or PowerShell ITSM tools Please include a CV and covering letter outlining your skills and experience in the above requirements. The rewards We want you to love what more »
Abingdon, Oxfordshire, South East, United Kingdom Hybrid / WFH Options
UK Atomic Energy Authority
and service requests to completion within a team environment. The role requires supporting or adhering to ITIL best practice or effective ITservicemanagement (ITSM), which helps maintain high standards of service delivery with an emphasis on timely and efficient management of incidents and service requests. Additional Responsibilities: - In person … support for predominantly Microsoft Windows, but also some MacOS and Linux. - Manage tasks and activities using a range of tools and processes, including ITServicemanagement software. - Assist with the development of processes and procedures to assist the support team tasks and activities. - Produce knowledge articles for inclusion into the … ITSM tool to aid and promote user self-service. Qualifications Essential Requirements: - A-level or equivalent (e.g., Apprenticeship, BTEC, HNC) in an IT or science related subject. - Good knowledge of Microsoft Windows operating systems Windows 10,11. - Good knowledge and experience of office-based software systems MS Teams, Outlook, Word more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
SF Recruitment (Tech)
months. This Solution Architect should have most of the following key skills: - Strong technical knowledge of ServiceNow plus a wider understanding of ITSM - Extensive client facing experience with the ability to design and deliver end to end enterprise level servicemanagement solutions - Ability to create engaging solution design and demos … of joining a dynamic, autonomous company with excellent progression opportunities then please click apply now to be considered. Solution Architect Birmingham (remote) Solution design, ITSM, servicemanagement, 4me, ServiceNow, roadmap, software development, demos more »
Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
Cognizant
to join our multinational corporation with a focus on excellence in delivery management. The ideal candidate will bring a wealth of experience in ITservicemanagement, project stakeholder management, planning and delivery. This role is pivotal in ensuring the successful execution of projects, enhancing customer satisfaction, and driving continuous improvement … in our delivery processes. Essential Skills: Experience: Senior Experience required Required Skills: ITServiceManagement, Delivery Management and Project Stakeholder experience required Management Domain Skills: Planning and Delivery The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Reed Technology
knowledge in performance Management: Service Level Agreements, Key Performance Indicators, and Continual Service. Hands-on experience within complex ICT Service environments. Familiarity with ITServiceManagement toolsets. Proven ability to manage complex relationships and situations. Understanding of IT-related procurement processes. Degree level education or equivalent in Contracts Management, or more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Ingeus
will be doing as our Digital Support Technician: Provide support and diagnosis of customer queries via email, telephone, and in-person or by agreed ITSM Tools (Service Now) Monitor ticket reports and follow up on escalation with relevant Service Now support groups to ensure tickets are resolved in a timely … To be a Digital Support Technician, we will need: A good understanding of Microsoft Azure environments, Office 365 & Networking Ideally experience of Service-Now, ITSM and associated toolsets Excellent reporting and analytical problem-solving skills. At Ingeus, weve spent time listening to our employees to build our benefits package more »
Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
Met Office
We're looking for an exceptional Service Delivery Manager to help us make a difference to our planet. As our Service Delivery Manager, the job may be suitable for hybrid working, which is where an employee works part of the more »
Eastleigh, Hampshire, South East, United Kingdom Hybrid / WFH Options
Hays
with internal stakeholders to ensure all aspects of the projects are identified. You will be looking to implement IT training systems and implement ITServiceManagement tools. Daily duties and responsibilities include collecting, comparing, and evaluating project data allowing a thorough review of project performance; You will also provide guidance more »
Saffron Walden, Essex, South East, United Kingdom Hybrid / WFH Options
EMBL-EBI
EMBL-EBI is embarking on a transformative mission to enhance its IT services through the implementation of the ITServiceManagement (ITSM) framework using the ServiceNow platform. We are currently seeking an enthusiastic and motivated individual to join our implementation team, actively participating in the green-field deployment of the … and learning of ServiceNow best practices, tools, and technology. Assist in the design, configuration, customisation, development, and testing of ServiceNow applications, specifically focused on ITSM, integrations, Employee Center, workspaces. Build Service Catalog items as per stakeholder requirements. Build logic using Workflows and Flow designers. You have Overarching understanding of ServiceNow … a Scrum team. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 4+ years experience of ServiceNow development, including ITservicemanagement process design and system integrations. ServiceNow System Administrator & ITSM Implementation Specialist certifications are required. Other relevant ServiceNow certifications, such as Certified Application Developer (CAD more »
Doncaster, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
DFS Furniture Ltd
ChromeOS ITIL certification would be particularly beneficial. - Windows 7, Windows 10 - Anti-virus - Remote desktop/VNC- Print management- Jira suite (or other recognised ITSM platform) Basic hardware diagnostics/triage ITIL foundation certification would be particularly beneficial but training will be provided. Excellent problem solving skills A willingness to more »
Farnborough, Hampshire, South East, United Kingdom Hybrid / WFH Options
Sopra Steria Limited
It would be great if you had: Awareness of ITIL servicemanagement processes and practices Technical knowledge in a Cloud based platform Use of ITSM tools e.g. ServiceNow Microsoft MCP qualified DV Clearance Employment Type: Permanent Location: Farnborough, with some remote working Security Clearance Level: SC Cleared, Must be eligible more »
Solihull, West Midlands, United Kingdom Hybrid / WFH Options
Convergence Group Ltd
and CI/CD. Experience with API's Azure devops Bonus Points for: A good eye for UX/UI. Previous experience with ITservicemanagement tools like ServiceNow. WHO ARE CONVERGENCE GROUP? No Corporate Red Tape: We're a privately-owned company, free from the shackles of corporate bureaucracy. more »
Dundee, Angus, Scotland, United Kingdom Hybrid / WFH Options
Reed Technology
automation with a view to improve development processes and optimise software delivery. Containerisation skills are desirable. Use of monitoring platforms e.g. Zabbix. Knowledge of ITSM platforms including ServiceNow. Experience with multi-tenanted and private cloud infrastructure is desirable. Strong experience of both Windows and Linux operating systems are desirable. Benefits more »
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Hays Technology
hardware/firmware. Microsoft Windows 10 & Windows 11 installation, configuration and troubleshooting. Microsoft Office 2016 and O365 installation, configuration, and troubleshooting. Experience with ITServiceManagement tools i.e. ticket logging software, Microsoft System Centre. Ability to effectively prioritise and execute your own and team tasks in a busy environment. What more »
Antrim, County Antrim, United Kingdom Hybrid / WFH Options
Synechron
such as AWS Certified Cloud Practitioner, or AWS Certified Security Specialty Experience working with NIST, COBIT, ITIL, CSA, and/or ISO risk and ITSM frameworks Familiarity with DevOps and SRE practices Experience with cloud infrastructure and data services (compute, storage, networking and others) Benefits Include (not limited to): Competitive more »
Chippenham, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
Cloud IT Solutions Technical Consultant Service Desk Consultant Permanent Chippenham Onsite/Hybrid Working £45,000 - £80,000 DOE Must Drive - Happy to Travel as needed. You will be an experienced Technical Consultant with a methodical approach to problem-solving more »
Milton Keynes, England, United Kingdom Hybrid / WFH Options
Human Capital Ventures
and follow the documented MI process during reported MIs. Skills and experience Ideally 12+ months of Service Desk or Technical Support experience Knowledge of ITSM ticketing systems, especially ServiceNow Strong background in Windows and Microsoft Office administration Experience with Active Directory and O365 administration Understanding of Apple mobile devices Familiarity more »
Hemel Hempstead, England, United Kingdom Hybrid / WFH Options
Haven
information clearly to both technical and non-technical stakeholders. project management skills, prior experience in incident management, and conducting root cause analysis. experience with ITSM tools (e.g., ServiceNow, Jira). Desirable Skills: management and negotiation skills. of a wide range of technology architectures and operations, including public cloud. in major more »
Banbury, England, United Kingdom Hybrid / WFH Options
Propel
employees Responsibilities: · Handle inbound calls, emails, self-service and in person visits to the Service Desk. · Log all incidents & service requests in the ITSM tool. · Diagnose, categorise and prioritize all incidents, service requests and ticket escalations, perform first line resolution where possible. · Escalate unresolved tickets and follow up to ensure more »
Hemel Hempstead, England, United Kingdom Hybrid / WFH Options
Haven
oversight. - Demonstrable expertise in managing IT infrastructure for large-scale operations. - Excellent problem-solving abilities and capacity to work under pressure. - Solid understanding of ITSM frameworks and experience in managing service delivery platforms. - Extensive knowledge of modern cloud technologies (Azure/AWS) and enterprise hardware solutions. - Strong financial acumen, capable more »
Salford, England, United Kingdom Hybrid / WFH Options
Xpertise Recruitment
ll be responsible for handling internal IT issues and day-to-day requests at our Manchester office, working through tickets and requests in our ITSM platform (Hornbill) and assisting colleagues with technical escalations. You’ll identify and carry out maintenance and remediation activities on a wide range of devices – including more »