Ledbury, England, United Kingdom Hybrid / WFH Options
Synchro
a hybrid working arrangement of 60% office and 40% home working. Responsible for providing exceptional customer service and technical support, the Tier 2 NOC Engineer will respond to customer inquiries, resolve technical issues, and ensure the smooth operation of our fibre network services. This includes supporting Layer … and Layer 3 services on GPON and XGS PON access networks, Juniper core network, BNG, and firewall infrastructure. Key responsibilities encompass customer support, technical troubleshooting, incident management, and network configuration. Skills & Experience Required Experience: 3+ years in an engineering and/or network support role with supplier … computing, electrical/electronic engineering. Customer Service: Previous experience in customer service or technical support, preferably in telecommunications. Technical Aptitude: Strong ability to troubleshoot network connectivity, hardware, and software issues. Communication Skills: Excellent verbal and written communication skills with a customer-centric approach. Tools Familiarity: Experience with ticketing systems more »
Greater Exeter Area, United Kingdom Hybrid / WFH Options
Synchro
a hybrid working arrangement of 60% office and 40% home working. Responsible for providing exceptional customer service and technical support, the Tier 2 NOC Engineer will respond to customer inquiries, resolve technical issues, and ensure the smooth operation of our fibre network services. This includes supporting Layer … and Layer 3 services on GPON and XGS PON access networks, Juniper core network, BNG, and firewall infrastructure. Key responsibilities encompass customer support, technical troubleshooting, incident management, and network configuration. Skills & Experience Required Experience: 3+ years in an engineering and/or network support role with supplier … computing, electrical/electronic engineering. Customer Service: Previous experience in customer service or technical support, preferably in telecommunications. Technical Aptitude: Strong ability to troubleshoot network connectivity, hardware, and software issues. Communication Skills: Excellent verbal and written communication skills with a customer-centric approach. Tools Familiarity: Experience with ticketing systems more »
NetworkOperations looks after the customer network and is responsible for maintaining both the physical and logical services to our customers, reporting to the NOC Manager we’re a lean and efficient team who utilise peer reviewed process and supported tools and documentation to keep our customers … network live 24/7/365, teamwork is paramount and as such we form strong bonds to ensure success not only for the company, but for the individual members of our team. The role of the NOC Engineer will be to ensure the healthy running of our … LAN/WAN via reactive 1st line fault resolution, for example, customer home network cabinet switches and router issues, plus proactive work updating software and firmware. This role will be responsible for owning technical cases escalated from our Triage team, liaising with technicians and customers to ensure speedy resolutions more »
Bracknell, Bracknell Forest, Berkshire, United Kingdom
Jam Management Consultancy ltd
NetworkOperationsEngineer, IT/Tech, SaaS, Cloud, AI, M2M, Security Our Multi-award winning client is looking for a highly motivated individual, with a broad range of abilities and the capacity to rapidly learn new skills, to join the Engineering Services team as an NetworkOperationsEngineer, in our clients NetworkOperations Centre (NOC). The NetworkOperationsEngineer, will adhere strictly to standard operating procedures, coordinating and liaising with numerous internal and external stakeholders in the successful execution of responsibilities, including: The Engineering Services Support and … Operations teams. Project Managers. Third-party carriers, strategic partners and technology vendors. Main Responsibilities of NetworkOperationsEngineer, Real-time monitoring of our clients cloud communication platforms. Acknowledging, reviewing and resolving alerts raised, through incident management or change management process Capacity monitoring. Reviewing historical logs (Windows more »
Employment Type: Permanent
Salary: £40000 - £45000/annum
Posted:
Salary Guide
Network Operations Engineer the UK excluding London