2 of 2 Remote Junior IT Support Jobs in the UK excluding London

Junior IT Support Analyst Salary up to £24K Based onsite in Bromley, Kent - Monday - Friday 9:00am - 5:30pm Are you a recent school or college graduate with excellent academic achievements, eager to launch your career in IT support? Look no further, as we have an exciting opportunity tailored just for you! At Excelcare we … have an exciting opportunity for a Junior IT Support Analyst to join our IT Department and support over 3100 users and work collaboratively as part of a wider team. We are continuing growth within the department and organisation. You would be joining at a pivotal time, while we embark upon our digital transformation program. The … goal is for our Operations, Care, Quality & Central Services systems to work seamlessly together to support all users and ultimately allow us to operate in a highly effective business. Main Responsibilities: Professionally handle incoming support requests from end-users via telephone. Efficiently monitor and manage the ticket queue for incoming requests. Prioritise and schedule problems, with the option More ❯

Job summary Are you passionate about IT and providing users with brilliant customer service? If so, we're looking for an enthusiastic Junior IT Support Officer to join our reliable, customer-focused ICT Service Desk team as the first point of contact for technical support to colleagues across North Wales. So what's it all about, the role: Provide first-line technical support and troubleshooting for hardware, software, and access issues via phone, email, and the Halo portal. Log, manage, and resolve incidents using the Health Board's ITSM tool (BCU Halo), ensuring accurate and timely updates. Deliver excellent customer service by communicating clearly and professionally with users, keeping them informed throughout … the support process. Main duties of the job What are we looking for, the person: A friendly, professional approach with a strong commitment to customer service. Clear and confident communication skills. A proactive attitude with the ability to take ownership of issues and follow through to resolution. A willingness to learn and adapt to new technologies and processes. Confidence More ❯