Act as escalation lead during high-severity incidents (P0/P1), ensuring communication, process adherence, and rapid resolution. Conduct Monthly and Quarterly governance reviews with clients, ensuring feedback loops, issuetracking, and continuous improvement. 3. Growth & Strategic Impact Identify and nurture growth opportunities within key accounts, particularly in expanding service portfolios (network and retail operations). Work closely More ❯
london (city of london), south east england, united kingdom
Microland Limited
Act as escalation lead during high-severity incidents (P0/P1), ensuring communication, process adherence, and rapid resolution. Conduct Monthly and Quarterly governance reviews with clients, ensuring feedback loops, issuetracking, and continuous improvement. 3. Growth & Strategic Impact Identify and nurture growth opportunities within key accounts, particularly in expanding service portfolios (network and retail operations). Work closely More ❯
understanding of system configuration, workflows, and integration points. Confident in diagnosing and resolving complex technical or process-related issues. Skilled in testing and validation - including test planning, execution, and issue tracking. Excellent communication and stakeholder management skills, with the ability to explain technical concepts clearly. Please note: The employer cannot offer sponsorship and can only accept candidates with the More ❯
running of their change labs. The Role As a Project Support Officer , you will be responsible for managing the administrative and financial aspects of the change labs. This includes tracking delivery progress, maintaining finance workbooks, and providing high-quality progress reporting and analysis. You will also support the lab leads in preparing for key meetings and events, as well … as facilitating effective risk and issue tracking. Key Responsibilities Manage the financial processes within the lab, including maintaining the finance workbook and liaising with the finance team Track delivery progress and use this understanding to draft progress reports for various stakeholders Provide support in preparing for Executive Actions Boards and ensure actions are progressed Maintain the lab's RAID More ❯
