6 of 6 Remote IVR Jobs in the UK excluding London

embedding enterprise standards for security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/ More ❯

and enterprise architecture standards for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration from Legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM systems More ❯

expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. Genesys certifications such as Genesys More ❯

expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. Genesys certifications such as Genesys More ❯

expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. Genesys certifications such as Genesys More ❯

to our customers, make the most of our diverse talents, and stay focused on what matters. It's our way for everyone to give their best. As an AWS IVR Engineer within the Run and Operate chapter, you will help the team manage and maintain our AWS Connect IVR solution. The solution was migrated from a third party to our … the squad to support the migration. Be critical of the current solution and suggest improvements. Work with the Chapter Lead to agree how the new in-house AWS Connect IVR solution can transition to BAU support. Share knowledge with other members of the chapter. You will need We are looking for the following skills & experience: Significant commercial experience using AWS More ❯