1 of 1 Process Improvement Specialist Jobs in the UK excluding London

why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel. Hear more about TravelPerk. Job Overview: As a Business Process Improvement Specialist within our Customer Care Department, you will play a pivotal role in optimizing and streamlining our agent processes to ensure efficiency and deliver a … customer experience. You will collaborate with cross-functional teams, analyze existing workflows, and implement improvements to enhance the overall effectiveness of our customer care operations. Key Responsibilities: Process Analysis and Improvement: Use your high level of knowledge of Travelperk processes to conduct detailed analyses of existing customer care processes to identify bottlenecks and areas for improvement, using … enhance productivity. Investigate and implement workflow automation and optimization strategies to improve response times and resolution rates. Monitor and analyze key performance indicators (KPIs) to measure the impact of process improvements. Technology Innovation: Research available technologies available in the market which could advance Travelperk operations. Collaborate with Travelperk product teams, tooling and other relevant departments to trial technology solutions More ❯