1 to 25 of 55 Remote/Hybrid Performance Metrics Jobs in the UK excluding London

leading support operations across multiple locations, ensuring customers receive a consistent, high-quality service. You will design and improve support processes, introduce clear performance metrics, manage SLAs, and develop the team from a reactive ticket-handling function into a proactive, customer-focused support operation. This role would suit … service. Design, implement and improve a multi-tier support model, such as Tier 1, Tier 2 and Tier 3 support. Establish clear KPIs and performance metrics, including response times, resolution times, SLA achievement, escalation rates and customer satisfaction. Use ticketing data and operational insight to identify bottlenecks, improve ...

Based in Norwich with a hybrid working arrangement, this role offers the opportunity to become a key business partner to operational leaders, helping drive performance through data-led decision making. As the business continues to grow and evolve, the successful candidate will play a vital role in shaping operational … include but will not be limited to: Acting as the primary analytical partner to operational and marketing teams, providing insight into live business performance Monitoring key operational and commercial metrics, proactively identifying trends, risks and opportunities Translating complex data into clear, actionable recommendations that support informed business decisions ...

direction. Represent the "voice of the customer"; invest significant time with current and potential customers to understand their needs and habits. Define and manage metrics to measure the success of your efforts and to inform the overall product strategy. Authors, tests, and accepts stories. Contribute to creating the product … design, develop, and launch new digital products Create and continuously maintain a product roadmap that aligns with business goals and customer needs. Define product performance metrics & monitor product performance using analytics tools and make data-driven decisions. Essential criteria All candidates must have the legal right ...

data, validate use cases and product requirements with end users. Issue Resolution: Handle issues with current features and provide solutions based on customer feedback. Performance Monitoring: Track and analyze product performance metrics e.g. team productivity, product adoption, feature performance. This role would focus on collection, analysis ...

changes that foster a culture of continuous improvement. Experience in working with teams and stakeholders to define user stories with suitable acceptance criteria, key performance indicators (KPIs) and associated performance metrics and measures. Expertise in communicating ideas clearly and persuasively to diverse audience groups using multiple remote ...

join a growing consumer-focused business based in Surrey. This is an exciting opportunity for a commercially minded digital professional to support online trading performance across multiple e-commerce channels and key retail partners. The successful candidate will have a strong understanding of digital merchandising, online trading, and customer … experience, with the ability to use performance insights to drive engagement, conversion, and sales growth. Key Responsibilities E-Commerce & Merchandising Support the day-to-day management and optimisation of e-commerce websites and online retail channels. Ensure homepage content, landing pages, banners, navigation, and product merchandising align with campaign ...

join a growing consumer-focused business based in Surrey. This is an exciting opportunity for a commercially minded digital professional to support online trading performance across multiple e-commerce channels and key retail partners. The successful candidate will have a strong understanding of digital merchandising, online trading, and customer … experience, with the ability to use performance insights to drive engagement, conversion, and sales growth. Key Responsibilities E-Commerce & Merchandising Support the day-to-day management and optimisation of e-commerce websites and online retail channels. Ensure homepage content, landing pages, banners, navigation, and product merchandising align with campaign ...

changes that foster a culture of continuous improvement Expertise in working with teams and stakeholders to define user stories with suitable acceptance criteria, key performance indicators (KPIs) and associated performance metrics and measures. Experience in defining and maintaining iterative product roadmaps, feature or development backlogs and release ...

collaborative culture brings together teams across product, marketing, and engineering to drive meaningful change. They offer a flexible working model designed to support both performance and wellbeing. The Role You will lead the end-to-end customer experience optimisation strategy, owning performance across digital journeys and driving improvements … accountability for conversion, revenue, and customer experience outcomes Develop and execute a data-led experimentation and CRO strategy to improve conversion, retention, and ancillary performance Use analytics, user research, and behavioural data to identify opportunities and prioritise impactful changes Partner with engineering, UX, and commercial teams to deliver ...

changes that foster a culture of continuous improvement Expertise in working with teams and stakeholders to define user stories with suitable acceptance criteria, key performance indicators (KPIs) and associated performance metrics and measures. Experience in defining and maintaining iterative product roadmaps, feature or development backlogs and release ...

balancing available milk and capacity with demand. From a global perspective, youll help ensure our resources are used as efficiently as possible, driving optimal performance across the network. Key responsibilities include; Facilitate Plant Review Meetings at site and collaborate with multiple stakeholders Lead forecasting analysis, including sales follow … site utilisation analysis Prepare and communicate material & analysis for the monthly Sales & Operations Planning (S&OP) process Create production plans for site and monitor performance, identifying and resolving supply and demand imbalances Develop production plans and monitor performance, identifying and resolving supply and demand imbalances Drive cross-functional ...

ensuring the team delivers exceptional outputs. Key Responsibilities: Lead, coach, and develop a team of Business Intelligence Analysts and Researchers Drive a positive, high-performance culture focused on collaboration and continuous improvement Manage workloads, priorities, and resource planning across the function Review reporting outputs and ensure the delivery … quality intelligence products Interpret business data, reporting, and Power BI dashboards to support informed decision-making Identify opportunities to improve processes, efficiency, and team performance Support succession planning and career development within the team Build strong relationships with internal stakeholders and support wider business objectives Monitor performance metrics ...

Cloud Hosting Product backlog based on value and dependencies. Ensure security, compliance, and risk management for the Cloud Hosting Product. Oversee Cloud Hosting Product performance, including delivery velocity and incident resolution. Provide functional and non-functional test support to the Platform Engineers. Act as the 'Voice of the Customer … setting tasks, providing feedback, creating reports, and other written materials. Desirable Skills: Experience with Agile methodologies and frameworks, such as Scrum. Understanding of Product performance metrics and the ability to improve Product performance. Knowledge of SQL, Python, and other relevant development languages. Knowledge of hybrid or multi-cloud ...

Explore and apply machine learning algorithms and data analytics in real-world scenarios Code, test, and debug AI prototypes to ensure robust and efficient performance Engage with stakeholders to understand their needs and deliver tailored AI solutions Monitor and enhance AI systems using performance metrics and feedback ...

standards, and regulatory requirements. Develop risk mitigation strategies for procurement activities and ensure a robust compliance framework is in place.* Establish and track procurement performance metrics, ensuring alignment with global procurement objectives. Regularly report on key performance indicators (KPIs), such as cost savings, supplier performance, contract … Change, Leading Customer Centric Teams, Market Analysis, Mentorship, Prioritization, Procurement Strategies, Procurement Systems, Responsible Sourcing, Risk Management, Strategic Sourcing, Strategic Thinking, Supplier Management, Supplier Performance Management (PM)**We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with ...

innovation, pace and control in a fast-moving environment. Enable Better Business Decisions Enhance reporting, analytics and self-service insight capabilities. Develop dashboards and performance metrics that support commercial decision-making. Improve the quality, accessibility and value of finance data across the organisation. Partner with Senior Finance Leadership … heart of the digital infrastructure revolution. Enjoy flexible hybrid working from either South Wales or London. Up to £90,000 basic salary plus annual performance bonus. Private healthcare. 4x annual salary life assurance. Excellent pension scheme with just a 1% employee contribution and a 7% employer contribution. 25 days ...

while contributing to ongoing growth and improvement initiatives. Key Responsibilities Develop an understanding of customer needs, behaviours, and market trends. Monitor and analyse digital performance metrics and customer engagement. Produce reports and insights to support business decision-making. Support digital marketing initiatives and work with external agencies where ...

requirements, including audit processes, policy updates, and contractual obligations Line management and development of a Quality Assurance Advisor within the compliance team Monitoring team performance and supporting continuous professional development Collecting, analysing, and reporting on performance metrics (KPIs) related to quality and asset management Acting ...

Manager who understands that marketing is about more than campaigns and clicks? Do you know how to build and optimise marketing funnels, challenge agency performance and ensure marketing activity translates into high-quality pipeline and revenue? This is a brilliant opportunity to join a fast-growing SaaS business with … traditional marketing role. This is a highly commercial, data-led position for someone who understands how demand generation directly impacts sales performance, pipeline growth and revenue. You will be empowered to make decisions, challenge performance and take ownership of what is and is not working. Importantly, this ...

website elements, user journeys and conversion funnels. Conversion Insight: Complete all test analysis, communicating insights to internal stakeholders. Provide regular updates on progress and performance metrics to ensure transparency across the wider business. Experimentation platform expert: Become platform super user, able to independently develop tests and metrics on the platform through to delivery. Website Analytics: Monitor and analyse website and digital performance using web analytics and customer feedback tools including but not limited to Contentsquare, GA4, and GetFeedback. Translate these insights into actionable recommendations, identifying testing opportunities and iterations to inform the test backlog. User ...

their best. You manage and optimise CRM data, ensuring accuracy and visibility across the sales cycle. You produce clear, timely reports on pipeline, performance, and forecasting. You support new team members with onboarding and system training. You coordinate between departments to improve quote-to-order and reporting efficiency. … identify process improvements and support key projects that increase operational effectiveness. You analyse sales trends and performance metrics to highlight risks or opportunities. You handle internal and partner queries professionally and efficiently. Your Profile: You have experience in Sales Operations , Business Administration , or a related analytical or commercial ...

identifying root causes, driving permanent resolutions and reducing recurring issues. Analyse incident trends and implement proactive service improvements. Produce service reports, dashboards and performance metrics, providing data-driven recommendations to improve operational efficiency. Ensure adherence to ITIL best practices and review service designs to confirm operational readiness ...

clients to develop mutually beneficial referral pipelines and referenceable logos. Reporting & Collaboration: Provide regular sales reports and forecasts to the management team, highlighting key performance metrics and identifying areas for growth. Collaborate cross-functionally across the organisation to improve services, sales collateral, and contribute to building an industry ...

part of it? What youll be doing? Lead, motivate, and develop a small team of telematics administrators through effective workload planning, coaching, and performance management Manage day-to-day telematics administration, ensuring accurate system updates, data integrity, and reporting Coordinate installation, removal, and reallocation of telematics units across … managing resolutions Ensure all telematics-related activities are delivered accurately, on time, and in line with agreed service levels and KPIs Monitor team performance and produce regular reports on installations, performance metrics, and outstanding actions Build strong relationships with internal stakeholders and external partners to support effective ...

Working within a collaborative and forward-thinking business, you'll benefit from a clear progression path toward IT Service Management, with exposure to service performance, reporting and continuous improvement initiatives from day one. As a true leader in their field, youll benefit from working with genuinely cutting-edge technology … technical issues across client environments Mentor and develop junior analysts through coaching, training and regular 1-2-1s Drive service improvements by analysing performance metrics and identifying trends Maintain high-quality documentation across tickets, knowledge base and processes Deliver a proactive, customer-first approach, ensuring consistently high ...