19 of 19 Remote/Hybrid Knowledge Management Jobs in the UK excluding London

Head of Knowledge Management £65,000 to £85,000 basic salary per annum plus an excellent benefits package including bonus, pension, 25 days holiday (can buy up to 10 additional days), two wellness days, healthcare, life insurance, income protection, hybrid working (two days on site), and more. … client, a leading UK law firm ranked as one of the best companies to work for in the country, is seeking a Head of Knowledge Management to establish and develop a modern Knowledge Management function across the firm. This is a rare opportunity to take ownership ...

Manager, Knowledge & Research Services London | Hybrid Working A leading international law firm is seeking an experienced Manager of Knowledge & Research Services to lead its London-based research function and provide strategic support across its European offices. This is a high-profile role combining legal and business research expertise … competitive intelligence leadership, stakeholder management, and the adoption of cutting-edge AI research technologies. The successful candidate will work closely with senior lawyers, business development teams, and global knowledge professionals to deliver high-value insight that supports client growth, market positioning, and firm strategy. The Role As Manager ...

responsible for leading the day-to-day operation of the Service Desk, ensuring high-quality incident and request handling, effective queue and performance management, and resilient first line I.T support for over 4000 internal and external users. The role provides leadership to 2 Team Leaders and 10 Analysts, driving … call’ rota. Manage the day-to-day operation of the Service Desk, ensuring effective handling of incidents, service requests, queries and escalations Oversee queue management, ticket progression, aged ticket follow-up, workload distribution and service continuity Ensure tickets are logged, categorised, prioritised, updated, escalated and resolved in line with ...

Systems Analyst on an initial 3-month contract. This role will support the discovery phase of a business-wide initiative to create a centralised knowledge repository for business processes, policies and operational documentation. The successful candidate will work closely with stakeholders across the organisation to understand how teams currently … improve the structure and accessibility of business information. This is a highly collaborative role suited to someone with strong business analysis skills, excellent stakeholder management and experience documenting business processes within complex organisations. Responsibilities: Conduct discovery sessions with stakeholders to understand current business processes, systems and operational workflows. Audit ...

drives the next stage of growth. This profitable, product-led SaaS business focusing on Legal, has an established enterprise customer base and a sophisticated knowledge platform built natively within Microsoft 365. The SaaS product brings knowledge management, enterprise search, intranets, extranets, client portals and embedded AI together … buying journeys, go-to-market planning and sales enablement. You can also show how your work influenced pipeline, qualified leads or revenue. Experience around knowledge management, enterprise search, digital workplace technology or content platforms would be particularly valuable. You’ll need to move comfortably between strategy and execution. ...

drives the next stage of growth. This profitable, product-led SaaS business focusing on Legal, has an established enterprise customer base and a sophisticated knowledge platform built natively within Microsoft 365. The SaaS product brings knowledge management, enterprise search, intranets, extranets, client portals and embedded AI together … buying journeys, go-to-market planning and sales enablement. You can also show how your work influenced pipeline, qualified leads or revenue. Experience around knowledge management, enterprise search, digital workplace technology or content platforms would be particularly valuable. You’ll need to move comfortably between strategy and execution. ...

drives the next stage of growth. This profitable, product-led SaaS business focusing on Legal, has an established enterprise customer base and a sophisticated knowledge platform built natively within Microsoft 365. The SaaS product brings knowledge management, enterprise search, intranets, extranets, client portals and embedded AI together … buying journeys, go-to-market planning and sales enablement. You can also show how your work influenced pipeline, qualified leads or revenue. Experience around knowledge management, enterprise search, digital workplace technology or content platforms would be particularly valuable. You’ll need to move comfortably between strategy and execution. ...

Microsoft Cloud & Digital Transformation Your Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. … recovery activities. • Become a trusted operational contact for key Managed Service customers. • Deliver service reviews, performance reporting and continual service improvement initiatives. • Drive problem management and root cause analysis to reduce recurring issues. Service Improvement • Assess the current operation and build a practical roadmap for continual improvement. • Improve HaloPSA ...

recovery activities. • Become a trusted operational contact for key Managed Service customers. • Deliver service reviews, performance reporting and continual service improvement initiatives. • Drive problem management and root cause analysis to reduce recurring issues. Service Improvement • Assess the current operation and build a practical roadmap for continual improvement. • Improve HaloPSA … workflows, SLAs, automation, reporting, dashboards and service data quality. • Introduce better documentation, knowledge management and operational processes. • Identify opportunities to automate repetitive activities and improve service maturity. Leadership & People Development • Coach, mentor and develop Service Desk engineers and team leaders. • Conduct one-to-ones, performance reviews and capability ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering … coordination through to customer communication and post-incident review ( NOT fix; we have 1st through 3rd line support functions) Build a lightweight problem management practice that drives recurring issues to a permanent fix with Engineering & Product. Act as the bridge between Customer Success, Product and Engineering, defining clear escalation ...

models Defining support ownership, escalation routes and operational responsibilities Supporting service acceptance and transition into BAU Producing and maintaining support documentation, operational procedures and knowledge material Coordinating knowledge transfer between project, technical, supplier and support teams Working with internal teams and third-party suppliers to resolve transition … support issues Supporting application lifecycle management and ongoing operational stability Identifying gaps in support readiness and ensuring appropriate actions are completed prior to transition Engaging with users and stakeholders to ensure support arrangements meet operational requirements Contributing to continuous improvement across service transition and application support processes Essential Experience ...

platforms Deliver practical mentoring and technical enablement to internal engineering teams Design and implement Retrieval Augmented Generation (RAG) solutions Develop AI-powered virtual assistants, knowledge retrieval capabilities and intelligent automation workflows Build secure, scalable and compliant Generative AI solutions Document best practices, standards, SOPs and operational processes for ongoing … support and governance Support integrations with contact centre, CRM, knowledge management and service management platforms Required Experience Extensive experience delivering Cognigy chatbot and voicebot solutions Strong experience integrating Cognigy with enterprise systems and APIs Proven background delivering Conversational AI transformation initiatives Experience working with contact centre ...

consulting services and methodologies Working with sales and delivery teams to create compelling client propositions Driving the adoption of AI-enabled consulting tools and knowledge management About You We're looking for someone with: Significant experience within a technology consultancy, systems integrator or professional services environment A strong … background delivering digital and technology transformation Experience writing and reviewing Statements of Work, proposals and business cases Excellent stakeholder management skills with the ability to engage CIOs, CTOs and senior business leaders Broad understanding of cloud technologies, digital transformation, data, AI, cyber security and enterprise technology Commercial awareness with ...

measure impact. Partner with stakeholders across ICAEW to streamline processes, support campaigns and ensure digital solutions meet member, student and user needs. Oversee quality, knowledge management and service standards across digital and assisted-service channels What you will need: Proven experience leading, coaching and developing teams … record of delivering service improvement, digital adoption or process change Confident using data and insight to improve performance, quality and customer outcomes Excellent stakeholder management, communication and influencing skills Strong working knowledge of CRM, Microsoft Office and operational systems Sound judgement, resilience and the ability to manage competing ...

up. What You'll Be Doing Design, develop and deploy AI-powered solutions across the organisation. Build AI assistants, copilots, intelligent automation tools and knowledge management solutions. Develop Retrieval-Augmented Generation (RAG) solutions using internal business data. Create scalable AI architectures and support the ongoing management … Looking For Commercial experience building and deploying AI or Machine Learning solutions. Strong Python development skills. Experience working with REST APIs and systems integration. Knowledge of LLMs, RAG architectures, vector databases and modern AI frameworks. Experience with AWS cloud services and infrastructure. Familiarity with Docker and Kubernetes. Experience integrating ...

Learning Co-ordinator will be part of a team and will provide support for learning & continuous improvement within the work programme, particularly in the management of the “Insight” reporting tool. Provide support for regulatory interfaces as required, with the Office for Nuclear Regulation, HSE, Environment Agency etc. Promote … wide network and establish working relationships with both internal and external stakeholders to ensure learning is shared effectively and efficiently. Principal Accountabilities: The management of the information from the project (and externally) to enable capture and dissemination of potential learning and improvement opportunities using the “Insight” tool. Provide support ...

concepts. Projects include: Enterprise AI Platforms Agentic AI AI Agents Multi-Agent Systems Voice AI Conversational AI AI Assistants Document Intelligence Intelligent Search Knowledge Management Enterprise Data Platforms Workflow Automation AI Product Development Enterprise Software Modernisation You'll work closely with engineering, architecture, product and executive leadership, translating … with one or more: AWS Microsoft Azure Google Cloud Platform (GCP) Enterprise Data Data Engineering Data Platforms ETL Vector Databases Enterprise Search Semantic Search Knowledge Graphs OCR Document Processing SQL NoSQL Streaming Data Software Engineering Strong experience across several of: Python TypeScript Java C# Go JavaScript React Node.js .NET ...

+ benefits) Travel: One week per month in Oslo, plus occasional travel to Sofia Key Skills: B2B SaaS, Customer Support Leadership, Zendesk, ITIL Service Management, SLA & KPI Management The Opportunity We are recruiting a Head of Customer Support for a growing international B2B SaaS organisation that provides digital … develop customer support teams operating across multiple geographical locations, creating a consistent and high-quality experience for B2B customers. You will introduce clearer service-management practices, optimise Zendesk, strengthen the use of operational data and develop a multi-tier support model that provides the right level of service ...

finance, reporting and compliance activities whilst taking the lead on a number of strategic projects.Your responsibilities will include: Supporting the preparation and review of management accounts, financial statements, VAT returns and audit information. Providing management-level review of financial information across a number of entities. Maintaining accurate investment … information and developing efficient systems for the management of financial and corporate records. Supporting company secretarial and corporate governance requirements, including statutory filings and maintenance of company records. Identifying opportunities to improve finance and compliance processes through automation, technology and AI. Leading projects from initial concept through to implementation ...