1 to 25 of 44 Remote/Hybrid Problem Management Jobs in the UK excluding London

place, now. The role: We are seeking an experienced BMC Helix Engineer to design, implement, configure, and support enterprise-scale BMC Helix IT Service Management (ITSM) solutions. The successful candidate will possess deep technical expertise across the BMC Helix platform, including workflow automation, integrations, cloud deployments, and ITSM best … practices. They will work closely with technical teams, service management professionals, and stakeholders to deliver robust and scalable service management solutions. Responsibilities: Design, develop, configure, and maintain BMC Helix ITSM solutions. Administer and enhance core ITSM modules including: Incident Management Problem Management Change Management ...

Service Manager Key Responsibilities Service Leadership & Governance Own the end-to-end performance, governance, and continual improvement of IT services. Develop and maintain service management strategies, operating plans, and improvement roadmaps. Act as the senior service management lead, ensuring business priorities are translated into effective service outcomes. Chair … service reviews and governance forums, providing clear updates on performance, risks, financials, and improvement activities. Service Desk Management Lead and develop the Service Desk function, including Service Desk Agents and Service Analysts. Ensure consistent processes for incident and service request intake, triage, prioritisation, routing, communication, and fulfilment. Set clear ...

escalation processes. Establish a repeatable factory onboarding and deployment lifecycle, covering demand intake, site readiness, design assurance, build, transition and service acceptance. Define service management processes for capacity planning, patching, lifecycle management, resilience, backup, incident and problem management, and operational support. Work with architecture and engineering … edge services within complex organisations. Strong expertise in service design, target operating models, governance frameworks, service ownership and operational readiness. Experience implementing IT service management disciplines, including service transition, incident and problem management, lifecycle management and service acceptance. Broad understanding of modern infrastructure technologies, including virtualisation ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Senior Service Delivery Manager (HADECs … technology services (Speed Enforcement - HADECs) and directing resources to intervene and to achieve continuous service improvement. Taking a lead in the fault, event and problem management of the service. Working with Service design and procurement teams to ensure lessons learnt from operational experience are fed back ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Senior Service Delivery Manager (HADECs … technology services (Speed Enforcement - HADECs) and directing resources to intervene and to achieve continuous service improvement. Taking a lead in the fault, event and problem management of the service. Working with Service design and procurement teams to ensure lessons learnt from operational experience are fed back ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Senior Service Delivery Manager (HADECs … technology services (Speed Enforcement - HADECs) and directing resources to intervene and to achieve continuous service improvement. Taking a lead in the fault, event and problem management of the service. Working with Service design and procurement teams to ensure lessons learnt from operational experience are fed back ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Senior Service Delivery Manager (HADECs … technology services (Speed Enforcement - HADECs) and directing resources to intervene and to achieve continuous service improvement. Taking a lead in the fault, event and problem management of the service. Working with Service design and procurement teams to ensure lessons learnt from operational experience are fed back ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As the Senior Service Delivery Manager for MIDAS (Motorway Incident Detection and Automatic Signalling … will lead the delivery and optimisation of this nationally significant service, ensuring performance, availability and customer outcomes remain at the forefront of service management activities. Working across organisational boundaries, you will collaborate with operational teams, asset managers, engineering specialists, suppliers, maintainers and service providers to maximise the value ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As the Senior Service Delivery Manager for MIDAS (Motorway Incident Detection and Automatic Signalling … will lead the delivery and optimisation of this nationally significant service, ensuring performance, availability and customer outcomes remain at the forefront of service management activities. Working across organisational boundaries, you will collaborate with operational teams, asset managers, engineering specialists, suppliers, maintainers and service providers to maximise the value ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As the Senior Service Delivery Manager for MIDAS (Motorway Incident Detection and Automatic Signalling … will lead the delivery and optimisation of this nationally significant service, ensuring performance, availability and customer outcomes remain at the forefront of service management activities. Working across organisational boundaries, you will collaborate with operational teams, asset managers, engineering specialists, suppliers, maintainers and service providers to maximise the value ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As the Senior Service Delivery Manager for MIDAS (Motorway Incident Detection and Automatic Signalling … will lead the delivery and optimisation of this nationally significant service, ensuring performance, availability and customer outcomes remain at the forefront of service management activities. Working across organisational boundaries, you will collaborate with operational teams, asset managers, engineering specialists, suppliers, maintainers and service providers to maximise the value ...

business stakeholders Prioritise incidents based on business impact and agreed service levels Monitor incident queues and ensure timely updates and resolution progress Support problem management activities and contribute to preventative improvements Analyse recurring issues and recommend corrective actions or process improvements Document investigations, fixes, and known error workarounds … Support system testing, releases, patches, and change activities where required Maintain clear communication with stakeholders throughout the incident management process Assist with user support, training guidance, and knowledge-base documentation Required Skills & Experience Experience supporting Siemens Teamcenter applications Strong incident management and troubleshooting skills Understanding of PLM processes ...

Service Asset and Configuration Management (SACM) Clearance Level - High (Active or eligibility to gain DV STRAP) Location: Huntingdon UK UNLEASH YOUR POTENTIAL The Service Asset and Configuration Management (SACM) is part of the Service Management team (ITAM Team) and provides consistent & efficient management of Assets … Process, Technology etc.) to define and manage the configuration elements of services that are user-centric. Responsible for the delivery of cost effective SACM Management that achieves customers requirements, meets mission needs and which can be fully integrated with the customers service. Service Delivery Reporting into the Service Delivery ...

Responsibilities Champion end-user experience and Digital Employee Experience (DEX) Analyse service data, KPIs, repeat demand and user feedback to identify friction Lead operational problem management and drive CSI initiatives Act as an escalation point for service quality and user-experience issues Coordinate operational response during major incidents … Manager/Service Experience Manager or similar) Solid understanding of modern Workplace/EUC technologies (M365, Intune, Entra ID, Autopilot etc.) Proven involvement in problem management, RCA, and continual improvement Excellent communication skills, especially during service disruption Ability to remain calm, pragmatic, and decisive under pressure Empathy ...

genuine impact on both customer experience and business performance. Responsibilities Lead, coach and develop service and support teams. Manage incidents, service requests and problem management activities against agreed service levels. Monitor service performance using KPIs, metrics and management information. Take ownership of major incidents and escalations through … Champion a customer-focused culture across the team. Requirements Proven experience in a Service Delivery Manager, Operations Manager or similar leadership role. Strong people management and coaching experience. Excellent incident and escalation management skills. Experience managing performance through KPIs, SLAs and operational reporting. Strong stakeholder management ...

settings, access, licences and Dataverse capacity Practical experience of security and RBAC, compliance, audit, DLP, connector and maker governance controls Experience operating application lifecycle management and release controls across development, test, UAT and production environments using Azure DevOps Strong ITIL-aligned service management experience, including incident and problem management, service transition, continual improvement and performance reporting We're building capability in this space, so you'll need line management and stakeholder management experience, with confidence guiding delivery teams, suppliers and citizen developers and challenging design decisions And in return, you'll get the best ...

telephone, self-service, chat, and email channels, helping to ensure a seamless technology experience across the organisation. If you're passionate about technology, enjoy problem-solving, and take pride in delivering excellent customer service, we'd love to hear from you. Key Responsibilities Provide professional, customer-focused IT support … wide range of end-user IT issues, escalating complex problems to specialist teams when required. Manage and prioritise workloads effectively using the IT Service Management platform. Maintain accurate records of incidents, requests, resolutions, and customer communications. Collaborate with Digital Workplace and wider IT teams to deliver a consistent ...

telephone, self-service, chat, and email channels, helping to ensure a seamless technology experience across the organisation. If you're passionate about technology, enjoy problem-solving, and take pride in delivering excellent customer service, we'd love to hear from you. Key Responsibilities Provide professional, customer-focused IT support … wide range of end-user IT issues, escalating complex problems to specialist teams when required. Manage and prioritise workloads effectively using the IT Service Management platform. Maintain accurate records of incidents, requests, resolutions, and customer communications. Collaborate with Digital Workplace and wider IT teams to deliver a consistent ...

first-time fix rates and customer satisfaction Support Windows Server, Active Directory, Entra ID, and virtualisation platforms Perform root cause analysis and contribute to problem management activities Assist with technical escalations and mentor colleagues where required Follow change, incident, and security management processes Maintain accurate records within … infrastructure environments Strong expertise in: Microsoft Windows Server Active Directory Microsoft Entra ID VMware and/or Hyper-V Experience supporting authentication, authorisation, access management, and identity services Knowledge of DNS, DHCP, Group Policy, and core Microsoft technologies Understanding of ITIL service management principles PowerShell administration and automation ...

role, offering the flexibility to work virtually from anywhere within the UK. Contract Type : Permanent The Opportunity Reporting directly to the Head of Customer Management Platforms and working under the day-to-day technical leadership and direction of the Principal Engineer, this role is responsible for enabling secure, reliable … scalable movement of data between customer management platforms, enterprise systems and analytical platforms. The role supports the technical delivery, operation and continuous improvement of integration capabilities across the Customer Management Platforms estate, ensuring consistent engineering standards, architectural alignment and operational excellence. What You Will Be Doing Integration Engineering ...

first-time fix rates and customer satisfaction Support Windows Server, Active Directory, Entra ID, and virtualisation platforms Perform root cause analysis and contribute to problem management activities Assist with technical escalations and mentor colleagues where required Follow change, incident, and security management processes Maintain accurate records within … infrastructure environments Strong expertise in: Microsoft Windows Server Active Directory Microsoft Entra ID VMware and/or Hyper-V Experience supporting authentication, authorisation, access management, and identity services Knowledge of DNS, DHCP, Group Policy, and core Microsoft technologies Understanding of ITIL service management principles PowerShell administration and automation ...

through to resolution. Configure, deploy and maintain end-user devices, supporting onboarding, offboarding and hardware refresh activities. Identify recurring technical issues and contribute to problem management and service improvements. Work collaboratively with infrastructure, security and other technical teams to resolve complex issues. Support Digital Employee Experience initiatives, helping … connectivity and troubleshooting. Strong communication and customer service skills, with the ability to support users at all levels. A proactive approach to problem-solving, with the ability to take ownership of issues through to resolution. Desirable Experience Microsoft Intune/Endpoint Manager. Microsoft Entra ID (Azure Active Directory). ...

through to resolution. Configure, deploy and maintain end-user devices, supporting onboarding, offboarding and hardware refresh activities. Identify recurring technical issues and contribute to problem management and service improvements. Work collaboratively with infrastructure, security and other technical teams to resolve complex issues. Support Digital Employee Experience initiatives, helping … connectivity and troubleshooting. Strong communication and customer service skills, with the ability to support users at all levels. A proactive approach to problem-solving, with the ability to take ownership of issues through to resolution. Desirable Experience Microsoft Intune/Endpoint Manager. Microsoft Entra ID (Azure Active Directory). ...

provide first-time-fix call resolution. The IT Service Desk acts as a centralised first line support team and is primarily responsible for incident management and for the processing of service requests and standard changes within agreed service levels for all staff within Morecambe Bay Hospitals NHS Foundation Trust … well as those working remotely from satellite sites. Training new starters Supporting current staff Supporting Service Delivery management with problem management Updating article list and knowledge bases Providing first time fix process documents for Service Desk Main duties of the job The Informatics team are responsible ...

Entra ID Support identity and access in Entra ID MFA, self-service password reset and Conditional Access issues working with Information Security Endpoint management (Intune, Autopilot, Apple) Manage the Windows and Apple device lifecycle through Microsoft Intune Windows Autopilot and Apple Business Manager enrolment, configuration, compliance, apps, patching … before colleagues are affected Keep asset records accurate, and contribute to global build standards with the Intune & EUC Product Owner Continuous improvement and knowledge management Find the cause of repeat issues and fix them for good, contributing to Problem Management and improvement sprints Shift work left: write ...