and forming part of the governing body of EADA. Supporting Projects and Product Enhancements throughout the development and delivery lifecycle. Assisting in Incident/Problemmanagement, Root Cause Analysis, and definition of solutions. Working closely with the engineering team(s) - encouraging continuous improvement in the development, build, test more »
you will be working closely with customers and internal teams to address technical issues, optimising processes and maintaining high standards of performance. From incident management to change coordination, your expertise will be pivotal in enhancing stability, efficiency, and customer satisfaction. So what will your day to day look like … Identifying operational issues and driving improvements in system function and performance. Leading troubleshooting procedures such as Incident Management, ProblemManagement, and Change Management. Assessing operational priorities and ensure uptime targets are met. Investigating complaints and suggestions to drive continuous improvement. Developing operational solutions and determining their impact more »
Hemel Hempstead, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Henderson Scott
that arise. Collaborate with cross-functional teams to resolve problems quickly. Conduct post-incident analysis to identify root causes & implement preventive measures. Work on problemmanagement, including identifying recurring issues and implementing long-term solutions. Knowledge and Experience Relevant degree Computer Science, Information Technology, or related field. more »