9 of 9 Remote/Hybrid Major Incident Management Jobs in the UK excluding London

Business Services Authority (NHSBSA) and our customers. We are looking for an experienced and motivated individual to join the IT Service Management team on a 12-month fixed term opportunity covering maternity leave Based in either Newcastle or Blackpool, this role combines both Problem Management and Change Enablement … responsibilities across two critical ITIL practices that support service stability, governance and continual improvement across DDaT You'll lead and coordinate the management of IT problems and changes across the organisation, ensuring robust governance, risk management and service assurance processes are followed. Working closely with resolver teams, delivery ...

effective governance, operational control and service quality. Collaborating with technical, service delivery and customer facing teams, you will drive adoption of best practices across Incident, Problem, Change, Service Request, Knowledge, Asset and Service Level Management. You will use data, customer feedback, and operational insights to identify improvement opportunities, leveraging … automation, AI and service management tooling to enhance efficiency, scalability and customer experience. The role requires strong stakeholder engagement, leadership of service reviews and governance forums and the ability to embed practical, outcome-focused processes that improve performance, reduce risk and support continual service improvement. Location/ ...

Senior Cyber Incident Responder Daily Rate: Inside IR35 Location: Sheffield Job Type: Hybrid (2-3 days on-site) Join our Cyber Defence Centre (CDC) as a Senior Cyber Incident Responder. This senior, business-facing role within Security Operations & Engineering focuses on end-to-end cyber incident management … stakeholder engagement across complex environments. You will lead the response to high-severity cyber incidents, ensuring effective command, communication, and decision-making throughout the incident lifecycle. Day-to-day of the role: Incident Leadership & Management: Lead the coordination of high-severity cyber incidents from initiation through ...

Assurance & Support Coordinator to take ownership of in-life service performance across our subscriber base. This role is focused on service assurance, fault coordination, incident management, and operational support, ensuring that customer services remain stable, issues are identified and resolved quickly, and service-impacting incidents are managed effectively … progressed, and resolved within agreed service levels Provide clear and timely updates to internal stakeholders and customer-facing teams on service status, risks, and incident progress Support major incident management and help coordinate communications during service outages or high-priority events Investigate root causes of repeat ...

Role: IT Service Management Coordinator Location: London, UK (Hybrid) Contract: 6 months Working Shifts: Full-time Monday to Friday Overview We are seeking an experienced and proactive Service Management Specialist to support and enhance operational service delivery across a multi-functional technology support environment. This role will … business expectations and operational standards. The successful candidate will play a central role in driving continual service improvement, managing operational governance activities, supporting major incident coordination, and ensuring technology support services are delivered effectively across the UK technology landscape. This is an excellent opportunity for a service-focused ...

compliance roadmap, detailing priorities, timelines, and resource requirements. Compliance & Advisory : Provide ongoing support for compliance, interpret regulatory requirements, and ensure alignment with industry standards. Incident Leadership & Management : Lead the coordination of high-severity cyber incidents, ensuring effective communication and structured execution. Required Skills & Qualifications: Core Experience : Proven experience … Cyber Incident Response or Major Incident Management, preferably in a SOC or Security Operations environment. Stakeholder & Leadership Skills : Excellent communication skills, ability to influence and negotiate under pressure, and experience with senior stakeholders. Operational Capability : Experience managing incident bridges/war rooms and strong decision ...

Provide strategic leadership to user support and digital workplace teams, creating a high-performing, customer-focused service culture.o Lead and embed a robust service management strategy, including ITIL-aligned processes and clear performance measures.o Own major incident management, confidently engaging technical teams, business users and senior … leaders during critical issues.o Manage complex supplier relationships and procurement activity, ensuring value for money and effective service delivery.o Build capability through coaching, performance management and learning and development across teams.o Bring extensive experience of IT service management leadership, enterprise technology and excellent communication skills. About ...

with colleagues on a regular basis to understand and resolve issues. Manage or input into any related Supplier service reviews & budget plans. Provide Duty Incident Manager out of hours support, on a rota basis. Experience required: Leadership of a geographically dispersed Field IT support Ability to work with people … working styles, backgrounds, experience, etc Excellent interpersonal skills with the ability to communicate and influence at all levels Good presentation and stakeholder management skills Ability to prioritise and manage team workloads Deal with complexity and ambiguity Highly organised with excellent time management skills and attention to detail Eagerness ...

Hybrid Working 2-3 days in office | West Midlands We're recruiting for an experienced D elivery Manager/Delivery Lead to join a major consultancy delivering large-scale digital transformation programmes. This is a delivery leadership role focused on ownership, control, governance, and people leadership - ideal for someone … candidates who can clearly demonstrate experience with: Leading medium-to-large delivery teams Managing interdependencies across teams or suppliers Budget ownership and financial accountability Major incident management and service recovery Delivery recovery/success planning Strong people leadership and mentoring Agile delivery within complex environments This ...