24 of 24 Remote/Hybrid Problem Management Jobs in the UK excluding London

Incident and Problem Manager Location: Newport/Hybrid Job Type: Full-time Salary: £62256 We are seeking a highly skilled Incident and Problem Manager to join our clients IT Service Delivery Team. This pivotal role focuses on overseeing the governance and effective execution of incident and problem management processes, ensuring alignment with the organisation's objectives and fostering a high-performance environment. Day-to-day of the role: Governance & SLA Management: Lead the oversight of partner adherence to incident and problem management SLAs, acting as the client-side authority on Root Cause ...

Problem Manager/Problem Analysis/Problem Coordinator Wakefield area, Hybrid role – As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful Problem Manager/Problem Analysis/Problem Coordinator … will be investigating and analysing incidents to identify underlying problems and root causes by proactivity looking at ServiceNow. As Problem Manager/Problem Analysis/Problem Coordinator you should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment ...

Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused … plans, highlight reports, exceptions reports and risk & issue logs when required. What youll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application ...

ownership boundaries across teams. Build a high-performing, accountable ops culture with clear KPIs. Manage on-call, rota, and support coverage models. Incident, Problem & Change Management Own major incident management, stakeholder communication, and service recovery. Ensure effective problem management with trend analysis and long-term … operational risk registers, audits, and compliance actions. Represent Operations in service reviews, governance forums, and audits. Manage third-party and vendor operational performance. Stakeholder Management Primary ops interface for: Product Owners Delivery Managers Architecture & Security Business and Senior Leadership Provide clear, data-driven service reporting (availability, incidents, risks, improvements ...

Incident and Problem Manager Newport (Hybrid Working) £62,256 per annum + benefits What You'll Do: Step into a pivotal leadership role where you'll take ownership of incident and problem management across a critical national infrastructure environment. You'll oversee the governance of best practice … stability, shaping strategies alongside internal and external stakeholders, and delivering long-term value to the business. What You'll Bring: Solid experience in a management role within IT service delivery, with a strong focus on incident and problem management Hands-on knowledge of ITIL practices, especially around ...

Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON's and security appliances … final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft ...

Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This includes line-management responsibilities, supporting and developing … customer reports, and serving as an escalation point for both internal and external stakeholders. In addition, you will analyse service metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. Duties include: Support the team to meet and achieve our key performance ...

Incident and Problem Manager Newport (Hybrid Working) £62,256 per annum + benefits What You'll Do: Step into a pivotal leadership role where you'll take ownership of incident and problem management across a critical national infrastructure environment. You'll oversee the governance of best practice ...

projects including upgrades, migrations, security improvements, and hardware refresh programmes Support ISO 27001-aligned processes and collaborate with other teams as appropriate Participate in problem management and continuous improvement initiatives Ongoing training and development, including support for IT certifications Work as part of a collaborative IT team where … years’ experience in a Service Desk or IT support role within a Windows/Microsoft-based environment, including an understand Microsoft 365 administration, endpoint management systems and software packaging (RMM, MDMs) Strong diagnostic and troubleshooting ability, using a structured approach to problem resolution Clear and confident communicator, comfortable ...

ensuring the delivery of stable, reliable, and high-quality IT services across a rapidly growing organisation. This role is focused on operational excellence, risk management, and building the service maturity needed to support scale, acquisition, and long-term growth. If you enjoy bringing order to complexity, embedding robust operational … major incidents, ensuring effective resolution, root cause analysis, and continuous improvement • Driving operational standards across IT, including SOPs, runbooks, escalation paths, and service management frameworks • Partnering closely with technology, infrastructure, and business stakeholders to ensure IT operations scale effectively and support business growth Can you show experience in some ...

services Practical understanding of user experience and requirements analysis, with the ability to identify user needs and implement effective solutions Proven experience in problem management, including investigation, prioritisation, root cause analysis and implementation of preventative actions Hands-on experience managing, deploying and supporting Microsoft Windows operating systems, Microsoft ...

Nutanix AHV Nutanix Prism Strong Linux or Windows Server experience Large-scale virtual machine environments Infrastructure troubleshooting Production support environments Incident/Change/Problem Management On-call support experience What You'll Work With Nutanix clusters AHV virtualisation Prism management tools Linux and Windows server estates ...

experience) Nutanix AHV Nutanix Prism Large-scale virtual machine estates Linux (RHEL or equivalent) Troubleshooting across compute, storage and virtualisation Incident/change/problem management processes Production support in a 24x7 or on-call environment What You'll Work With Nutanix Prism Central/Prism Element … Youll be supporting critical hosted environments where uptime, resilience and performance are visible and valued. Theres also plenty to improve, from standardisation and lifecycle management through to automation and reducing operational risk. If you like meaningful infrastructure work rather than just ticket queues, this is a strong option. Employee ...

Clearance Level: High - DV Developed Vetting UNLEASH YOUR POTENTIAL You provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, CSI, and CR work. Are you ready for your next challenge? Leidos 2nd line engineers conduct repairs on all systems that Leidos ...

solution design through the delivery phases, be responsible for working through the technical challenges and decisions in partnership with the project and engagement management communities to safely deliver the solution into Live operation. We expect our solution architects to have experience of a wide range of technologies including public … internal and external senior stakeholders. Develop excellent working relationships with our clients to become their trusted advisors through boldness and honesty. Relationship management of the technical relationships with vendors, third parties and the wider Capgemini. Ensure solution delivery is performed according to agreed specification. Own technical problem management ...

team and be the specialist for legal application support, including InTapp, iManage, Bighand, Laserforms, and any other relevant legal applications, including HR, case management, and finance systems. This means you will be the escalation point in the incident and problem management processes and become the legal application … given on applications you have not had exposure to.) Part of your role will also be to investigate and resolve legal application incident and problem tickets, maintaining relationships with a range of stakeholders who may be challenging when reporting incidents. They are open on salary, so it will ...

team and be the specialist for legal application support, including InTapp, iManage, Bighand, Laserforms, and any other relevant legal applications, including HR, case management, and finance systems. This means you will be the escalation point in the incident and problem management processes and become the legal application … given on applications you have not had exposure to.) Part of your role will also be to investigate and resolve legal application incident and problem tickets, maintaining relationships with a range of stakeholders who may be challenging when reporting incidents. They are open on salary, so it will ...

summary The IT Service management team provides business-critical support for systems and services, to UKHSA business users at all locations at which UKHSA staff work. ICT Engineers will provide both technical and non-technical expertise in the development and operation of ICT support to end users within … manual intervention for repetitive tasks and to ensure that processes are both clear and adopted. Working with ITIL processes including Request, Incident, Change, and Problem Management. Ensuring compliance with UKHSA ICT Security Policies. Conduct other work as directed by line management in accordance with departmental standards and policies. ...

role in shaping service strategy and driving process improvements Process Improvement: Identify and address shortcomings in business practices, suggesting and implementing improvements. Leads on Problem Management reviews following significant incidents Operational Accountability: Accept 24/7 responsibility for service availability, performance, and currency leading incident recovery minimizing impact … quality and implement best practices Critical Thinking: Undertakes analysis of multiple sources of data and uses research, active listening and observation to identify the problem/situation and generate simple ideas SRE and Service Engineering: Applies software and automation as tools to solve challenges and manage production systems ...

role in shaping service strategy and driving process improvements Process Improvement: Identify and address shortcomings in business practices, suggesting and implementing improvements. Leads on Problem Management reviews following significant incidents Operational Accountability: Accept 24/7 responsibility for service availability, performance, and currency leading incident recovery minimizing impact … quality and implement best practices Critical Thinking: Undertakes analysis of multiple sources of data and uses research, active listening and observation to identify the problem/situation and generate simple ideas SRE and Service Engineering: Applies software and automation as tools to solve challenges and manage production systems ...

passion with hunger for learning and personal development. As IT Site Services, you will be supporting your colleagues in delivering exemplary service ownership and management of projects, priority incidents and problem records. You will be responsible for provision of specialist technical support, control and proactive maintenance across … usability requirements both for the current and future needs of the business and our customers. You will need to follow approved processes including incident management and request fulfilment to ensure a high level of customer service. Key Responsibilities To provide on-site 2nd line technical support and administration ...

delivery, actively write code, and champion continuous improvement across a range of projects.Collaborate with central engineering communities to embed best practices and enhance service management for global users. Experience in the banking or real estate sector is not required-what matters is your technical expertiseand ability to deliver results. … Provide technical direction and actively contribute code to deliver secure, scalable solutions. Continuous Improvement: Promote modern engineering standards, agile practices, and process enhancements. Service Management: Strengthen operational reliability and user satisfaction through improved incident, change, and problem management. Stakeholder Collaboration: Work closely with product managers, architects, and global ...

ecosystem. Youll oversee sub-platforms led by Platform Managers, ensuring clear platform contracts, versioned architectural boundaries, and consistent standards for performance, scalability, security, access management and resilience. Working closely with Engineering, Architecture, Security, Data and Product, youll guide technology adoption, steward platform budgets, optimise resource allocation, and champion automation … first and observability-by-default practices. Youll mentor cross-functional teams, elevate craft and capability, and embed healthy platform governance, risk management, continuous improvement and incident/problem management. Youll act as a senior voice in shaping digital identity, device security, authentication journeys and friction-free sign ...

ecosystem. Youll oversee sub-platforms led by Platform Managers, ensuring clear platform contracts, versioned architectural boundaries, and consistent standards for performance, scalability, security, access management and resilience. Working closely with Engineering, Architecture, Security, Data and Product, youll guide technology adoption, steward platform budgets, optimise resource allocation, and champion automation … first and observability-by-default practices. Youll mentor cross-functional teams, elevate craft and capability, and embed healthy platform governance, risk management, continuous improvement and incident/problem management. Youll act as a senior voice in shaping digital identity, device security, authentication journeys and friction-free sign ...