Birmingham, West Midlands, England, United Kingdom Hybrid / WFH Options
Robert Walters
Robert Walters is in partnership with an industry leading digital services business. Due to continued growth and acquisition, they are keen to appoint a MajorIncident Manager on a 6-month contract. Fully Remote this is a home-based role. As a MajorIncident Manager, you will lead/manage the end-to-end MajorIncidentManagement process across group. You will require strategic thinking, strong leadership capabilities with deep understanding of ITIL practises. You will ensure the delivery of a high-performing MajorIncidentManagement function aligning business needs to IT strategy. MajorIncident Manager (Home Based) Duties: Develop end to end MajorIncidentManagement process Lead/Develop team and its high performance Monitor team process/performance with KPI Support bid response, manage service offering development Develop playbooks and documentation Continuous development of processes Implement and develop processes Implement continual service improvement strategies Collaborate with process managers to deliver ITIL-aligned service Provide contract-specific Majorincident reporting More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Robert Walters
Robert Walters is in partnership with an industry leading digital services business. Due to continued growth and acquisition, they are keen to appoint a MajorIncident Manager on a 6-month contract. Fully Remote this is a home-based role. As a MajorIncident Manager, you will lead/manage the end-to-end MajorIncidentManagement process across group. You will require strategic thinking, strong leadership capabilities with deep understanding of ITIL practises. You will ensure the delivery of a high-performing MajorIncidentManagement function aligning business needs to IT strategy. MajorIncident Manager (Home Based) Duties: Develop end to end MajorIncidentManagement process Lead/Develop team and its high performance Monitor team process/performance with KPI Support bid response, manage service offering development Develop playbooks and documentation Continuous development of processesImplement and develop processes Implement continual service improvement strategies Collaborate with process managers to deliver ITIL-aligned service Provide contract-specific Majorincident reporting Apply More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
Robert Walters
Robert Walters is in partnership with an industry leading digital services business. Due to continued growth and acquisition, they are keen to appoint a MajorIncident Manager on a 6-month contract. Fully Remote this is a home-based role. As a MajorIncident Manager, you will lead/manage the end-to-end MajorIncidentManagement process across group. You will require strategic thinking, strong leadership capabilities with deep understanding of ITIL practises. You will ensure the delivery of a high-performing MajorIncidentManagement function aligning business needs to IT strategy. MajorIncident Manager (Home Based) Duties: Develop end to end MajorIncidentManagement process Lead/Develop team and its high performance Monitor team process/performance with KPI Support bid response, manage service offering development Develop playbooks and documentation Continuous development of processesImplement and develop processes Implement continual service improvement strategies Collaborate with process managers to deliver ITIL-aligned service Provide contract-specific Majorincident reporting Apply More ❯
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Robert Walters
Robert Walters is in partnership with an industry leading digital services business. Due to continued growth and acquisition, they are keen to appoint a MajorIncident Manager on a 6-month contract. Fully Remote this is a home-based role. As a MajorIncident Manager, you will lead/manage the end-to-end MajorIncidentManagement process across group. You will require strategic thinking, strong leadership capabilities with deep understanding of ITIL practises. You will ensure the delivery of a high-performing MajorIncidentManagement function aligning business needs to IT strategy. MajorIncident Manager (Home Based) Duties: Develop end to end MajorIncidentManagement process Lead/Develop team and its high performance Monitor team process/performance with KPI Support bid response, manage service offering development Develop playbooks and documentation Continuous development of processes Implement and develop processes Implement continual service improvement strategies Collaborate with process managers to deliver ITIL-aligned service Provide contract-specific Majorincident reporting More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Virgin Money
with every single one of us here at Virgin Money. Feeling Insatiably Curious about your next adventure? You might have just found it. We're looking for an experienced Incident Manager to join our multi-disciplinary team to run major IT service incidents and restore our services to our customers and colleagues as soon as possible. You will … and be able to think on your feet, absorb information quickly and make decisions in a fast changing, sometimes high-pressure environment. This role requires the person to lead major service incidents to successful full-service recovery, record and monitor the progress towards a resolution for all incidents and potential subsequent problems and work towards continual service improvement through … trend analysis and active engagement with technical resolver teams. What you'll be doing Actively lead major service Incidents to ensure effective and timely service restoration through the MajorIncidentManagement process, working with technical resolver teams and Service Managers to agree the appropriate actions to protect and restore service Provide timely updates to IT and More ❯
Robert Walters is in partnership with an industry leading digital services business. Due to continued growth and acquisition, they are keen to appoint a MajorIncident Manager on a 6-month contract. Fully Remote this is a home-based role. As a MajorIncident Manager, you will lead/manage the end-to-end MajorIncidentManagement process across group click apply for full job details More ❯
london (battersea), south east england, united kingdom Hybrid / WFH Options
Databarracks
will participate in and supervise client engagement teams and other related activities. Engagements focus on the advisory services in development, implementation or assessment of the client’s resilience, crisis management and business continuity capability, strategies and solutions; including risk assessments, business impact analyses, strategy selection, and documentation of respective procedures. This also includes plan and conduct exercises to test … client Business Resilience strategies, plans and challenge business leads on identification of critical functions and needs Design and outline Resilience goals, objectives and scope for business plans and Crisis Management Support and assist in the development of BCP planning and goals Support client top management in aligning all Business Resilience planning, initiatives and goals with organisational goals and … maintenance and testing programs for all Resilience plans Design and implement tests and exercises of client Resilience plans and response processes Provide regular feedback and reporting to clients' top management on the critical components and readiness of the business plans and supporting processes and infrastructure. In addition, be prepared to: Facilitate and support the execution of client plans at More ❯