51 to 75 of 212 ITSM Jobs in the UK excluding London

Service Management (ITSM) modules such as Incidents, Requests, Knowledge Base, Problem Management preferably through ServiceNow Experience with Windows 10/11 Experience using IT service management solution ServiceNow Excellent customer service skills and excellent organization skills. Experience with hardware and software support, troubleshooting, system imaging, hardware repair support (i.e. laptops more »

autonomy to explore and utilise new features. You will be tasked with but not limited to: Design and configuration of the platform and modules – ITSM, CSM, ITOM. Supporting day to day operation of the platform. Working with the current team to fulfill business requirements, whilst using your knowledge to push more »

autonomy to explore and utilise new features. You will be tasked with but not limited to: Design and configuration of the platform and modules – ITSM, CSM, ITOM. Supporting day to day operation of the platform. Working with the current team to fulfill business requirements, whilst using your knowledge to push more »

and delivery of key targets within a service environment. Development and documentation of plans, standards, and operating procedures Experience of implementing, improving, and using ITSM/ITIL processes e.g. Incident, Problem, Major Incident, Change, Configuration Management etc Experience of facilitating change in practice to improve services Desirable NHS or Healthcare … effectively with Trust colleagues at all levels within the organisation and with external partners. Desirable Epic Kuiper, Bridges, or Data Courier ServiceNow or other ITSM tools NHS/CFH applications Scripting using Pearl, JavaScript, or bat files etc Disclosure and Barring Service Check This post is subject to the Rehabilitation more »

Service Owner’ for IT services in their area. Represent at Technical Design Authority (TDA) as a subject matter expert. Ensure and embed appropriate IT Service Management and Engineering Lifecycle standards. Projects Portfolio/Delivery: Plan effective delivery of projects within their team. Act as the initial point of escalation for … Experience Essential: Previous experience leading an IT Engineering team, experience building sustainable relationships, broad and deep knowledge of current IT technologies, knowledge of IT Service Management principles, experience working at a strategic level, proven experience managing and developing a team. Desirable: Experience in an academic environment, experience developing and improving more »

ServiceNow Architect : Certified Technical Architect (CTA) or Certified Master Architect ( CMA) Worked on any 3 of IT Service Management (ITSM), Customer Service Management (CSM), Human Resources Service Delivery (HRSD) , Governance, Risk, and Compliance (GRC), and IT Business Management (ITBM) Modules knowledge of Common Service Data Model (CSDM) & Configuration Management Database … CMDB) Preferred Certifications : Certified Implementation Specialist (CIS)-ITSM CIS – Risk and Compliance CIS – Human Resources CIS – CSM CIS – Security Incident Response CIS – Vulnerability Response more »

business become an intelligent, connected organisation in order to deliver our digital transformation and turnaround. The Incident Management Lead will be an experienced IT Service Management professional with responsibilities to support the delivery of Incident Management in a 24x7 operational environment supporting all Thames Water business areas. The role will … want to just be another cog in the machine. You will also likely be able to demonstrate: Incident Management experience adhering to ITIL/ITSM standards and at least two years of team leader responsibilities Broad knowledge of basic IT technologies (i.e. operating systems, network devices, software development and architecture more »

enhance current processes (Incident Management, Request Fulfillment, Change Control). - Align project milestones and objectives with JIRA Service Management. - Develop and improve processes and ITSM tooling with stakeholders. - Assist in transitioning to improved processes using JIRA Service Management. - Lead the adoption of a Level 1 Incident Service Desk with an … reporting systems post-transition using JIRA Service Management. - Lead internal training for the Service Management team and create documentation. Skills & Experience: - Strong knowledge of ITSM tools and ability to drive adoption within JIRA Service Management. - Understanding of core ITIL processes. - Strong understanding of Agile; DevOps knowledge is a plus. - Previous more »

process to promote fixes and changes in line with business priorities and team workload. Ensure all support calls and communications are logged within our ITSM tool, respond to support calls within agreed SLA targets professionally and courteously, and escalate calls internally or externally as necessary. Create and maintain system documentation … Ability to work both in a team and independently, while prioritising and owning work assigned to you. Experience using IT support tools (Project Management, ITSM, Development, and Deployment). What You’ll Get in Return: An annual bonus to share in the company’s success. 25 days’ paid holiday. Pension more »

/Experience Interpersonal Skills: Ability to work closely with colleagues, clients, and suppliers at all levels. Communication Skills: Excellent written and oral communication skills. ITSM Knowledge: Understanding of ITSM processes and systems. Salesforce and Reporting Tools: Experience with Salesforce and tools like Microsoft Power BI or Business Objects. Reporting Development more »

Ability to create and run reports Awareness of Change and Release Management Excellent written and verbal communication skills with a genuine enthusiasm towards IT service management Excellent organisational skills and able to take a methodical approach Excellent customer service skills Strong and confident presentation skills Professional verbal and written communication more »

Ability to create and run reports Awareness of Change and Release Management Excellent written and verbal communication skills with a genuine enthusiasm towards IT service management Excellent organisational skills and able to take a methodical approach Excellent customer service skills Strong and confident presentation skills Professional verbal and written communication more »

diagnose issues promptly, ensuring timely resolution. Work with technologies including the Microsoft stack, VMware, firewall vendors, storage vendors, backup vendors, and networking equipment. Utilize ITSM tools to log, track, and manage customer tickets, ensuring accurate documentation and timely updates. Participate in a shift-rota during core business hours M-F more »

believe you meet our essential criteria, but we're also keen to discover if you have: Knowledge of ITIL best practice and using IT Service Management tools such as JIRA/ServiceNow to help manage the team's workload. Knowledge or experience of Agile ways of working. How to apply more »

users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards are met and contributing to an efficient and effective IT Service. Principal Accountabilities … To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To ensure that Incident and Service Request information is presented within the … ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with internally facing technical and externally facing non-technical IT Support articles. To work more »

Azure AD and Exchange Breadth of IT Support knowledge and demonstrable experience in support of PCs, Mobile Phones, or other User Technologies Experience using ITSM tools such as ServiceNow. Proven ability to troubleshoot and resolve both hardware and software technical issues. An enthusiastic commitment to delivering and maintaining a positive … years' experience in an IT End-User Service or Desktop Services role ITIL3/ITIL4 Certification, or 2+ years' equivalent experience in an IT Service Management An understanding of Infrastructure technologies (e.g., Networking/SDWAN, SAN, VMWare, DNS, AD), including administration and operation. Experience of Microsoft 365 Deployment and Operations … An understanding of Microsoft Azure Cloud Eco Systems and Services Operational experience of ServiceNow (ITSM - Incident Management; Change Management; Request Fulfilment). An understanding of Information Security (InfoSec) and Cyber Security fundamentals INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply more »

a guide to our people in their everyday interactions with others. Key Activities & Accountabilities Receive and log calls on behalf of customers using IT Service Management tools ensuring accurate data entry Develop excellent external & internal customer relationships To complete the initial diagnosis of all incidents and either resolve to the … to assist with the resolution of incidents and the fulfilment of requests Maintain accurate records relating to assets, licences and other aspects of IT service management and delivery Actively share knowledge with IT team and participate in all activities to benefit the IT team and the wider business Responsible for more »

the use of AutoIT. * Expertise in peripheral technology including Active Directory (AD) and Multi-Factor Authentication (MFA) configuration, as well as IT Service Management (ITSM) integration. * Real-world experience of Privileged Access Management (PAM) migrations from one tool to another, and in refactoring data models as part of the migration. more »

Work as part of a team as a single point of contact for all support requests (incident and service request) via telephone, emails and ITSM system. Take ownership of Incidents and Service Requests through to resolution, ensuring that tickets which cannot be resolved at the Service Desk are escalated accordingly. more »

problem-solving skills with the ability to propose innovative solutions Strong working knowledge of databases, SQL queries and data analysis tools. Experience with IT service management frameworks such as ITIL. Experience with business process modelling tools and techniques. This is an excellent opportunity to join a growing function at a more »

at an enterprise level including knowledge of application integration concepts and technologies e.g. SOA, ESBs, EAI, XML, Web Services, E-Commerce Solutions, Service Management (ITSM, CSD) and Identity Management Strong consulting, leading and mentoring skills along with the ability to effectively communicate and collaborate with stakeholders at all levels Broad more »

ways to improve on delivery margins. Key Skills: Proven experience as a Service Delivery Manager or in a similar role. Strong understanding of IT service management frameworks Experience and good knowledge of Aveva PI Previous experience as a Snr Support Engineer, Programme Manager or Service Delivery Manager Previous experience working more »

would be ideal. Your new role As the Head of Service Management, you will play a crucial role in leading the IT Service Management (ITSM) practices. Your main responsibility will be to ensure the organisation's IT services are designed, transitioned, managed, improved, and secured in alignment with industry standards more »

months. This Solution Architect should have most of the following key skills: - Strong technical knowledge of ServiceNow plus a wider understanding of ITSM - Extensive client facing experience with the ability to design and deliver end to end enterprise level service management solutions - Ability to create engaging solution design and demos … of joining a dynamic, autonomous company with excellent progression opportunities then please click apply now to be considered. Solution Architect Birmingham (remote) Solution design, ITSM, service management, 4me, ServiceNow, roadmap, software development, demos more »

for continuous improvement. Required Skills & Qualifications: ICT professional qualification (Level 5) or equivalent. Professional Management qualification (Level 5) or equivalent. ITIL certification in IT Service Management or similar. Extensive knowledge of IT technologies, applications, and best practices. Substantial experience in a specialist technical support environment. Experience in managing complex IT more »