26 to 50 of 197 ITSM Jobs in the UK excluding London

Cloud IT Solutions Technical Consultant Service Desk Consultant Permanent Chippenham Onsite/Hybrid Working £45,000 - £80,000 DOE Must Drive - Happy to Travel as needed. You will be an experienced Technical Consultant with a methodical approach to problem-solving more »

Full Time 37.5 hours Fixed Term Contract 6 months. Happy to talk Flexible and Agile Working We are a leading UK Construction and regeneration group. Were dedicated to delivering high-quality projects across various sectors including infrastructure, commercial and residential. more »

the role: Oversee the 24/7/365 operation of the enterprise IT team, including corporate infrastructure, end-user estate, product support, and ITSM suite. Maintain the IT estate, delivering projects and system upgrades to support continuous operations. Manage applications, support teams, licences, services, maintenance, operations contracts, and associated more »

an important part of this role. Key Actions To accurately record and manage incident and requests reported to the Service Desk, using the relevant ITSM tools in a timely manner in accordance with agreed SLAs and performance KPIs To ensure incidents and requests are allocated to the correct resolver groups … the needs and requirements of the business in order to provide exceptional levels of customer service to users Regularly update open tickets in the ITSM tools as well as customer base Actively contribute to service improvements through recommending changes to systems and processes as well as owning some of these … incident management Essential Skills needed to fulfil this role: Previous call centre or Service desk/IT support experience Experience of using enterprise level ITSM tools Strong communicator Written and oral A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels Demonstrable more »

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We more »

by diagnosing, troubleshooting and resolving hardware and software problems. Responsibilities: Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required by the customers. Working in a front of house position offering in person customer and technical services. Logging, investigating … supporting Microsoft operating systems, Active Directory and Exchange. Knowledge of Remote Desktop Services technologies. Network troubleshooting experience. Knowledge of DHCP, DNS, VPN. Experience using ITSM packages Knowledge of smartphone & mobile device support. Due to the volume of applications received for positions, it will not be possible to respond to all more »

and communication between project managers, the programme leads and the customers Your skills and experiences - IT Service Designer (Service Transition Management) Knowledge of IT Service Management and Service Transition Management ITIL/Six Sigma qualifications desirable. Training and sponsorships provided for strong candidates without Understanding of Service Design principles and more »

and communication between project managers, the programme leads and the customers Your skills and experiences - IT Service Designer (Service Transition Management) Knowledge of IT Service Management and Service Transition Management ITIL/Six Sigma qualifications desirable. Training and sponsorships provided for strong candidates without Understanding of Service Design principles and more »

of administering one or more of the following tools: - GitHub - Atlassian suite (Jira, Confluence, Bitbucket) - Artifactory - Lucidsuite - Mural 2. Knowledge of IT Service Management (ITSM) best practice and tooling. How to apply If you share our values, we'd love to hear from you! Click apply to begin your application. more »

Career Opportunity: Lead IT Service Management Process Expert We are recruiting on behalf of our client for a proactive and strategic Lead IT Service Management (ITSM) Process Expert. This role is crucial for overseeing and optimising global ITSM processes to ensure compliance, effectiveness, and operational excellence across the organisation. Key … Responsibilities: ITSM Process Leadership: Spearhead the development, implementation, and continuous improvement of ITSM processes with a particular focus on Service Transition and Operations. Change and Incident Management: Champion the enhancement and adoption of change and incident management processes, refining the operational models for Change Managers, Change Advisory Boards (CAB), and … role with a high likelihood of extension. Competitive Compensation: Offering excellent market rates. Join our client’s mission to transform and elevate their IT service management capabilities. Apply today to take a lead role in shaping their global ITSM strategy more »

systems and server-based applications Basic Network Administration Skills Logging incidents and service requests from customers received via telephone, email and customer portal through ITSM tool and process accordingly Provide excellent Client Communication & Customer Services Standards Perform Project duties such as device builds, IT moves and assist with installations which more »

We are currently seeking a talented ServiceNow ITSM Configuration Manager on behalf of our client. This key role involves managing the heart of their ITSM framework – the Configuration Management Database (CMDB). As the Configuration Manager, you will develop and adapt configuration management processes, to ensure they are seamlessly integrated … training and support on configuration management processes to the internal team. Process Enhancement: Drive the development and enhancement of processes surrounding configuration management. Qualifications: ITSM Expertise: Advanced ITIL certification or significant Lean/Six Sigma certification (advanced level) is required. ServiceNow Proficiency: Extensive hands-on experience with ServiceNow CMDB and … based relationships with global colleagues and stakeholders. Excellent Market rates payable. 6 months contract with possible extensions. Join us in driving excellence in IT service management for our client. Apply now to become an integral part of their dynamic global IT team more »

environments, and business applications. Experience Required: ICT (Level 5) professional qualification or equivalent. Professional Management qualification (Level 5) or equivalent. ITIL certification in IT Service Management, or similar. Knowledge of Industry Best Practices like ITIL v4. Extensive hands-on experience in PowerApps development and M365 support. Join us to leverage more »

months. This ServiceNow Consultant should have most of the following key skills: - Strong technical knowledge of ServiceNow plus a wider understanding of ITSM - Extensive client facing experience with the ability to design and deliver end to end enterprise level service management solutions - Ability to create engaging solution design and demos … of joining a dynamic, autonomous company with excellent progression opportunities then please click apply now to be considered. ServiceNow Consultant Birmingham (remote) Solution design, ITSM, service management, 4me, ServiceNow, roadmap, software development, demos more »

EMBL-EBI is embarking on a transformative mission to enhance its IT services through the implementation of the IT Service Management (ITSM) framework using the ServiceNow platform. We are currently seeking an enthusiastic and motivated individual to join our implementation team, actively participating in the green-field deployment of the … and learning of ServiceNow best practices, tools, and technology. Assist in the design, configuration, customisation, development, and testing of ServiceNow applications, specifically focused on ITSM, integrations, Employee Center, workspaces. Build Service Catalog items as per stakeholder requirements. Build logic using Workflows and Flow designers. You have Overarching understanding of ServiceNow … a Scrum team. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 4+ years experience of ServiceNow development, including IT service management process design and system integrations. ServiceNow System Administrator & ITSM Implementation Specialist certifications are required. Other relevant ServiceNow certifications, such as Certified Application Developer (CAD more »

will maintain our high standards. What we are looking for: Ideally degree educatated or equivalent ITIL Foundation Lean 6 Sigma Experience of CRM and ITSM Systems Strong experience in an MSP Deep understanding of technologies within our portfolio Evidence of building multi-disciplinary teams Good understanding of financial management An more »

ways to improve on delivery margins. Key Skills: Proven experience as a Service Delivery Manager or in a similar role. Strong understanding of IT service management frameworks Experience and good knowledge of Aveva PI Previous experience as a Snr Support Engineer, Programme Manager or Service Delivery Manager Previous experience working more »

meetings to communicate about new problems, key problem status and closure of problems. PROFILE Technical skills : At least 3 years of experience in IT service management or an IT support role. Being able to get a quick insight in IT infrastructure, network and application dependencies using several technologies. Hands-on more »

working on IT Requests, Incident management, Change Management and Problem Solving. You will utilize ServiceNow and Manage Engine as the primary IT Service Management (ITSM) solution to efficiently manage incidents, service requests, and other IT-related tasks. You will have the technical ability to support Win10 and 11, Mac OS … and enterprise maintenance and support contracts. Work under limited supervision, both independently and within a team environment. Proficient in incident management tools and IT service management platforms with a focus on global incident response (e.g., ITSM, Jira, ServiceNow). Strong analytical and problem-solving skills with an emphasis on global more »

incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting the deployment of software configurations. Support of a 24/7 shift pattern, including accurate more »

and work with support teams to reduce alerting and deliver continued service improvements and initiatives. • Work with Operational Assurance and update alerting to include ITSM KBA as and when requested. • Work with external Auditing & internal security teams to facilitate Security & ISEA3000 Auditing. • Expectation to join an active on call rota more »

that all incidents are assigned and escalated appropriately to assist all Digital Services team to meet or exceed agreed Service Levels. - Administration of the ITSM tool. To ensure the system is up to date and to continually review the quality of the system. Engage with ITSM vendor for any new … Experience in the support of corporate IT systems. Experience of Automated Call distribution and IT incident management systems. Desirable Experience of IT Service Management (ITSM) Experience with endpoint monitoring and management tools, such as Remedy on Demand (RoD), BMC Helix or Service Now (or equivalent Experience of leading on, and more »

Ability to analyse and manipulate raw data and turn it into meaningful reports (e.g. Excel, PowerPivot, PowerBI) Knowledge and experience of the ITIL IT Service Management Framework Experience in the management and configuration of Service Management Toolsets (ZenDesk) Awareness of Information Security principles relevant to Service Desk and industry standard more »

and provide regular updates to senior management. Service Delivery: Ensure a high level of IT service delivery and customer satisfaction. Develop and implement IT service management best practices, policies, and procedures. Monitor and analyse service performance metrics and take corrective actions as necessary. Team Management: Lead and mentor a small more »

for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. Required Skills: At least 8 years' experience in IT Service Management principles and processes and solid understanding of hardware and software asset management processes. Experience in working to (and exceeding) Service Level Agreements. Should have more »