ServiceNow Technology Support II - Production Support
- Location
- Bournemouth, England, United Kingdom
using observability tools (e.g., Splunk, Grafana, APICA), and proactively address issues. Apply ServiceNow best practices to optimize performance, configuration, and workflow automation. Collaborate with product owners, developers, and support teams to implement enhancements and resolve critical application issues. Troubleshoot complex ServiceNow code issues, including scripting (JavaScript, GlideScript), and provide … workflows. Experience with production management and monitoring tools (e.g., Splunk, Grafana, APICA). Ability to prioritize and manage workload, communicate issues clearly, and take ownership of assigned tasks. Strong analytical and problem-solving skills. Preferred Qualifications, Capabilities, And Skills ServiceNow Certified System Administrator or other ServiceNow certifications. Experience with ...