1 to 25 of 34 Remote Problem Management Jobs in the UK excluding London

Incident & Problem Management Lead £70,000 - £80,000 London (Hybrid – 2-4 times/month in the office) Managed Services Environment You’re not just good under pressure — you lead when the pressure’s on. When things break, you bring structure. When incidents escalate, you bring clarity. And when patterns emerge, you make sure they don’t become … aren’t. But this isn’t just an opportunity to keep the lights on, you’ll be actively helping to transform, reshape and set up a whole new incident & problem process to help improve the overall service offering to the external clients. This is your opportunity to join a leading Managed Services Provider in a hybrid London-based role … where you’ll lead and evolve the organisation’s Incident & Problem Management function. It's a hands-on, outcome-driven position where you'll deliver operational stability today — and lead transformational improvements for tomorrow. What’s in it for you? Salary : £70,000 - £80,000 Location : London (hybrid working – you’ll be expected in the office More ❯

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing … all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with. Alongside incident and problem management, you'll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You'll engage regularly with business, technology, and vendor … have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability, client satisfaction More ❯

Service Desk Manager - ITIL - Liverpool Service Desk Manager with proficient experience in leading a team of IT service desk analysts, ITIL/another service management framework and improving the Service Desk function is required by a leading firm in central Liverpool. They are looking for a proven Service Desk Manager who has experience in pushing through change, by identifying … from home. Essential Skills Required: Experience in managing a Service desk/IT helpdesk team Working with external customers within service delivery/service desk Proven experience in change management in a Service Desk/Service Delivery, and a track record of improving the Service Desk function ITIL experience or another service management framework is a must A … good understanding of incident, problem, change, and release management processes. The ability to drive the best Service and have a passion for IT technology The ability to identify process improvement and areas that are inefficient or need upgrading Excellent communication, people and stakeholder management skills, somebody who can drive through change and improvements across a Service Desk More ❯

procedures. In addition to the preventative maintenance tasks, support will be available to support queries and investigate system issues across the environments as well as responsible for supporting incident management and problem resolutions. You’ll also provide subject matter expertise to the change function, supporting projects from shaping through to closure. They will also assist the DBA Lead … and associated environments including live, DR and test environments. Ensure environments are appropriately patched and secure. Provide support and ensuring that agreed support SLAs are met. Support the incident management process, problem management and implementation of changes. Support the management of risks and issues. Provide SME knowledge to the business. Engage with third party support contacts … when required to support problem resolution. Undertake regular housekeeping of the environments to ensure they perform to their optimal levels. Carry out refreshes of the test databases in accordance with testing/project requirements. Undertake system and database administration duties as required, including out of hours tasks where required. Carry out regular disaster recovery activities with other Technology teams. More ❯

Key tasks Installations, Configurations, Migrations, Operational Support, patching, On-call support Monitoring components of Storage systems including volumes, LUNs, disk and logs. Should be responsible for complete Incident, Change Management, Problem Management and Capacity planning. Should be able to plan and execute Disaster recovery. Backup management and health checks Monitor backup jobs, schedules and relevant logs More ❯

responsible for the delivery and maintenance of corporate and clinical applications to support safe and effective patient care whilst delivering the digital strategy. We are looking for highly motivated problem solver who thrives under pressure and has a passion for customer service. You will provide second line support of clinical applications including, incident management, request fulfilment, problem management, monitoring, change & release management and decommissioning. The role is full time, permanent at 37.5 hours per week. The role offers hybrid working, following a trial period of 3 months. Candidates must be able to attend the office 50% of the time.The ability to participate in an on-call service is essential . Applicants must be within … and resolve issues and requests. Assist in the testing of new functionality and updates. Document support activities Maintain documentation including standard operating procedures. Participate in application upgrades and change management processes. About us At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of More ❯

resources, which is critical in maintaining operational reliability and minimising risk, especially in a critical national infrastructure (CNI) environment. Key parts of the role: Asset Tracking & Documentation Support. Lifecycle Management Assistance Compliance & Reporting Vendor & Supplier Coordination Continuous Improvement Support Cost Management & Optimisation Incident & Problem Management Support Collaboration with Internal Teams What you'll need to succeed … Proficiency with asset management software tools such as ServiceNow, CMDB, or similar enterprise solutions. Understanding of asset lifecycle management processes, including procurement, deployment, tracking, maintenance, and decommissioning of OT assets. Good understanding of incident response stages and handling. Knowledge of industry standards and regulatory requirements related to asset management, such as data protection and environmental compliance, ISO27002 More ❯

Leidos is seeking an experienced Database Administrator (DBA) to be part of a team supporting and maintaining an IT service management tool (ServiceNow) for a large organisation. This role requires hands-on experience with database administration, optimization, and disaster recovery planning. The ideal candidate will be responsible for ensuring database stability, security, and performance, while collaborating with cross-functional … backups to allow for efficient data recovery in the event of system failures. Monitoring & Performance Optimization: Track system performance and identify bottlenecks affecting database efficiency and data integrity. Incident & Problem Management: Troubleshoot database-related incidents and implement proactive solutions to minimize downtime. Capacity Planning: Monitor and forecast database storage and performance needs, ensuring scalability. Upgrades & Patch Management … and execute major database upgrades and periodic patching to maintain system stability. Database Logging & Monitoring: Configure and manage database logs for integration into a SIEM (Security information and event management) solution for monitoring and security compliance. High Availability & Failover Management: Monitor, maintain and orchestrate manual failover and failback procedures to maintain uptime. Automation & Scripting: Develop scripts using SQL More ❯

Hybrid) Salary: Up to £52,107 + excellent benefits Yolk Recruitment are working with a leading organisation to recruit an IT & OT Asset Analyst into their growing IT Service Management function. This is a newly created role offering a real opportunity to shape and improve asset management practices across both IT and OT (Operational Technology) functions. Sitting within … senior stakeholders to ensure compliance, improve processes, and maximise value from assets in a highly regulated, critical national infrastructure environment. If you're proactive, analytical and passionate about asset management, this role gives you the scope to make a real impact. What you'll be doing Maintaining accurate records for IT & OT assets across multiple systems (e.g. ServiceNow, CMDB … asset health and performance, and supporting remediation where needed. Working with suppliers and vendors to support procurement, maintenance, and disposal of assets. Contributing to continuous improvement initiatives within asset management processes and tools. Tracking costs, supporting financial reporting, and identifying opportunities for savings. Supporting incident and problem management where asset-related issues are involved. Collaborating with IT More ❯

positive difference to the lives of our clients, customers, colleagues, shareholders, and society. We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent. Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser … themes shaping the market, through either public markets or alternative asset classes. About the Role & Department We are seeking an experienced Senior Application Support Engineer to join our Asset Management Technology team. This role is focused on supporting and enhancing our investment application systems which are critical components of our investment business. This includes support for real time trading … applications and data flows. Due to our global delivery schedule, flexibility to work on-call and a variety of shift patterns will be essential. In Investments Technology, our Asset Management Tribe supports the products and processes employed by our asset management business. The tribe comprises a number of squads who are responsible for developing, maintaining and supporting the More ❯

you will perform daily system monitoring and health checks to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development and … smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and work with Lead Consultants to learn, share knowledge and assure continuous improvement. A little further in to the future, a fast track to a Senior … cloud platforms is vital in either Azure, AWS, and/or more modern and agile iPaaS solutions such as Workato, Celigo, SnapLogic, Jitterbit or similar). Strong mental agility, problem-solving skills, and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management skills, enabling you More ❯

you will perform daily system monitoring and health checks to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development and … smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and work with Lead Consultants to learn, share knowledge and assure continuous improvement. A little further in to the future, a fast track to a Senior … cloud platforms is vital in either Azure, AWS, and/or more modern and agile iPaaS solutions such as Workato, Celigo, SnapLogic, Jitterbit or similar). Strong mental agility, problem-solving skills, and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management skills, enabling you More ❯

positive difference to the lives of our clients, customers, colleagues, shareholders and society. We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent. Aberdeen comprises three businesses, interactive investor (ii), Investments and Adviser … 2nd line technical support across multiple squads, ensuring timely resolution of incidents, proactive assistance with BAU changes, and contributing to continuous improvement initiatives. This role requires strong technical skills, problem-solving ability, and excellent communication skills. Key Responsibilities Incident & Problem Management Take ownership of escalated incidents and recurring issues, performing root cause analysis and implementing permanent fixes. … in application support and troubleshooting across multiple platforms. Working knowledge of Azure, SQL, and scripting (PowerShell or similar). Familiarity with CI/CD pipelines and DevOps practices. Strong problem-solving skills and ability to work independently. Excellent communication and stakeholder engagement skills. Exposure to testing frameworks and automation tools (desirable). IT certifications such as ITIL Foundation, Microsoft More ❯

the ICBC Standard Bank business. Your responsibilities will span across strategy, engineering, delivery, business-as-usual operations oversight. What You'll Be Doing Provide strategic leadership and hands-on management across the Infrastructure Platform estate ensuring the delivery of highly available, scalable, and secure services. Deliver both technical and managerial oversight for core infrastructure platforms, including Wintel, Networks, and … Engineer, Deploy, and Operate" processes in accordance with the IS&O operating handbook, ensuring seamless service delivery, operational excellence, and smooth service transitions. Contribute to the IS&O portfolio management function by offering deep technical insight and support for business-driven projects and infrastructure-related initiatives. Ensure the stability, efficiency, and security of IT infrastructure operations across ICBCS offices … supported by strong governance and risk management practices. Implement global IT strategies and policies ICBCS, adapting them to meet local business and regulatory requirements. What You'll Need To Be Successful Proven experience (10+ years) in IT infrastructure management, with at least 5 years in a leadership or regional management role within a complex, multinational environment. Strong More ❯

you will perform daily system monitoring and health check to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development and … smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and worked with Lead Consultants to learn, share knowledge and assure continuous improvement. Requirements A strong record of accomplishment as an Integration Engineer or Integration Consultant. … Such as Oracle Integration Cloud, M365 PowerAutomate, SAP Integration Suite, Infor ION, IFS Connect, Workday Integration Cloud, Epicor Integration Cloud, Salesforce Mulesoft AnyPoint and/or similar). Strong problem-solving skills and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to More ❯

you will perform daily system monitoring and health check to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development and … smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and worked with Lead Consultants to learn, share knowledge and assure continuous improvement. Requirements A strong record of accomplishment as an Integration Engineer or Integration Consultant. … Such as Oracle Integration Cloud, M365 PowerAutomate, SAP Integration Suite, Infor ION, IFS Connect, Workday Integration Cloud, Epicor Integration Cloud, Salesforce Mulesoft AnyPoint and/or similar). Strong problem-solving skills and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to More ❯

Problems, following ITIL v4guidelines in this cutting edge and highly secure environment. You will support our technicalenvironment, which includesMicrosoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO).Youwill be passionate about technology and understand of business systems and solutions. Work with the Systems Architect … to design, implement, and maintain solutions within our Microsoft Technical Stack Work with stakeholders to devise improvements to their teams processes with Power Platforms and automation Assist withITChange and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely withinternalcolleaguesand externalsuppliersin resolving issues promptly Support IT governance, ensuringsecurity best practises and More ❯

Problems, following ITIL v4guidelines in this cutting edge and highly secure environment. You will support our technicalenvironment, which includesMicrosoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO).Youwill be passionate about technology and understand of business systems and solutions. Work with the Systems Architect … to design, implement, and maintain solutions within our Microsoft Technical Stack Work with stakeholders to devise improvements to their teams processes with Power Platforms and automation Assist withITChange and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely withinternalcolleaguesand externalsuppliersin resolving issues promptly Support IT governance, ensuringsecurity best practises and More ❯

v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO). You will be passionate about technology and understand of business systems and solutions. Work with the … implement, and maintain solutions within our Microsoft Technical Stack Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly Support IT More ❯

compliance, and customer satisfaction to agreed SLAs and quality standards. The role acts as the primary point of contact for the client, overseeing operational delivery, service performance, incident and problem management, and continuous improvement. You will manage internal teams and subcontractors, ensuring consistent, high-quality service across all elements of delivery. Key Responsibilities Deliver managed services in line … and identify improvement opportunities. Support pre-sales and bid activity for contract renewals and new opportunities. Skills and Experience Required Active UK Security Clearance Proven experience in Service Delivery Management within secure or regulated environments. Strong understanding of ITIL , managed services, and SLA governance. Excellent stakeholder management and communication skills at all levels. Experience managing third-party suppliers More ❯

positive difference to the lives of our clients, customers, colleagues, shareholders, and society. We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent. Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser … activities related to the strategic direction and control of all information systems and technology capabilities, both internally and externally, including system design and programming, network planning, budget planning, database management, and computer operations. The Telecommunications & Network Administration focus lies within our Technology Infrastructure area, and specialises in coordinating data, voice, and/or network communications with business units and … systems management, as well as vendors and/or consultants. About the Role We are looking for a Network Support Analyst to join our UK-based team in London. You will help support our global network infrastructure, handling both BAU issues and provide support for projects. Ideal candidates should possess excellent customer service skills and be capable of working More ❯

network and security solutions Configure, maintain and troubleshoot routers, switches, firewalls and load balancers Implement authorised infrastructure changes and participate in CABs Conduct root cause analysis and contribute to problem management Produce clear technical documentation, including SOWs and design artefacts Support internal projects and continuous improvement initiatives Provide on-call technical support when required Stay current with emerging … troubleshooting complex multi-site network issues Professional certifications such as CCNA/CCNP, CCSA or PCNSA preferred Familiarity with ITIL frameworks and multi-client service environments Excellent communication and problem-solving skills Experience with automation or scripting (Python, Ansible) advantageous Why join? Fully remote working (UK-based) Outside IR35 contract Opportunity to deliver critical network security projects across diverse More ❯

implement, and maintain solutions within the Microsoft Technical Stack Collaborate with stakeholders to devise improvements to their teams' processes using Power Platforms and automation Assist with IT Change and Problem Management following ITIL v4 guidelines, leveraging advanced troubleshooting and problem-solving skills Support IT governance, ensuring security best practices and disaster recovery plans are followed, and raise More ❯

a strong track record of managing testing teams and environments, and you're p assionate about driving quality and efficiency. Your toolkit includes a deep understanding of defect lifecycle management, test planning, execution, and reporting . You're confident working with test management tools and have a working knowledge of SQL . Ideally, you've also had exposure … our users receive outstanding service. Key Responsibilities Summary Team Leadership: Lead and mentor the support team, manage incoming requests, enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse support trends, and More ❯

status of escalated issues and seeking status updates where necessary Keeping the incident creator informed of progress or possible reasons for delay while escalating known or reoccurring issues to management Recommending workarounds or additional training to users to support efficiency Contributing content to the knowledge base to assist with problem management of incidents Developing applications and reports More ❯