Lead Jobs in the UK excluding London

476 to 500 of 1,558 Lead Jobs in the UK excluding London

Photolithography Process Team Lead

Ipswich, England, United Kingdom
IC Resources
Our international client is currently searching for a Photolithography Process Team Lead to lead the photolithography fab engineering team, to support the business in delivering products to meet technical specifications and timelines. The role will involve leading and optimizing existing fab processes to support R&D and manufacturing wafers. Working closely with facility, equipment and integration engineers will be required … to develop new processes to meet new device requirements for future technology. Required skills for the Photolithography Process Team Lead will include: Strong hands-on semiconductor photolithography process experience Fab equipment and metrology knowledge Knowledge and experience of SPC processes Excellent leadership and communication skills Degree in relevant subject, Physics, Chemistry, Material Science, Chemical Engineering, Electronic Engineering etc. Please contact More ❯
Posted:

Photolithography Process Team Lead

ipswich, east anglia, united kingdom
IC Resources
Our international client is currently searching for a Photolithography Process Team Lead to lead the photolithography fab engineering team, to support the business in delivering products to meet technical specifications and timelines. The role will involve leading and optimizing existing fab processes to support R&D and manufacturing wafers. Working closely with facility, equipment and integration engineers will be required … to develop new processes to meet new device requirements for future technology. Required skills for the Photolithography Process Team Lead will include: Strong hands-on semiconductor photolithography process experience Fab equipment and metrology knowledge Knowledge and experience of SPC processes Excellent leadership and communication skills Degree in relevant subject, Physics, Chemistry, Material Science, Chemical Engineering, Electronic Engineering etc. Please contact More ❯
Posted:

Service Desk Team Lead (French or Swedish speaking)

Ashford, Kent, United Kingdom
Sysco International
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford or London Sysco are recruiting for a Team Lead, Service Desk to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Manager, Service Desk, this role provides leadership to a team of Level 0/1 Service Desk Associates. You will … continual service improvement. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team … diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Software Team Lead

Lincoln, Lincolnshire, East Midlands, United Kingdom
ZENOVO LTD
Job Title: Software Team Lead Location : Lincoln, Lincolnshire Salary : Up to £70,000 (Depending on experience) Working Arrangement: On-Site Working Job Overview: As a Hands-On Software Team Lead, not only will you be overseeing a team of skilled Software Engineers and responsible for ensuring the team's productivity and efficiency, you will also be leading programming activities, ensuring … remain on course and timescales are met. This role requires strong leadership skills, technical expertise, and a passion for driving software projects from conception through to completion. Key Responsibilities: Lead and mentor a team of Software Engineers, fostering a collaborative and high-performance work environment. Oversee projects through the entire software development life cycle, from initial design to final implementation More ❯
Employment Type: Permanent
Salary: £75,000
Posted:

Software Team Lead

Grantham, Lincolnshire, United Kingdom
ZENOVO LTD
Job Title: Software Team Lead Location : Lincoln, Lincolnshire Salary : Up to £70,000 (Depending on experience) Working Arrangement: On-Site Working Job Overview: As a Hands-On Software Team Lead, not only will you be overseeing a team of skilled Software Engineers and responsible for ensuring the team's productivity and efficiency, you will also be leading programming activities, ensuring … remain on course and timescales are met. This role requires strong leadership skills, technical expertise, and a passion for driving software projects from conception through to completion. Key Responsibilities: Lead and mentor a team of Software Engineers, fostering a collaborative and high-performance work environment. Oversee projects through the entire software development life cycle, from initial design to final implementation More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Growth Marketing Lead

Manchester, North West, United Kingdom
Forward Role
turning strategy into results? Ready to take the reins of a high-impact growth engine in a scaling SaaS company We're on the hunt for a Growth Marketing Lead who's not just an expert in funnels and fluent in HubSpot—but who lives and breathes performance. You'll be the driving force behind our inbound lead generation, website … optimisation, campaign execution, and event strategy. Reporting directly to the CMO, you'll lead from the front, supported by a talented Growth Marketing Manager and collaborating across RevOps, Content, and Customer Marketing. What You'll Own Inbound Engine : Build and scale campaigns that attract, qualify, and convert leads across paid, organic, and owned channels. Website & CRO : Own the roadmap, UX … SEO, and A/B testing to maximise traffic-to-lead conversion. Campaigns & Projects : Lead GTM initiatives with precision, speed, and cross-functional coordination. Events & Webinars : Deliver high-impact virtual and in-person experiences that generate pipeline and ROI. Marketing Tech & Ops : Manage the stack (HubSpot, Webflow, Chilipiper, etc.) and embrace AI to scale smarter. Analytics & Reporting : Define KPIs, forecast More ❯
Employment Type: Permanent
Salary: £55,000
Posted:

Service Desk Team Lead (French or Swedish speaking)

Bristol, United Kingdom
Sysco
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Belfast or London Sysco are recruiting for a Team Lead, Service Desk to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Manager, Service Desk, this role provides leadership to a team of Level 0/1 Service Desk Associates. You … continual service improvement. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team … diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Desk Team Lead (French or Swedish speaking)

Midlands, United Kingdom
Sysco
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Belfast or London Sysco are recruiting for a Team Lead, Service Desk to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Manager, Service Desk, this role provides leadership to a team of Level 0/1 Service Desk Associates. You … continual service improvement. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team … diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Desk Team Lead (French or Swedish speaking)

Wolverhampton, United Kingdom
Sysco
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Belfast or London Sysco are recruiting for a Team Lead, Service Desk to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Manager, Service Desk, this role provides leadership to a team of Level 0/1 Service Desk Associates. You … continual service improvement. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team … diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Desk Team Lead (French or Swedish speaking)

Glasgow, United Kingdom
Sysco
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Belfast or London Sysco are recruiting for a Team Lead, Service Desk to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Manager, Service Desk, this role provides leadership to a team of Level 0/1 Service Desk Associates. You … continual service improvement. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team … diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Desk Team Lead (French or Swedish speaking)

Birmingham, United Kingdom
Sysco
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Belfast or London Sysco are recruiting for a Team Lead, Service Desk to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Manager, Service Desk, this role provides leadership to a team of Level 0/1 Service Desk Associates. You … continual service improvement. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team … diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Desk Team Lead (French or Swedish speaking)

South East, United Kingdom
Sysco
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Belfast or London Sysco are recruiting for a Team Lead, Service Desk to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Manager, Service Desk, this role provides leadership to a team of Level 0/1 Service Desk Associates. You … continual service improvement. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team … diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Desk Team Lead (French or Swedish speaking)

Cheltenham, Gloucestershire, United Kingdom
Sysco
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Belfast or London Sysco are recruiting for a Team Lead, Service Desk to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Manager, Service Desk, this role provides leadership to a team of Level 0/1 Service Desk Associates. You … continual service improvement. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team … diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Desk Team Lead (French or Swedish speaking)

Liverpool, Lancashire, United Kingdom
Sysco
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Belfast or London Sysco are recruiting for a Team Lead, Service Desk to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Manager, Service Desk, this role provides leadership to a team of Level 0/1 Service Desk Associates. You … continual service improvement. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team … diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Desk Team Lead (French or Swedish speaking)

Stockport, Lancashire, United Kingdom
Sysco
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Belfast or London Sysco are recruiting for a Team Lead, Service Desk to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Manager, Service Desk, this role provides leadership to a team of Level 0/1 Service Desk Associates. You … continual service improvement. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team … diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Desk Team Lead (French or Swedish speaking)

Derby, Derbyshire, United Kingdom
Sysco
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Belfast or London Sysco are recruiting for a Team Lead, Service Desk to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Manager, Service Desk, this role provides leadership to a team of Level 0/1 Service Desk Associates. You … continual service improvement. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team … diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Desk Team Lead (French or Swedish speaking)

Guildford, Surrey, United Kingdom
Sysco
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Belfast or London Sysco are recruiting for a Team Lead, Service Desk to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Manager, Service Desk, this role provides leadership to a team of Level 0/1 Service Desk Associates. You … continual service improvement. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team … diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Desk Team Lead (French or Swedish speaking)

Bradford, Yorkshire, United Kingdom
Sysco
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Belfast or London Sysco are recruiting for a Team Lead, Service Desk to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Manager, Service Desk, this role provides leadership to a team of Level 0/1 Service Desk Associates. You … continual service improvement. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team … diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Desk Team Lead (French or Swedish speaking)

Leicester, Leicestershire, United Kingdom
Sysco
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Belfast or London Sysco are recruiting for a Team Lead, Service Desk to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Manager, Service Desk, this role provides leadership to a team of Level 0/1 Service Desk Associates. You … continual service improvement. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team … diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Desk Team Lead (French or Swedish speaking)

Maidstone, Kent, United Kingdom
Sysco
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Belfast or London Sysco are recruiting for a Team Lead, Service Desk to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Manager, Service Desk, this role provides leadership to a team of Level 0/1 Service Desk Associates. You … continual service improvement. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team … diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Desk Team Lead (French or Swedish speaking)

Antrim, County Antrim, United Kingdom
Sysco
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Belfast or London Sysco are recruiting for a Team Lead, Service Desk to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Manager, Service Desk, this role provides leadership to a team of Level 0/1 Service Desk Associates. You … continual service improvement. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team … diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Desk Team Lead (French or Swedish speaking)

Doncaster, Yorkshire, United Kingdom
Sysco
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Belfast or London Sysco are recruiting for a Team Lead, Service Desk to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Manager, Service Desk, this role provides leadership to a team of Level 0/1 Service Desk Associates. You … continual service improvement. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team … diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Desk Team Lead (French or Swedish speaking)

Lincoln, Lincolnshire, United Kingdom
Sysco
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Belfast or London Sysco are recruiting for a Team Lead, Service Desk to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Manager, Service Desk, this role provides leadership to a team of Level 0/1 Service Desk Associates. You … continual service improvement. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team … diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Desk Team Lead (French or Swedish speaking)

Shrewsbury, Shropshire, United Kingdom
Sysco
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Belfast or London Sysco are recruiting for a Team Lead, Service Desk to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Manager, Service Desk, this role provides leadership to a team of Level 0/1 Service Desk Associates. You … continual service improvement. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team … diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Desk Team Lead (French or Swedish speaking)

Plymouth, Devon, United Kingdom
Sysco
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Belfast or London Sysco are recruiting for a Team Lead, Service Desk to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Manager, Service Desk, this role provides leadership to a team of Level 0/1 Service Desk Associates. You … continual service improvement. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team … diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:
Lead
the UK excluding London
10th Percentile
£35,000
25th Percentile
£48,000
Median
£67,500
75th Percentile
£80,000
90th Percentile
£90,000