1 to 25 of 61 Remote Problem Management Jobs in the UK excluding London

managing servers, ensuring system reliability, providing technical support, and implementing IT security best practices. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a proactive approach to system administration. IT Systems Administrator, the role Install, configure, and maintain servers, operating systems (Windows, Linux), and … on system performance, incidents, and resolutions. Provide regular updates to the IT Manager on system status and projects. Follow ITIL-based processes for incident management, problem management, change management, and service level management. Contribute to the development and improvement of IT policies, procedures, and standards. Keep … Understanding of cybersecurity best practices and tools (firewalls, antivirus, SIEM). Scripting skills (PowerShell, Bash, Python) for automation and troubleshooting. Experience with Unified Threat Management (UTM) Firewalls and other security technologies. Experience with Linux and Linux-based platforms/software. Proven ability to work on infrastructure projects, from conception More ❯

Job Description - Service Management Analyst (006145) Description Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day. It's why we're on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in a … money and that's why good things happen when you meerkat. We'd love you to be part of our journey. As the Service Management Analyst you will act as a key point for CtMs Service Management activities to ensure that we provide a first class service to … you great for this role. Some of the great things you'll be doing: Supporting the definition, documentation, adoption, and operation of core Service Management processes and procedures, including but not limited to Incident Management, Problem Management, and Release Management. Collaborating with the wider business teams More ❯

both CAE's internal and external clients. This will be achieved by: Support - The NOC Senior Engineer will play a key role in the Problem Management process whilst also being available as an escalation point for CAE's Senior NOC team where required for technical and Major Incident … escalation. Managed Service Delivery - Identifying and implementing opportunities for Continual Service Improvement for key services through effective Problem Management and NOC best practise activities. Reviewing documentation and working with other teams to ensure customer satisfaction. Training and Skills enablement -A focal point for development across the NOC, pushing … and development identified as necessary following such events, owning them until full resolution Leading the NOC for best practise in both Major Incident and Problem Management processes. Ability to communicate at all levels inside and outside the business in both written and verbal form. Identifying, developing and implementing More ❯

law firm on a permanent basis. **Experience working for a law firm is essential** Key Responsibilities Manage the User Support team using the Service Management toolset and provides accurate reporting on performance Coaching and mentoring the team to ensure that personal development, service standards and are being consistently applied … identify problems and look to address these with the respective team Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. Take accountability for service delivery performance, meeting customer expectations Liaise with … other internal support teams, internal senior management and suppliers in the day-to-day management of Incidents and Service Requests. And where appropriate initiate the escalation process for Major Incidents Take ownership of major incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident More ❯

law firm on a permanent basis. IT Service Delivery Lead/IT Support Lead Key Responsibilities: • Manage the User Support team using the Service Management toolset and provides accurate reporting on performance. • Coaching and mentoring the team to ensure that personal development, service standards and are being consistently applied. … identify problems and look to address these with the respective team • Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. • Take accountability for service delivery performance, meeting customer expectations • Liaise with … other internal support teams, internal senior management and suppliers in the day-to-day management of Incidents and Service Requests. And where appropriate initiate the escalation process for Major Incidents. • Take ownership of major incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident More ❯

with Financial Database Software will be highly advantageous! The Client: Has an extremely proud history and is one of the UK's largest wealth management firms, which has a heritage dating back to 1742 and a listing on the London Stock Exchange. It's a hybrid role with potentially … taking Calls, Tickets & Escalations via email/portal related to Line of Business Applications Cement relationships with strategic suppliers and key outsource providers & effective management of these relationships. Responsible for supporting the incident management process ensuring, where possible, first-time resolution can be achieved by troubleshooting, diagnosing, and … MS Teams Taking ownership of incidents and managing through to resolution from point of contact, proactively keeping the customer informed of progress Responsible for Problem Management processes to reduce the volume of incidents impacting your colleagues Work collaboratively within your team and across the wider IT function to More ❯

role will involve managing service delivery processes, creating and updating policies, and designing key performance metrics to measure success. Key Responsibilities: Customer & Supplier Relationship Management: Foster and maintain strong, positive relationships with key customers and suppliers, ensuring alignment with business objectives and high levels of customer satisfaction. Customer Feedback … offerings. Service Reviews: Host and lead regular service reviews with key customers, providing insights into service performance, metrics, and areas for development. Policy & Procedure Management: Develop, maintain, and review comprehensive service management policies and procedures in line with ITIL best practices. Key areas include: Incident Management Change … Management Problem Management Issue Resolution: Serve as an escalation point for technical or business-related issues, collaborating with the Technical Support team and Support Team Leader to resolve challenges efficiently. Customer Satisfaction: Contribute to the continuous improvement of the customer satisfaction process, ensuring that feedback is effectively More ❯

and Sunday with Wednesday Thursday off options for a different shift is possible after 90 Days. In this Role you will make sure event management is handled efficiently using alert systems like BigPanda, taking ownership of alerts and troubleshooting them with the aid of Runbooks and SOPs. Basic knowledge … complements their ability to analyze and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the … customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and directing them to standard operating procedures More ❯

and Sunday with Wednesday Thursday off options for a different shift is possible after 90 Days. In this Role you will make sure event management is handled efficiently using alert systems like BigPanda, taking ownership of alerts and troubleshooting them with the aid of Runbooks and SOPs. Basic knowledge … complements their ability to analyze and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the … customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and directing them to standard operating procedures More ❯

empowered to: Design, develop, and customize BMC Remedy applications, including workflows, forms, active links, and filters. Configure and maintain ITSM modules such as Incident Management, Problem Management, Change Management and Asset Management. Troubleshoot and resolve issues in the Remedy environment and optimise Remedy application performance and More ❯

accounts Undertake customer operational service performance reporting covering service performance against SLAs, trends, costs & improvement plans reviewed with the business owners Take the service management lead in customer major incident management, working in conjunction with internal teams to drive service restoration, and producing high quality post major incident … relationships Engagement with sales teams and PMO, supporting commercial activities and account plans As part of continuous improvement, assist with relevant ITIL disciplines - incident management, service transition, problem management, change management, service-level management etc Chair relevant customer meetings Manage customer service on-boarding Support More ❯

accounts Undertake customer operational service performance reporting covering service performance against SLAs, trends, costs & improvement plans reviewed with the business owners Take the service management lead in customer major incident management, working in conjunction with internal teams to drive service restoration, and producing high quality post major incident … relationships Engagement with sales teams and PMO, supporting commercial activities and account plans As part of continuous improvement, assist with relevant ITIL disciplines - incident management, service transition, problem management, change management, service-level management etc Chair relevant customer meetings Manage customer service on-boarding Support More ❯

experience: 4+ years Detailed Job Description: • Monitoring components of Storage systems including volumes, LUNs, disk and logs. • Should be responsible for complete Incident, Change Management, Problem Management and Capacity planning. Should be able to plan and execute Disaster recovery. • Backup management and health checks Monitor backup More ❯

experience: 4+ years Detailed Job Description: • Monitoring components of Storage systems including volumes, LUNs, disk and logs. • Should be responsible for complete Incident, Change Management, Problem Management and Capacity planning. Should be able to plan and execute Disaster recovery. • Backup management and health checks Monitor backup More ❯

to ITIL alignment, ensuring SLAs and all contractual obligations are met across a range of client contracts Deliver change and service improvements in Service Management and management tools Build and maintain trusted client relationships with key stakeholders Manage and schedule resources across all Managed Service customers to maintain … with service sponsors and stakeholders Review Disaster Recovery and Business Continuity provision to ensure such services are fit for purpose Lead the recruitment and management of technical staff including personal development and training Provide an escalation point for incidents, change and problem management Review incidents and service … requests ensure the highest quality standards are maintained About you Proven experience in proactive IT service management and delivery. Strong understanding of IT infrastructure, Microsoft 365, Azure, cloud solutions, virtualisation, security, and BCDR solutions. Skilled in defining services, setting clear metrics, and aligning contracts with business objectives. Experience delivering More ❯

oversee and drive excellence within our Tier 2 - Global Service Desk Team . As a key technical leader, you will ensure efficient incident resolution, problem management, and service request fulfillment while upholding ITIL best practices. This role is pivotal in bridging Tier 1 and Tier 3 support teams … SLAs. Act as the primary escalation point for complex technical issues before engaging Tier 3 support. Ensure effective incident response, root cause analysis, and problem resolution in alignment with ITIL principles. Work closely with Tier 1 and Tier 3 teams to establish clear escalation and de-escalation pathways. Implement … and maintain ITIL-based best practices in service requests, incident, problem, and change management. Continuously refine service management workflows to improve response times and service quality. Own and optimize the Knowledge Management system, ensuring updated documentation and SOPs. Drive automation and self-service improvements with the aim More ❯

contracts) Overview Join a delivery-focused team enabling a critical government data programme. As Service Manager, you’ll drive the migration of core service management practices from the current Data Programme (utilising Jira) into the Enterprise Services area (using ServiceNow). This is part of a broader service management … are supported, monitored, and improved across central and product teams. How This Role Fits In You’ll support the build-out of a service management architecture that enables applications to be: • Effectively monitored • Reliably supported • Transparently reported on • Continuously improved You’ll help migrate key practices into the Home … Office’s enterprise-wide ServiceNow environment to ensure operational scalability. Key Responsibilities • Lead hands-on migration of core practices: o Incident Management o Problem Management o Change Enablement o Service Desk o Request Fulfilment • Plan and facilitate detailed workshops with Civil Servants to: o Explain impacts of More ❯

person. Diagnose and troubleshoot hardware, software, and network-related issues. Guide users through step-by-step solutions in a clear and concise manner. Incident Management - Log and track incidents in the service desk ticketing system. Prioritize and escalate incidents based on urgency and impact. Ensure timely resolution of issues … and adherence to service level agreements (SLAs). Requests & Starter/Leaver Management – Log and track requests in the service desk ticketing system. Ensure timely completion of requests and ensure that new starters requests are fulfilled in a timely manner including following our documented laptop build process using Intune … accurate and detailed documentation of common issues and their resolutions. Contribute to the knowledge base and ensure it is kept updated to facilitate efficient problem resolution. Collaboration : - Collaborate with other IT teams and Service Providers to resolve complex technical issues. Escalate issues to appropriate teams or specialists when necessary. More ❯

role. Initially the successful Application Service Owner will be involved in on-boarding of the application working with the third party, becoming responsible application management, support processes, incident and change ensuring the provision of an effective and reliable application. Key tasks of the Application Service Owner Ensure effective operation … of incident, request and problem management processes based on ITIL best practice Collaborate with internal IT functions and external vendors, in delivering application management Service performance reporting to understand the effectiveness and performance of the solutions verses agreed expected SLAs Maintain compliance, with the proactive management of any risks. Management and coordination of full change life cycle. Continuous improvement working with cross functional teams Maintain detailed high-quality document Essential experience of the Application Service Owner Relevant commercial service delivery/application management experience Relevant commercial business application ownership ITIL Foundation certified (Incident More ❯

providing expert-level support, managing escalations, and leading complex technical solutions for Centerprise's Managed Service customers. This requires an individual with excellent communication, problem-solving skills, and crucially - the ability to proactively work to a resolution and deliver a high-quality outcome through independent and collaborative working. The … Ci facilities. Access to a pool car or hire vehicle will be provided for the purposes of travelling to these locations. The role requires management and implementation experience of: Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Microsoft 365, Intune, Active Directory, Group … Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON's and security appliances In the role More ❯

ensuring adherence to industry best practices. Collaborate with cross-functional teams to improve cybersecurity measures and prevent future threats. Provide clear communication to senior management on cybersecurity risks and incidents. Drive continuous improvement through post-incident reviews and scenario testing. What They're Looking For Extensive experience in cybersecurity … operational leadership within a Security Operations environment. Strong knowledge of cyber attack vectors, threat actors, and risk mitigation strategies. Proficiency in cybersecurity metrics, risk management, and incident response best practices. Excellent communication and stakeholder management skills. Ability to work in a dynamic, fast-paced environment with a proactive … participate in an on-call rotation for incident response. Desirable Skills & Qualifications Professional certifications such as CISSP, CISM, CEH, GIAC. Familiarity with ITIL Service Management processes (Change, Incident & Problem Management). Experience in eDiscovery and digital forensics. Knowledge of operational security controls and product stacks. What's More ❯

least 2 days a week. Also, there may be requirement to be on customer site. Role Type: Permanent Team/Service Overview The Patch Management service helps customers ensure their End User devices as well as their Servers are patched and security compliant. We achieve this by maintaining the … latest patch on monthly/quarterly bases. Patch Management also provide software deployment to ensure all customers core applications are on the latest/supported version. Our goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard … process and tools. The service is governed and controlled by the Release team. Patch Management is a global service delivered from the UK, India, and South Africa locations. What youll do Manage customers security patching and Software Deployment requirement according to the agreed contract and SLA 1st point of More ❯

This role will be responsible for ensuring the success of multiple assigned accounts. Mandata provides integrated transport management software solutions to road transport businesses operating throughout the UK and Ireland. Haulage operators of all sizes use our suite of products to manage their operations from orders to invoice. Our … documentation into Salesforce. The Customer Success Manager is a champion for their accounts into Mandata. This may include taking lead roles in major incidents, problem management, change and release management. The CSM role provides focus for production systems and is not intended to duplicate any project functions that … quarterly/annual contract renewals and whether they are invoiced on time and cash collection is maximised. Responsible for effective cost control and time management in the performance of the duties. Any other ad hoc duties that may be assigned from time to time. Knowledge and expertise that matter More ❯

for diagnosing, troubleshooting, and resolving complex issues related to infrastructure, networking, servers, and business-critical applications. This position requires in-depth technical expertise, strong problem-solving skills, and a collaborative approach, ensuring efficient and effective IT solutions for clients. Hybrid Rota (3 x different weekly shifts) - Office =8:00am … V), and cloud platforms. Provide both remote and on-site troubleshooting. Support and implement network infrastructure changes, including routers, switches, firewalls, and VPNs. Incident & Problem Management Own and manage complex incidents from initial diagnosis to full resolution. Follow ITIL-aligned processes for escalation and management of incidents. … infrastructure projects, such as server upgrades, cloud migrations, and network improvements. Support the on boarding of new clients, including hardware and software configuration. Client Management & Communication Maintain clear and professional communication with clients regarding ticket progress and resolutions. Ensure a high standard of customer satisfaction through quality service delivery. More ❯

crucial in providing expert-level support, managing escalations, and leading complex technical solutions for their Managed Service customers. This role demands excellent communication and problem-solving skills, along with the ability to work both independently and collaboratively to deliver high-quality outcomes. Key Responsibilities D eliver outstanding 3rd line … and manage endpoint security solutions, patching, and compliance policies. Provide technical leadership and mentorship to Tier 1 and Tier 2 engineers. Lead major incidents, problem management, and root cause analysis. Collaborate with project teams on EUC transformation initiatives. Maintain and update IT documentation and processes. Working Hours The … rota for remote out-of-hours technical support is also expected. Essential Experience Proven experience as a senior engineer within an MSP environment. Excellent problem-solving skills and ability to manage high-pressure escalations. Strong communication skills for effective client and internal team interactions. Familiarity with the ITIL framework More ❯